Is parking available at the property?

Free self-parking is available on-site. Valet parking is also offered for a fee of PHP 100 per night.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:00 AM to 10:00 AM for a fee of approximately PHP 1700 for adults and PHP 850 for children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Is there an airport shuttle service available?

A roundtrip airport shuttle is provided for a surcharge of PHP 2700 per vehicle (one-way, maximum occupancy 2) and is available 24 hours. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility may vary.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Pasig, steps from Robinsons Galleria Mall and within a 5-minute walk of EDSA Shrine. It is 0.6 mi (0.9 km) from SM Megamall and 1.6 mi (2.6 km) from Greenhills Shopping Center.

Does the property have a swimming pool?

Yes, the hotel features a seasonal outdoor swimming pool. Specific operational hours are not provided.

What are the policies for guests staying with children?

Up to 2 children aged 5 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of PHP 1875 per night. Advance request or confirmation is required for rollaway beds.

Crowne Plaza Manila Galleria, Quezon City

Average nightly price at Crowne Plaza Manila Galleria by IHG by month, last 12 months (USD)
Month	Average price
January	$97
February	$89
March	$94
April	$124
May	$110
June	$91
July	$102
August	$102
September	$97
October	$109
November	$147
December	$110

What guests think

At Crowne Plaza Manila Galleria by IHG, travellers consistently praise the central location connected to Robinsons Galleria mall, welcoming staff, and generally spacious rooms, making it a convenient base for shopping, business, and moving around Ortigas and wider Metro Manila.

Breakfast earns frequent praise for its range and quality, though some guests found dinner or room service underwhelming or expensive. Facilities are generally solid, with a decent gym and pool, but reports note morning crowding in the gym, limited pool hours, occasional closure, and slow elevators. Common drawbacks include dated rooms and carpets, intermittent maintenance issues (weak hot water or pressure, leaks), street noise, and occasional odors or pests. A practical, business‑friendly stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests note a decent gym and pool; however, the gym can be crowded in the morning and the pool has early closing hours or was closed during some stays. Lounge access and parking are positives, though elevators can be slow.

Related guest reviews

10

Leah

Dec 13, 2024

·

Stayed 2 nights

Centrally located in the Ortigas business district. Plenty of places you can walk to for something to eat. The facilities meet’s western standards. Could use a stronger water pressure on the shower but not a deal breaker.

8

Pierre

Feb 18, 2024

·

Stayed 3 nights

Good gym and pool, though pool only open until 8 pm. Would be nice if it stayed open longer

10

EDUARDO

Dec 21, 2024

·

Stayed 1 night

Nice spacious room. Friendly staff. Excellent location. Many dining & shopping options in adjacent Mall. Ample parking.

10

Donna

Nov 12, 2024

·

Stayed 2 nights

We really enjoyed our stay here. Check-in process was quick and easy - we were able to check-in to our room before the check-in time since we arrived from the airport early in the morning. The hotel staff was very friendly and greeted us every time we left and came back for the day. The hotel room (premium twin beds room) is so spacious compared to a standard hotel room. With all our luggages, we were able to spread out our stuff and not get in each others way. The bathroom is spacious too with separate shower and bathtub. The concierge is great, we were able to leave our big luggages there for almost a week while we went to the province. Keep in mind, Ortigas is a busy street during rush hour (pretty much most of the day) - it was challenging to get a GRAB driver to come out there, but someone is bound to come get you even though it will take almost an hour for them to come (during rush hour). I love that there is Robinson's mall access on floor 3 and 4. Also, guests have access to the Wellness spa that is located in the Holiday Inn, just follow the signs to get there. Super affordable massages! I'd definitely staying here again!!

10

Peter

Feb 6, 2026

·

Stayed 1 night

De junior suite was ruim en netjes met veel licht en ook mooie ruime badkamer. Er was een aparte ruimte voor de kleding. De lounge toegang was prima met hapjes en wijn. Ik heb gebruik gemaakt van het ontbijt buffet en dat was zeer uitgebreid met vriendelijk personeel.

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6

Thomas

Nov 22, 2024

·

Stayed 2 nights

Nice modern hotel. But the atm didn’t work the whole time I was there (told it was by reception) and they couldn’t book a taxi for the airport. Plus staff having a party next room to me. Told reception they just said sorry.

10

Melinda

Jul 29, 2023

·

Stayed 1 night

All staff are super nice and very accommodating. Room is spacious and clean. Their elevator is very slow, and only 2 are working. Overall, we had a nice 2 nights stay

10

Natalie

Jun 7, 2025

·

Stayed 4 nights

Home away from home in the Philippines. Amazing breakfast just sad pool was closed though they provided shuttles to a nearby place

8

Eirik

Aug 21, 2025

·

Stayed 1 night

Ok business hotel but nothing special. The gym was well equipped but overcrowded early in the morning.

10

ONO

Aug 19, 2024

·

Stayed 2 nights

親子5人での宿泊なので中々泊めてくれるホテルはありません。ここでも100m2の広い部屋と言いながら、ツインルームしかありません。設備は相当古くもう40～50年前に出来たものとは思われます。しかし、中はリニュアールされ快適です。クラブラウンジを利用できますが、良いのですが利用客も少ないのでしょう、質はとても良いのですが、量は少なく遅くいくと補充はありません。もう少し種類があれば満足ですが、デイナーは特にここでは無理です。ワインのあてくらいです。しかしながら同行者もとても喜んでいたので、それで満足です。

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Cleanliness

Overall cleanliness is praised, but recurring issues include lobby or hallway odors, stained or aging carpets, occasional pests, and bathroom leaks or mold. Exterior windows are sometimes dirty.

Related guest reviews

8

Kervin

May 21, 2024

·

Stayed 2 nights

The bathroom roof was leaking above the toilet but my stay was fine nonetheless.

6

SANGHYEP

Mar 11, 2023

·

Stayed 2 nights

A cockroach came out of the bathroom.

10

Charissa

Dec 10, 2024

·

Stayed 1 night

Clean and spacious room and excellent service! Will definitely stay here again

10

Rogier

Jul 6, 2022

·

Stayed 3 nights

Wij hebben een ontzettend prettig verblijf gehad. Prima hotel, goede service. Ontbijt was goed geregeld. Had misschien tot iets later gemogen wel. En de ramen zijn vies, echt goed vies. Als die gewassen worden is het echt helemaal top.

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10

Helen

Jan 6, 2026

·

Stayed 5 nights

Convenient location to shops and mall. Clean but the sewer still reeks from the lobby. This is worst the last time we checked in there 2 years ago.

4

paul

Apr 18, 2025

·

Stayed 1 night

My wife and I recently had the opportunity to stay at the Crowne Plaza Manila, and unfortunately, our experience was marred by a few issues. While the hotel's location is convenient and the rooms are comfortable, there were several aspects that fell short of our expectations. The room we received was average, with a notable exception - a large cockroach in the bathroom. This was a major turn-off and made us question the hotel's cleanliness standards. The sink in the bathroom also had a significant leak when in use, which was not only inconvenient but also a safety concern. We were also disappointed with the dinner options at the hotel's restaurant, which was marketed as a buffet. The prices were steeper than we had anticipated, especially considering there were four of us in total. The child's meal was particularly expensive, at PHP 11,000 total which was a surprise Despite these issues, the hotel's staff were friendly and helpful, and the room's amenities were modern and clean. The hotel's location is also convenient, with many dining and shopping options within walking distance. I was also upset that the pool closer was not told at time of booking

8

Michelle

Jan 3, 2025

·

Stayed 2 nights

Superb location. Hotel is safe and staff are friendly. Breakfast is very expensive for the choices available. Housekeeping missed cleaning our room twice. We had to call and ask them to clean. Hotel is dated need some renovations. Molds visible in bathroom shower.

8

Arthur

Jun 21, 2023

·

Stayed 3 nights

Guarded mall access from the hotel is a great convenience. Staff are excellent, friendly, and quick with any service requests. Buffet breakfast is phenomenally good ! Good water pressure with plenty of hot water. Suggestions: Rooms could use an upgrade in some areas - carpet has an old appearance, black vanity tops in bathrooms were perfectly cleaned but had very obvious deep-water stains that made them look like they needed cleaning. The bottom of the shower door needs a water block to prevent leakage under the door. TV needs more American/english-speaking channels. Nothing really bad, would stay there again next trip. If you typically sleep in a very quiet room, ask for a room toward the back of the hotel - you can hear road traffic in any room on any floor on the same side of the main entrance.

8

Carlos

Jan 27, 2023

·

Stayed 1 night

Breakfast was amazing. There were construction on 7th floor and you can smell the paint. Worst scenario was seeing a mice running on the halls on a 7th floor??? Will be back still. Great location and awesome staff members.

10

Ruel

Jul 8, 2025

·

Stayed 3 nights

The hotel's location is very central to Metro Manila. 10 mins walk to MRT station and easy accesible to taxi/cab. Robinsons Galleria Mall shopping centre is just below the hotel. The property is maintained well, clean, and all staff are courteous and helpful.

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Rooms

Rooms are generally large and comfortable, with many appreciating the space and layouts. Downsides include dated furnishings, street noise due to limited soundproofing, and intermittent issues with hot water, water pressure, damp smells, or temperature control.

Related guest reviews

10

Leah

Dec 13, 2024

·

Stayed 2 nights

Centrally located in the Ortigas business district. Plenty of places you can walk to for something to eat. The facilities meet’s western standards. Could use a stronger water pressure on the shower but not a deal breaker.

10

EDUARDO

Dec 21, 2024

·

Stayed 1 night

Nice spacious room. Friendly staff. Excellent location. Many dining & shopping options in adjacent Mall. Ample parking.

10

Donna

Nov 12, 2024

·

Stayed 2 nights

We really enjoyed our stay here. Check-in process was quick and easy - we were able to check-in to our room before the check-in time since we arrived from the airport early in the morning. The hotel staff was very friendly and greeted us every time we left and came back for the day. The hotel room (premium twin beds room) is so spacious compared to a standard hotel room. With all our luggages, we were able to spread out our stuff and not get in each others way. The bathroom is spacious too with separate shower and bathtub. The concierge is great, we were able to leave our big luggages there for almost a week while we went to the province. Keep in mind, Ortigas is a busy street during rush hour (pretty much most of the day) - it was challenging to get a GRAB driver to come out there, but someone is bound to come get you even though it will take almost an hour for them to come (during rush hour). I love that there is Robinson's mall access on floor 3 and 4. Also, guests have access to the Wellness spa that is located in the Holiday Inn, just follow the signs to get there. Super affordable massages! I'd definitely staying here again!!

10

Audrey

Jan 19, 2025

·

Stayed 2 nights

The size of the rooms are amazing. I have stayed here multiple times over the last 12 years. The breakfast buffet is great and the convenience of the Mall being accessible is a true plus. The only downside is that I typically don’t like to stay in rooms with carpet, and hopefully in the near future, this will be part of their upgrade.

10

Arleta

May 31, 2025

·

Stayed 2 nights

Staffs are professional. Rooms are spacious, clean and quiet. Lobby is not crowded. Location is convenient as it’s near a mall with lots of option where to eat and shop. Edsa Shrine (church) is walkable. Will definitely recommend to friends and family.

8

Maria Diana A

Mar 30, 2025

·

Stayed 14 nights

helpfull staff. Bed was hard.

2

Florence

Mar 24, 2025

·

Stayed 4 nights

One of the WORST nightmare hotels that I’ve stayed in my lifetime. The first room Aircon was noisy and super cold. Changed room. AC was quieter but AC thermostat is NOT working. Same as my colleague’s room. AC temp remained at 11deg. Crazy cold. Water wasn’t hot. Stained counter top. No towels when I walked into the room. Towels delivered looked old, used and worse condition than my home floor mats. They don’t give face towel until I asked. Cheap laminate round table ( like those foldable kopitiam) tables. Scratched and not touched up. Stained carpets. Noise from corridor. Kettle looked old and dirty. For a 4 star upscale IHG. I am appalled by its brand standards. Won’t return ever again! It’s a shame to IHG Brand. Good grief!

8

Mergel

Dec 18, 2022

·

Stayed 3 nights

The room is huge but the it smells dampy. Ran out of hot water while in the shower. Check in staff so nice.

8

Michelle

Dec 30, 2024

·

Stayed 1 night

Convenient location connected to the mall. Hotel is old though. Need some updates. We can also hear the traffic outside and cars passing. Overall its an ok hotel.

8

SERDAR

Mar 13, 2025

·

Stayed 1 night

This is a very nice area I was hearing all the noise coming from the cars on the street The rooms are not soundproof

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Service

Service is widely described as warm, professional, and accommodating across departments, with quick check-ins noted. Some guests, however, encountered understaffing, slow responses, housekeeping misses, or poor coordination at breakfast billing.

Related guest reviews

10

Randy

Jul 1, 2025

·

Stayed 9 nights

This is the second time I have stayed here and will likely not be the last. Mike as the Breakfast Ambassador is AWESOME!!! The housekeeping staff, the restaurant staff are amazing. I was always greeted with a big smile. I feel very much at home here and consider it a wonderful choice.

10

Randy Kent

Feb 22, 2025

·

Stayed 19 nights

Mike is the Ambassador of Breakfast, Vanessa in housekeeping!!!!! Absolutely wonderful experience!! I will definitely be back!! Safe walk to Robinson Gallaria mall!! Check in/ Check out was flawless Sll the staff was great! The breakfast buffet was amazing…..do much variety This sounds like an inflated review but i have only one thing that wasn’t great…..tv selection guide had no information Literally everything else was superb!!!

8

Maria Isabel

Nov 26, 2023

·

Stayed 1 night

When service happens, it is warm and friendly. BUt they seem to be understaffed . Requesting for drinking water in the room took 2 phone calls to follow up. Reception only had 1 person at the desk for BOTH check in and check out. There is no other way to ask for help except go to the door for the concierge to help out. Then, it was the telephone operator who assisted in checkout which understandably took longer.

10

Donna

Nov 12, 2024

·

Stayed 2 nights

We really enjoyed our stay here. Check-in process was quick and easy - we were able to check-in to our room before the check-in time since we arrived from the airport early in the morning. The hotel staff was very friendly and greeted us every time we left and came back for the day. The hotel room (premium twin beds room) is so spacious compared to a standard hotel room. With all our luggages, we were able to spread out our stuff and not get in each others way. The bathroom is spacious too with separate shower and bathtub. The concierge is great, we were able to leave our big luggages there for almost a week while we went to the province. Keep in mind, Ortigas is a busy street during rush hour (pretty much most of the day) - it was challenging to get a GRAB driver to come out there, but someone is bound to come get you even though it will take almost an hour for them to come (during rush hour). I love that there is Robinson's mall access on floor 3 and 4. Also, guests have access to the Wellness spa that is located in the Holiday Inn, just follow the signs to get there. Super affordable massages! I'd definitely staying here again!!

10

aida

Dec 11, 2023

·

Stayed 8 nights

We really enjoyed our stay in this hotel, keep up the good works, to the whole team. We will definitely come back and stay at the Crowne Plaza Manila Galleria they treat the customers with respect & exceptional services. Way to go!

6

Thomas

Nov 22, 2024

·

Stayed 2 nights

Nice modern hotel. But the atm didn’t work the whole time I was there (told it was by reception) and they couldn’t book a taxi for the airport. Plus staff having a party next room to me. Told reception they just said sorry.

10

Thomas Joseph

Jul 13, 2025

·

Stayed 8 nights

Very friendly, respectful & responsive staff.

10

Magdalena

Apr 1, 2025

·

Stayed 10 nights

Customer service especially in the food are. (Breakfast morning). Cleanliness although there are days that there was no service room attendant. I didn’t like there’s one day, I had been waiting in customer service but they are not paying attention to the Guest. Until one down attendant noticed me and assisted me to the other side of the service desk (concierge) to help me out. But overall, it’s still a great Hotel where I can see myself to stay in the near future.

6

Elmer Francisco

Sep 23, 2025

·

Stayed 2 nights

The poor service was because staff was lacking. Food are so bland . It was bad.

8

Michelle

Jan 3, 2025

·

Stayed 2 nights

Superb location. Hotel is safe and staff are friendly. Breakfast is very expensive for the choices available. Housekeeping missed cleaning our room twice. We had to call and ask them to clean. Hotel is dated need some renovations. Molds visible in bathroom shower.

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Location

Central Ortigas location directly connected to Robinsons Galleria mall, near MRT and major shopping, is a consistent highlight. Expect busy traffic and some road noise at times.

Related guest reviews

10

Gwyn

Jun 20, 2025

·

Stayed 12 nights

The hotel sits on top ofa mall. Pretty convenient.

10

David

Feb 24, 2024

·

Stayed 2 nights

Excellent central Manila location

8

Taleah

Oct 6, 2024

·

Stayed 4 nights

Excellent location, easy to get around and use Grab. Connected to Robinsons Mall with ample access to restaurants, shopping, and a grocery store. Very friendly staff that speak good English. Very clean facilities and hotel room. Very comfortable and well appointed. Also a great value for the price. Cons: hotel could use some repair and renovation and to tackle the city smells in the lobby which is typical in Manila. Room service food also isn’t very good.

8

John Dean

Nov 14, 2023

·

Stayed 1 night

Hotel is easily connected to a mall making convenient for shopping and dining options

6

Delia S.

Oct 31, 2023

·

Stayed 3 nights

I like the property because it was connected to a big mall with lots of restaurants and stores. What i did not like is the location of the property is very traffic congested particularly in the afternoon. My friends who wanted to see me had a hard time coming to the hotel on time of our meeting.

8

Geraldine

Oct 10, 2024

·

Stayed 7 nights

The hotel was good but the carpet definitely needs to be changed. The staff were wonderful, friendly, very helpful. Service was super fast, and their operation was very efficient. Robinsons Galleria mall is attached to the property with lots of options. Lots of walkable shopping and dining as well. It is in a busy corner with lots of noise. But it becomes background noise after a couple of days.

10

Patrick

Aug 5, 2025

·

Stayed 3 nights

We always stay at this property in Manila for the shopping and proximity to the medical facilities and airport.

10

Dominic

Mar 19, 2024

·

Stayed 1 night

Good hotel connected to the Robinson Mall, and is 10 min walking to SM Megamall. Good access to shopping and food.

8

Joshua

Jul 25, 2023

·

Stayed 5 nights

This property is convenient that it’s connected to the mall without having to leave out the front door of the hotel. Mostly near popular areas such as SM mega mall as well. The rooms are clean and AC works great.

10

Ruel

Jul 8, 2025

·

Stayed 3 nights

The hotel's location is very central to Metro Manila. 10 mins walk to MRT station and easy accesible to taxi/cab. Robinsons Galleria Mall shopping centre is just below the hotel. The property is maintained well, clean, and all staff are courteous and helpful.

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Dining

Breakfast buffet receives frequent praise for variety and quality. In contrast, several guests found other meals bland, overpriced, or inconsistent.

Related guest reviews

8

Edwin

Dec 15, 2022

·

Stayed 5 nights

Comfortable but old and outdated. The food at the restaurant was not good at all and very disappointing.

10

Tatiana

Jan 3, 2026

·

Stayed 5 nights

Staff was great, friendly, the location was convenient & the breakfast was bomb

10

Randy Kent

Feb 22, 2025

·

Stayed 19 nights

Mike is the Ambassador of Breakfast, Vanessa in housekeeping!!!!! Absolutely wonderful experience!! I will definitely be back!! Safe walk to Robinson Gallaria mall!! Check in/ Check out was flawless Sll the staff was great! The breakfast buffet was amazing…..do much variety This sounds like an inflated review but i have only one thing that wasn’t great…..tv selection guide had no information Literally everything else was superb!!!

10

Peter

Feb 6, 2026

·

Stayed 1 night

De junior suite was ruim en netjes met veel licht en ook mooie ruime badkamer. Er was een aparte ruimte voor de kleding. De lounge toegang was prima met hapjes en wijn. Ik heb gebruik gemaakt van het ontbijt buffet en dat was zeer uitgebreid met vriendelijk personeel.

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10

mark

Nov 9, 2024

·

Stayed 2 nights

I loved my stay here, requests were handled quickky by warm and friendly staff, I would reccomend this hotel to anyone, conveniently attached to tbe mall for easy access to different foods and shopping, if you vape be careful because the local security street police will give you a ticket regardless of how long you have been in their city, so be careful out on the streets, but the hotel itself was wonderful and i would also recommend their breakfast buffet.

8

Mordechai

Nov 28, 2024

·

Stayed 1 night

Hotel is dated Service was good but shower water pressure very weak Water is warm not hot Breakfast lame

6

Elmer Francisco

Sep 23, 2025

·

Stayed 2 nights

The poor service was because staff was lacking. Food are so bland . It was bad.

8

Michelle

Jan 3, 2025

·

Stayed 2 nights

Superb location. Hotel is safe and staff are friendly. Breakfast is very expensive for the choices available. Housekeeping missed cleaning our room twice. We had to call and ask them to clean. Hotel is dated need some renovations. Molds visible in bathroom shower.

10

Edward

Oct 24, 2023

·

Stayed 3 nights

The complimentary breakfast was amazing. Buffet style with a huge variety and it was delicious. No need to eat lunch after this breakfast. It fills you up snd tastes so good.

10

Steven

Mar 31, 2023

·

Stayed 5 nights

A fair amount of traffic noise. Convenient to shoppers. Breakfast buffet is excellent but evening buffet is expensive.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $86	2 $86	3 $104	4 $125	5 $92	6 $89	7 $88
8 $157	9 $301	10	11	12 $118	13 $125	14 $99
15 $99	16 $100	17 $95	18 $135	19 $104	20 $106	21 $99
22 $96	23 $103	24 $104	25 $108	26 $108	27 $121	28 $113
29 $100	30 $98

Crowne Plaza Manila Galleria by IHG

Prices for Crowne Plaza Manila Galleria by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed (Low Floor)

Standard Room, 2 Twin Beds, Club

Suite, 1 Bedroom, Club , Corner (High Floor)

Premium Room, 2 Twin Beds (High Floor)

Standard Room, 1 King Bed, Club

Suite, 2 Bedrooms, Club (High Floor)

Suite, 1 Bedroom, Club (High Floor)

Premium Room, 2 Twin Beds (Low Floor)

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Twin Beds (High Floor)

Suite (Crowne)

Suite, 1 Bedroom, Club (Low Floor)

Standard Room, 2 Twin Beds (Low Floor)

Junior Suite, 1 King Bed, Club (Low Floor)

Suite, 1 Bedroom, Club , Corner (Low Floor)

Standard Room

Junior Suite, 1 King Bed, Club (High Floor)

Standard Room, 1 King Bed (High Floor)

Guest reviews of Crowne Plaza Manila Galleria by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Crowne Plaza Manila Galleria by IHG

Considering this hotel for your Quezon City trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $156	23 $141	24 $128
25 $89	26 $102	27	28	29	30 $96	31 $85