Name: Crowne Plaza Melbourne by IHG
Address: 1 - 5 Spencer Street, Yarra Riverfront, Melbourne, Victoria, Australia, Melbourne, Melbourne City, AU
Price range: US$131–US$574 per night
Rating: 8.68

What guests think

Travellers describe Crowne Plaza Melbourne by IHG as a clean, well-located hotel with friendly staff, comfortable rooms and great river or city views, but note ongoing nearby construction, occasional noise, and some operational hiccups with access and logistics.

Most reviewers praise the convenient location for Southbank, Crown Casino and free trams, plus consistently courteous service. Rooms are generally comfortable with standout views, though some are small, soundproofing varies, and frosted bathroom doors offer limited privacy. Breakfast is widely liked but can be busy with queues or lukewarm items, and room service is limited late. Expect a modern, well-situated stay with lively surroundings and occasional inconveniences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are modern with a rooftop outdoor pool and gym; several guests enjoyed them, though the pool is reported cold and small. Nearby construction and off-site or valet parking make access inconvenient, and street-level lifts or escalators were sometimes out of order.

Related guest reviews

10

shawn

3 Jan 2025

·

Stayed 1 night

Expensive valet, parking off site is a short walk down the street

6

Jim

1 Jan 2024

·

Stayed 3 nights

We stayed during renovations. Parking was inconvenient as we had to park at a local parking station about 200m away from the hotel. If you asked for Valet parking it was $70. The parking station option was fair at $17/day. Staff were generally friendly and helpful. One or 2 staff will need some training. One guy on reception looked bored and not interested in helping peple. One other staff gave me wrong guidance which wasted 20 minutes of my time. For example I wanted to get a take away coffee and was asked to go downstairs and order at the restauant. Waited for 10 minutes in the queue only to be advised that coffee is sold upstairs. Went upstairs to wait another 10 minutes as the coffee shop was menat to open at 7am but she was running late. Had to wait in a little queue but she was the only person serving customers which took that much longer. So to get a coffee took me 20 minutes. Rooms are very small and bathroom is even smaller. No doubt a legacy of an older style hotel.

4

Abbie

7 Oct 2025

·

Stayed 1 night

Disappointed on level 1 with people can look right in the room, amenities the outdoor pool says heated it was not heated. Check in was quick but didn’t tell me anything about breakfast that I had included times etc. I had to pay for coffee as I have almond milk wasn’t included at breakfast. For how much I paid I could have stayed in the actual crown.

8

Linda

4 May 2025

·

Stayed 3 nights

Great hotel with super staff and excellent breakfast. Bar was closed for private function on the one night we wanted to eat there and restaurant very expensive. Room cleaning was a little slack on one morning and no replenishment of tea and sugar or clean glasses and cups. Great for transport and river precinct. Need a smoking area outside for us lepers who still indulge and pool should be heated or inside or it is unusable for half the year. Would stay again for the convenience

8

Karen

30 Nov 2024

·

Stayed 1 night

Because of the surrounding construction it was inconvenient to get to. The pool area was small and noisy because of the construction

10

Simran

26 Oct 2025

·

Stayed 2 nights

We enjoyed our two night stay at Crowne Plaza. The hotel is in a great location, close to Crown Casino and DFO with trams out front and trains nearby. The staff were friendly, helpful and accommodating, from reception to concierge and also very professional. Our room had spectacular river views and there were many lovely louge areas around the hotel too, as well as filtered water refill stations available. The only small downside was that I don’t prefer carpet and the glass bathroom door opening right onto the bed didn't allow much privacy, as having the layout of the bathroom and wardrobes switched around, would've worked better. The gym and outdoor pool looked very nice and well maintained.

8

van canh

7 Jan 2025

·

Stayed 6 nights

Parking is distanced from hotel for long walk outside at night and easy to getting wet under rainy days.

10

Sandi

22 Nov 2025

·

Stayed 2 nights

Our overall stay at the hotel was very enjoyable, with comfortable rooms and excellent service from the reception and concierge teams, who were consistently friendly and helpful. Unfortunately, two issues prevented the experience from being perfect. Firstly, despite pre-booking valet parking for a specific time to attend a wedding, we had to wait 20 minutes for our car to be returned. This caused us to arrive late and enter alongside the bride, which was quite embarrassing. Secondly, at breakfast several items in the bain-marie were only lukewarm or cold, which was disappointing given the otherwise high standard. With better coordination—particularly around valet service and breakfast food temperature—this would have been an outstanding stay. We hope these points can be addressed, as we would happily return if these small but impactful issues are resolved.

8

Peter

18 Sept 2025

·

Stayed 2 nights

It was good parking bad wotif experience average

8

Ankur

7 May 2025

·

Stayed 3 nights

We had a pleasant stay at Crowne Plaza. We opted for river facing room and the view was amazing. The rooms were spacious, however, bathrooms did not have a door lock which was a bit inconvenient with the kids. The other major negative point was the pool. Although it was a rooftop pool and advertised at 28°C temperature was maintained. However, when I tried to swim, the temperature was extremely cold, I could barely take a dip and the kids just stayed out. This happened for two days and thus was not able to utilize this . To mention , enjoyed the pool in other hotel stays across Melbourne which were properly maintained at 28°C.

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Cleanliness

Cleanliness is generally high across rooms and public areas, with many noting spotless spaces and well kept interiors. A smaller number reported lapses such as dusty rooms, stained carpets, missed replenishment, or an unclean room on arrival.

Related guest reviews

10

Corey

27 Dec 2025

·

Stayed 1 night

Great Spot, Clean room. Loved it!

10

Marita

8 Jun 2025

·

Stayed 1 night

Great location Clean Friendly helpful staff

10

Rachel

14 Jun 2025

·

Stayed 1 night

The customer service is outstanding at this property. Every staff member we interacted with went above and beyond. The room cleanliness is of a high standard. The bed and pillows were so comfortable. We will definitely stay here again.

10

Tina

15 Jul 2025

·

Stayed 1 night

We really enjoyed our stay; the buffet breakfast was fantastic. The room was spotless and very quiet for the busy location. We had a lovely view of the river and being walking distance to the shops was amazing.

2

Lani

15 Oct 2025

·

Stayed 6 nights

The room was dusty. We stayed for a week and by the end of our time we ended up sneezing all the time due to the room being very dusty. There was no toilet brush and we were not a fan of the bathroom door as it was not private

10

Toni

21 Sept 2025

·

Stayed 1 night

Clean room and property. Friendly helpful staff. Buffet breakfast was delicious

10

Lisa

27 Nov 2023

·

Stayed 1 night

Very clean and well presented & staff very welcoming

6

Jason

24 Jul 2024

·

Stayed 1 night

Room was not cleaned prior to check in, half eaten burger and half a bottle of beer in the fridge

4

Natasha

1 Dec 2025

·

Stayed 1 night

Room was very dirty and old. There was an old band aid on the floor

10

Anthony

27 May 2024

·

Stayed 2 nights

It was clean quiet and safe

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Rooms

Rooms are generally comfortable with standout river or city views and many guests praising beds and modern layouts. Some rooms are small or face noise from corridors, traffic or trains, and frosted bathroom doors offer limited privacy; temperature control can also be tricky in a few.

Related guest reviews

10

Richard

5 Dec 2025

·

Stayed 3 nights

Great location and the room was fantastic. quiet and excellent shoer and facilities

6

Michael

25 Mar 2023

·

Stayed 1 night

Would have preferred a room at the other end of the complex rather than over the bridge which had vehicle and tram noise leaking into the room. Other than that a great place to stay.

6

Marie Angel audrey

19 Mar 2023

·

Stayed 1 night

The property feels refreshed and rooms are clean, however bathroom quite small and the noise level could hear every train go pass which kept me up at night. rooms not very sound proof.

8

Kim

12 Apr 2023

·

Stayed 1 night

Room was lovely, view of the city was great. The room was way too warm & the heating couldn’t be adjusted down. Sleeping in that temperature was extremely difficult.

8

Lisa

30 Mar 2025

·

Stayed 1 night

Great location Plenty of space inside room

8

Karen

3 Nov 2024

·

Stayed 1 night

The King room I booked would have to be the smallest hotel room I have ever stayed in. It was cluttered with a round glass table in a corner that was near impossible to sit at as the bed was right behind it. There was a chair which you could sit at on the wall bench, so the table is unnecessary. There were renovations going on next to our room so a very strong smell off paint. I didn't book a river outlook room, so didn't expect anything spectacular, however our view was a white wall a few meters away, so very average. The Hotel location is great however with the trams out the front. The lift to go to the main entrance was dirty also.

10

Georgia

5 Dec 2025

·

Stayed 2 nights

Clean & comfy room Breakfast was great Staff were lovely Overall a good stay, couldn’t hear other rooms either which was great. Close to the crown and DFO

10

Anastasia

1 Mar 2026

·

Stayed 2 nights

We had a great view of the city and the room was spacious and clean. Carpet has seen better days and the room gets a bit hot at night (not sure what was going on with the aircon); otherwise, all good. Will stay there again.

8

Tina

7 May 2023

·

Stayed 2 nights

Great location, clean, lovely really but the bathroom door is frosted glass and faces into the bedroom, next to the bed!! Not everyone is so close they are happy to do their business with little privacy

8

Dominic

12 Jan 2024

·

Stayed 1 night

Recently stayed a night in a river view room. Room was nice enough, bathrooms seem to be recently renovated. Unfortunately we heard a lot of noise from the corridor in our room which woke us up early. Friendly staff and great location.

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Service

Service is frequently praised as friendly, welcoming and helpful across reception, concierge and restaurant teams. Some guests experienced inconsistencies such as slow check-in, valet delays, room-entry mishaps, or communication and follow-up issues.

Related guest reviews

10

Natasha

8 Sept 2025

·

Stayed 1 night

Incredible clean and exceptional service

6

Stephen

5 Jan 2025

·

Stayed 1 night

Staff had problems understanding English. Frustrating having to ask questions over and over until the staff could understand my questiopn. I had two issues - the first was a problem with check in as I booked a higher level room and was given the basic room then I wanted a late check out and the reception person could not understand what I was asking when I asked if there was an extra charge.

2

Angela

26 Apr 2025

·

Stayed 1 night

We were woken by the in house phone and knocking at the door at 1.30am stating we had requested a linen replacement for our bed. This was not the case, and I was extremely upset and unable to go back to sleep for several hours. My husband complained to management in the morning with no satisfaction or apologies. I will never stay again nor recommend the hotel to others

10

Judy

3 Nov 2025

·

Stayed 1 night

Everything from check in until check out was excellent. Lovely staff

4

Christy

22 Nov 2023

·

Stayed 1 night

Second time we have stayed and both times was difficult to check in. Also we were siting in our room and a worker knocked once and entered our room without permission, he assumed no one was in the room. Will not stay there again.

10

Jill

29 Jun 2024

·

Stayed 3 nights

The staff at this hotel, were without exception, outstanding. Warm and welcoming, efficient and organized, from reception and concierge to restaurant and bar staff and housekeeping. Obviously very well trained with a desire to uphold high standards of customer service.

10

Hien

14 Dec 2024

·

Stayed 3 nights

Excellent service, very friendly staff

10

Jeanine

21 Sept 2025

·

Stayed 1 night

Quick front desk check in and was able to check out on line. Room was super clean, bed was sooo comfy. Breakfast was $35 each, and great value for money! It had everything, and compared to other places, the quality and variety of the food went that one step extra…staff in the restaurant were so welcoming and respectful, and hardworking (no standing around for these guys). I’ll be staying at Crowne Plaza again, that’s for sure. Highly recommend.

10

Sandi

22 Nov 2025

·

Stayed 2 nights

Our overall stay at the hotel was very enjoyable, with comfortable rooms and excellent service from the reception and concierge teams, who were consistently friendly and helpful. Unfortunately, two issues prevented the experience from being perfect. Firstly, despite pre-booking valet parking for a specific time to attend a wedding, we had to wait 20 minutes for our car to be returned. This caused us to arrive late and enter alongside the bride, which was quite embarrassing. Secondly, at breakfast several items in the bain-marie were only lukewarm or cold, which was disappointing given the otherwise high standard. With better coordination—particularly around valet service and breakfast food temperature—this would have been an outstanding stay. We hope these points can be addressed, as we would happily return if these small but impactful issues are resolved.

10

Braden

17 Sept 2025

·

Stayed 1 night

From the moment we arrived to the moment we checked out the stay was amazing. The staff are super kind and helpful and I could not rate this place higher! Will definitely be coming back especially due to how friendly the staff were and really made me feel special. The view is also amazing

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Location

Location is a major highlight: steps to Southbank, Crown Casino, free trams and the Convention Centre, making the city easy to explore on foot. Ongoing area construction often complicates access and signage, and street-level lifts or escalators were sometimes out of order.

Related guest reviews

10

Jill

3 Aug 2025

·

Stayed 1 night

We loved the location and hotel room was very comfortable. Breakfast was great and valet parking made it so easy. We did have trouble finding access to the property as there was construction going on so it would have been helpful to have been given some information regarding this.

8

Mustapha

22 Apr 2024

·

Stayed 6 nights

one is just 5 minutes away from the vibrant dining and entertainment area around the crown cassino with walks along the Yarra river thrown in for those who want leisurely walks (or jogs or sprints). Handy location for public transport access with a tram station just outside the hotel, and with the primary melbourne railway station close by.

10

Andrea

8 Apr 2025

·

Stayed 2 nights

A lot of building works around the property

10

Paul

8 Apr 2025

·

Stayed 1 night

Accessibility to the property wasn't great due to the works being completed around the precinct

10

Michelle

2 Oct 2025

·

Stayed 2 nights

Was in an extremely convenient location, close to all the places we had planned to visit. We didnt need our car for the entire trip.

10

Darren

26 Aug 2025

·

Stayed 1 night

really great location, near the river and Casino

10

Simran

26 Oct 2025

·

Stayed 2 nights

We enjoyed our two night stay at Crowne Plaza. The hotel is in a great location, close to Crown Casino and DFO with trams out front and trains nearby. The staff were friendly, helpful and accommodating, from reception to concierge and also very professional. Our room had spectacular river views and there were many lovely louge areas around the hotel too, as well as filtered water refill stations available. The only small downside was that I don’t prefer carpet and the glass bathroom door opening right onto the bed didn't allow much privacy, as having the layout of the bathroom and wardrobes switched around, would've worked better. The gym and outdoor pool looked very nice and well maintained.

8

Melissa

4 Jun 2023

·

Stayed 1 night

The hotel is in a perfect spot overlooking the Yarra & Casino. The team member who checked me in was absolutely lovely. It's very clean, warm & welcoming. Rooms are very clean & well presented. Bed was super comfortable too. My only complaint would be that both escalators & lift were broken making it incredibly hard for my husband who has serious heart/lung issues to climb stairs. It took him 10 minutes to get up the escalator & was awful to watch him struggle. They were still broken the following morning so I was thankful we were leaving so my husband wouldn't have to endure that climb again.

8

Dean

27 Apr 2024

·

Stayed 1 night

The hotel it self was very good. But the surrounding area was very dirty and basically a construction zone. Pedestrian access is very poor as you have to climb narrow stairs. I would def recommend staying there but just be mindful that the area and access is pretty rough.

10

Sandra

27 Apr 2024

·

Stayed 3 nights

Staff were great, room was very comfortable and quiet. Breakfast was excellent and a great start to the day. Walking distance to Southbank and convenient to trams. Only negative is street access up a flight of stairs, as next door is a construction site. The lift from the strret was out of order.

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Dining

Breakfast is widely praised for selection and value, though several guests reported queues, booking confusion or lukewarm items, and extra charges for certain coffees. On-site dining is convenient but options can be limited late at night and prices feel high to some.

Related guest reviews

8

William

4 Sept 2024

·

Stayed 1 night

Excellent rooms and located close to Southbank. After hours room service menu underwhelming. Pity anyone arriving late and underfed. Would be forced to brave a King St kebab...

8

Illona

9 Feb 2025

·

Stayed 2 nights

We enjoyed our stay. Thought the price point was up there with such tiny rooms. Room service was quite limited. No dietary items to choose and all a bit fancy. I’m very fussy on bed comfort, but it was great. Easy walk to crown and Southbank. Easy tram ride to marvel stadium. Very quiet. Rooms are really dark in the morning for easy sleep ins.

8

Michael

14 Jan 2026

·

Stayed 4 nights

Buffet type breakfast was ok but not as good as experienced at other CP hotels. Food was lukewarm at times with little variety. Service was really good though.

4

David

11 Jun 2024

·

Stayed 1 night

Being charged for espresso at Breakfast is ridiculous

10

Tina

15 Jul 2025

·

Stayed 1 night

We really enjoyed our stay; the buffet breakfast was fantastic. The room was spotless and very quiet for the busy location. We had a lovely view of the river and being walking distance to the shops was amazing.

10

Glen

8 Feb 2026

·

Stayed 1 night

Check in process was quick and easy. Room was comfortable and clean and buffet breakfast was very ample.

6

Carolyn

14 May 2023

·

Stayed 1 night

Nice place to stay with easy access to crown casino, the Southbank shops, restaurants and the Melbourne convention centre. Breakfast was a shambles, told at check in we needed to book and the only options were 7am and 10am fir confirmed seats. We requested 8 am and were told we would be seated in an overflow area. On arrival no booking for any area existed. Don’t bother to pre book breakfast head out yo Southbank instead

6

Andrew

30 Apr 2024

·

Stayed 1 night

Really nice place to stay, comfy beds and clean with great shower. Only down side was waiting in a line for over 30 minutes for the buffet Breakfast with my wife and two kids that were starving.

10

Jeanine

21 Sept 2025

·

Stayed 1 night

Quick front desk check in and was able to check out on line. Room was super clean, bed was sooo comfy. Breakfast was $35 each, and great value for money! It had everything, and compared to other places, the quality and variety of the food went that one step extra…staff in the restaurant were so welcoming and respectful, and hardworking (no standing around for these guys). I’ll be staying at Crowne Plaza again, that’s for sure. Highly recommend.

10

Sandi

22 Nov 2025

·

Stayed 2 nights

Our overall stay at the hotel was very enjoyable, with comfortable rooms and excellent service from the reception and concierge teams, who were consistently friendly and helpful. Unfortunately, two issues prevented the experience from being perfect. Firstly, despite pre-booking valet parking for a specific time to attend a wedding, we had to wait 20 minutes for our car to be returned. This caused us to arrive late and enter alongside the bride, which was quite embarrassing. Secondly, at breakfast several items in the bain-marie were only lukewarm or cold, which was disappointing given the otherwise high standard. With better coordination—particularly around valet service and breakfast food temperature—this would have been an outstanding stay. We hope these points can be addressed, as we would happily return if these small but impactful issues are resolved.

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Month	Average price
January	US$185
February	US$210
March	US$241
April	US$157
May	US$171
June	US$159
July	US$144
August	US$164
September	US$164
October	US$196
November	US$217
December	US$185

Crowne Plaza Melbourne by IHG

Prices for Crowne Plaza Melbourne by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed (Casino View)

Standard Room, 1 King Bed, River View (High Floor)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, River View

Premium Room

Standard Room

Suite, 1 Bedroom, River View

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Double Beds, River View

Standard Room, 1 King Bed (High Floor, Casino View)

Guest reviews of Crowne Plaza Melbourne by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Melbourne by IHG

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Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $136	22 $157	23 $152	24 $259	25 $420	26 $574
27 $131	28 $154	29 $204	30 $217

Su	Mo	Tu	We	Th	Fr	Sa
				1 $202	2 $252	3 $277
4 $136	5 $152	6 $144	7 $174	8 $251	9 $303	10 $228
11 $152	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31