YEHS Hotel Melbourne CBD

The hotel very convenient parking only 20 dollars per night. Ting at reception was so helpful and terrific she allowed me to have a late check out at 1pmfor free. Awesome thanks heaps Ting!!

The elevator was broken for the entire 3 days I was there. I was made to walk up 12 flights of stairs every time I came back to the hotel. My room was next to the stairwell door, which slammed shut all night when people returned. On top of that, the aircon was not working in 30 degree heat. I had to ask 3 times for it to be fixed. The staff giggled when I asked if it had been fixed yet and same when I asked about the elevator being repaired. I demanded a room on the first floor with a working aircon, which they begrudgingly agreed to. Both rooms were dirty with a musty horrible smell. Probably the worst hotel experience of my life.

Very run down. Dirty, broken things in room and holes in walls. Gym was unusable.

the location was mostly awesome. so close to so many things. To be fair, the hotel has no control over the homeless population, but there is a bunch of homeless people literally camped outside the hotel doors. The homeless generally don't bother you, but it's a little sketchy. The room was ok sized with a timy bathroom as advertised. The thing is, this looks like it was once a really nice hotel but has gotten run-down. It needs a really good clean, and some renovations. The elevator was nice, but had several broken buttons for floors. The whole thing covered in scotch tape, and 2 areas of grafiti inside the elevator. a few outlets didn't work, but sinve there were so many available, we were fine. the beside lamps didn't work, and the wiring showed which could be a fire risk.. I let the staff know, and they replaced them while we were out same day. So, that was good. They have free luggage storage which I called about ahead. only problem is, we used it, and it's in a room that has a lock, in a metal cage that has a lock, but the staff keave both the cage & the room unlocked & tell you to take your valuables with you. The room is around a blind corner from the staff out of view. so... what, you walk around town with your laptops & other stuff & hope for the best? we were touristing, and walked several miles that day after checkout, before our flight. would have been good to know ahead that they kind of have luggage storage.

checked in on Friday evening and was told that the elevator was not working (staying on 6th floor). then found out it hadn't been working since Wednesday. the hotel had ample time to let us (and other guests) know about this situation but clearly misled people to avoid justifiable cancellations. no discount or other compensation offered. about as poor a scenario as I have ever seen.

Just fix the elevator.

Two broken elevators for past 4 Days ! Offered a room on Floor 8. - I’m in my mid 60s. Took a room on floor 3 after protest. Keycards did not work when I got back from work function and someone had accessed the room in my absence- stuff was moved.

Jin was really helpful and provided great service. Hotel was in a very good location, quiet at night and with accesible parking a block away. I made the mistake of not validating parking ticket prior to exiting parking :( do that to ensure you pay cheaper rate.

The staff were lovely and I liked that the desk was staffed from early in the morning to late at night. The condition of the hotel was average. It’s old and has an awful smell through the halls. Shampoo and bodywash provided, but no conditioner. I used the gym, which was so hot and could not turn the aircon on or adjust the control. The treadmill malfunctioned 3x increasing the speed so much it shut itself off, before I gave up on it. I understand you get what you pay for, but this wasn’t budget price. The location was very convenient, but I wouldn’t stay here again.

very convenient location, walking distance to Southern Cross Station. Room looks clean but the cold water tap broken at the sink and the TV cannot change channels. One thing I really dislike was the storage for luggages after check out was unsecured. The staff would tell you to put in a room and tell you take all the valuable because the room is unsecured and everyone can go in and out freely.

The room was old. No remote for the TV after asking on the day we arrived, also phone not working, we left and still not fixed. Room was not serviced properly, pillows still on the floor. We had the light from the lane way shinning through our window. Would not recommend.

The room was dirty - spills on the walls and dust everywhere. The blind in the room didn't go up and was also covered in dust. The bathroom was clean but the whole room was very dated, with frayed carpet and stained furniture. There wasn't even a small long-life milk in the room. For $220 a night this is not reasonable quality.

Staff were very friendly but that is as far as the positives go. Bathroom was very dirty upon arrival, like it hadn’t even been cleaned, there was still toothpaste in the sink and the shower was very dirty. The bed didn’t have a top sheet and under the main sheet was a massive brown stain on the bed which was very off putting. No overhead light in the room and there were only three wall lights, two of which were not working, which led us to spend the night in nearly complete darkness. Very disappointing, will not stay here again, worth paying the small extra to go to a nicer hotel.

My stay at the YEHS Melbourne was terrible. The hotel is overrated, no on-site restaurants. The room was dirty and the facility was awful. The bathroom wasn't cleaned properly, the door of the wardrobe was stuck and the bed was movable, the fridge kept making noise, the tapes in the bathroom kept dripping and also there was a terrible noise from the bathroom as long as the light is on. Worst of all, there's a rehabilitation center next door which is very noisy and definitely affected my sleep and rest. I requested to change my stay from 3 nights to one night early Dec.28th and asked for a refund for the following 2 nights but was refused. I felt robbed by the hotel. Up to now, I haven't seen the hotel release my security deposit they charged from my credit card yet. It's really a very unpleasant and disappointed stay

General smell of the whole building on every level smelt very stale & musky… but staff were lovely & friendly… bed was comfortable… housekeeping was efficient..

Didnt feel safe when arriving or exiting motel, TV in room didnt work, Bed Base was broken, Tap in bathroom dripped all night, room just didnt feel clean. Staff Friendly.

I stayed for 2 nights and had a bed bug infestation. I was covered in bites from head to toe. Enter at your own risk.

Wifi didn't work in the room, even when I asked for help at the reception. I got complimentary 12pm check out to have some rest, but I got woken up before 8AM by construction noise right at the hotel entrance. The hotel should have informed about this. Hotel is 3.5 stars but the condition is not good. Old and dirty.

The staff here are lovely but the hotel is not good. The rooms are in much worse condition than the photos and maintenance is poor. The toilet in our room leaked and we were compensated for it, but it definitely shows that the hotel is not well maintained. There were also stains that looked like blood on the sheets and the bed was propped up by books.

This was incredibly disappointing. The only redeeming quality is location. The room was outdated, the bathroom shower had mold and overall had a bad odor. I wouldn’t recommend this hotel to anyone. Disgusting.

Convenient location , but very small room that could do with updating.

Staff were very welcoming, room was very spacious and comfortable. Love the late check out after a big night out in the city. Recommend to stay here!

The room had a broken bedside light. The bathroom had a cracked airvent and black mould in corners. No window to open and only a fan for cooling the room. The bed was on wheels so I couldn't sit up and lean back as the bed rolled away!

It's my second time staying here, and the room I got this time was nicer as the floors had been remodelled (no more carpet). Location is great. Some dust in the bathroom door, but rest of the bathroom was clean. Beds have wheels so they move quite easily on the new floors, but it's not a big deal for me. Overall, great value for money. Walkable to MCEC, southern cross station and city centre.

Great location just minutes from Southern Cross Station. Staff were friendly and helpful. Room was quiet with minimal outside noise or hallway noise heard. Looks to be a former Ibis hotel. Room was ok, bath was short but deep with shower over. Bathroom could do with a thorough clean - it obviously only gets a quick wipe over so grout and tub had soap scum residue. Budget friendly. With a thorough clean and brighter lighting it would be more appealing but overall not a bad place to.stay.

Overall for one night, it was an okay property. There was noise from taps in the bathroom, very limited blinds with heaps of light coming in early morning, the hand basin had been filled with putty and overall poor maintained. However, the bed was comfortable and it was value for money.

部屋のWifiが非常に不安定だった。

Whilst the hotel itself is a little old and dated the location is SO GOOD! Literally a stones throw away from Southern Cross station - grab the Sky Bus and get the airport easily. The Italian restaurant across from the hotel does a great Amatriciana pasta btw. I was busy working so just wanted a comfy bed for the night and definitely got that - it's basic but does the job and the staff were lovely.

Terrible stay – we left early All three blinds in the room didn’t work, so we reported it to management straight away to avoid being blamed. The bed rolled around when you sat on it, the air conditioner didn’t work and to top it off I cut myself on a broken soap holder in the shower. We ended up checking out early and finding somewhere else to stay. Really disappointing.

チェックイン時のスタッフ(Ting)は非常に親切で、early check inに応じていただいた。 ホテルの立地は良くてCBDのどこにでもアクセスしやすいです。 宿泊した際に隣部屋のカップルが喧嘩している声がはっきり聞こえる点はちょっと気休めできませんでした。

Skøn og vejledende personale. Angie i receptionen gav os gode tips til caféer og butikker i området

Check in was not great, you pay for what you get. Room was ok but I had a step in bath which was scarry. It suited our needs and was close to Sky Bus and public transport. Great eating place across the road at good prices La Calico? was very popular.

We had everything we needed. The value for price was great and the service was super friendly.

The hotel very convenient parking only 20 dollars per night. Ting at reception was so helpful and terrific she allowed me to have a late check out at 1pmfor free. Awesome thanks heaps Ting!!

The room was clean and comfortable with all amenities needed. The location was perfect with easy access to trains and trams and in walking distance of lots of shops, restaurants and tourist attractions. The staff were wonderful, especially Angie who arranged a last minute late check out for me. Couldnt fault the place!

The elevator was broken for the entire 3 days I was there. I was made to walk up 12 flights of stairs every time I came back to the hotel. My room was next to the stairwell door, which slammed shut all night when people returned. On top of that, the aircon was not working in 30 degree heat. I had to ask 3 times for it to be fixed. The staff giggled when I asked if it had been fixed yet and same when I asked about the elevator being repaired. I demanded a room on the first floor with a working aircon, which they begrudgingly agreed to. Both rooms were dirty with a musty horrible smell. Probably the worst hotel experience of my life.

The staff very nice and friendly. Very central, walking distance to shopping.

The staff opened my door at 3am to let a drunk stranger into my room - couldn’t believe it

The staff when we first got to there was rude and didn’t explain anything to us we will never be staying again

Parking hard to find , Room was very old windows needed cleaning,couldn’t lift up blind as no cord, air conditioning didnt cool room even thought it was on minimum setting,had to phone to get my deposit back after 4 days they blamed a new computer system not a comfortable experience.

Very close to Southern Cross.

As a single female this did not feel a safe place to stay at times. While the location was good, being down a darker alley with lots of construction going on meant it was tricky to feel safe coming or going, particularly after dark. The signage on the front didn’t look much at all like the pictures online and even the name was hard to decipher. When I got there there was only 1 person working behind the desk and was getting slammed. Although at times they were on their mobile phone while people were waiting. The security deposit asks for $200 at check in, a male before me was asked to put this down, while two others in line were only asked for $100. There seemed to be difficulty with this, as people were not able to tap their card, only insert. This made the process much longer. The cleanliness of the room was really poor, the vent on the shower looked like it had never been cleaned and there was a lot of dust and mould around the furniture. The bed seemed clean enough but the blankets were quite thin and there weren’t any additional in the cupboard. There wasn’t any conditioner in the bathroom and the hair dryer made a lot of sounds when turned on, maki no it not safe to use.

Melbourne is generally safe. This hotel is in a shady part of town. Arguments on street at night. AC/heater did not work, so they sent up a portable one that worked fine. There is no sin on the street; after five minutes of walking past it many times, we asked locals, and they pointed far up to a YEHS sign.

Great location, comfortable room and very helpful staff.

the location was mostly awesome. so close to so many things. To be fair, the hotel has no control over the homeless population, but there is a bunch of homeless people literally camped outside the hotel doors. The homeless generally don't bother you, but it's a little sketchy. The room was ok sized with a timy bathroom as advertised. The thing is, this looks like it was once a really nice hotel but has gotten run-down. It needs a really good clean, and some renovations. The elevator was nice, but had several broken buttons for floors. The whole thing covered in scotch tape, and 2 areas of grafiti inside the elevator. a few outlets didn't work, but sinve there were so many available, we were fine. the beside lamps didn't work, and the wiring showed which could be a fire risk.. I let the staff know, and they replaced them while we were out same day. So, that was good. They have free luggage storage which I called about ahead. only problem is, we used it, and it's in a room that has a lock, in a metal cage that has a lock, but the staff keave both the cage & the room unlocked & tell you to take your valuables with you. The room is around a blind corner from the staff out of view. so... what, you walk around town with your laptops & other stuff & hope for the best? we were touristing, and walked several miles that day after checkout, before our flight. would have been good to know ahead that they kind of have luggage storage.

At night there was a lot of noise: The rooms nearby were having a party and there was a lot of noise A crazy guy was screaming at 3:00am The elevator wasn’t working good, the key card didn’t work

The property is conveniently located in Melbourne CBD close to Southern Cross Station, Public Transport and all amenities.

Whilst the hotel itself is a little old and dated the location is SO GOOD! Literally a stones throw away from Southern Cross station - grab the Sky Bus and get the airport easily. The Italian restaurant across from the hotel does a great Amatriciana pasta btw. I was busy working so just wanted a comfy bed for the night and definitely got that - it's basic but does the job and the staff were lovely.

only a one week trip to go to the airshow. Hotel was very close to Southern Cross station, so perfectly placed

Great location, very close to Spencer Street and handy to transport. Will stay again

Convenient location close to Southern Cross station and trams.Comfortable room although bathtub could be difficult for people mobility issues(shower is over tub)Staff pleasent and helpful. Nice Italian Restaurant across from hotel.Appears to be a few homeless in the area and I would not walk alone at night.

Excellent location and very friendly staff. Rooms as shown in pictures. A little outdated (bathrooms and hall) but clean and good value overall. The property cafe is currently under construction. Walkable to major things in the city and lots of restaurants close by!

The biggest advantage is location: one block to Skybus which is also right in Spencer Outlet Center. Southern Cross station is next to the outlet. A self laundry service is located in the adjacent building. The property is quite outdated more like a motel. No ice dispenser. Not much service but there is an automatic coffee machine at reception.

My stay at the YEHS Melbourne was terrible. The hotel is overrated, no on-site restaurants. The room was dirty and the facility was awful. The bathroom wasn't cleaned properly, the door of the wardrobe was stuck and the bed was movable, the fridge kept making noise, the tapes in the bathroom kept dripping and also there was a terrible noise from the bathroom as long as the light is on. Worst of all, there's a rehabilitation center next door which is very noisy and definitely affected my sleep and rest. I requested to change my stay from 3 nights to one night early Dec.28th and asked for a refund for the following 2 nights but was refused. I felt robbed by the hotel. Up to now, I haven't seen the hotel release my security deposit they charged from my credit card yet. It's really a very unpleasant and disappointed stay

Great location, close to restaurants and Marvel stadium. The reception area is old and would benefit from a refurbish. The staff were pleasant and helpful. The room was clean but the shower over the bath could be tricky to negotiate for an older person or one with mobility issues. No room service or breakfast available. A little pricey for the condition of the building but overal a pleasant night stay.

Would not reccomend, over riced and smelly like mould, The staff were rude and unwilling to be polite, the website advised breadlfasy, untrue

Chambre très petite, lit inconfortable, pas de service à la clientèle pas de restaurant ni de petit déjeuner à eviter

Whilst the hotel itself is a little old and dated the location is SO GOOD! Literally a stones throw away from Southern Cross station - grab the Sky Bus and get the airport easily. The Italian restaurant across from the hotel does a great Amatriciana pasta btw. I was busy working so just wanted a comfy bed for the night and definitely got that - it's basic but does the job and the staff were lovely.

I was disappointed with my stay. The hotel didn't provide the advertised breakfast service, and there were no hand towels in the bathroom, forcing me to reuse my personal towel. The kitchen lacked basic amenities like a toaster, microwave, and utensils, and the only way to get hot water was from a jug filled at the bathroom sink. The broken blinds left my room dark with no natural light. The only positive was the hotel's proximity to the CBD,

Nice staff but lots of little inconveniences - no plugs for sink or bath, no hand towel, bedside lights flicker unless dimmed right down, milk had to be collected from reception- down 9 floors, but wasn't offered it during check in.