Is parking available at the property?

Self parking is available on-site for AUD 35 per day, which includes in/out privileges. Parking height restrictions apply.

Is breakfast offered and what are the details?

Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee of approximately AUD 40 per person.

Does the property allow pets?

No pets are allowed, but service animals are permitted.

What are the check-in and check-out times?

Check-in is from 2:00 PM and check-out is until 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Elevators are available for easy access.

Where is the property located in relation to key landmarks?

The property is situated in Southbank, just steps from the Melbourne Arts Centre and 5 minutes on foot from the National Gallery of Victoria. It is approximately 0.9 miles from the Melbourne Convention and Exhibition Centre and 1 mile from Crown Casino.

Does the property have a swimming pool?

Yes, the property features an indoor pool and an outdoor heated pool. The pools are available for guests to enjoy during their stay.

What are the policies for guests staying with children?

Children are welcome at the property. There are no charges for children under a certain age, and free cribs are available upon request.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for AUD 80 per night. Free cribs are available upon request, but advance confirmation may be required.

Quay West Suites Melbourne - Luxurious Stay by the River

Average nightly price at Quay West Suites Melbourne by month, last 12 months (USD)
Month	Average price
January	US$266
February	US$240
March	US$256
April	US$204
May	US$204
June	US$194
July	US$208
August	US$214
September	US$216
October	US$256
November	US$277
December	US$262

What guests think

At Quay West Suites Melbourne, travellers highlight a central Southbank location, spacious apartment-style rooms with balconies and city or river views, and a standout indoor pool and spa, alongside consistently friendly, helpful staff enhancing overall stays.

Breakfast is widely praised, and several guests appreciated room upgrades. Some feedback notes dated areas and maintenance issues in certain apartments, tight or awkward parking, and occasional shortcomings in cleanliness or follow-up, including one mouse report and a separate instance of pool or spa unavailability. A solid pick if you value independence and easy city access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool and spa are a consistent highlight; the gym also receives positive mentions. Parking is available but can be very tight or awkward for larger cars, and there was one report of the pool/spa being temporarily unavailable.

Related guest reviews

10

Kayla

26 Oct 2025

·

Stayed 1 night

Staff were fantastic and very helpful. Room was spotless and the parking was very convenient

8

katherine

30 Nov 2025

·

Stayed 1 night

Room was lovely , great size and balcony. Pool and spa area fantastic. Disappointed with breakfast otherwise fabulous stay

10

Leila

9 Mar 2025

·

Stayed 2 nights

We were very happy with our two night stay. The staff were wonderful, from the front desk to the breakfast room, and breakfast itself was excellent (including espresso coffee) - one of the best hotel breakfasts we’ve had! Furthermore, travelling with a six year old, a pool is a must, and the indoor pool here is divine. Approx 12m and a separate hot spa bath. We didn’t use the gym but the set up looks good. Thank you to housekeeping for refreshing our room, it was so lovely to come back to a clean and tidy space at the end of a long day sightseeing.

10

ROBYN

27 Apr 2025

·

Stayed 3 nights

Parking area was a bit tight for larger vehicles

10

Anthony

22 Jan 2023

·

Stayed 5 nights

Great apartment, very spacious with functional kitchen with quality fittings . Wonderful views of the city. The pools d gym area is great and very convenient. The staff were very efficient and friendly. Superb location, so close and convenient to everything. Could not fault anything about our stay. Thoroughly enjoyed it and already planning a return visit

10

Paula

7 Jul 2023

·

Stayed 1 night

We always love staying here, the staff are really friendly and helpful, rooms are spacious with comfy beds and we got an upgrade. The pool and spa are great with kids

6

Douglas

6 Feb 2023

·

Stayed 4 nights

The parking structure is very inconvenient and is WAY TO SMALL AND TIGHT FOR AN AVERAGE CAR TO DRIVE THROUGH!! I actually got a scrape on my bumper because the concrete pillars give you absolute zero room to maneuvere!!

4

Jiamin

3 Sept 2023

·

Stayed 1 night

Room and breakfast was good but the spa/pool was not available. I booked the hotel because I like the pool /spa area. What a shame. Quite disappointed. Window is a bit dangerous.

10

Kari

7 Dec 2022

·

Stayed 19,333 nights

Great location, friendly staff, large clean modern room, gorgeous indoor pool area. On the river and perfect for walking everywhere!

10

Barbara

3 Sept 2025

·

Stayed 1 night

Easy access to Hamer Hall. Friendly, helpful staff. Clean spacious suite. Super swimming pool.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews commonly describe rooms as clean or even spotless, with housekeeping appreciated. A few reports cite lapses, including an unclean or smelly apartment, a mouse sighting with poor follow-up, and occasional housekeeping shortcomings.

Related guest reviews

6

Patricia

12 Jan 2023

·

Got the 3br suite for family stay; it was a very convenient location but the apartment was quite dirty and smelly (we suspect it’s often used as a party apartment as it smelled of smoke)

10

Kayla

26 Oct 2025

·

Stayed 1 night

Staff were fantastic and very helpful. Room was spotless and the parking was very convenient

10

Leila

9 Mar 2025

·

Stayed 2 nights

We were very happy with our two night stay. The staff were wonderful, from the front desk to the breakfast room, and breakfast itself was excellent (including espresso coffee) - one of the best hotel breakfasts we’ve had! Furthermore, travelling with a six year old, a pool is a must, and the indoor pool here is divine. Approx 12m and a separate hot spa bath. We didn’t use the gym but the set up looks good. Thank you to housekeeping for refreshing our room, it was so lovely to come back to a clean and tidy space at the end of a long day sightseeing.

10

Heather

18 Feb 2023

·

Stayed 1 night

Clean, comfortable and well maintained. Friendly staff and fabulous location.

2

Grant

27 Aug 2025

·

Stayed 2 nights

Stayed here two nights, and late on the 2nd night saw a mouse run into my kitchen. Could hear mice scurrying and squeaking through the night, and told the hotel staff the next day. They said they would investigate and contact me, as I felt I shouldn't be paying for the 2nd night. One week later and haven't heard a single thing from this hotel. No explanation, no apology, and of course no refund or anything of that nature. My suggestion is to avoid.

6

Kelly

2 Nov 2025

·

Stayed 5 nights

Staff were very friendly and helpful, property needs some maintenance, although was clean and tidy.

10

Anna

13 Jan 2022

·

Stayed 7 nights

Excellent stay at Quay West in city view apartment on the 8th floor. Great view of the city & river, comfortable & clean room. Easy access to city & transport. Staff are very helpful and very quick to assist with extra requirements. We were upgraded to a very plush suite on the 22nd floor after a problem with our door. Thank you Quay West we will be back

10

Walter

29 Oct 2025

·

Stayed 2 nights

Room was amazing, clean and team was also fantastic.

8

Peter Young Pak

29 Jan 2024

·

Stayed 5 nights

house keeping was not satisfactory

10

Kari

7 Dec 2022

·

Stayed 19,333 nights

Great location, friendly staff, large clean modern room, gorgeous indoor pool area. On the river and perfect for walking everywhere!

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AI-generated summary based on recent guest reviews

Rooms

Apartments are spacious and comfortable, many with balconies and impressive city or river views. Some suites feel dated or need maintenance, and a few comfort issues were noted.

Related guest reviews

10

Junni

28 Oct 2025

·

Stayed 4 nights

Great location. Spacious suite with all necessary facilities. Friendly staff. Excellent views.

10

John

5 Jan 2026

·

Stayed 2 nights

Great location, large room and a balcony.

8

katherine

30 Nov 2025

·

Stayed 1 night

Room was lovely , great size and balcony. Pool and spa area fantastic. Disappointed with breakfast otherwise fabulous stay

10

Sidney

15 Apr 2025

·

Stayed 4 nights

Excellent central location to explore the city and surrounds. The apartment suite was great for a family with a kitchen, separate living and dining spaces, and amazing views.

10

Christopher

3 Nov 2025

·

Stayed 2 nights

Had a complimentary upgrade to a three bedroom apartment. Absolutely amazing size room with plenty of space for the whole family. Great location easy walking distance for dinner and events. Would recommend for families.

10

Anna

13 Jan 2022

·

Stayed 7 nights

Excellent stay at Quay West in city view apartment on the 8th floor. Great view of the city & river, comfortable & clean room. Easy access to city & transport. Staff are very helpful and very quick to assist with extra requirements. We were upgraded to a very plush suite on the 22nd floor after a problem with our door. Thank you Quay West we will be back

8

Yeruham

21 Sept 2025

·

Stayed 2 nights

The Wi-Fi was very bad.

6

elouise

21 Nov 2024

·

Stayed 1 night

The property, or at least the entrance to the lobby, was difficult to find. The windows were not sound proof - there was traffic noise and group/s of people making a a lot of noise during the night.

10

Donna

16 Feb 2025

·

Stayed 1 night

Beautiful room upgrade from a 2 bedroom suite to a 3 bedroom suite. Room was spacious and clean.The indoor pool was amazing, perfect temperature. The only suggestion I’d make is updating the pillows on the beds, they were most uncomfortable resulting in a poor nights sleep.

8

Janice

31 Aug 2025

·

Stayed 2 nights

Fantastic location, friendly staff & spacious apartments. Just looking tired and needing a refurb.

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AI-generated summary based on recent guest reviews

Service

Service is consistently friendly, professional and helpful across the hotel, with quick assistance and smooth check-in. One review reported poor follow-up after a complaint.

Related guest reviews

10

Kayla

26 Oct 2025

·

Stayed 1 night

Staff were fantastic and very helpful. Room was spotless and the parking was very convenient

2

Grant

27 Aug 2025

·

Stayed 2 nights

Stayed here two nights, and late on the 2nd night saw a mouse run into my kitchen. Could hear mice scurrying and squeaking through the night, and told the hotel staff the next day. They said they would investigate and contact me, as I felt I shouldn't be paying for the 2nd night. One week later and haven't heard a single thing from this hotel. No explanation, no apology, and of course no refund or anything of that nature. My suggestion is to avoid.

10

samanthi

3 Nov 2025

·

Stayed 3 nights

The staff were polite and efficient, the apartment was amazing

10

James

8 Feb 2024

·

Stayed 3 nights

Do not hesitate to book here. The staff were wonderful with special mention to Malcom and James. Efficient, knowledgeable, and helpful were these two. Bravo! Excellent location for walking to the Australian Open. Right on the Southbank with oodles of dining and shopping options at your doorstep.

10

Simone

12 Jan 2023

·

Stayed 19,365 nights

Exactly what we needed for a week in Melbourne. We were so close to the arts precinct and an easy walk to get across the river. It was great having the full kitchen and laundry facilities. Best bit was the staff at the front desk - so friendly and helpful.

10

Amelia

23 Dec 2022

·

Stayed 19,349 nights

Friendly staff, comfy beds, great upgrade, delicious Buffet breakfast, fabulous pool and excellent location.

10

Sonya

24 Apr 2024

·

Stayed 2 nights

We received a complimentary upgrade from a studio to a 1 bedroom apartment and it was fantastic having the extra space, especially travelling with a 4mth old. Mitch was sensational his customer service was fantastic. Highly recommended 5 stars

10

Geoffrey

8 Sept 2024

·

Stayed 6 nights

Wonderful place to stay! Not only is it so convenient to transport, the CBD and NGV, but also the staff at Quay West are superb. First class service and the breakfast is wonderful. Excellent!

10

Tania

3 Mar 2023

·

Stayed 4 nights

Excellent stay at Quay West Suites. Staff are amazing, location is excellent. Will definitely return.

10

Melissa

27 Jun 2025

·

Stayed 4 nights

Staff were amazing ! Nothing too much trouble and great location

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AI-generated summary based on recent guest reviews

Location

Central Southbank location near the arts precinct, Hamer Hall and the river, with easy walking access to the CBD and transport. A couple of guests found the entrance hard to locate.

Related guest reviews

10

John

5 Jan 2026

·

Stayed 2 nights

Great location, large room and a balcony.

10

Ronald

20 Jul 2025

·

Stayed 2 nights

It was soo close to southbank great location, lovely and clean will stay there again

10

Sally

2 Sept 2025

·

Stayed 1 night

Close proximity to Hamer Hall ,restaurants , shopping , art galleries, exceptional staff

10

Sidney

15 Apr 2025

·

Stayed 4 nights

Excellent central location to explore the city and surrounds. The apartment suite was great for a family with a kitchen, separate living and dining spaces, and amazing views.

10

Christopher

3 Nov 2025

·

Stayed 2 nights

Had a complimentary upgrade to a three bedroom apartment. Absolutely amazing size room with plenty of space for the whole family. Great location easy walking distance for dinner and events. Would recommend for families.

10

Anna

13 Jan 2022

·

Stayed 7 nights

Excellent stay at Quay West in city view apartment on the 8th floor. Great view of the city & river, comfortable & clean room. Easy access to city & transport. Staff are very helpful and very quick to assist with extra requirements. We were upgraded to a very plush suite on the 22nd floor after a problem with our door. Thank you Quay West we will be back

8

Sarah

26 Apr 2025

·

Stayed 1 night

Very comfy beds, big rooms but no free bottled water and inconvenient location of the entrance

10

Kari

7 Dec 2022

·

Stayed 19,333 nights

Great location, friendly staff, large clean modern room, gorgeous indoor pool area. On the river and perfect for walking everywhere!

10

Geoffrey

8 Sept 2024

·

Stayed 6 nights

Wonderful place to stay! Not only is it so convenient to transport, the CBD and NGV, but also the staff at Quay West are superb. First class service and the breakfast is wonderful. Excellent!

10

Barbara

3 Sept 2025

·

Stayed 1 night

Easy access to Hamer Hall. Friendly, helpful staff. Clean spacious suite. Super swimming pool.

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AI-generated summary based on recent guest reviews

Dining

Breakfast draws strong praise for quality and value, and on-site dining and room service are generally well regarded. There are isolated critiques, including one disappointing breakfast and average room service in one stay.

Related guest reviews

8

katherine

30 Nov 2025

·

Stayed 1 night

Room was lovely , great size and balcony. Pool and spa area fantastic. Disappointed with breakfast otherwise fabulous stay

10

Leila

9 Mar 2025

·

Stayed 2 nights

We were very happy with our two night stay. The staff were wonderful, from the front desk to the breakfast room, and breakfast itself was excellent (including espresso coffee) - one of the best hotel breakfasts we’ve had! Furthermore, travelling with a six year old, a pool is a must, and the indoor pool here is divine. Approx 12m and a separate hot spa bath. We didn’t use the gym but the set up looks good. Thank you to housekeeping for refreshing our room, it was so lovely to come back to a clean and tidy space at the end of a long day sightseeing.

10

Mike

15 Jan 2025

·

Stayed 4 nights

Fantastic apartment, spacious, clean and great views. Very friendly, professional, and accommodating staff. Breakfast included is also fantastic value. We have stayed a few times now and are always very happy with the value for money :).

10

Sezim

19 Dec 2024

·

Stayed 1 night

Great location, great hotel elegant new great pool. Excellent service. Loved breakfast too

10

Dennis

19 Dec 2022

·

Stayed 3 nights

Great location,great breakfast,friendly staff

8

Alissa

27 Feb 2023

·

Stayed 2 nights

Great rooms for families, room service food was average though.

10

Sally

6 Jul 2025

·

Stayed 1 night

Best apartment in Melbourne. Great location, great team, great rooms, great pool, great restaurant/breakfast and on and on! Loved our stay here - will stay again and will recommend to everyone we know. This was our second stay here and it did not disappoint.

10

Amelia

23 Dec 2022

·

Stayed 19,349 nights

Friendly staff, comfy beds, great upgrade, delicious Buffet breakfast, fabulous pool and excellent location.

10

Brendan

19 Jan 2025

·

Stayed 2 nights

Rooms were clean and comfortable. Breakfast and room service was outstanding.

10

Myra

31 May 2023

·

Stayed 1 night

Apart from the bed being cold, it was great. Reception staff were wonderful and friendly. Breakfast was excellent. Can’t fault it really. Will definitely return again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $215	2 $276	3 $433
4 $184	5 $184	6 $189	7 $190	8 $238	9 $314	10
11 $191	12 $184	13 $191	14 $189	15 $188	16 $196	17 $297
18 $184	19 $184	20 $228	21 $299	22 $219	23 $236	24 $227
25 $185	26 $202	27 $250	28 $270	29 $262	30 $230	31 $334

Su	Mo	Tu	We	Th	Fr	Sa
1 $184	2 $251	3 $239	4 $239	5 $224	6 $233	7 $241
8 $184	9 $214	10 $343	11 $379	12 $290	13 $305	14 $305
15 $199	16 $195	17 $225	18 $239	19 $343	20 $356	21 $342
22 $195	23 $208	24 $233	25 $212	26 $247	27 $345	28 $360
29 $187	30 $199

Quay West Suites Melbourne

Prices for Quay West Suites Melbourne

Monthly average prices

About this property

Location

Room options

Superior Suite, 1 Bedroom, Balcony (Floors 4 9, Kitchen)

Deluxe Apartment, Balcony, River View (Floors 10 15)

Superior Apartment, 2 Bedrooms, Balcony, Kitchen (Floors 4 9)

Premium Apartment, 3 Bedrooms, Balcony (Floors 16 26)

Premium Apartment, 2 Bedrooms, Balcony (Floors 8 23)

Deluxe Apartment, 1 Bedroom, Balcony (Floors 10 15, Kitchen)

Studio, Kitchenette (Floors 4 15)

Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10 15, Kitchen)

Superior Suite, Balcony, City View (Floors 4 9)

Guest reviews of Quay West Suites Melbourne

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Quay West Suites Melbourne

Prices for upcoming dates