The Royal at Atlantis

Hot tub not functioning pool cove closed little activities restaurants closed early

The animals, especially the sharks and turtles, and the snorkeling the Ruins was fantastic. The buffet in the morning was also fantastic. The checking in and out process was very fast and easy. The water slides were very bunch fun for all Ages. All the outside places to eat meant we could see about side all day!

Loved the property great for families. So much to do. Can be pricey. Can also get very busy ..waits for towels waits for chairs if not down early morning at least by 7am.. a lot of traffic by the pools especially when the cruise ships come in.

Great property, lots of options. Multiple pools, multiple sections of beach.... or regal suite was amazing. Great views from every window. I would love to have more servers at the pool or on the beach, that was inconvenient. Plus it's super expensive, which will prevent me from going back. I know they'll make more a la carte but it's too much and i think they can do better. Even mini golf cost me over $200. I do think they should include some amenities too, like mini golf or the escape room, etc. Overall, great property, just very expensive with not enough people to serve the guests

Beautiful resort with clean rooms. We stayed at the newly renovated Royal west tower. Free drinking water refill station on our floor. The pool and water park was minutes away. We went to the beach in the morning and have no problem finding a chair. The hotel mended everything so easy with the ability to put all expenses under room charge.

A number of the slides were not working.

Whole stay was amazing! Arrived around 10am, got an early check in, which started the trip off great. Would have been tough to have to wait 5 hours to get into our room. The whole family loved the waterslides and rapid river. Room was clean and convenient to restaurants and pools. Royal Beach was beautiful. The water is transformative. Definitely would return.

This was our first visit to the Bahamas. Atlantis is a beautiful and huge property with a lot of activities, BUT, we will not go back for a few reasons. First, the day we arrived there were only a couple places to get a late lunch. Out of all the restaurants that are advertised, we only found two that were open. It is "slow season" so many places were closed for a week or longer accordingly to signs on their doors. The food we did find was just ok, but the prices are outrageous. $100+ for 2 adults and a child to eat a light lunch! Next, the kids club...they charge $93 per child for 3 hours and it is only open on certain days for "sessions"that need to be scheduled. We have been to many hotels & resorts with kids clubs abd I have never seen prices or inconvenient schedules like that. The water park is very nice, but again there were things closed for unknown reasons. The Spa was also closed for renovations until 2026. Our last night we tried an Italian restaurant. Our bill was over $150. No alcohol, no appetizers, only one salad, one pasta, and a kids pasta and the food was nothing special. I know many people that love Atlantis and it is an impressive property, but definitely do not think it is worth the prices they charge.

Resort was clean and the view was great. Two of their biggest pools, Mayan pool and coral pool have been closed since August 30th they said they were going to open Oct 30th. we were there nov 5-9 pools didn’t open even one day. Made the rest of the pools extremely busy and hard to find a seat. Restaurants not open everyday, some were closed the whole week. I also did not like the automatic 15% gratuity tax on top of the10% VAT tax on everything. You go to the thrift shop buy some water and pop go up to the counter 25% addition cost for what? I did like the resort but there was no value at all, should have been better for what we paid.

The beach at Royal Beach was spectacular but facilities at Royal Beach could have been better. No umbrellas or rest rooms on site. It also would have been nice if inflatables/noodles were available.

I found the resort to be well maintained and clean but unfortunately the room was disappointingly dirty, I had peanuts on the floor a hair tie with hair in the closet and it was smelling coffee. I looked and found the carpet wet from coffee and the baseboard between both beds was all stained with coffee. The sheets on the bed were strained as well , smelling coffee at the top corner with a big brown/red stain in the bottom. It was gross amd I really expected better. It took multiple phone calls to finally get someone to remove all this and change sheets. They did not put another mattress cover . Similarly it took 3 days and multiple calls to get the TV updated to reflect our name and profile. It still had the person before us including their profile, which isn't the greatest for their privacy.

This was one of the best places i ever stayed. Housekeeping came daily and did a terrific job. This place has thought of everything a guest could ever need. Only small downside was bathroom missing hooks for towels and shower curtain a little moldy/ tub fixtures needed to be replaced. These are small nitpicky things because overall this place was fantastic!

To be honest disappointed with the room condition and cleanness at Royal, as well as housekeeping. Stayed there in the beginning of July for 4 nights. Family of three (2 adults and 10 year old kid). Room defenetely needs updates. When we checked in at 4 pm the sink was clogged, as well as the bathtub. The fan in the bathroom was covered with dust, looked like no one cleaned it for a long time.... the next day housekeeping appeared after 3 pm, by the time we returned after beach... we asked to change towels and lady just made beds that is it. No floor vacuuming, no cleaning the bathroom, no chaging bed sheets. Believe it or not it was like this for the rest of our stay, the housekeepig always appeared after 3 pm. For 4 nights they didn't bother to vacuum the floor, or change bed sheets, or cleaning the sink or bathtub... let me say we paid $500 per night for the room only. I do not think we will return.... no point to spent such big amount of money on a room that even initially was not in the best condition, not saying that housekeeping simply awful.

On the first day we found blood on the sheets and one the floor the staff didn’t do anything about it until three days later

Amazing staff. Room cleanliness was perfect.

Everything was kept clean. Towels were kept up and clean outside. Beaches were clean and beautiful. Hotel was nice and room was cleaned everyday and great view over the harbor. Was a great time.

Clean room, every staff member was more than accommodating and the activities were endless! Will definitely be back in the near future.

Room was spotless. Resort amenities were very worth it. Waterpark and marine life were breathtaking.

Hotel is nice but adding the 15% gratuity onto everything has staff lacking and mediocre on service. Why work when you’re getting paid regardless? It showed in “everything” food, bars and wait staff. For the amount you pay, more attention oils be paid to bathroom cleanliness and courtesy. Remodel but walls have left over hairs, stains and floors hardly cleaned. Never again.

The aquarium areas are nice, pools are clean, but bathrooms near beach area need repair the doors are off in two of the four stalls , dirty, and not stocked with toilet paper. Landscape near eating area at pool had trash laying around same trash everyday so no routine cleaning. Our room at Royal was amazing, housekeeping , check in desk also amazing. Casino was festive , fun, and easy to get a drink unlike BahaMar which may be bigger but spread out and boring. I hope the continue to remodel and put some focus on bathroom areas outside. The Barbie area in main lobby seems cheap not what you expect in a nice resort as soon as you come in

Gorgeous spacious room. Amazing staff.

Had fun time there. Nice room not sound proof though. Neighbor so noicy at 1:30am that's the worst part of the stay. Other than that the stay was all good.

Property is massive, you really do need a map. No they do not provide one and the app is horrible to use when trying to utilize the map feature. Beach is ok... thats about it just Ok. The pools are small for the amount of people there, found that a bit odd. No swim up bar at the royal, no drinks allowed in the pools either. Speaking of drinks it can either be a 4-5 minute wait or some days 30 minutes, depends on if they overflow with cruises that seem to be allowed to take over the property. Drinks/food very overpriced, I've had better happy meals as a child yet they charge michelin star prices, yes they include vat and then automatic gratuity to everything you buy. Service is hit or miss over all. They dont book excursions for you but they will call on your phone and allow you to book it yourself. Got quoted $130 per person for one half day trip, went to book it and suddenly it's 280 per person. not sure why you would call your guest a liar when you quite literally gave us the quote yourself not a minute prior. So yeah looked up online to book a reservation myself and guess what it was 100 per person for the same trip. not sure who these people are calling or if they have some side hustle. And yes the hustling and the nickle and dimming never stops, so be on guard to protect your bank account. The room's kind of sucked, not going to lie. I've seen this hotel on commercials since the 90s. felt every bit as dated as that. If your 4ft tall you are in luck you can take a shower

The property and staff were amazing, it is a great hotel. Had a small problem with the wifi in our room only (localized issue) but everything else was terrific.

The bathrooms need to be updated, the food was overly priced and not that good. I had to switch rooms because my shower was broken and they switched me to another room where the shower was broken. For how much it is it is not worth it to me.

No hot or even warm water to shower. Apparently a common issue as per guest services which simply responded it is a common issue and we are sorry for the inconvenience. We were in East Tower floor 22. Friends stayed in an adjacent building and reported same problem. If one doesn't mind a cold (yes cold) shower, everything else is nice. We had friends staying in yet another building and said the water was hot. It is a beautiful resort.

Beautiful resort with clean rooms. We stayed at the newly renovated Royal west tower. Free drinking water refill station on our floor. The pool and water park was minutes away. We went to the beach in the morning and have no problem finding a chair. The hotel mended everything so easy with the ability to put all expenses under room charge.

This is our second time at this resort. The first time we were blown away. This time, not so much. The food was amazing, when the places we wanted to go to were actually open. It seems they rotate certain restaurants being closed. Also they add 15% tip to all meals, and 10% tourist tax. One night they had a private event running and had to call to the front desk more than once to find out when the music would stop. We were on the 16th floor, it didnt stop til 1030. And they started drilling at 9am... It seems we were there during construction because every day there was something getting drilled/saws etc.

I would say the property is nice, the pools and casino are too but the whole experience was not worth the price. The food is too expensive be ready to pay at least $50.00 per plate the problem is the quality is not up to par. The breakfast buffet was not very good we got tired of eating there but had no other option. We were not able to get into the beach because the waves were too strong each day so had to travel elsewhere to get in the beach. There’s another hotel part of the property named the cove with more restaurants and pools but we were not allowed to enter because we stayed at royal tower thus the guest from the cove can go in and out of Atlantis. The rooms were nice and clean but found the building a bit old and outdated, definitely needs some updating. Overall we were disappointed in our first time at the Bahamas, there isn’t much to do in downtown it does not feel safe and there aren’t many actives to do while prices are absurd in comparison to other traveling destinations.

Ocean view room. Absolute beauty.

Staff were amazing!

Visited Atlantis on May 16th 2025 for a whole week.We stayed at the Royal Tower East and everything was perfect. Renovated room was beautiful. The property was excellent. We used the Royal Bath pool and was great. We made reservations before we got to the resort for every night for dinner and all restaurants were great. The restaurants were : Silan (2) Chop Stix, Bimini (Marina Village), Fish by Jose Andreas, Posidon buffet. We knew from the reviews that Atlantis is expensive but it is worth it. We would spend the day by the pool. Had lunch by taking our from Shake Shack and eat by the pool. We (3 adults-Me, my wife and our daughter 21) on Saturday night went on to see the Aura night club. It took a while for people to start dancing and it started only after oldies from Abba. Also we had a reservation to see Comedy show ($160) with headliner Tony Davidson ( terrible). So basically we did not have breakfast ( there is a Keurig coffee machine in the room so we brought our own coffee) Lunch by the pool and nice dinner at a great restaurant. For 3 of us for 7 night stay cost of about $2700. That is about $390 per day/night. All charged to the room. Only credit cards accepted. No cash. We were very happy with the whole vacation and Atlantis is a gem. We will visit again. Thank you Atlantis and the people that work there , they were polite and helpful.

Clogged bathroom tub. Front desk staff unwilling to help with adding bonvoy account to the booking. Overall, mediocre service throughout the hotel.

The rooms were comfortable and clean. All of the staff were helpful and friendly. We had so much fun !

The property is beautiful but the service is terrible. Probably because the staff knows that the gratuity is included. We had the experience during dining and bar.

terrible customer service.

Staff is super friendly,very informative about the property as well as other things to do off the property.

Our room given to us had construction in the room above and was REALLY NOISY in the morning, although we specified upon check in we did not want construction near our room. Complained and got moved to a less attractive view from our room till our 3rd day there. Complained by emailing the VP of Atlantis and still the service was not good. Beautiful place, but terrible experience with staff at the counter.

Hotel is nice but adding the 15% gratuity onto everything has staff lacking and mediocre on service. Why work when you’re getting paid regardless? It showed in “everything” food, bars and wait staff. For the amount you pay, more attention oils be paid to bathroom cleanliness and courtesy. Remodel but walls have left over hairs, stains and floors hardly cleaned. Never again.

Wonderful stay in the Royal Tower at Atlantis. Check-in was a breeze and our room was ready early (arrived around 1, check-in is at 4). Staff was helpful, room was clean and exactly what we hoped for. We did the 8-hour pig excursion with Pieces of 8 which was definitely the highlight. Grounds were immaculate. Restaurant/bar service quick and efficient. Can’t wait to return!

Loved the whole of Atlantis, the Caribbean water didn't disappoint. The ocean view room was marvelous. All the staff were extremely friendly. We however walked miles! Until we started using the shuttle buses, life savor.

Atlantis truly has everything. It’s great for families. All the hotels are connected. The only downside is the price for food. Tax is 10% and everything food related automatically gets charged 15% gratuity, even self service food stands and drinks. Now what we loved, There are 4 connected hotels. The Cove. The Royal, The Coral, and The Reef. The Cove is the most luxurious hotel with an adult only pool area and exclusive where they have areas and activities other guests from other hotels can’t go. But other guests can use the cove beach which had great snorkeling and white sand and shaded lounge chairs. The Royal is the place to stay if you like activities. It’s closest to the aquarium The Dig, Aquaadventure, which is their water slide area, and the animal pools. It houses the casino and is centrally located in the resort. Just fyi you will have wristbands included in your stay which allow you access to the slides and other hotels. The Coral is close to the Royal and houses Predator Lagoon and don’t miss the Coral pool with a volleyball net and swim up bar. Didn’t go to The Reef because it was very far away from the Royal, but heard it had a great beach and snorkeling. They have complimentary water bottles with your stay. They are nice metal ones that keep your water cool. There are water refilling stations all around the resort. Watch the YouTube review videos to get a feel for where everything is before you go. You’ll have the trip of a lifetime!

September 2025: While the Atlantis complex is amazing, from the reception areas to the bars, the multiple pool areas to the shopping and casino, the standard rooms, though clean and spacious are just a 4 star, not in keeping with the rest of the hotel. It's also pricy ! Breakfast $40, Lunch $80, and dinner $150 per person without drinks, but if you're going to Atlantis then that shouldn't worry you ! There are very few off-sight dinning / shopping options, so you're kind of tied to Atlantis for everything. Taxi's are not cheap (Airport to Atlantis is $50, but be sure to confirm the price before you get in the taxi) Paradise Island is part of the Nassau Island, and there is nothing really to see outside of the Distillery. There are plenty of excursions and trips, that can be booked on sight, including swimming with Dolphins etc and boat trips. These, again are expensive, and you'll be roped into buying expensive photo packages after your trip. Also, check if there are any events or conventions on. We found large areas were only accessible to convention attendees, including most of the bars and restaurants. All in all this place is truly beautiful. Try for a pool / beach view room. You won't be disappointed. We've ticked it off the list, but are unlikely to return.

The property is stunning, and the staff are friendly and welcoming. It’s conveniently close to the water park and other activities. The only issue was a stain on the bed sheet, but everything else was great.

One word: Amazing!!! Atlantis is by far the best resort on the island.

We loved the easy walking distances and access to the pools.

This is one of the best hotels we have ever stayed at! The Royal has a great location, being close to the waterpark, the lagoon, the aquariums, and the casino. Everywhere you go there’s palm trees and marine habitats. The only bad part about paradise is it’s expensive, but worth it. We recommend this hotel to everyone and we will definitely come back!

Amazing stay!! Everyone was friendly and went above and beyond for us. We got an upgraded room in the royal tower west wing. Rooms are spacious beautiful views. Food was great we are Muslim and they provided halal options for us!!

The area around this hotel is absolutely breathtaking — the scenery alone is worth the trip. Unfortunately, the hotel itself doesn’t live up to its surroundings. The building is in desperate need of repairs and remodeling, with worn-out interiors that feel neglected. On top of that, the staff didn’t seem particularly friendly or motivated, almost as if they didn’t want to be there. With such an incredible location, it’s a shame the hotel experience falls short.

Overall hotel is very nice. Closer to the marina and to other restaurants.

Hotel and staff were excellent. Many pools and beaches. Very walkable property with so much to experience. Too many extras to list. The only complaint is the cost of dining, it was expensive. A number of the restaurants were closed, presumably due to the season.

Visitors should be made aware to make restaurant reservations prior to their arrival. Buffet in the hotel is over priced for the food served. Otherwise beautiful beaches pools and property

Our vacation at the Royal Atlantis was absolutely fantastic. We had an amazing time and wish we stayed longer. The only suggestion would be to lower restaurant prices.

Lower prices on food and drinks

Food is extremely expensive onsite with regular taste.

Came for my wifes 50th b'day. They upgraded up to the 17th floor. Amazing view. Had a great time. So much to do and see. Was there for 4 nights and wished we stayed for another night. The resturants were good, but pricy. Nobu was a disappointment... spent $200 and left hungry (over-rated in my opinion). The lazy river was amazing and actually had rapids. The staff was accomodating and super friendly. Very romantic and beautiful beach.

The Royal Atlantis in the Bahamas is visually stunning, with impressive hotel and resort facilities that make for a great family vacation setting. But beyond the aesthetics, the experience quickly unravels—especially when it comes to food and pricing. The dining was by far the most disappointing aspect. They charge Michelin-star prices for what is essentially mediocre, fast food-quality meals. At the steakhouse, I paid $250 for two people—a price point on par with Bern’s in Tampa or Peter Luger’s in NYC—only to receive food that tasted no better than something from Outback Steakhouse. It wasn’t terrible, but it absolutely didn’t justify the outrageous cost. Even worse, gratuity is automatically included on every bill, but no one tells you this upfront. I only realized after scanning the fine print on the receipt. It feels intentionally misleading, especially in a resort environment that already bleeds your wallet dry at every turn. Case in point: $88 for Shake Shack for two people with dessert. That’s not a typo—nearly $90 for fast food. This isn’t luxury—it’s price gouging, plain and simple. Summary: • Hotel & resort: Beautiful, great for families. • Dining: Absurdly overpriced, food quality doesn’t match the cost. • Service transparency: Tips auto-included but never mentioned. • Value: Nonexistent. You’re paying for a name, not an experience. Unless you enjoy spending luxury prices for cafeteria food and deceptive billing, I’d strongly recommend looking elsewhere.

Beautiful resort but dinning options is extremely expensive.

The only real positives are that the water park was great (except when overcrowded due to visitors from cruise ships) and the room was nice. The staff at the water park was very nice and generally knowledgeable. Everything else was extremely overpriced (food in particular) and the staff was generally unfamiliar with the property (unable to give directions to a restaurant or other resort areas). Do not rely on the Atlantis App or Web site for hours or days open for food as often incorrect and you get differing info on App from Web. Review food options ahead if you have anyone with dietary restrictions or fussy eaters. We had both, I have Celiac disease (allergic to wheat, etc.) and our grandson is autistic and is very limited to what he will eat. We brought peanut butter & jelly and resorted to eating that for dinner on a couple of occasions. Game room for kids very limited games and not much variety. Overall very disappointed.

The property is really nice but the restaurant are redicules expensive be prepared to pay on breakfast for 4 persons $280 US dollars so sad and the food its not worth it