Aloft by Marriott Singapore Novena

Unless you’re staying in the “west wing” you have no access to the pool for $300 AUD a night you would think both towers would have a pool or a direct access not having to walk through a carpark and take 3 elevators to get there

Clean. Good location. Mall right there. Only issue was there are 2 separate towers and you don’t get to chose which one you stay in. We stayed in the one without the pool.

Wasn’t thrilled with two properties instead of just one. Slightly more challenging coordinating with a larger group.

À mon arrivée, il faut traverser un centre commercial pour accéder l’autre bâtiment. Il s’avère que la piscine ne se trouve pas dans notre bâtiment, mais dans l’autre, donc à chaque fois que l'on veut y aller, il faut traverser ce centre commercial. Ce qui est vraiment inacceptable, c’est ce qui s’est passé ensuite. En arrivant dans notre chambre, j’ai constaté qu’il y avait une porte qui n’était même pas verrouillée. Cette porte n’avait pas de serrure, et en l’ouvrant, on découvre un mur, mais en réalité, ce n’est pas un mur. Il s’agit d’une porte communicante qui mène à une autre chambre. Personne de l’hôtel ne nous a informés de cette particularité. En fait, si les chambres voisines sont occupées, et que les deux occupants ouvrent cette porte, ils peuvent se croiser sans en être avertis. Un jour, alors que nous étions dans notre chambre, les occupants de la chambre voisine ont ouvert leur porte et ont aussi tenté d’entrer dans notre chambre en poussant la nôtre. Cela nous a évidemment alarmés, et nous sommes allés immédiatement à la réception pour le signaler. Le manager tente de nous expliquer que la porte ne devrait pas être ouverte de notre côté cependant lors de notre arrivé nous l’avons ouverte pensant qu’il s’agissait d’un placard puis refermer mais pas correctement. Il est inadmissible que nous puissions ouvrir cette porte ainsi que les occupants à côté. Elles devraient être fermés des deux côtés avec serrure. Je n’ai jamais vu ça malgré une trentaine de pays visité

There are two wings and I would have preferred to be in the same wing where gym and pool is located. Otherwise I have to walk across a car park or mall in my swim wear ! That’s the only not so good thing about this hotel :)

Service was excellent, helpful, and friendly. The rooms were clean and modern. The breakfast was top notch and had daily variations. Pool was great. The location was the only issue as it was a bit of a distance to most of the attractions but taxis are relatively inexpensive.

There were 2 towers and the person who assisted with checkin did not alert that the tower assigned to us had a tedious access through parking garage before 8am. Took a while for us to figure out before the concierge offered help.

Stayed here for my honeymoon & it was wonderful! We really enjoyed the pool & workout center. The shower was amazing. It was really clean & staff very friendly

Wonderful service and very nice facilities. Modern and spacious gym, nice pool and spacious room. Only thing is that is pretty far from turist things, hard to walk from there to placed. However very easy and convenient with buss (there is a stop right outside). We are very happy with our stay and would recommend.

this hotel have 2 separate building West and East wing. I checked in to the west wing and actually my room was on East wing building. expedia does not mention about it when i booked the hotel.

Room is clean. Amenities around is very good. Friendly staffs.

I had a delightful stay! I was in Singapore to celebrate my birthday. Being my first time in the country and at this property, I didn’t real know what to expect. When I got to the hotel I was totally blown away by the very warm reception from Sue and Mark. They took their time to explain everything to me in terms of getting around, places to eat, get a mani/pedi, etc. Sue made sure to let the manager know that I was there to celebrate my birthday. The manager did not disappoint as a delicious treat was delivered to my room on my special day. The staff on duty at the reception on my birthday were very eager to assist me in every possible way. The hotel was very clean, very close to eateries and the bed and pillows were super comfortable. If I ever find myself in Singapore again, I will definitely be coming back to Aloft! Keep up the nice work guys!

Very new and clean. Shuttle service to MRT station is convenient.

非常に綺麗で快適に過ごせるホテルです

Love the hotel but the room was small Very clean .. staff very clean

The property is clean and convenient.

A lot of dust under bed make us sneering. Room is so small, beds are small call twin.Huge comforters are used on small bed.

During my fiancé's first trip out of Thailand, we stayed at A Loft in Singapore, an experience that, unfortunately, left much to be desired. Our room was notably smaller than anticipated, a disappointment that was only the beginning of our issues. Shortly after settling in, we encountered an electrical problem when a breaker tripped, cutting power to our air conditioning. While the presence of an ice machine was a small relief, the overall experience continued to decline. Breakfast at the hotel was mediocre at best. Having stayed in numerous hotels across Asia over the past month, I found A Loft's breakfast area to be particularly cramped and overcrowded. Seated outside by the restaurant host, our meal was further disrupted by lawn service using leaf blowers uncomfortably close to the dining area, rendering conversation nearly impossible. Moreover, I experienced bed bug bites during our stay, necessitating medical attention upon my return to Thailand. The bites, located on my right arm, right leg, and left elbow, prompted a report to the front desk to ensure the room would not be allocated to other guests before thorough treatment. The hotel manager, upon checkout, informed me that the rooms had been recently treated for pests and took photographs of my bites for hotel records. In compensation, we were offered a choice between a taxi service or a complimentary drink, neither of which addressed my immediate need for medical treatment.

Stayed here for my honeymoon & it was wonderful! We really enjoyed the pool & workout center. The shower was amazing. It was really clean & staff very friendly

Room was very clean, quiet, and comfortable. The staff was extremely pleasant, friendly, and helpful.

The room is ridiculously small. No in-room food service.

AC wasn't working well

Above small shopping centre and reasonable food options. 20 min walk from nearest MRT. Unfortunately room 1561 had an AC which sounded like a tornado, meaning I had to turn it off to sleep. Otherwise modern property and was very nice overall. Breakfast buffet was very good.

Very good hotel. Very good service. Only issue shower doors bump the toilet going in, don't open all the way inside and hard to get in or out of shower. Otherwise happy with everything else

Great hotel. Rooms at a great price. Comfy beds. The room has a mini fridge that you can use to stock up on drinks. 10-minute walk to Toa Payoh MRT station, and you will be downtown in 15 minutes. I recommend taking a grab to go running at MacRitchie reservoir Park.

I stayed at this hotel because it was convenient for a business meeting. Not my usual hotel in Singapore. The room was clean and comfortable although I felt it was a little cramped especially when it came to doing work in the room. Given the relatively high price of the room, I did not feel it was value for money.

Close to hospital and a really busy hotel. A bit of walk from MRT but with half hourly shuttle bus. Room is small as you would expect for Singapore city.

Small rooms but overall good

Room is super tiny. There is not enough space to fully open my suitcase. Thinking it can be standard for Singapore room.

Room was very clean, quiet, and comfortable. The staff was extremely pleasant, friendly, and helpful.

Customer service was excellent, namely Zack in the restaurant and Jay at the front. Friendly and helpful staff that made our 11 day stay there wonderful. Great to have shuttle service to the MRT station and hospital where we went everyday to visit a family member there. Breakfast was excellent and close to some good restaurants which was walkable to.

I had a delightful stay! I was in Singapore to celebrate my birthday. Being my first time in the country and at this property, I didn’t real know what to expect. When I got to the hotel I was totally blown away by the very warm reception from Sue and Mark. They took their time to explain everything to me in terms of getting around, places to eat, get a mani/pedi, etc. Sue made sure to let the manager know that I was there to celebrate my birthday. The manager did not disappoint as a delicious treat was delivered to my room on my special day. The staff on duty at the reception on my birthday were very eager to assist me in every possible way. The hotel was very clean, very close to eateries and the bed and pillows were super comfortable. If I ever find myself in Singapore again, I will definitely be coming back to Aloft! Keep up the nice work guys!

Great staff. Good choice.

During checking at 7pm, the room is till not ready. There are few nights that cleaner only came after 7pm to make up room. There are only 3 lifts to serve more than 300 rooms. You may caught up of more than 10 min for lift during peak hours.

I received a mail directly from the hotel that I can be upgraded to Urban Room from Breezy Room. However, when I checked into the hotel, the front was not aware of the arrangement and the Urban Rooms were fully occupied that night. I had to stay in Breezy Room for the first night and moved for the following nights. When we informed the front desk on the next morning that we had packed our luggage and ready to move, the front desk staff in our wing had no record and had to check again. Total lack of communication!

I enjoyed my stay. Hotel location was good for a first-time visitor to Singapore as the train station, buses, shopping and restaurants were nearby. The best part was the staff. Always willing to go an extra mile to help.

Staff was very accommodating about our check out time. They allowed us to stay until 4 pm without additional cost. Staff were very friendly. A good breakfast buffet is available within the building

Service was excellent, helpful, and friendly. The rooms were clean and modern. The breakfast was top notch and had daily variations. Pool was great. The location was the only issue as it was a bit of a distance to most of the attractions but taxis are relatively inexpensive.

Room was very clean, quiet, and comfortable. The staff was extremely pleasant, friendly, and helpful.

muy mala preparación de la gente en la recepción la chica que nos toco hacer el registro no lo hizo de la forma adecuada y me confundió y eso me desagrado por que viene uno cansado de un vuelo y tener que arreglar y aclarar todo entre el cobro y el deposito lo que me gusto mucho es el desayuno

The stay was good. The shutter service was pretty disappointing. The timing posted for the shutter to arrive at the Novena pickup point is not accurate at all. I waited for at least 30mins or more before the shutter arrived.

Above small shopping centre and reasonable food options. 20 min walk from nearest MRT. Unfortunately room 1561 had an AC which sounded like a tornado, meaning I had to turn it off to sleep. Otherwise modern property and was very nice overall. Breakfast buffet was very good.

Great hotel. Rooms at a great price. Comfy beds. The room has a mini fridge that you can use to stock up on drinks. 10-minute walk to Toa Payoh MRT station, and you will be downtown in 15 minutes. I recommend taking a grab to go running at MacRitchie reservoir Park.

I enjoyed my stay. Hotel location was good for a first-time visitor to Singapore as the train station, buses, shopping and restaurants were nearby. The best part was the staff. Always willing to go an extra mile to help.

Enjoyed the sta. There is a mall next to the hotel.

飯店乾淨舒適，惟離MRT需步行10分鐘，較不方便。

Close to hospital and a really busy hotel. A bit of walk from MRT but with half hourly shuttle bus. Room is small as you would expect for Singapore city.

Service was excellent, helpful, and friendly. The rooms were clean and modern. The breakfast was top notch and had daily variations. Pool was great. The location was the only issue as it was a bit of a distance to most of the attractions but taxis are relatively inexpensive.

Wonderful service and very nice facilities. Modern and spacious gym, nice pool and spacious room. Only thing is that is pretty far from turist things, hard to walk from there to placed. However very easy and convenient with buss (there is a stop right outside). We are very happy with our stay and would recommend.

Hotel room as clean and modern. I didn’t get to take a walk around the property so I can’t comment on anything. I never ate any restaurants as it was only a quick visit to Singapore. Not too far from Marina Bay Area, probably about 15 minutes when there’s not much traffic. Handy supermarket which is attached to the hotel. Reception/check-in staff all very accommodating..

Customer service was excellent, namely Zack in the restaurant and Jay at the front. Friendly and helpful staff that made our 11 day stay there wonderful. Great to have shuttle service to the MRT station and hospital where we went everyday to visit a family member there. Breakfast was excellent and close to some good restaurants which was walkable to.

From the moment we got out of the taxi I felt like we were treated like luxury. Every single attendant wanted to assist us and they were all so kind. My favorites were Maria and Zach who were handling the breakfast area. This is best breakfast I’ve ever had at a hotel, top notch! Service was amazing and if I stay in Singapore in the future I’ll be back. 10/10!!!

Good stay. Breakfast buffet was decent.

Above small shopping centre and reasonable food options. 20 min walk from nearest MRT. Unfortunately room 1561 had an AC which sounded like a tornado, meaning I had to turn it off to sleep. Otherwise modern property and was very nice overall. Breakfast buffet was very good.

I’ve been a Marriott gold member for several years but stays like these make me really question whether it’s even worth it. I made the reservation through Expedia so they immediately removed any of the gold member perks. Furthermore they charged me a higher fee for my 17 year old daughter and said my daughter was considered an adult even though I had already agreed to an additional price for a 17 year old child through Expedia. Customer service was of no help over this. Aside from my disagreement with Marriott on this, the following issues at the hotel should be addressed: -The daily hotel rate is overpriced considering Singapore has so many better hotel options for the same price in locations that are better suited for experiencing Singapore. -Shower water temperature was incredibly inconsistent, getting extremely hot then cold on its own. -shuttle to metro is very limited. For a hotel being as far away from its nearest metro station they should really consider a better option. -Breakfast was incredibly overpriced and Aloft staff member checking us in degraded the many great cultural food options nearby in an attempt to get us to pay for the Aloft breakfast. -Room was smaller than other Singapore hotels. Only area I can say was truly positive were the guys working downstairs at the front door and guys that take care of your bags. They were very friendly and helpful. However I would not recommend this hotel to anyone visiting the beautiful country of Singapore.

It was such a touching place. Breakfast, cleanliness, and kindness were so good. If you come next time, you will come again.

Staff was very accommodating about our check out time. They allowed us to stay until 4 pm without additional cost. Staff were very friendly. A good breakfast buffet is available within the building

Service was excellent, helpful, and friendly. The rooms were clean and modern. The breakfast was top notch and had daily variations. Pool was great. The location was the only issue as it was a bit of a distance to most of the attractions but taxis are relatively inexpensive.

Had a comfortable stay. Breakfast spread had vegetarian Indian menu which made it all the more a great place.

muy mala preparación de la gente en la recepción la chica que nos toco hacer el registro no lo hizo de la forma adecuada y me confundió y eso me desagrado por que viene uno cansado de un vuelo y tener que arreglar y aclarar todo entre el cobro y el deposito lo que me gusto mucho es el desayuno