Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately SGD 45.14 for adults and SGD 22.57 for children.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional details on specific accessibility features can be confirmed directly with the property.

Where is the hotel located in relation to key attractions?

The hotel is located in the heart of Singapore, just steps from Orchard Central and a 3-minute drive from the National Museum of Singapore. It is approximately 1.9 miles from the Peranakan Museum.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is accessible from 6:00 AM to 10:30 PM.

What are the policies for children staying at the hotel?

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

JEN Singapore Orchardgateway Hotel

Average nightly price at JEN Singapore Orchardgateway by Shangri-La by month, last 12 months (USD)
Month	Average price
January	US$223
February	US$256
March	US$215
April	US$223
May	US$207
June	US$204
July	US$235
August	US$235
September	US$222
October	US$289
November	US$356
December	US$242

What guests think

JEN Singapore Orchardgateway by Shangri-La draws strong praise for its unbeatable Orchard Road location with direct MRT access and a standout rooftop pool with skyline views, alongside generally clean, comfortable rooms and friendly service that often exceeds expectations.

Breakfast is widely enjoyed for quality and range, though peak-time queues are common. Rooms tend to run small with limited storage, and frosted-glass bathrooms reduce privacy; some guests also note musty air-conditioning or daytime noise from nearby works. Housekeeping is generally solid but occasional misses occur, and accessing rooms requires changing elevators, which some find inconvenient. Overall, expect a well-run urban base suited to sightseeing and shopping.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Rooftop infinity pool with city views is a consistent highlight; some note it can get crowded, loungers are limited, and pool bar prices are high. Club lounge and useful extras like lifeguards and post-checkout shower facilities are appreciated; the gym is small and occasional maintenance occurs.

Related guest reviews

10

Jeremy

22 Sept 2025

·

Stayed 2 nights

Un établissement très bien situé, desservi par le métro qui se situe juste en dessous un très gros avantage. La piscine est superbe juste dommage que les places avec transat sont très vite limitées. Il y’a pas mal de choix concernant le petit déjeuner.

8

Paul

5 Nov 2025

·

Stayed 2 nights

The room was spotless, modern and well-appointed. The hotel is in a great location for shopping on Orchard Road, and the MRT (Subway) entrance is conveniently located right next to the hotel entrance. Very convenient and easy way to travel anywhere in Singapore. The rooftop bar and pool is great t relacx after a days sight seeing.

8

DAVID

5 Dec 2025

·

Stayed 4 nights

19th floor lounge nice

8

Ryszard

27 May 2024

·

Stayed 3 nights

Pool are in repairs,Not too many lounge chairs to relax. Breakfast, lunch, dinner buffet over price. Towels in rooms show heavy usage .

10

TAS

6 May 2024

·

Stayed 4 nights

They have complimentary use of the shower room after checking out which was ideal considering the hyper humid weather in Singapore.

8

paul

18 Apr 2025

·

Stayed 3 nights

Housekeeping was efficient. Nice rooms but drain in the shower was quite noisy. Great rooftop pool if you want the infinity pool experience. Drinks were a bit overpriced at the Tiki bar and no happy hour on the weekend! :-(

8

Tore

3 Dec 2024

·

Stayed 4 nights

Veldig bra hotell,men det var vedlikehold på det største bassenget

10

Raymond

22 Nov 2025

·

Stayed 1 night

vERY CLEAN ROOM WITH SPECTACULAR ROOFTOP SWIMMING POOL WITH VIEWS AND LEISURE AREA

8

BRADLEY

8 Oct 2025

·

Stayed 5 nights

Good but small. Not enough pool lounges. If not up to pool early, no lounge/shade so too hot to stay up there. Tiny gym. Great breakfast. Club room average. Not bad overall but not awesome either.

10

Natalie

25 Oct 2025

·

Stayed 6 nights

The hotel was spotless and the staff super-helpful. I recommend the rooftop pool & bar. The food (particularly the chicken satay) is great. The Club upgrade was worth it as well. My room was on the 18th floor and it was very peaceful in the Club Lounge at breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Most guests describe rooms and public areas as very clean. A smaller number report housekeeping misses or odors (e.g., hair left in bathrooms, stains not promptly cleaned, musty AC, and some worn linens).

Related guest reviews

10

Barry

18 Jan 2026

·

Stayed 2 nights

Extremely clean room and facilities, plenty of amenities and a very professional and personable staff

6

Sritala

28 Sept 2023

·

Stayed 2 nights

Dirty

8

Catherine

30 Oct 2024

·

Stayed 5 nights

Lovely hotel and gorgeous pool. Wonderful location. The only reason I gave it a 4 was that it took 3 days, and a request from us, for them to mop up a stain on the floor. The stain was there when we arrived.

4

Ho Yan

18 Jan 2025

·

Stayed 3 nights

The washroom has no area to change clothes, only a sliding door to cover. We found hair in the shower tub. The scene has been blocked by another building.

10

Eric

1 Nov 2023

·

Stayed 3 nights

Hotel location is very convenient to tourists with the Somerset MRT station right below it. Room is good size, modern, clean, and comfortable. Staff at the lobby were very helpful and courteous. Rooftop infinity pool is just very very comfortable.

10

Raphael

30 Jul 2025

·

Stayed 2 nights

Auf einer längeren Asienreise haben wir zuerst 3 Nächte und später 1 Nacht in Singapur im JEN Hotel verbracht. Besonders geschätzt haben wir die zentrale Lage mit einer „eigenen“ U-Bahn Station. Das Zimmer war ordentlich gross. Es könnte noch etwas sauberer sein. Sehr genossen haben wir den Pool im 19. Stock mit einer herrlichen Aussicht über die Stadt.

8

Charmaine

24 Jun 2025

·

Stayed 2 nights

Hotel is in an excellent location on Orchard Road for keen shoppers. Next to Orchardgateway Shopping Centre which has many food outlets as well. Entrance to Somerset subway station directly below the hotel. Great rooftop pool and gym with good size changing rooms. King city view room is as described. The room was clean and has filter water tap, shampoo, conditioner, hand and body wash, hairdryer, ice bucket, kettle, tea and coffee. Universal power outlet and USB charging ports on the desk. A safe inside the wardrobe. King bed very comfortable. The room itself is on the warmer side as airconditioning is controlled centrally (so to be energy efficient). Only minor negative is demolition happening in the construction site across the road so we can hear the noises in the morning.

6

mika

14 Aug 2025

·

Stayed 4 nights

立地とプールに惹かれて予約。写真通りプールからの眺めは良く、子供も喜んで滞在中3回ほど入った。プールサイドでプール用タオルをかりれる。立地も駅すぐだったので、観光や買い物に疲れたら一度休憩に帰ってきたりできて良かった。有名バクテーも近いし、313のフードコートも良かった。朝食は追加料金を考えてもまぁまぁ納得できる内容で、4泊したが飽きる事なく食べれた。いくつかは日替わりで変更になるし、麺類も毎日変わった。子供がいると早起きして外に朝食を食べに行くのは中々難しいので子連れは朝食付きが良いと思う。肝心の部屋はスーペリアを予約したが、27㎡あるとは思えない狭さ。小学生の子供と3人利用だったのでソファーベットをセットしてもらったが、部屋が狭くなるので結局一日だけ利用して後はソファーとして利用した。スーツケースはなんとか2つ広げられた。バスルーム周りだが、洗面台は部屋からしきりもなく、壁はもはやシャワールームの扉。脱ぎ着は丸見え。トイレもコツのいるウォシュレットがついているものの全面半透明の壁と扉。よほど深い中じゃないと、この水周りは嫌だと思う。ただ、清潔感はある。部屋もバスルーム周りも毎日掃除に入ってもらった。洗面台に飲料専用の蛇口があるので毎日その水でポカリを作り、飲料代を節約した。夏休み中の宿泊だったが、それを考慮しても一泊朝食付きで4万は高い。今回プールに惹かれて選択したが、この価格ならば次のリピートはない。

10

Luis Manuel

7 Dec 2025

·

Stayed 2 nights

Clean, location

8

Linda

28 Jan 2026

·

Stayed 2 nights

Room was clean, friendly staff

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable but on the small side with limited storage; views are often good and beds generally comfortable though firmness varies. Several mention frosted-glass bathrooms reducing privacy, occasional musty air-conditioning, and daytime noise from nearby works.

Related guest reviews

6

Cissy

31 Dec 2024

·

Stayed 2 nights

This hotel is conveniently located with lots of shopping and restaurants around. However it is quite busy and not the most relaxing accommodation. The main problem is the room is rather small with little room for luggage and packing. The other issue was the smell in the room, esp. when AC is running slower and the fan is pushing out very stuffy musky air. The duct probably need a proper cleaning.

10

Chi

24 Dec 2025

·

Stayed 3 nights

Excellent Club access on the 19th floor. Complement to the chef and staff! Rooms are clean with nice views. Only one slight complaint is the bed is way too hard. In retrospect, I should’ve inquire if they can provide a mattress topper.

8

Michael

28 Apr 2025

·

Stayed 3 nights

Das Jen ist ein schönes Hotel direkt auf der Haupteinkaufsstraße Singapurs gelegen. Das Hotel befindet sich in einer Mall mit vielen Shopping & Essensmöglichkeiten. Weiteres Plus ist die MRT die direkt in der Mall zugänglich ist, wodurch man sich super in Singapur bewegen kann. Die Angestellten im Hotel waren freundlich, die Sauberkeit der Zimmer gut. Langsam aber sicher sind die Zimmer aber etwas in die Jahre gekommen und brauchen mal wieder ein kleines refreshing. Riesiges Plus ist und bleibt der tolle Infinity Rooftop Pool, der ist wunderschön und lädt mit tollem Blick bis zum Marina Bay Sands zum verweilen ein. Insgesamt hatten wir eine tolle Zeit und können das Hotel empfehlen.

6

Yee Yin

30 Aug 2025

·

Stayed 1 night

Room is clean and bright. Not much of a view for my room. Separate toilet and shower cubicle. Have to wear your clothes outside so not much privacy if not alone

10

Charlotte

4 Aug 2025

·

Stayed 3 nights

Great location right in the heart of a shopping district. Room was practical for a city hotel with a comfortable bed, not much privacy in the frosted glass bathroom. Rooftop pool was a huge benefit and turned out to a good vantage point to watch the fireworks. They were also really flexible at check out, allowing us to use the pool and shower facilities before our evening flight.

8

Charmaine

24 Jun 2025

·

Stayed 2 nights

Hotel is in an excellent location on Orchard Road for keen shoppers. Next to Orchardgateway Shopping Centre which has many food outlets as well. Entrance to Somerset subway station directly below the hotel. Great rooftop pool and gym with good size changing rooms. King city view room is as described. The room was clean and has filter water tap, shampoo, conditioner, hand and body wash, hairdryer, ice bucket, kettle, tea and coffee. Universal power outlet and USB charging ports on the desk. A safe inside the wardrobe. King bed very comfortable. The room itself is on the warmer side as airconditioning is controlled centrally (so to be energy efficient). Only minor negative is demolition happening in the construction site across the road so we can hear the noises in the morning.

10

Aaron

26 Oct 2025

·

Stayed 1 night

Fantastic location especially if catching the MRT/ public transport. Great rooms and love the vibe of the hotel. Clean, the AC did smell abit musty if set to a mid temperature, only at 16 did it not smell. Otherwise great place!

6

Maria Del Mar

27 Sept 2024

·

Stayed 3 nights

Rooms are somewhat outdated which makes the hotel overprice.

8

Sandra

5 Nov 2025

·

Stayed 1 night

Room tiny compared to the picture advertised and price charged at the hotel reception also higher than advertised on hotels.com

10

Lana

11 Nov 2024

·

Stayed 3 nights

Amazing pool, room size can be limiting for a family of 4-5, location is super and staff really friendly.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, professional and accommodating, with early check-ins and thoughtful gestures noted. Recurring drawbacks include slow or inconsistent check-in/out, limited luggage assistance, and occasional unhelpful interactions.

Related guest reviews

10

Majella

20 Feb 2026

·

Stayed 4 nights

Service was top notch!

10

Ka Hoo

16 Nov 2025

·

Stayed 4 nights

Location is great and the staff is super friendly

8

Zhi Xuan

6 Apr 2025

·

Stayed 2 nights

I had a staycation at this hotel, which is conveniently located next to Orchard Gateway, and near 313@Somerset and Orchard Central. The nearest MRT station is Somerset. The check-in process was smooth. The receptionist on the first floor was friendly and directed me to the 10th floor. The staff who checked me in was both professional and welcoming. However, the service during checkout was inconsistent. I was disturbed at 9 AM by room service knocking on the door, asking if I needed room service, despite having the "Do Not Disturb" sign on. It made me question if the sign was effective. The day before checkout, I inquired about a late checkout, and the receptionist confirmed I could check out at 1:30 PM. However, around 1 PM, I received a call asking if I was checking out or staying another night since the system didn’t show the late checkout. It seemed there was a communication breakdown. The room was clean, though there was an odd smell near the entrance, likely from one of the furniture pieces. The bathroom and toilet were clean, with well-stocked hygiene kits. Coffee and tea packs were available as well. There was an ice maker and vending machine near the lift lobby. I also enjoyed the pool, where lifeguards were present for safety. When the weather turned bad, they made sure we were safe. I had drinks and snacks while enjoying a great view beside the pool.

10

Joyce

12 Feb 2026

·

Stayed 6 nights

The staff is very courteous and helpful with our inquiries. The property is conveniently located to transportation and restaurants. We really enjoyed our 123 bus ride to Sentosa right steps away from the property.

10

Jayson

1 Nov 2025

·

Stayed 7 nights

The staff were great, especially Shirley in the restaurant, she was extremely helpful and friendly.

10

AURELIAN

15 Feb 2025

·

Stayed 7 nights

The most attentive service ever, staff going out of their way to accommodate every request and even guessed at our needs before we mentioned them.

8

Sharon

11 Oct 2023

·

Stayed 4 nights

I stayed at others Jen Hotel before. I don't know why this hotel there was no one assist you when you arrived at the front entrance from the taxi? I have 1 big luggage, small, and my hand carry. the hotel luggage cart was too small for all my luggage. I am sure they can see me from inside that I was having difficulty to load my luggage. I end up had a cut on my leg and hurt my right arm. This is not what you will expect from a hotel like Jen? The 2nd issue was when I finally went to the receptionist for check in. I told the lady that I would like to have a room the near the lift, due to my leg problem and big luggage. She said no problem. The room that she put me in was all the way to the end of the floor. I have to went downstairs and ask to change to a different room. something like this should not happened or she should ask me first. Very disappointed.

2

Ai Ling

15 Jan 2025

·

Stayed 5 nights

Check-in and room condition were satisfactory, and housekeeping was excellent. However, I was very disappointed with the service provided by the front desk staff, Ira, during check-out. I had requested my invoice to be sent via the hotel robot between 8am and 830am, as confirmed both during check-in and in a call the night before. Unfortunately, it was not delivered, and I had to go to the front desk to retrieve it. The line moved slowly, and when it was my turn, Ira realized the invoice had not been properly sent. What was most disappointing was her lack of an apology for the inconvenience caused or acknowledgment of the delay. Instead, she explained her side of the issue without addressing my concerns. When I pointed out the absence of an apology, she smirked, which I found unprofessional and dismissive. As a loyal guest who stays at Hotel Jen over 60 nights a year, this experience was below the usual standard. I hope the hotel will work on improving follow-through with guest requests and ensuring front desk staff respond with professionalism and empathy.

6

Maria Cristina

25 Jan 2025

·

Stayed 2 nights

Staff is not as friendly as most hotels in Singapore

10

RANDOLPH

1 Feb 2025

·

Stayed 2 nights

Very nice and accommodating. Let us have an early check in. Offered a shower to freshen up. Great service.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Exceptionally central on Orchard Road with direct access to Somerset MRT and attached malls, making transport, shopping and dining very easy. Many appreciate being able to move around indoors during rain.

Related guest reviews

10

Paul

10 Feb 2026

·

Stayed 4 nights

Great hotel with Somerset MRT directly underneath, we took a Grab on arrival £13 to hotel but going back to the airport we were well versed with using the MRT after 4x days of visiting, so we took the MRT back £2! Hotel has a great rooftop pool open till 10pm & the rooms were immaculate with daily cleaning. The hotel were aware of our birthday’s & we had a large bed decoration & treats provided for us on arrival, our hotel mirror had hand decorations/artworks from the hospitality team…. Just a fabulous experience. We ate breakfast in the shopping centre below the hotel everyday (Tim Hortin’s & bakery’s & others, there is so much choice of eating & clothes shopping if you forget anything & a 7/11 for water, juice etc). Thanks so much to the team at the Jen x x if you are looking at this hotel for a stay in Singapore please do not hesitate, it’s a fabulous spot.

10

Toni

11 Nov 2025

·

Stayed 5 nights

Mall, restaurants and subway (MRT) just next door. Very good location. Liked a lot swimming pool, on roof 18th floor. Friendly and helpful staff. Would go again

10

Luca

15 Jul 2025

·

Stayed 5 nights

Very central. Direct lift access to the MRT and Orchardgateway. Rooms were very clean and made nicely every day. Breakfast buffet is quite good but we only made use of it once.

10

Rohana

22 Dec 2025

·

Stayed 2 nights

Cosy hotel that is located so conveniently in Orchard Road (close to Somerset MRT) with plenty of shopping and food options (even halal food).

10

Kon

11 May 2025

·

Stayed 5 nights

Hotel is right above the Somerset MRT station. Lots of shopping center and restaurants in that area. Very convenient.

8

Fong

25 Dec 2025

·

Stayed 1 night

Clean room and very good location at heart of Orchard Road. Highly recommended for all ages.

10

Daniel

22 Jun 2024

·

Stayed 5 nights

The hotel location is in the center of Singapore with easy access to all the tourist attractions. It’s also adjacent to the Orchard mall with tons of options for dining and shopping making this hotel and favorable option for families with small children. It was super easy and affordable to call a Grab car or taxi. No need to rent a car. This staff is amazing, they literally turn down the room and vacuum every day. The roof top pool and restaurant is awesome. You have spectacular views with an infinity pool that has jets to massage your body. Five star accommodations and service. Will stay here if we ever return to Singapore.

10

Oscar M

29 May 2025

·

Stayed 3 nights

Incrível. Excelente localização, perto da estação de metro, perto de Shoppings e ruas comerciais.

10

Grandage Family

29 Jul 2025

·

Stayed 4 nights

Great location so close to MRT

10

Gordon James

11 Nov 2025

·

Stayed 5 nights

An excellent, centrally located hotel that is a great advert for Singapore

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast buffet is frequently highlighted for quality and variety. Downsides include peak-time queues and noise, limited special-diet choices, and pricey or early-closing pool bar/room service.

Related guest reviews

8

Donna

5 Dec 2025

·

Stayed 3 nights

Clean room, friendly staff. Breakfast options could be improved. Pool bar menu a bit pricey - drinks had more ice than alcohol.

8

A

3 Jun 2025

·

Stayed 2 nights

Top class hotel in Singapore (but of course you pay for it). Queues for breakfast could be long from 800-830

10

Eleanor

29 Oct 2025

·

Stayed 4 nights

Very convenient location for transport and food options. Rooftop was the highlight. Staff were extremely helpful. Breakfast was absolutely amazing, so much variety and it tasted amazing.

10

Choo

8 Dec 2025

·

Stayed 2 nights

Everything in this hotel was great. We stay at the family deluxe room and it was really big. The location is excellent for food and shopping. The breakfast was great and the staffs was well-organised to bring guest to the table. Overall this is a excellent hotel and I will definitely recommend you to stay here.

10

Johanna

22 Nov 2023

·

Stayed 5 nights

Great Hotel in the center of Singapore with an amazing pool and stunning breakfast buffet. Super clean and friendly staff.

8

Reena

22 May 2025

·

Stayed 1 night

Would be good to have more vegan no onion no garlic food options at breakfast.

10

adrian

16 Nov 2025

·

Stayed 3 nights

Slick service, great breakfast and well located

10

Lidia

9 Dec 2025

·

Stayed 3 nights

Very nice hotel in a great location. Great customer service, very nice staff and very good breakfast.

10

Tan

7 Nov 2025

·

Stayed 7 nights

Great hotel, great location, great breakfasts

8

Julia

22 Aug 2025

·

Stayed 4 nights

Leider glich die Atmosphäre beim Frühstück einer Kantine/Mensa, es war sehr laut sehr wuselig. Und man musste sehr lange warten einen Tisch zu bekommen. Da hätte das Hotel weitere Möglichkeiten zur Verfügung stellen müssen. Die Lage war sehr gut, direkt an Grenzen waren mehrere Shopping Malls mit guten food Cornern.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $281
18 $238	19 $238	20 $263	21 $235	22 $237	23 $236	24 $236
25 $235	26 $257	27 $239	28 $284	29 $250	30 $235	31 $250

Su	Mo	Tu	We	Th	Fr	Sa
1 $216	2 $229	3 $237	4 $199	5 $225	6 $204	7 $195
8 $216	9 $203	10 $199	11 $199	12 $195	13 $224	14 $267
15 $228	16 $264	17 $276	18 $244	19 $239	20 $242	21 $216
22 $225	23 $236	24 $256	25 $268	26 $228	27 $225	28 $195
29 $221	30 $216

JEN Singapore Orchardgateway by Shangri-La

Prices for JEN Singapore Orchardgateway by Shangri-La

Monthly average prices

About this property

Location

Room options

Panorama Club Room, 1 King Bed

Club Room, 1 King Bed

Superior Room, 1 King Bed, City View

Superior Twin Room, City View

Superior Twin Room

Deluxe Room (Family)

Club Twin Room

Club Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Superior Room, 1 King Bed

Guest reviews of JEN Singapore Orchardgateway by Shangri-La

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about JEN Singapore Orchardgateway by Shangri-La

Considering this hotel for your trip?

Prices for upcoming dates