Is parking available at the property?

Self parking is available on-site for a fee of SGD 15 per day. Nearby parking is also available at a rate of SGD 1.10 per hour.

What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately SGD 48 for adults and SGD 24 for children.

Does the property allow pets?

Pets are not allowed at the property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport limousine service is available for a surcharge. Guests must contact the property in advance to reserve this service.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Elevators are available for easy access to different floors.

What is the property's location in relation to key landmarks?

The property is centrally located in Singapore, just steps from Marina Square and within a 10-minute walk of Suntec City. It is approximately 1.3 miles from Bugis Street Shopping District and 1.6 miles from Gardens by the Bay.

Does the property have a swimming pool?

Yes, there are 2 outdoor swimming pools available. Pool access is from 7:00 AM to 10:30 PM.

What are the policies for guests staying with children?

Up to 2 children aged 12 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of SGD 100 per night. Advance request is required for availability.

Pan Pacific Singapore - Luxurious Hotel in CBD

Average nightly price at Pan Pacific Singapore by month, last 12 months (USD)
Month	Average price
January	US$291
February	US$359
March	US$294
April	US$300
May	US$289
June	US$297
July	US$325
August	US$332
September	US$357
October	US$441
November	US$341
December	US$298

What guests think

At Pan Pacific Singapore, travellers consistently praise the central, mall-connected location, welcoming staff, and comfortable rooms with Marina Bay views, while noting standout breakfasts and club lounge perks alongside some check-in delays, dated or musty rooms, and high dining prices.

Most guests find rooms spacious and well equipped, though storage can be limited and a few report noise or maintenance issues. Facilities like the pool, bars and children’s areas are appreciated, but occasional gym renovations, slow lifts and minibar auto-charges frustrate some. Expect a high-comfort, city-convenient stay with excellent service and amenities, best value if you use the lounge benefits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, club lounge and bar experiences receive strong praise, and families like the kids areas; some report a temporary gym setup, slow lifts and frustrating sensor-charged minibars.

Related guest reviews

10

Javier

23 Apr 2025

·

Stayed 3 nights

Great Hotel! Amazing club lounge experience.

8

Dhiraj

19 Nov 2025

·

Stayed 1 night

My wife and I stayed here a few years ago for our honeymoon and loved it, so we decided to return. We were excited to experience the recent renovations we had heard about. Positives: The staff was wonderful, and the main areas of the hotel were stunning. The location is excellent—close to shopping, public transit, and other hotels. The pool is beautiful, and the fitness facility, while small, was outstanding with high-quality equipment that exceeded expectations. The drawbacks: Our room was disappointing. It felt dated and had a slightly stale odor, suggesting it may not have been part of the renovation. While spacious and equipped with comfortable beds, it lacked the freshness expected of a 5-star property. Dining options were also underwhelming. Choices were limited to very expensive fine dining (Japanese and Cantonese at Keyaki and Hai Tien Lo) or the buffet at Edge, with little in between. The Pacific Emporium was particularly unimpressive. The food looked factory-prepared and was overpriced (for example, $12 SGD for a basic teabag Earl Grey tea in a takeout cup). Overall, the experience felt more like a 4-star stay than a 5-star. That said, I would still recommend this hotel for its location, amenities, and service. A tip: The bakery at the Ritz-Carlton next door is excellent and reasonably priced...I visited almost daily.

10

Starla

22 Apr 2025

·

Stayed 5 nights

Perfect location and the staff are all very nice. The room is super clean and cozy. The only thing we didn’t like was the slow elevators. But we will definitely still stay here again.

10

Wilkins

23 Oct 2025

·

Stayed 1 night

The staff at Plume was AMAZING! The bartender did one of the best drinks I ever had, they were fantastic! 10/10

10

Sarah

10 Oct 2025

·

Stayed 4 nights

The club room was spacious and the staff and extras were amazing! The pool and gym are also worth noting. I liked the architecture of the building - although older it is very interesting and the lobby and elevators are really cool.

6

Nitin

1 Feb 2025

·

Stayed 4 nights

Upon check in they didn't tell me that their gym was being renovated. It was not until after I checked in that I found out that the temporary gym was in a conference room. They did give me a free taxi ride to the airport to accommodate for the inconvinence. However, they should have done more since the temp gym was sub par for a 5 star hotel. Also, when I was looking at the pictures on expedia prior to booking there was one particular picture that made me select this hotel. It was the picture of Marina Bay Sands from the lounge area but to my dismay that picture is from their Pacific Lounge on 38th flr. The Pacific Lounge is accessible only if you pay extra which is not cheap. This was very decieving amd they need to add a note to their hotel on expedia since they use that picture in their advertisement. Clearly false advertisiting! So be aware. Would I go there again, NO! There are so many other options in Singapore that are much better!

10

Georgina

31 Aug 2025

·

Stayed 1 night

We had a wonderful staycation with our little one. Hotel is connected to shopping malls with many dining options at your convenience. Great service with kids friendly play area at jungle village to kids pool. Sweet surprise in room with balloons n bday cake, a very memorable stay!

8

Fong

12 Jun 2025

·

Stayed 3 nights

The hotel is clean, cozy and convenient. I enjoyed my stay very much. But still I would like to give two comments for improvement. Firstly, I hate the fridge's automatic charging system. As the mini-fridge was already stuffed with 28 chargeable items, it was so mean and not user friendly to the occupants. Secondly, I did come across with a very rude staff in the reception while I was enquiring for a delay check out request. Her only rely was "No" without any explanation.

10

Anita

21 Jun 2025

·

Stayed 5 nights

Connected to Suntec by a footbridge which facilitated getting to a conference venue in no time. Great bar and swimming pool. Good location as it is only 10-15 min from Marina Bay and other city landmarks. Overall our stay was very pleasant.

10

Robin

27 Apr 2025

·

Stayed 4 nights

The property was first rate with dining options, shopping nearby, outstanding staff, really nice fitness center, and convenient location. Would highly recommend!!

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Cleanliness

Most reviews describe the hotel and rooms as very clean, but a number note housekeeping lapses and occasional odors or dampness, with a few reports of dated bathrooms or mildew.

Related guest reviews

10

Mark

11 Dec 2025

·

Stayed 2 nights

Staff was superb. Room was excellent. Cleanliness was excellent.Amenities were excellent. Wish we could have used the amenities more

10

Vidyuth

5 Nov 2025

·

Stayed 3 nights

Excellent amenities, cleanliness, staff and location

8

Willie

31 Oct 2025

·

Stayed 2 nights

Service was excellent from the very start of our stay. Room was very clean but unfortunately, there was a minor mildew smell that I sensed but we had already unpacked so didn't want to go through the repacking and move to another room.

6

Terry

22 Jan 2025

·

Stayed 3 nights

The hotel is lovely but our room on level 21 was musty and not well ventilated - it gave my wife and I asthma so we would not stay at this property again The concierge staff were excellent - great service and recommendations Very well located close to several malls If they can fix the ventilation issues then I’d recommend it

4

Vincent

14 May 2025

·

Stayed 4 nights

Bed bugs found in mattress. Black mold in bathroom caulking

10

Ramesh

25 Oct 2025

·

Stayed 4 nights

Excellent stay, central location, great breakfast options, very clean and hygeinic, rooms very comfortable and good size, everyone from doorman to concierge to the room keeping was smiling and happy to help and very professional, big shout out to the breakfast staff, overall can't fault anything and a massive well done to the whole team for providing such amazing service and enriching our experience

8

Nala

17 Jan 2026

·

Stayed 3 nights

객실도 좋았고 면적도 적당하니 좋았어요. 방도 깨끗한 편이 었는데 마지막 날 수건 하나가 이물질이 묻어 있더라구요. 옷걸이등이 녹슬어 있는 것도 있었어요.

10

Maarten

3 May 2025

·

Stayed 4 nights

Impressive lobby on entering. Seeing pilots check-in is always a good sign. The room was nice. It smelled a bit to old carpet, but as I understand that is in the process of being replaced. Staff was nice and well trained. Pool was great, facilities were on point. Great location and view. Will definitely recommend this place

10

Dooho

14 Nov 2025

·

Stayed 5 nights

깨끗한 객실, 친절한 직원

4

Kazutaka

21 Jun 2025

·

Stayed 1 night

部屋がカビ臭かった。

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Rooms

Guests highlight spacious, comfortable rooms with excellent Marina Bay views; however, some rooms feel dated or musty, storage space is limited in several layouts, and occasional noise or maintenance issues are mentioned.

Related guest reviews

8

John

6 Mar 2025

·

Stayed 2 nights

The hotel was good except for the storage space in the room, no drawers to put clothes in and very limited hanging space in open wardrobe. This hotel is fine if you are staying one night and not unpacking but for longer it is not satisfactory. The only drawer was a very large one under the luggage rack which already had hotel stuff like laundry bags and slippers in it. No other useable space for underwear, socks, shorts, tee shirts and everything else you travel with. We left everything in the suitcase. Room 711.

10

Michael

17 Nov 2025

·

Stayed 3 nights

All excellent. Third time staying. Professional and helpful staff. Very good position, Only down side….very limited storage in the room.

8

Vera

12 Nov 2025

·

Stayed 2 nights

The property itself is quite nice. Unfortunately, we had a family sting above us who were extremely loud, and the noise was not overly attenuated. The staff were a very gracious and helpful, and did managed to quiet things down.

8

Dhiraj

19 Nov 2025

·

Stayed 1 night

My wife and I stayed here a few years ago for our honeymoon and loved it, so we decided to return. We were excited to experience the recent renovations we had heard about. Positives: The staff was wonderful, and the main areas of the hotel were stunning. The location is excellent—close to shopping, public transit, and other hotels. The pool is beautiful, and the fitness facility, while small, was outstanding with high-quality equipment that exceeded expectations. The drawbacks: Our room was disappointing. It felt dated and had a slightly stale odor, suggesting it may not have been part of the renovation. While spacious and equipped with comfortable beds, it lacked the freshness expected of a 5-star property. Dining options were also underwhelming. Choices were limited to very expensive fine dining (Japanese and Cantonese at Keyaki and Hai Tien Lo) or the buffet at Edge, with little in between. The Pacific Emporium was particularly unimpressive. The food looked factory-prepared and was overpriced (for example, $12 SGD for a basic teabag Earl Grey tea in a takeout cup). Overall, the experience felt more like a 4-star stay than a 5-star. That said, I would still recommend this hotel for its location, amenities, and service. A tip: The bakery at the Ritz-Carlton next door is excellent and reasonably priced...I visited almost daily.

10

Kevin

18 Jan 2026

·

Stayed 1 night

The room was incredible and had a great view of Marina Bay. The lobby was amazing and really neat to look at. The staff were friendly and very helpful. The hotel is close to a lot of attractions. Overall great experience.

10

Joely

8 Oct 2025

·

Stayed 5 nights

had a great view of marina bay, the Marna Bay Sands Hotel and towards the business district. The room was large, spacious and luxurious

10

Stephen

16 Dec 2025

·

Stayed 3 nights

Rooms were massive and spotless , loved staying here , felt like a millionaire

6

Ching

18 Jan 2025

·

Stayed 3 nights

Good service by its entire staff, Very convenient and centralized location. However, very dated property - paint on furniture peeling off, strange smell in the room, broken plumbing/clugged bath tub, flooded floor every time bath was taken, weird drapery on the window, and on and on. To make it worse, relatively small space and uncomfortably tight layout, especially when comparing to nearby hotel properties.

10

Juliana

21 Apr 2025

·

Stayed 3 nights

The room was beautiful and well designed. Very clean and modern, I had an incredible view of Marina Bay. Overall, it was a very comfortable stay and I would stay again. My only suggestion would be to have a pillow menu as I wasn’t a fan of the ones provided and they affected my sleep.

8

Ian

3 Dec 2025

·

Stayed 3 nights

Room is a little dated otherwise it’s well maintained.

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Service

Service is widely praised as warm, professional and accommodating, with frequent early check-ins and attentive lounge staff; however, recurring complaints cite slow or delayed check-in and occasional unhelpful or inattentive interactions.

Related guest reviews

10

Richard

25 Feb 2026

·

Stayed 10 nights

Housekeeping couldn't have been better! ALL the staff was courteous and helpful.

10

Denise

30 Oct 2025

·

Stayed 2 nights

The staff were extremely courteous throughout. We especially had fabulous service in the lounge those were Xuan, Myatt, Elin and Steve. Breakfast was brilliant lots of choice and all of course served with champagne should you want it !

8

batkhurel

21 Nov 2025

·

Stayed 3 nights

Front desk lady was not helpful. Even though I paid king deluxe room 11 months ago she gave us 2 twin bed and said king bed not guaranteed. Otherwise hotel is nice . Good location and nice rooms and lobby and amenities.

10

Raymond

23 Feb 2025

·

Stayed 1 night

I would like to provide feedback on my breakfast experience at EDGE restaurant. While I appreciate the variety and quality of the food, I was quite disappointed with the service. During my visit, I noticed more than ten staff members walking around and chatting among themselves, yet no one was clearing tables or attending to guests efficiently. This created an impression of inattentiveness and a lack of professionalism, which is not what I expect from a five-star establishment. Additionally, when we arrived at the restaurant early in the morning, we requested to sit in a section near the buffet. To our surprise, the counter staff informed us that while we could sit there, no staff would be available to attend to us. The staff even asked if we were “okay” with this arrangement, which was quite unexpected and unprofessional. It is concerning that a part of the restaurant would be accessible to guests but without proper service. Given the high standards associated with Pan Pacific, I believe this is an area that requires immediate improvement. A five-star reputation is built not only on facilities and food but also on the attentiveness and professionalism of the staff. I hope this feedback will be taken seriously, and I look forward to seeing service enhancements in the future.

6

Sonia

11 Oct 2025

·

Stayed 1 night

Service was very slow in the club lounge.

4

Rhiana

22 Dec 2025

·

Stayed 2 nights

1 hour to check in! Rooms booked not ready as they had not been cleaned by 6pm when we checked in. The staff that they do have were helpful! Appears to be a management issue.

10

Ramesh

25 Oct 2025

·

Stayed 4 nights

Excellent stay, central location, great breakfast options, very clean and hygeinic, rooms very comfortable and good size, everyone from doorman to concierge to the room keeping was smiling and happy to help and very professional, big shout out to the breakfast staff, overall can't fault anything and a massive well done to the whole team for providing such amazing service and enriching our experience

10

Maxime

23 Nov 2025

·

Stayed 2 nights

Le séjour s'est très bien passé, l'hôtel est magnifique et la chambre est superbe ! Nous y sommes restés pour l'anniversaire de ma copine et nous avons eu des ballons et un gâteau au chocolat dans la chambre, nous étions ravis de ces petites attentions. Un grand merci à Amanda pour son aide ! Ma copine était malade et Amanda a pris le temps de nous aider, nous expliquer le fonctionnement à Singapour et nous a commandé le taxi pour aller aux urgences. Nous sommes vraiment reconnaissants ! Nous avons mangé au restaurant Keyaki et c'était délicieux, le meilleur restaurant japonais de notre vie !

10

Tasmin

10 Nov 2025

·

Stayed 4 nights

Check in was great and the lady at reception was kind enough to find us a room even though we had arrived early. It was a godsend because we were very jet lagged. Amazing views, couldnt fault the hotel

4

Lorraine

8 Nov 2025

·

Stayed 2 nights

When left room at 8am we activated button for housekeeping so room would be done well before we returned mid afternoon. But when we returned it had not been done and when I rang to advise that the request for housekeeping had not been carried out, she just "kindly reminded" me that room would be done anytime between 9 and 5. We were exhausted from day's sightseeing so told them not to bother with room. There were also other niggling problems with service, the Club 26 pastries were supposed to be available 7-10 but only turned up at 7.45 after I queried with a staff member, the room service order came with insufficient cutlery and crockery and the inroom tv inaccurately always denied there was a bill. But the worst thing was on checking out we intended to use our existing Discovery dollars on my account from previous stays but were told as stay had been booked by Expedia we could not use them. I did not expect to accrue points for the stay but I certainly expected to be able to use existing credit, and indeed we had treated ourselves to room service the previous evening to use this credit, would not have ordered if could not use the credit. We stayed here earlier this year with no problems but this 2 night stay was disappointing with the number of problems encountered in this short time. Poor service for this level of hotel

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AI-generated summary based on recent guest reviews

Location

Central, walkable base near Marina Bay with direct links to multiple malls and MRT; a few guests found the indoor routes or street access a bit confusing.

Related guest reviews

10

Kikuko

29 Nov 2025

·

Stayed 3 nights

ショッピングモールがすぐ近くにあって困らない。観光地へも歩いて行けるし、MRT駅も近くてどごへでもアクセスしやすい。

10

Kevin

18 Jan 2026

·

Stayed 1 night

The room was incredible and had a great view of Marina Bay. The lobby was amazing and really neat to look at. The staff were friendly and very helpful. The hotel is close to a lot of attractions. Overall great experience.

10

Michele

19 Feb 2025

·

Stayed 5 nights

The room is nice and the bed is very comfortable, but there are no drawers and only a very small closet. The bathroom is large but shares a glass wall with the room, so turning on the light in the bathroom lights up the bedroom. You can walk to the waterfront and esplanade and to MRT stations, but mostly by going through confusing shopping malls. Still, the location is convenient.

10

Joyce

16 Dec 2025

·

Stayed 2 nights

Great location near Marina Bay, connected to the shopping centre. Great dining options in the hotel and nearby. Comfortable and clean room with view of Marina Bay.

10

Chi Ming

27 Aug 2025

·

Stayed 3 nights

Service is excellent. Location can connect to various MRT and also connect to various malls via underground path.

10

Suresh

16 Jul 2025

·

Stayed 2 nights

Close to Marina Bay

10

Robert

9 Feb 2026

·

Stayed 2 nights

Everything perfect including location for 5

10

Katherine

22 May 2025

·

Stayed 3 nights

Great location!

10

DIPAK

18 Mar 2025

·

Stayed 3 nights

Walkability was excellent - next to all the major sites and LRT. Very convenient - great staff.

8

Brian

10 Mar 2025

·

Stayed 4 nights

The hotel overall is very nice. The only small complaints were wear and tear in the room and its lack of presence on any Main Street, making it awkward to walk to.

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Dining

Breakfast is repeatedly lauded for variety and quality, and bars and lounges stand out; prices are high and some guests found limited mid-tier, vegetarian or halal options and occasional room-service or service inconsistencies.

Related guest reviews

8

Dhiraj

19 Nov 2025

·

Stayed 1 night

My wife and I stayed here a few years ago for our honeymoon and loved it, so we decided to return. We were excited to experience the recent renovations we had heard about. Positives: The staff was wonderful, and the main areas of the hotel were stunning. The location is excellent—close to shopping, public transit, and other hotels. The pool is beautiful, and the fitness facility, while small, was outstanding with high-quality equipment that exceeded expectations. The drawbacks: Our room was disappointing. It felt dated and had a slightly stale odor, suggesting it may not have been part of the renovation. While spacious and equipped with comfortable beds, it lacked the freshness expected of a 5-star property. Dining options were also underwhelming. Choices were limited to very expensive fine dining (Japanese and Cantonese at Keyaki and Hai Tien Lo) or the buffet at Edge, with little in between. The Pacific Emporium was particularly unimpressive. The food looked factory-prepared and was overpriced (for example, $12 SGD for a basic teabag Earl Grey tea in a takeout cup). Overall, the experience felt more like a 4-star stay than a 5-star. That said, I would still recommend this hotel for its location, amenities, and service. A tip: The bakery at the Ritz-Carlton next door is excellent and reasonably priced...I visited almost daily.

10

Denise

30 Oct 2025

·

Stayed 2 nights

The staff were extremely courteous throughout. We especially had fabulous service in the lounge those were Xuan, Myatt, Elin and Steve. Breakfast was brilliant lots of choice and all of course served with champagne should you want it !

10

Wilkins

23 Oct 2025

·

Stayed 1 night

The staff at Plume was AMAZING! The bartender did one of the best drinks I ever had, they were fantastic! 10/10

8

Eric

9 Apr 2025

·

Stayed 3 nights

Fantastic property…..but restaurants very expensive

10

Elizabeth

12 Nov 2025

·

Stayed 3 nights

Room was spacious and comfortable. Buffet breakfast was pricy ($48 SD) but had excellent variety.

6

sau yee

9 Jun 2025

·

Stayed 2 nights

Food ordered for in room service is bland and tasteless. We ordered wanton mee and Hokkien mee and both are tasteless

10

Gary F

19 Jan 2026

·

Stayed 5 nights

Breakfast was lovely there was a very good choice,staff are very good and very helpful

10

Derek

2 Dec 2025

·

Stayed 6 nights

Excellent hotel , good position , Excellent breakfast and staff so friendly and helpful . We would stay here again .

8

Nanaki

5 Jun 2025

·

Stayed 3 nights

It was our first time in Singapore and the reception was helpful especially their concierge area. Also the staff on the door are superb, all of them! Friendly and great service in hot weather, working hard with taxis etc. The hotel is near all main attractions. Had an issue, the manager compensated it whilst leaving so I was happy with it as we came for our wedding anniversary. Hotel itself is clean and lovely, the poolside isn’t too big. However I was disappointed the fact they didn’t have much options for vegetarians and vegans. Also cakes containing fish. They have nice lounge area was unable to have afternoon tea as the chef cannot do vegetarian options which was disappointing comparing to other hotels we been plus this is suppose to be 5 star hotel so had high hopes. I did pass the feedback, if they do change the food dietary part then yes would definitely stay again! It’s 14hrs away visit, so it’s important and lots of money to visit.

10

Shala

28 Feb 2025

·

Stayed 5 nights

Fantastic location close to malls and MRT station. The breakfast was the most amazing part! Best buffet breakfast I’ve ever had

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $467
18 $381	19 $390	20 $390	21 $377	22 $389	23 $398	24 $383
25 $379	26 $378	27 $419	28 $619	29 $426	30 $391	31 $347

Su	Mo	Tu	We	Th	Fr	Sa
1 $359	2 $462	3 $461	4 $354	5 $347	6 $347	7 $361
8 $340	9 $342	10 $374	11 $370	12 $413	13 $376	14 $366
15 $373	16 $599	17 $575	18 $416	19 $340	20 $343	21 $324
22 $338	23 $324	24 $324	25 $324	26 $324	27 $343	28 $324
29 $324	30 $338

Pan Pacific Singapore

Prices for Pan Pacific Singapore

Monthly average prices

About this property

Location

Room options

Premier Marina Bay Room 1 Double Bed Marina View

Skyline Suite 1 Double Bed City View

Pacific Club Room 1 Double Bed Marina View

Executive Marina Bay, 1 King Bed, Access to Studio26, Marina Bay View, High Floor, Balcony

Panoramic Suite, Marina Bay View, High Floor

Pacific Club 02 Bedrooms, Connecting Rooms, Marina Bay View, High Floor

Deluxe Panoramic Room 1 Double Bed City

Deluxe Room 2 Single Bed City View

Premier Suite 1 Double Bed City View

Pacific Club Studio, 1 King Bed, Marina Bay View, High Floor

Premier Marina Bay 02 Bedrooms, Connecting Rooms, Marina Bay View, Balcony

Pacific Club Select Studio, 1 King Bed, Marina Bay View, High Floor

Deluxe Panoramic 02 Bedrooms, Connecting Rooms, High Floor, City View

Guest reviews of Pan Pacific Singapore

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Pan Pacific Singapore

Considering this hotel for your trip?

Prices for upcoming dates