Name: Novotel Queenstown Lakeside
Address: Cnr Earl St And Marine Parade, Queenstown, Región de Otago, NZ
Price range: 182 US$–528 US$ per night
Rating: 8.35

Opiniones de los huéspedes

En el Novotel Queenstown Lakeside, los huéspedes elogian constantemente la ubicación imbatible frente al lago, la accesibilidad a pie a los lugares de interés y el amable personal, al mismo tiempo que señalan que las habitaciones y los baños son anticuados, el aparcamiento es limitado o caro, y que ocasionalmente hay ruido o problemas de mantenimiento que pueden afectar a la comodidad.

Muchos huéspedes encuentran las habitaciones compactas pero las camas cómodas, y algunos disfrutan de vistas al lago o al jardín y balcones. El desayuno es frecuentemente elogiado por su variedad, aunque algunos mencionan cargos adicionales por café preparado por un barista o una calidad variable, y el acceso al restaurante o al servicio de habitaciones puede ser inconsistente. En general, espere una base muy conveniente con un servicio acogedor en una propiedad más antigua y concurrida.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

El aparcamiento es limitado y a menudo caro, y muchos huéspedes utilizan el servicio de valet o opciones fuera del establecimiento; el spa/jacuzzi frente al lago requiere reserva y en ocasiones estuvo cerrado o completamente reservado. El bar es útil, con una hora feliz destacada.

Reseñas de huéspedes relacionadas

8

TADAYOSHI

7 oct 2025

·

Se alojó 2 noches

ワカティプ湖まで徒歩2分くらい。町の中心からも近くとても便利だが、部屋の窓からは湖などは見えなかった。駐車場が狭くてすぐに満車になってしまう。ホテル前の道路はPM6:00~AM8:00か9:00の間は自由に止められるが、空きがあるかは運次第。初日は停められたが、翌日は徒歩10分位のレジデンスエリアまで行って路上駐車。こちらは終日駐車可能だが、殆どは住民が使用しており、駐車場の状況は厳しいと言える。

10

Ray

11 feb 2025

·

Se alojó 3 noches

Parking is in high demand, expensive, a 1 km walk for self park

6

Jonas

4 oct 2024

·

Se alojó 1 noche

very expensive valet parking

8

Kylie

15 jun 2024

·

Se alojó 7 noches

Stayed in rooms 104 and 106 on the ground floor leading onto common area courtyard. It was our second stay here. Major positive is certainly the location (you don’t get much better). Other positives are the bar which does a happy hour, room service, small gym, in-room tea & coffee facilities and mini bar. Beds and pillows are comfortable however are only doubles in the twin rooms so extremely small for couples if you are used to a King Bed. The only negative about the rooms for us is the bath/shower. It’s one you have to climb into and there are only shower curtains (not permanent screens). The baths are very narrow and the curtain rubs up against you the whole time which is unpleasant. Wish they would renovate these to regular standing showers. The rooms are outdated and the baths old and worn but it is always clean. This particular stay was very noisy. We had large groups of non-English speaking people gather outside our rooms several times a day who yelled and banged on the doors of their party, including banging on ours. Constantly speaking VERY loudly and calling out for long periods of time did not allow for us to sleep in or enjoy the room quietly. This was a real downer for our experience. On advising reception on check out however, we were told if this ever happens again to tell them immediately and they will try and relocate us. Reception staff were great. $36NZD a night for parking which we used one night and it was a quick valet service which was great.

8

winton

30 sept 2024

·

Se alojó 3 noches

Overall good but they charged $35-$45 a day for parking. Wasn’t to happy to find this out when we arrived

8

Neil

30 sept 2025

·

Se alojó 3 noches

The Novotel Lakeside's best feature is its location - the easy access to the many restaurants and bars is perfect. The rooms are small and dated but clean. Parking is a nightmare - I'd suggest paying for valet but book in advance. The area around the hotel is as safe as anywhere in the world.

6

Brooke

19 jun 2025

·

Se alojó 1 noche

Was a very cold evening the room was clean and tidy. Check in was slow but the bar staff great. Booked this place due to it having a spa which I tried to book when I made the booking and was told you just book at check in. Arrived at check in to find out the spa was out of order. Very disappointed

10

Carol

16 dic 2025

·

Se alojó 5 noches

Check-in was easy enough, even though I had checked in on-line but when I got to hotel, their system was facing issues so I ended up checking in in person. Also there were issues with the system because the keys didn’t work after the first time so I had to get them to fix it twice. The room was good, quiet, bed comfortable. Generally the hotel was good but looking a bit tired in parts. The location was perfect for walking to the lake and shops and restaurants. On-site parking was expensive so we had to find somewhere a bit further from the hotel. All in all it was a very good place to stay in lovely Queenstown.

6

Jade

1 sept 2025

·

Se alojó 3 noches

Great location but limited parking. Need to book the jacuzzi, very small and limited things indoors for kids.

8

nadine

24 oct 2025

·

Se alojó 8 noches

- even though slightly outdated, Great spot, great views, good facilities, room serviced every day. Parking is an issue - very expensive to park at hotel or on streets close by.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Muchos huéspedes encontraron las habitaciones y las zonas comunes limpias, con ropa de cama cómoda. Varios informaron de accesorios envejecidos y fallas ocasionales, como polvo, ropa de cama manchada u olores a humedad, y un servicio de limpieza inconsistente.

Reseñas de huéspedes relacionadas

10

Maree

13 nov 2025

·

Se alojó 2 noches

Very clean and friendly staff

4

Gemma

2 abr 2025

·

Se alojó 2 noches

This was clean but very old. My door to outside kept opening in the night because it wouldn’t latch. The bathroom is very old and needs a revamp. Cobwebs and dirty windows. For $360 a night it’s not worth it.

8

Olivia

26 jul 2025

·

Se alojó 2 noches

Thank you so much for an amazing stay! This property was clean, the bed was comfy, and it is in such a great location - very walkable and close to all the main transportation. The only downside was that the heater in my room didn’t work - however, maintenance was very prompt in attempting to fix this! Whilst it was cold in the room, the sheets were very warm and perfect for the winter season. I’ll definitely want to stay with Novotel again!

8

midori

4 nov 2024

·

Se alojó 3 noches

清潔で快適なホテルでした。バスタブもあり、嬉しかったです。ワカティプ湖に近く、色々な時間帯の景色を楽しむことができました。クイーンズタウンに来た際にはまた泊まりたいと思います。

6

Megan

18 oct 2024

·

Se alojó 2 noches

The room was a decent size and the beds were comfortable. Location of the hotel is very convenient. The staff member that checked us in was lovely but the other staff were less than friendly to my friend I was travelling with, and other guest interactions I noticed. It wasn’t until the morning of checking out I noticed my sheets had blood-like/copper-coloured stains. Also on the ground floor you can’t open the outside door without a bunch of people staring directly into your room from only about 2m away.

10

FARIBORZ

6 nov 2025

·

Se alojó 2 noches

Friendly staff and a very clean place to stay at

8

Shane

22 ago 2025

·

Se alojó 5 noches

Great place to stay with your family, laundry rooms (2-either side of building- inside) Great buffet breakfast, great bar area.

8

Elena

13 may 2025

·

Se alojó 2 noches

Big, clean room, bed was very comfortable. Coffee machine, robes and a small balcony with views of the lake. No mini bar. Good customer service. Would stay here again.

2

Bree

16 feb 2023

·

Se alojó 1 noche

Dark dingy room, smelt like mould and after leaving could smell it all through clothes and luggage. Bed sunk in and had a sore back in morning. Only stayed here as had a cancelled flight and there was nothing else, would never ever stay again. Paid less for previous two nights at Scenic Suites and that place puts the Novotel to shame. Paid $340 and it’s worth $100 a night.

6

R M

16 mar 2023

·

Se alojó 3 noches

Friendly staff Great location Hotel rooms are very tired Rooms clean on surface but dust in corners and no real deep cleans msg apparent. Overpriced for what it is

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones son compactas con camas cómodas, pero la decoración y especialmente los baños se ven anticuados, a menudo con duchas sobre bañeras y cortinas. El ruido puede afectar a las habitaciones que dan a la calle o que están junto al pasillo, mientras que algunos disfrutan de vistas al lago o al jardín y pequeños balcones.

Reseñas de huéspedes relacionadas

8

Sharon

15 abr 2023

·

Se alojó 2 noches

Great location as easy to walk to places. Bathroom was a little older with shower over bath and shower curtain

8

David

4 dic 2025

·

Se alojó 2 noches

Great location. Clean room. Only knock would be the noise from the hallway passes directly to room, which was inconvenient as we were the first room from the elevator.

10

kimberly

6 feb 2024

·

Se alojó 1 noche

perfect location, great room, comfy beds

8

Katherine

2 sept 2025

·

Se alojó 2 noches

The breakfast buffet is expensive and was not good at all. Also, the rooms are quite small.

8

Roger

25 oct 2025

·

Se alojó 5 noches

We were expecting more. The decoration was dated and starting to show it. The bath was worn, shower was good. Breakfast was excellent but again the tables and chairs were old and starting to fall apart. For the price it was not value for money. A travel lodge could have been better.

8

Randall

17 jun 2025

·

Se alojó 1 noche

Really nice hotel, but the age of the hotel shows in the rooms and bathrooms.

8

LaNae

15 jul 2024

·

Se alojó 5 noches

We were originally put into rm 151 by the entrance and a children’s play area. They were very considerate about changing us to a quieter room. One thing that would change the shower experience is if they would put weight in the shower curtain or something else. It was quite annoying to have the curtain stuck to you during a shower.

8

David

20 jul 2024

·

Se alojó 5 noches

The hotel is perfectly situated right in town on the lake front, but is a little tired. The beds are only double size, which is a squeeze for two people. The rooms are also quite tight. It wasn't bad, but I might try a different hotel next time.

10

Shane

29 sept 2025

·

Se alojó 7 noches

Location is exceptional, right next to the lake and Queenstown Gardens. A short walk to town, and our room had the most amazing view. Cannot wait to return.

6

Herbert

8 dic 2025

·

Se alojó 3 noches

We had a room facing the street entrance. It was very noisy in the night with late night revelers and garbage trucks. If you stay here, ask to not have a room facing the street. Also, at checkout, they asked for more money, stating that they had not charged us enough.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El personal es descrito frecuentemente como amable y servicial, y se agradece la asistencia del conserje y del servicio de valet. Algunos huéspedes experimentaron un check-in lento o confuso, fallos repetidos de la tarjeta de acceso, dificultad para comunicarse con los departamentos por teléfono o problemas con la factura.

Reseñas de huéspedes relacionadas

6

Sharon

5 may 2025

·

Se alojó 1 noche

The staff on arrival was dismissive and not at all helpful especially when we were trying to find out where to park our car. Room clean close to town. We will not stay there again

8

Candice

11 ago 2025

·

Se alojó 2 noches

Lovely convenient location but the property is very dated and could do with a refresh and some additional sound proofing. The beds were really comfortable and great water pressure in the showers. However every day our key cards do our room stopped working, sometimes twice a day and we had to keep going back to reception to get new ones - this was so frustrating when we were tired, or carrying shopping or it was late at night. We were never offered any remedy or compensation for the repeated inconvenience either.

10

Patricia

26 feb 2025

·

Se alojó 3 noches

Staff were wonderful! Great breakfast. Staff helped us with tours and renting a car. I would give everyone there an A for service. Highly recommend this hotel!!

8

Elwyn

5 oct 2025

·

Se alojó 3 noches

Excellent location. Property is a bit tired, carpet in the hallways need a change. Staff are excellent but no one answers their phone even though I tried many times and all the different areas. No answer from anyone. Breakfast buffet is excellent, rooms are nice, beds are very nice, bathroom bit small.

10

WILLIE

5 mar 2025

·

Se alojó 2 noches

Staff was very helpful. Room very clean and neat. My wife is allergic to feathers they made sure no feathers were in my room. Just all around excellent service

10

sean

14 oct 2025

·

Se alojó 1 noche

Staff go above and beyond to help the guests, extremely impressed by the extra efforts that staff went to when an elderly couple in the restaurant needed assistance, big shout out to Nancy (hope I got her name right) with helping this couple out, and while doing so she didn't miss a beat with attending to the rest of the guests. Highly recommend the restaurant.

10

kristyn

11 may 2025

·

Se alojó 4 noches

All the staff have been absolutely fantastic, especially with all the minor things you don’t think off but makes your stay feel much nicer and easier to relax. From the morning staff at breakfast to the valet parking team to the house keeping. Everyone has been so polite and helpful.

2

Kathy

24 abr 2025

·

Se alojó 4 noches

I paid to Hotels.com in full when I booked this hotel. The credit card transaction went through and I received the receipt. I was told that my payment has been settled in full during check in and check out. However, after i returned home, I found that they charged the credit card I gave them to authorise incidental expenses the whole stay again. I emailed them. They don’t care to find out if it is their mistake and just tell me to ask Hotels.com. But it were your staffs that told me my stay had been paid in full during check in and check out. I did not authorise you to double charge me. The credit card authorisation was meant for additional expenses! Why won’t they charge Hotels.com instead? And Hotels.com has not replied to my enquiry either. The whole experience is very bad. I urge you to be careful and avoid having similar nightmares ever.

6

T G A Buma

7 abr 2025

·

Se alojó 1 noche

Very average reception service. Messages were not received or acted on. Like requesting connecting rooms. Requesting late checkout. Messed up booking, told at arrival only one room booked, when there was clearly two. I would say inexperienced front desk staff.

10

Julie

19 oct 2025

·

Se alojó 4 noches

Great staff, so helpful and friendly. The property is in an excellent location.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Constantemente elogiado por su ubicación céntrica, frente al lago, que permite llegar a pie a los Jardines de Queenstown, tiendas, restaurantes y actividades. El ruido urbano puede afectar a algunas habitaciones, como el de los revendedores nocturnos o la recogida temprana de residuos.

Reseñas de huéspedes relacionadas

8

Carla

21 ene 2026

·

Se alojó 4 noches

Location 10/10

10

Sally Ann Maria

5 jun 2023

·

Se alojó 3 noches

Great location.

10

Dillon

8 dic 2025

·

Se alojó 1 noche

Super convenient location to downtown

10

Catherine

1 feb 2024

·

Se alojó 4 noches

The location is excellent for enjoying downtown queenstown amenities (food, music, movies, bus, boats, etc) and lakeside beaches, parks, waterfront activity and dining. Truly the best location in town , if not seeking isolation.

10

Gregory

3 ago 2025

·

Se alojó 9 noches

The property is in a great spot. Easy to walk to restaurants, cafes and shopping. Staff always accommodating if you needed anything.

8

Martin

21 oct 2025

·

Se alojó 5 noches

The Novotel had a nice charm to it. The location was perfect and all the staff we came across were very friendly and helpful.

10

Sidhesh

10 feb 2025

·

Se alojó 2 noches

Awesome Location

10

Shane

29 sept 2025

·

Se alojó 7 noches

Location is exceptional, right next to the lake and Queenstown Gardens. A short walk to town, and our room had the most amazing view. Cannot wait to return.

8

Carole

11 jun 2023

·

Se alojó 2 noches

The location is amazing, the beds comfy, but the hotel really needs to invest in some double glazing. The bins being emptied outside my window at 4am both mornings was so noisy and distracted from what was a good overall stay.

10

Scott

14 may 2025

·

Se alojó 2 noches

Great location in the heart of Queenstown great hotel

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno es ampliamente elogiado por su variedad y calidad, aunque algunos lo encuentran caro o señalan cargos adicionales por café preparado por un barista, y algunos informaron de artículos fríos o sin brillo. La disponibilidad y la rapidez de respuesta del restaurante y el servicio de habitaciones varían.

Reseñas de huéspedes relacionadas

10

RAMESH MOHAN

21 jun 2025

·

Se alojó 3 noches

Location, room is comfy, service was wonderful, breakfast was excellent

6

Lamore

12 abr 2023

·

Se alojó 1 noche

For a buffet breakfast at extra cost, it was terrible. The food was cold and tasteless. The miso soup was cold water. Apart from that, the stay was good.

8

Meegan

2 dic 2022

·

Se alojó 7 noches

Location is great. Was clean and ok. Restaurant (apart from Breakfast) was never open the whole week we were there but plenty of options around. Buffet breakfast was fairly standard…nothing exciting and same thing each day.

10

Hari

8 ene 2024

·

Se alojó 3 noches

The breakfast buffet is awesome. The staff are very friendly. The concierge is great and helped us find last minute activities. The onsite laundry is a life saver.

8

Katherine

2 sept 2025

·

Se alojó 2 noches

The breakfast buffet is expensive and was not good at all. Also, the rooms are quite small.

8

Laurie

10 ene 2025

·

Se alojó 2 noches

The hotel is beautiful, staff is very friendly, great location, breakfast buffet was delicious, and there is laundry easily accessible. What are my complaints? First, the door of the bathroom is a nightmare. While pretty to look at, the see-thru doors allow the room to light up at night when used. My husband and I would wake each other up whenever we visited it. And, as boomers, we can each visit a couple times a night. Second, we decided we wanted to just order some food at the restaurant to take to our room. We went to restaurant and were told to call for room service or to order at bar. We decided to order from room. Went to room, called restaurant, then bar, then the front desk because no one answered at any number. Then we had to go back to bar to order in person and told to wait for food delivery in room. Kind of a pain.

8

Aaron

30 nov 2025

·

Se alojó 3 noches

Pros: great central location, good views, front desk and concierge friendly and helpful. Cons: carpet seen better days, bathroom needed an upgrade, paid "barrista coffee" at breakfast undrinkable.

8

Shane

22 ago 2025

·

Se alojó 5 noches

Great place to stay with your family, laundry rooms (2-either side of building- inside) Great buffet breakfast, great bar area.

10

Christopher David

20 jul 2024

·

Se alojó 7 noches

Excellent stay this July. Hotel is in the perfect position - right next to the lake but a block and a half away from any nightlife. Staff were all very friendly. breakfast was great value and had good variety. Would stay here again.

8

Arlette

27 mar 2023

·

Se alojó 1 noche

The breakfast buffet is definitely a treat!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	269 US$
febrero	377 US$
marzo	299 US$
abril	248 US$
mayo	150 US$
junio	152 US$
julio	245 US$
agosto	224 US$
septiembre	207 US$
octubre	204 US$
noviembre	252 US$
diciembre	273 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $266	23 $212	24 $199
25 $184	26 $198	27 $182	28 $233	29 $206	30 $189	31 $187

DO	LU	MA	MI	JU	VI	SA
1 $224	2 $239	3 $249	4 $259	5 $528	6 $264	7 $237
8 $263	9 $285	10 $207	11 $252	12 $295	13 $305	14
15 $272	16 $295	17 $290	18	19	20 $310	21 $310
22 $297	23 $297	24 $267	25 $310	26 $279	27 $294	28
29 $276	30 $286

Novotel Queenstown Lakeside

Precios para Novotel Queenstown Lakeside

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Apartamento, 1 habitación, junto al lago

Habitación estándar, 1 cama de matrimonio grande

Habitación doble, 2 camas dobles, junto al lago

Habitación estándar, 1 cama de matrimonio

Habitación, 1 cama de matrimonio grande, junto al lago

Habitación estándar doble, 2 camas dobles

Reseñas de los huéspedes sobre Novotel Queenstown Lakeside

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Depósito de seguridad

Interesante

Extras opcionales

¿Estás considerando este hotel para tu viaje a Queenstown?

Precios para las próximas fechas