Name: Mercure Swansea Hotel
Address: Phoenix Way, Swansea, Swansea, GB
Price range: 62 $US–127 $US per night
Rating: 7.78

Ce qu'en disent des voyageurs

D'après les récents commentaires, l'hôtel Mercure Swansea est apprécié pour son personnel aimable et serviable, bien que les chambres soient souvent décrites comme datées mais confortables, avec une propreté et un entretien inégaux. Son emplacement en dehors de la ville, au calme, et son grand parking sont souvent soulignés par les clients.

Les clients mettent en avant des espaces communs accueillants, un bar et un restaurant agréables, ainsi que des chambres acceptant les chiens, mais certains critiquent le choix ou les prix au bar, ainsi que des nuisances sonores occasionnelles le soir lors d'événements. Plusieurs commentaires mentionnent des tapis tachés, des salles de bain vieillottes, une faible pression ou un mauvais contrôle de la température de la douche, ainsi que des problèmes sporadiques de chauffage ou d'eau chaude. Le petit-déjeuner est généralement apprécié, mais certains matins il était jugé limité ou moyen. Dans l'ensemble, attendez-vous à un service aimable et un bon rapport qualité-prix dans un hôtel vieillissant.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les espaces communs, le bar et le restaurant sont agréables, et il y a amplement de stationnement gratuit ; plusieurs clients ont également apprécié l'acceptation des chiens. Les points négatifs notés incluent un choix limité ou des options de bar coûteuses, une fermeture occasionnelle du bar la nuit, et l'absence de bornes de recharge pour véhicules électriques.

Avis de voyageur à ce sujet

8

Duane

9 août 2025

·

A séjourné 1 nuit

Not a bad place, room was a nice size with comfy bed, tea/coffee making, nice bathroom. Checkin/out very easy. Ample free parking. Good bar and restraunt. Staff very friendly and helpful.

6

Rizvan

31 août 2023

·

A séjourné 3 nuits

Swift check in and friendly reception staff. Rooms and corridors look tired and worn can do with a refurb. Lobby area is decent and plenty of seating. Breakfast had a good veriety and all was well and regularly topped up. Kelly stood out for service from the breakfast area, happy to deal with specific dietary needs and hot drinks such as hot chocolate for the kids. Car park was busy but good cctv coverage. In this day and age, surprised no EV charging facilities. Overall, disappointed about how worn the rooms were, average hotel but expected better room standards.

8

robert

10 nov. 2024

·

A séjourné 2 nuits

Two night stay overall good. Much improved device and food compared to our stay two years ago. If the menu for food is important to you then be aware that the menu on the web covers samples from across all the mercure hotels . Some items are not available in Swansea The same is true of the bar stock. No alcohol free beers available. So much for encouraging no drink and driving prior to Christmas

8

Sandra

26 mai 2025

·

A séjourné 4 nuits

Good car park. Lounge/entrance area and bar area very pleasant.

8

Gerald

11 févr. 2025

·

A séjourné 1 nuit

A very handy hotel for visiting Swansea or Morriston including the hospital, some 10 to 15 minutes drive away. Clean, reasonably comfortable, heating and hotwater problem was obvious during our stay. Good service, nice food and a large bar/ lounge on site . Free parking with some dog friendly rooms.

10

Dafydd

31 déc. 2023

·

A séjourné 3 nuits

Great stay, hotel was quite and importantly for us dog friendly

8

Ceri

5 mai 2023

·

A séjourné 1 nuit

Overall very good and convenient Disappointed the hotel bar is not available at night.

10

jepson

12 mars 2025

·

A séjourné 1 nuit

Really decent food, nice lobby, restaurant and bar area. Rooms a little dated.

10

natalie

13 févr. 2023

·

A séjourné 1 nuit

Overall an excellent hotel. It was so lovely to be welcomed with our dog.

8

Russell

18 juin 2025

·

A séjourné 1 nuit

We only stayed the one night as a stopover. The welcome from Summer on reception was cheerful and helpful, despite being late in the day. After a long journey the Welsh cakes were a nice treat. The bar was comfortable, but the furniture needs a clean. The menu was varied and the food freshly prepared. The bar staff were friendly and professional. Plenty of parking and quiet area.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les commentaires concernant la propreté sont mitigés : beaucoup ont trouvé les chambres et les espaces communs propres, mais des signalements récurrents mentionnent des tapis tachés, de la moisissure dans les salles de bain ou sur les rideaux, et des lacunes occasionnelles dans le service de ménage.

Avis de voyageur à ce sujet

2

Chris

24 août 2025

·

A séjourné 1 nuit

Rooms very very dated and not clean awful disgusting stains on the carpets more animals than people Never again!!!

8

Laura

17 sept. 2023

·

A séjourné 2 nuits

Affordable and very clean!

10

Sarah

23 févr. 2023

·

A séjourné 1 nuit

No grumbles about this place, an absolute bargain, comfy beds and very clean!

8

Paul

5 nov. 2025

·

A séjourné 1 nuit

Very friendly staff on check in and check out,Clean room and very comfortable bed.

4

Raimondas

18 août 2025

·

A séjourné 1 nuit

Good location and breakfast. Dirty room, beds broken, no aircon, fans dusty, leaking water from the shower, wet spot on the carpet because of leak somewhere. Dirty car park. Definitely not worth money they charge.

4

Laura

29 oct. 2024

·

A séjourné 1 nuit

Main bar area is decorated really nice. That is where the positives end. Bedrooms are dated and dirty. In desperate need of an update.

6

James

26 août 2025

·

A séjourné 1 nuit

Average, definitely not a 4 star hotel. 3 at best. The downstairs area around reception and restaurant was nice but the room needs some serious work done. Obviously hasn't been updated/renovated/maintained in quite some time. Carpet was filthy, chairs very dirty and the bathroom really needs to be re done. Bed was clean and comfy, shower warm, everything else needs work. Bit disappointing really.

10

Catherine

15 nov. 2025

·

A séjourné 1 nuit

Everything fine and clean.

8

Ryan

25 juin 2024

·

A séjourné 1 nuit

Nice staff, nice breakfast. The rooms were a little “tired” and dated, although the rooms were cleaned in general I found the carpets were stained, the curtains had a bit of mould on them and the furniture were worn out.

8

Vicky

17 oct. 2024

·

A séjourné 1 nuit

Nice hotel in a convenient location. Room nice and clean and comfortable.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont fréquemment décrites comme datées, bien que les lits soient généralement confortables et que certaines chambres soient spacieuses ou calmes. Plusieurs clients signalent des nuisances sonores provenant de murs fins ou de planchers grinçants, ainsi que des problèmes de contrôle de la température ou de tuyauterie dans la salle de bain.

Avis de voyageur à ce sujet

8

Sam

6 août 2024

·

A séjourné 5 nuits

Plus points: Had a pleasant stay at Mercure Swansea. Room was big, bed was comfortable, whole place was very clean, and hotel was conveniently situated to get into city centre. Minus points: My wife found that the hot water was not hot enough for her bath (though it was warm enough for me!). We were offered vouchers for breakfast for £12 when we arrived which we bought for 2 mornings of our stay but they weren’t great value. The receptionist said he “would give us £10 if we couldn’t find what we wanted on the breakfast menu- they had everything!”. This was a bold statement and I claim my tenner, as there was no porridge, no bananas and no croissants on the mornings when we had breakfast in the hotel. Which was disappointing frankly. I ended up having cereal and toast, and fruit juice and coffee. I’m pretty sure that would’ve cost less than £12 elsewhere.

8

Paul

23 juil. 2025

·

A séjourné 1 nuit

Rooms a little dated.

6

Sally

17 avr. 2024

·

A séjourné 2 nuits

Easy to reach shopping area like Tesco, Tim Hortons. Just can easy to hear the sound from up stair or outside the corridors.

8

Christine

18 juil. 2024

·

A séjourné 2 nuits

Ideal, quiet location and plenty of parking. Rooms are comfortable, clean and nice touch having a sofa to sit on. Booking in was very easy with pleasant staff. We didnt eat in restaurant so can't comment on food.

8

Louise

20 mars 2025

·

A séjourné 1 nuit

Heater not on so cold room. Then was too hot. Please leave heater on a reasonable temperature for guests Good breakfast

8

Andrea

15 juil. 2025

·

A séjourné 1 nuit

We only stayed one night so the hotel was ok, it seems a little old and run down, and the sink in my room was blocked and drained away slowly. I did not report this until the morning of departure as it was too late by the time we used the sink in the bathroom.Staff were all very friendly.

8

Susan

5 sept. 2025

·

A séjourné 1 nuit

The hotel was very convenient for us when we needed to be nearby for an appointment early in the morning. It seems a bit dated but the bed was comfortable. The signs directing to rooms were a bit confusing. There wasn't much tea and coffee provided but I'm sure we could have had more if we had time to ask. There wasn't much room to hang clothes but I guess it's not designed for a long stay. Staff very helpful, particularly on reception. Food was tasty and well presented.

8

Melanie

29 oct. 2025

·

A séjourné 1 nuit

Communal areas look lovely, bed was very comfortable and I slept really well. The room is dated and had some wear and tear. I would stay here again though. Food was good too.

8

Chris

4 avr. 2023

·

A séjourné 3 nuits

The hotel is clean, with good free parking and friendly staff. It is a little dated I guess which doesn't particularly matter except for the fact all the floors in the rooms and corridors upstairs creak. Everytime someone went past my room it was quite loud and creaky. Also the tap in my bathroom leaked, so as soon as you turned it on it flooded the sink area.

6

Caroline

28 mars 2025

·

A séjourné 2 nuits

Average hotel. Room was ok but the bed was very small for two people. Walls were very thin making it a quite noisy. The breakfast was average. Packets of cereal, not much selection of fruits. Hot counter served dry shrivelled mushrooms and dry hard fried eggs. The staff were really nice and friendly.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est un point fort, avec un personnel constamment aimable et serviable à la réception, au bar et au restaurant. Quelques clients ont signalé des lacunes, telles que des réponses lentes, un manque de connaissances ou des normes incohérentes.

Avis de voyageur à ce sujet

10

Clive

18 mai 2025

·

A séjourné 1 nuit

Good welcome at reception also good service in the bar and restaurant area Clean and will stay again

10

Robert

17 oct. 2025

·

A séjourné 1 nuit

Staff were lovely and very helpful through my stay, the food in thr evening and breakfast was also very nice.

8

Paul

5 nov. 2025

·

A séjourné 1 nuit

Very friendly staff on check in and check out,Clean room and very comfortable bed.

10

Gary

12 oct. 2025

·

A séjourné 1 nuit

The food at the hotel was lovely. We had an evening meal and breakfast. The restaurant staff were very friendly and very attentive. The bar was adequately stocked, but I think they missed a trick. The hotel is pretty close to Penderyn distillery , yet stock nothing of their range. I for one would definitely have spent more at the bar if more Welsh or local beverages had been on offer. A black dragon cider would have been preferable to a bland Singha beer, or a penderyn single malt over whatever generic brand X whisky. The only other issue was the shower in the room was very underpowered. Not sure if it's a water pressure issue, but there was no way to use it effectively without having the shower head in you hand & even then it was not great. Overall, due to the lovely friendly team looking after us,.we would stay again.

6

Stephen

14 août 2024

·

A séjourné 2 nuits

Bathroom was really poor with mould marks on ceiling and tiles. Bathroom door had damage to the bottom. Locking the bathroom door in the middle of the night, sounded as if you were locking up Alcatraz prison! Staff were not particularly welcoming. However on leaving we were told to enjoy our day.

10

Mike

20 sept. 2025

·

A séjourné 1 nuit

Really enjoyed our stay all the staff were friendly and helpful. Nialll on reception was great at helping us with transport into the city

10

James

15 févr. 2024

·

A séjourné 1 nuit

Amazing friendly efficient staff made to feel welcome and comfortable.

8

Susan

5 sept. 2025

·

A séjourné 1 nuit

The hotel was very convenient for us when we needed to be nearby for an appointment early in the morning. It seems a bit dated but the bed was comfortable. The signs directing to rooms were a bit confusing. There wasn't much tea and coffee provided but I'm sure we could have had more if we had time to ask. There wasn't much room to hang clothes but I guess it's not designed for a long stay. Staff very helpful, particularly on reception. Food was tasty and well presented.

8

Owen

2 sept. 2024

·

A séjourné 2 nuits

Staff were exceptionally helpful and friendly. Cooked breakfast was really good, coffee was good. Room was clean and comfy, an adequate size.

8

Samuel

30 nov. 2025

·

A séjourné 1 nuit

Staff were really pleasant and courteous. Breakfast was excellent

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

L'emplacement en dehors de la ville, au calme, convient aux automobilistes et offre un accès facile à Swansea et aux sites à proximité tels que le stade et l'hôpital. Moins pratique sans voiture, avec des difficultés à obtenir un transport tôt le dimanche matin.

Avis de voyageur à ce sujet

8

Ada

31 août 2024

·

A séjourné 2 nuits

Nice place to stay short drive to supermarkets and near where we wanted to be

6

Miss h c Kilgannon

13 mai 2025

·

A séjourné 1 nuit

Ok stay but out of town

8

Debbie

11 oct. 2023

·

A séjourné 2 nuits

Hotel is located outside Swansea away from a town. Public areas are nice and modern with a restaurant . Prices were on the high side for an out of town hotel so we chose not to eat in the restaurant. Hotel room was clean and had a comfy large bed , but the fixtures and carpet suggested it needed a refurb . Used Tesco vouchers so was a good value 2 nigh stay

6

SAHEED

4 août 2024

·

A séjourné 2 nuits

If you wish to enjoy the place you must visit with your car, and if you are not visiting with your car don't plan to leave the hotel early on a Sunday. My experience was a nightmare as we were unable to get a uber we eventually missed our coach back home

8

Christine

18 juil. 2024

·

A séjourné 2 nuits

Ideal, quiet location and plenty of parking. Rooms are comfortable, clean and nice touch having a sofa to sit on. Booking in was very easy with pleasant staff. We didnt eat in restaurant so can't comment on food.

6

Justin

15 juil. 2025

·

A séjourné 3 nuits

A bit out of the way

10

Ian

12 oct. 2025

·

A séjourné 1 nuit

It was a lovely setting and ideal for what we wanted, we went to the swansea stadium and it was walking distance.

8

Gerald

11 févr. 2025

·

A séjourné 1 nuit

A very handy hotel for visiting Swansea or Morriston including the hospital, some 10 to 15 minutes drive away. Clean, reasonably comfortable, heating and hotwater problem was obvious during our stay. Good service, nice food and a large bar/ lounge on site . Free parking with some dog friendly rooms.

8

Olivia

23 juil. 2023

·

A séjourné 1 nuit

Not great location but good for a rest stop and the restaurant is good too!

8

Vicky

17 oct. 2024

·

A séjourné 1 nuit

Nice hotel in a convenient location. Room nice and clean and comfortable.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner et les repas du soir reçoivent fréquemment des éloges pour leur qualité, plusieurs notant un bar et un restaurant agréables. Parmi les critiques, on trouve des petits-déjeuners moyens ou limités, des boissons chères ou un stock de bar limité, et une fermeture occasionnelle du bar.

Avis de voyageur à ce sujet

8

Sam

6 août 2024

·

A séjourné 5 nuits

Plus points: Had a pleasant stay at Mercure Swansea. Room was big, bed was comfortable, whole place was very clean, and hotel was conveniently situated to get into city centre. Minus points: My wife found that the hot water was not hot enough for her bath (though it was warm enough for me!). We were offered vouchers for breakfast for £12 when we arrived which we bought for 2 mornings of our stay but they weren’t great value. The receptionist said he “would give us £10 if we couldn’t find what we wanted on the breakfast menu- they had everything!”. This was a bold statement and I claim my tenner, as there was no porridge, no bananas and no croissants on the mornings when we had breakfast in the hotel. Which was disappointing frankly. I ended up having cereal and toast, and fruit juice and coffee. I’m pretty sure that would’ve cost less than £12 elsewhere.

10

Robert

17 oct. 2025

·

A séjourné 1 nuit

Staff were lovely and very helpful through my stay, the food in thr evening and breakfast was also very nice.

10

Gary

12 oct. 2025

·

A séjourné 1 nuit

The food at the hotel was lovely. We had an evening meal and breakfast. The restaurant staff were very friendly and very attentive. The bar was adequately stocked, but I think they missed a trick. The hotel is pretty close to Penderyn distillery , yet stock nothing of their range. I for one would definitely have spent more at the bar if more Welsh or local beverages had been on offer. A black dragon cider would have been preferable to a bland Singha beer, or a penderyn single malt over whatever generic brand X whisky. The only other issue was the shower in the room was very underpowered. Not sure if it's a water pressure issue, but there was no way to use it effectively without having the shower head in you hand & even then it was not great. Overall, due to the lovely friendly team looking after us,.we would stay again.

8

robert

10 nov. 2024

·

A séjourné 2 nuits

Two night stay overall good. Much improved device and food compared to our stay two years ago. If the menu for food is important to you then be aware that the menu on the web covers samples from across all the mercure hotels . Some items are not available in Swansea The same is true of the bar stock. No alcohol free beers available. So much for encouraging no drink and driving prior to Christmas

10

Christopher

4 juin 2024

·

A séjourné 1 nuit

Great place to stay for a business trip friendly staff, great breakfast choice

8

Susan

5 sept. 2025

·

A séjourné 1 nuit

The hotel was very convenient for us when we needed to be nearby for an appointment early in the morning. It seems a bit dated but the bed was comfortable. The signs directing to rooms were a bit confusing. There wasn't much tea and coffee provided but I'm sure we could have had more if we had time to ask. There wasn't much room to hang clothes but I guess it's not designed for a long stay. Staff very helpful, particularly on reception. Food was tasty and well presented.

6

Rhodri

2 févr. 2023

·

A séjourné 1 nuit

Hotel was OK. Rooms are showing their age a bit and my sink was damaged. But we’re clean and comfortable. Bar and restaurant area are nice Food was good and reasonably priced. Drinks at the bar on the other hand were extortionate! It must be the most expensive pint in Wales. £6.45 plus 10% service charge for a pint.

8

Samuel

30 nov. 2025

·

A séjourné 1 nuit

Staff were really pleasant and courteous. Breakfast was excellent

6

Caroline

28 mars 2025

·

A séjourné 2 nuits

Average hotel. Room was ok but the bed was very small for two people. Walls were very thin making it a quite noisy. The breakfast was average. Packets of cereal, not much selection of fruits. Hot counter served dry shrivelled mushrooms and dry hard fried eggs. The staff were really nice and friendly.

10

Joanne

1 sept. 2025

·

A séjourné 1 nuit

I liked the breakfast options

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	79 $US
février	87 $US
mars	95 $US
avril	91 $US
mai	109 $US
juin	100 $US
juillet	105 $US
août	106 $US
septembre	104 $US
octobre	95 $US
novembre	89 $US
décembre	82 $US

di	lu	ma	me	je	ve	sa
1 $79	2 $99	3 $106	4 $101	5 $80	6 $62	7 $99
8 $85	9 $118	10 $127	11 $125	12 $102	13 $78	14 $91
15 $80	16 $118	17 $126	18 $125	19 $108	20 $71	21 $118
22 $78	23 $95	24 $120	25 $98	26 $74	27 $67	28 $89
29 $75	30 $93

Mercure Swansea Hotel

Prix pour Mercure Swansea Hotel

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Privilege, Chambre, 1 lit double

Chambre Classique, 1 lit double

Chambre Classique, 2 lits une place

Chambre Familiale, plusieurs lits (Classic)

Chambre Familiale, plusieurs lits (2 Adults and 1 Child)

Avis des voyageurs sur Mercure Swansea Hotel

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $109	21 $110	22 $90	23 $75	24 $107
25 $83	26 $98	27 $105	28 $105	29 $93	30 $74	31 $97