Kenzi Solazur

Absolutely disgraceful service once again throughout and even though I felt they deserved a second chance last time I will never return. Staff are rude, incapable of managing services and simply are not interested. A complaint will cause an uncomfortable argument. Breakfast is chaos, with children running riot and staff incapable of dealing with requests. Often you cannot find cutlery, or glasses and tables are generally dirty although there is staff available. The pool is an absolute nightmare, overcrowded with very loud music and the small small as if it were in an amusement park. I understand that mainly the hotel is frequented by Moroccan families and culturally they find things acceptable that Europeans don't but the price is exhobitant and much more is expected.

Piscine en travaux, j’étais très déçu m.

No pool and under construction not a 4 star more like 2 star

Very convenient for the beach, port and centre of town. Its a pity that people can smoke in the foyer and bars in the hotel. This meant you could not enjoy those areas if you are a non smoker.

I booked this hotel for use of the gym and the spa. As it is Ramadan these were closed but they were advertised as available at the time of booking. The room was ok id say it is more a 3 star hotel and definitely not 4.5!! The bar staff were inattentive and dismissive spending more time on their phones than customer service! The staff weren’t very friendly or helpful when I asked about the gym they opened it with a security guard observing us to which we left. The gym equipment was also very poor no free weights and some machines not working. I asked to speak to the manager but he didn’t work weekends and there was no one else in charge. We had booked 3 nights but only stayed 2!

Habitaciones bien, la mejor ubicación , pero pésimo equipo del gym esto le resta puntos

Nice hotel, convenient location in the new part of town. Lovely beach across the street. Make sure you book a room with sea view. You will not be disappointed. You can even see the Spanish coastline (Tenerife) in the distance from your room. Too bad the hotel pool wasn’t open. I was there in January and had the pool been open, cleaned and heated I would have definitely used it. But I understand that it was winter temperatures in Morocco. For me as a Canadian it was like Spring.

Mooi hotel, vriendelijke schoonmaakster, er werd ook goed geholpen met het regelen van een taxi als we ergens heen wilden. De spa is geweldig, lekkere massage gehad van een uur voor een mooie prijs!

Está muy bien. En proceso de restauración pero ya está excelente. Sin piscinas por refaccion

Excellent séjour au Kenzi solazur ! Le personnel est sympathique et très compétent, en particulier au snack de la piscine et au salon de beauté "O spa" 😁 Seul bémol : musique trop forte l'après-midi midi autour de la piscine.

Kamer schoon maar bad doekjes zijn oud met een fisse geur. Kamer is ruim en netjes maar raam isolatie kan een stukje beter

Zimmer sauber, Steckdosenumrandung ist teilweise abgefallen, auch die Duscharmatur hatte schon bessere Tage. Das Frühstück hat uns auch nicht überzeugt. Im Foyer wird geraucht. Ansonsten alles super sauber und sehr nettes hilfsbereites Personal. Auch der Parkservice ist super.

Ne vaut pas ses 4 étoiles, chambre et sdb sale, pas d entretien, lit pas confortable, service féminin très désagréable contrairement aux hommes très sympathique et professionnel ( bagage, voiturier …) Les femmes de ménage viennent frapper aux portes à 9h30 quand le checkout est à 12h Personnellement très déçu

Clean room,

This is a big hotel, clean, in great conditions, nice pool, good bars, wonderful buffet, nice staff just in front of the beach. Many restaurants close by.

- Goede service bij de privé parking! Echt waar top mensen die aan de privé parking werken - Dit keer kamer was vies! - Wc bril was kapot en heel vies! - Bedlakens had gewoon vlekken! - 3 dagen lang kreeg ik geen handdoeken! - de “housceeping” waren zeer brutaal! - bij de zwembad bestelden we drank, toen ik ging afrekenen namen ze gewoon fooi van men wisselgeld zonder mijn toestemming!! Dit kan echt niet, heel ongepast gedrag!!

Los primeros dos días no tuvimos toallas limpias, el segundo do día no tuve papel higiénico, tuve que bajar al baño de atrás comunes para llevar papel pues lo solicité en recepción y no lo llevaron. El segundo día también salimos todo el día y al regresar al hotel no estaba limpia la habitación, me quejé en recepción y el gerente amablemente me cambio de habitación. Aun así, la habitación estaba no tan limpia y del baño ya ni hablamos. Tenía hongos en la regadera.

Nice rooms, clean, checking smooth Isolation window in room could be improved. Bathroom towels are poor quality with bad smell

Upon arrival they gave me a room that wasn’t clean and smelled like urine, I called and complained and they changed my room to a cleaned one, the breakfast was ok as well.

The breakfast was dirty

Kamer schoon maar bad doekjes zijn oud met een fisse geur. Kamer is ruim en netjes maar raam isolatie kan een stukje beter

Pas terrible comme hôtel 4 étoiles. La climatisation est centrale et pas réglage soit même au niveau de la température. Le frigo du mini bar était HS. Pas de thé ou café. Le parking de l'hotel n'est pas dans le même bâtiment, il faut marcher 200 mètres. Insonosiration pas bonne. Toute la circulation s'entend dans la chambre

The air conditioning was not working

Pros. Some rooms have an ocean view. It is not too far from the old Medina and the tapas bar downstairs was okay. Cons. Very rundown property far beyond its heyday. The reception foyer makes you think the hotel will be okay, but the rooms are in a state of disrepair and neglect. The 3 staff did not offer any assistance at the front when we arrived with all our luggage and maintained a rude attitude our whole stay, likely the worst we have experienced. They would stand in the doorways (one of which is broken and permanently closed), not greet or acknowledge us and block entry making you walk around them. Mostly on their phones. I asked for an umbrella during the heavy rain, they pointed to the two avaialble and barked "thats for the carpark" and I asked for the second one to which he barked louder "broken!" Checkin took 25 minutes. 3 staff members in the office area on their computers and phones watching one girl check in the whole line of people. First room on 2nd floor, the AC did not work and the thermostat had an additional switch added to turn it off and on but still didnt work. The room smelled like food and cigarettes, however the overall condition was reasonable. The front desks response was the hotel was full untill we said it smelled like rotten food and suddenly a new room was available on the 7th floor. 2nd room was worse with holes in the walls and graffiti engraved in the bathroom. Would not recommend. More to say but have run out of characters allowed.

Nice rooms, clean, checking smooth Isolation window in room could be improved. Bathroom towels are poor quality with bad smell

The hotel is in a good location. Lots and f restaurants and a beautiful beach. The breakfast buffet is very good. The bad is that they didn’t have air conditioning. We were told to just open the window which would be fine if the cars didn’t honk their horns all night. It made sleeping very uncomfortable.

Nice view and convenient location

Hotel is clean but the room are very small.

This hotel Needs a lot of work, the staff is very uncoordinated and need lots of training,the rooms are very outdated…they need to start over lol

My husband and I actually couldn’t wait for our stay at the Kenzi particularly for its close location to the beach, but by the second day, we couldn’t wait to leave! The hotel is old and tired! While we stayed in a duplex, hoping to give us more space, the furniture was scratched up and dirty. I didn’t even want to sit on the couch. We ran out of water every day in the bathroom for whatever reason (I thought it might’ve been related to the construction on the bottom floor), and there was always a huge puddle of water after taking a shower because the tub is not properly sealed around the glass. The outlets next to the beds also were not working, making it very inconvenient to charge phones etc. It’s a smoking hotel also!! While the website says it has “designated” smoking areas, the lobby seems to be one of those areas, much to our dismay!!! Had we known that, we would’ve stayed somewhere else. We also opted for the daily breakfast, and we would’ve been better off getting food at the very closest cafes. The breakfast areas were not clean, and the food was quite mediocre at best. The only good thing was the bed, which was firm to our liking, but it was only a queen sized bed when the reservation website called it a king. We will definitely be staying elsewhere when we’re back in Tangiers.

Absolutely disgraceful service once again throughout and even though I felt they deserved a second chance last time I will never return. Staff are rude, incapable of managing services and simply are not interested. A complaint will cause an uncomfortable argument. Breakfast is chaos, with children running riot and staff incapable of dealing with requests. Often you cannot find cutlery, or glasses and tables are generally dirty although there is staff available. The pool is an absolute nightmare, overcrowded with very loud music and the small small as if it were in an amusement park. I understand that mainly the hotel is frequented by Moroccan families and culturally they find things acceptable that Europeans don't but the price is exhobitant and much more is expected.

The hotel location is phenomenal! Everything within walking distance! Beach ofcourse as it's beachfront lol restaurants supermarket. Train station red bus stop ...and it is VERY safe all day / night ! The hotell staff are very nice and polite, especially this guy named Redouane at the reception, he patiently helped fix my messed up booking i made in expedia also this girl Hanaa at the breakfast buffet , she was very sweet and fast responder when i asked for silverware...The only thing I would like management to consider is that our suite didn't have lock from inside wich made me feel bit uncomfortable leaving my teenage daughter alone to go get breakfast as she doesn't eat breakfast , I'm a travler and that is the first time where a hotel room doesn't have locks inside, even though it's very safe area / city but it doesn't hurt to have that Tangier is a beautiful city to visit ! Shokran Redouane & Hanaa , will definitely go back one day .

Great choice. We had a great welcoming. There’s a valet to park your car. The staff were very friendly and helpful. Breakfast was great! Loads of options and the staff keep refilling the food. Housekeeping was extraordinary! Close to the Beach and boulevard as well.

The location, the staff and the cleanliness was brilliant. Excellent stay Front check-in staff were professional.

Did not love my stay. Check in was not efficient and took forever. Staff is just standing there on their phone and being unhelpful except the guy who helped with our bags. Front desk does not answer. Plugs not working, Ac was not working well. Overall unpleasant experience and would not go back. Absolutely not worth the money!

I booked this hotel for use of the gym and the spa. As it is Ramadan these were closed but they were advertised as available at the time of booking. The room was ok id say it is more a 3 star hotel and definitely not 4.5!! The bar staff were inattentive and dismissive spending more time on their phones than customer service! The staff weren’t very friendly or helpful when I asked about the gym they opened it with a security guard observing us to which we left. The gym equipment was also very poor no free weights and some machines not working. I asked to speak to the manager but he didn’t work weekends and there was no one else in charge. We had booked 3 nights but only stayed 2!

I stayed 13 to 15 of may in this hotel, The Staff amazing 5 stars, Cleanes good 4 star Are 5 stars Front Disck Service 5 stars I definitely recommend to my friend's Room service great 5 stars

The staff are super friendly and kind. From the welcome desk to the house keeping to the restaurant to the spa. You really feel there is an harmony and professionalism in how things are managed. We really enjoyed our stay there and we'd like to extend our thanks and appreciation to the accommodation manger, GM, Spa manager and all the staff.

Very slow service. Staff not helpful. Not friendly. No towels available. Housekeeping service the worst. Overall the worst experience I've ever had in hotel stays. They made me wait 2 to 3 hours to get towels. I got my towels around 9pm instead of in the morning like most hotels. The elevator doesn't work properly. This hotel is rated 4 stars ut should rated -1 star

Disinterested staff to a man and women. Paying guests are an inconvenience that disturb their day. They don't allow the A/C to be turned on until its 'summer'. I was there in June and the temperature was in the 30s . The water wasn't running in my bathroom. I was told to wait in my room as Maintenance are only allowed in when the guest is present. He arrived in half an hour without his tools . Told me he was just going to get them and never came back! Receptions only comment was would you like a different room! Breakfast was dreadful so only went twice (in 9 days). Restaurant food was very hit or miss. The pool area allows outside guest to play their own sound systems so that a relaxing Sunday became Battle of the Bands! The place is obviously just for people on tours staying one night and moving on.

Wonderful and helpful staff. Great beach location. Short cab ride to the medina and souk. I travelled with a wheelchair user and staff always were there to help me.

Location was great, hotel was great.

Muy buena ubicacion. Muy buenas prestaciones

The location is easily walkable to many restaurants and the beach.

Very convenient for the beach, port and centre of town. Its a pity that people can smoke in the foyer and bars in the hotel. This meant you could not enjoy those areas if you are a non smoker.

Great location by the beach

Loved my stay 😍 perfect location

Clean hotel room, great location to the beach, lot of restaurants.

Nice hotel, convenient location in the new part of town. Lovely beach across the street. Make sure you book a room with sea view. You will not be disappointed. You can even see the Spanish coastline (Tenerife) in the distance from your room. Too bad the hotel pool wasn’t open. I was there in January and had the pool been open, cleaned and heated I would have definitely used it. But I understand that it was winter temperatures in Morocco. For me as a Canadian it was like Spring.

Incrível, um lindo hotel a beira mar, perto da Marina de Tanger e a pouca distancia da medina.

Absolutely disgraceful service once again throughout and even though I felt they deserved a second chance last time I will never return. Staff are rude, incapable of managing services and simply are not interested. A complaint will cause an uncomfortable argument. Breakfast is chaos, with children running riot and staff incapable of dealing with requests. Often you cannot find cutlery, or glasses and tables are generally dirty although there is staff available. The pool is an absolute nightmare, overcrowded with very loud music and the small small as if it were in an amusement park. I understand that mainly the hotel is frequented by Moroccan families and culturally they find things acceptable that Europeans don't but the price is exhobitant and much more is expected.

Great choice. We had a great welcoming. There’s a valet to park your car. The staff were very friendly and helpful. Breakfast was great! Loads of options and the staff keep refilling the food. Housekeeping was extraordinary! Close to the Beach and boulevard as well.

Right by the ocean front.walkable to the Marina, restaurants and train station. Staff at front desk very helpful. Special thanks to M. Moualooakil for helping me print my tour bus tickets Thursday night. We had trouble printing and he was very kind to print from his phone number for me. He went above and beyond fo make it happen. Thank you. Breakfast was good and I was able to use pool and gym without any problems.

Great service. Friendly staff. Breakfast buffet is great. Many choices and abundantly. Hop in Hop off stops in front the Hotel even there's no signs there. Just ask the busses to stop.

The check in was very bad. The restaurant served same food lunch and dinner. Bathroom no toothpaste the is no hangers. Tv no cnn or any USA chanel. Leavieng the hotel there was no parking in the front door for our taxi we had to walk out to the street to get to our taxi.

Nous avions choisi une chambre triple (suite vue sur mer) très belle suite luxueuse et bien équipée. Mais le lit de la 3e personne a mis du temps à arriver… Salle de bains et douche magnifiques mais la pente insuffisante dans la douche fait que l’eau inonde la salle de bain. Nonobstant c’est un magnifique hôtel en bordure de plage et nous y reviendrons sûrement. Le petit déjeuner est somptueux et pour tous les goûts ; le restaurant marocain est excellent et on y dîne en musique avec l’orchestre chaque soir.

Super séjour, malgré la vue sur le parking mais bon on aurait du payer le supplément vue sur la mer. L’environnement face à la mer est très agréable. Le personnel était au petit soin, le petit déjeuner impeccable (petite amélioration : le même ustensile est utilisé pour deux plats différents par exemple et il n’y avait pas d’étiquette de présentation de plat) mais à part je recommande cet hôtel.

We were staying at this hotel to visit our son who is a student in Tangier. The hotel was well maintained with a 1980s old money vibe. It was clean and convenient. We had to ask for toilet paper and towels as they were not replaced after housekeeping cleaned. It was strange to us not to have a fan in the bathroom or screens on the windows but that is an American expectation. The breakfast buffet was huge, but the staff had a hard time keeping up with replenishing the food and silverware after the daily tour busses left. The restaurant staff were friendly, but the front desk left much to be desired. They were not rude just barely spoke.

Lift waiting times, unfriendly reception staff, breakfast buffet a disaster, uncleared tables, no plates and no tables.

The breakfast was dirty