Name: Hyatt Regency Tokyo
Address: Shinjuku-ku, Nishishinjuku 2-7-2, Nishi-Shinjuku, Tokyo, Japan, Tokyo, Tokyo Prefecture, JP
Price range: US$272–US$837 per night
Rating: 8.58

What guests think

At Hyatt Regency Tokyo, reviewers consistently praise the friendly, attentive staff, very clean rooms, and standout breakfast, while noting ongoing lobby renovations and pool closures, and that the quiet business area location sits a walk from Shinjuku Station.

Rooms are often spacious with city or park views, though several guests found some rooms dated, with occasional noise, dim bathrooms, or lingering smoke or musty smells. Facilities impress with a strong gym and well regarded spa, but renovations disrupted public spaces and the pool/onsen; dining quality, especially breakfast, is highly rated, though hours can be limited and prices feel high. The location is convenient to metro lines and an airport limousine stop, yet sits in a quieter office district about 10-20 minutes on foot from central Shinjuku. Expect polished service and comfort with some trade-offs around renovations, amenities, and proximity.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The gym is praised and the spa receives strong reviews, but lobby renovations disrupted common areas and the pool/onsen have been closed or under construction. Some guests also noted club lounge limitations and bar or restaurant closures during works.

Related guest reviews

10

Barjinder

5 Sept 2025

·

Stayed 5 nights

Gym is phenomenal!

6

Marjory

7 Mar 2025

·

Stayed 1 night

We’re not told significant renovations were happening during out stay

6

Sharlie

19 Sept 2024

·

Stayed 1 night

Not likely to return. Great location. The staff were very cordial and the room was spacious, but the room was quite dated and the A/C was noisy. The bathroom in the room was also dirty upon arrival. Unfortunate as we typically enjoy Hyatt experiences. It should also be noted that there were ongoing renovations in the lobby of the hotel in August 2024 - this didn’t affect the stay, but we were only notified after booking.

6

Ani

6 Sept 2024

·

Stayed 3 nights

Property was ok because it was under construction and the lobby area wasn’t at its best

10

Maxx

23 Oct 2025

·

Stayed 2 nights

Solid property which has been nicely renovated. Corner Studio suite was extremely spacious and comfortable, with a unique split zone climate control in bathroom versus rest of room. Great views including Mt Fuji when clear. One of the nicer regency clubs I’ve seen, with great variety of food and impressive alcohol assortment included. Lobby bar had excellent cocktails with a good DJ playing tasteful music. Only demerit is location. Outside of government buildings, it’s not a very walkable location. There are two subway stations at either end of the property which easily connect you.

10

David

29 Mar 2025

·

Stayed 1 night

The lobby was limited and noisy due to ongoing renovations. Otherwise a very pleasant stay.

10

Samantha

4 Jan 2026

·

Stayed 3 nights

We had an excellent stay at the Hyatt Regency Tokyo and would highly recommend it. The hotel is very clean, well maintained and staffed by professional, courteous and attentive team members across the board. The rooms are spacious by Tokyo standards and serviced daily without needing to request housekeeping. Complimentary water is provided, and the hotel takes recycling seriously, which we appreciated. The spa was a standout experience. The staff were highly skilled, professional and clearly very experienced. We left feeling refreshed, relaxed and calm. The concierge, front desk, doormen and bell staff were consistently helpful with questions, directions and transportation. The hotel is conveniently located near a train line, making it easy to get around, and taxis are always readily available. If you are looking for a comfortable, roomier hotel with excellent service, this is a great choice. The only note is that the hotel attracts many international travelers. Overall, it was a fantastic experience and we would absolutely stay here again.

8

Larry

20 Sept 2024

·

Stayed 5 nights

Excellent food at restaurants. Very responsive staff. Large renovation project underway that resulted in closure of some restaurants. Also, tarp covered portion of first floor. Room rates should have been reduced due to inconvenience or customers should be informed of project work so that could be taken into consideration before selecting hotel.

10

Haafiz

5 Nov 2025

·

Stayed 6 nights

Perfect stay. Phenomenal hotel gym and location. The rooms are outstanding

2

Geoffrey

10 Nov 2025

·

Stayed 5 nights

Hotel was fine but pool and hot tub and onsen are under construction and renovation woth no mention of on either hotels.com or hyatt’s websites when booking. Extremely disappointed as I was looking forward to using the lap pool - a rare find.

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Cleanliness

Reviews frequently describe rooms and common areas as very clean or spotless. Some guests noted issues such as bathroom odors, lingering smoke smells, or occasional missed details.

Related guest reviews

4

FENG

5 Jun 2024

·

Stayed 2 nights

Washroom has annoy smell. Changed room the second day.

10

Elsa

29 Aug 2025

·

Stayed 4 nights

Excelente personal y limpieza

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2

Amanda

10 Mar 2024

·

Stayed 1 night

My room was supposed to be non smoking and smelled of smoke. The hotel staff just said “sorry”. But never offered to move my room. Very disappointed with this experience. In addition my room seemed outdated and did not even have a coffee maker . I would not stay here again, there are many nicer hotels in Tokyo

10

Talut

11 Jun 2025

·

Stayed 4 nights

Comfortable beds and clean rooms

10

Sheena

9 Dec 2025

·

Stayed 2 nights

Clean room. Very nice view and the upgraded room has a modern and nice design

10

david

16 Nov 2025

·

Stayed 3 nights

Excellent service , staff amazing room spotless made our first trip to Tokyo so pleasant

10

Ashley

1 Nov 2025

·

Stayed 3 nights

Super nice and attentive staff. Clean rooms!

10

Rachael

9 Sept 2025

·

Stayed 5 nights

Very clean and well attended by staff. Highly recommend!

4

Robert Vinh Gia

3 Jan 2025

·

Stayed 1 night

Room has terrible smell from the bathroom and toilet. I will never stay with this hotel again.

10

KRISTIN M

3 Nov 2025

·

Stayed 3 nights

Great breakfast, clean rooms and great service!

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Rooms

Rooms are often spacious with city, park, or Mt. Fuji views, and some renovated units feel modern. Others reported dated decor, limited soundproofing, dim bathroom lighting, noisy A/C, or smaller layouts.

Related guest reviews

10

Liz

15 Oct 2025

·

Stayed 2 nights

Family of 4 with two elementary aged kids- the room had a king size bed and two smaller mattresses at the large window seats that the kids fit perfectly in. Views of Tokyo were incredible! Very modern and comfortable, extremely clean. The staff were attentive and friendly. Do not miss the breakfast buffet- best breakfast buffet we’ve ever had! Location was great- the park close by was a nice mini escape from the hustle and bustle, subway station on the corner, and close to the center of Shinjuku. Hotel gym was top tier. Dining options in the hotel were a major plus!

8

Robin Tobias

18 May 2025

·

Stayed 6 nights

Lovely looking hotel, fantastic lobby, staff were brilliant. Room was comfortable, beds really good. However, the hotel has really poor soundproofing, which meant loads of bangs, thumps, and other noise throughout the night - which really lets it all down.

10

Sheena

9 Dec 2025

·

Stayed 2 nights

Clean room. Very nice view and the upgraded room has a modern and nice design

10

Bruce A

26 Sept 2025

·

Stayed 10 nights

Perfect 10/10 stay. Loved everything. Central to our needs. Corner suite is highly recommended - spacious and stylishly finished with views of the city.

6

Sharlie

19 Sept 2024

·

Stayed 1 night

Not likely to return. Great location. The staff were very cordial and the room was spacious, but the room was quite dated and the A/C was noisy. The bathroom in the room was also dirty upon arrival. Unfortunate as we typically enjoy Hyatt experiences. It should also be noted that there were ongoing renovations in the lobby of the hotel in August 2024 - this didn’t affect the stay, but we were only notified after booking.

8

Aman

16 Jun 2024

·

Stayed 3 nights

This property is great in terms of its location except that rooms are tiny. We are a family of three with a daughter in early teens and it was so hard to move around the room or open a suitcase unless you place it on the bed.

10

Maxx

23 Oct 2025

·

Stayed 2 nights

Solid property which has been nicely renovated. Corner Studio suite was extremely spacious and comfortable, with a unique split zone climate control in bathroom versus rest of room. Great views including Mt Fuji when clear. One of the nicer regency clubs I’ve seen, with great variety of food and impressive alcohol assortment included. Lobby bar had excellent cocktails with a good DJ playing tasteful music. Only demerit is location. Outside of government buildings, it’s not a very walkable location. There are two subway stations at either end of the property which easily connect you.

8

David

25 Oct 2025

·

Stayed 4 nights

Lighting in bathrooms was too dim.

10

Samantha

4 Jan 2026

·

Stayed 3 nights

We had an excellent stay at the Hyatt Regency Tokyo and would highly recommend it. The hotel is very clean, well maintained and staffed by professional, courteous and attentive team members across the board. The rooms are spacious by Tokyo standards and serviced daily without needing to request housekeeping. Complimentary water is provided, and the hotel takes recycling seriously, which we appreciated. The spa was a standout experience. The staff were highly skilled, professional and clearly very experienced. We left feeling refreshed, relaxed and calm. The concierge, front desk, doormen and bell staff were consistently helpful with questions, directions and transportation. The hotel is conveniently located near a train line, making it easy to get around, and taxis are always readily available. If you are looking for a comfortable, roomier hotel with excellent service, this is a great choice. The only note is that the hotel attracts many international travelers. Overall, it was a fantastic experience and we would absolutely stay here again.

10

Jaime

5 Nov 2025

·

Stayed 2 nights

room was clean, the hotel seemed well maintained, the buffet dinner is really good and well priced, our room view (the park) was really nice, you can see Fuji on a clear day, we were pleasantly surprised one day where we could see it from our window.

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Service

Service is widely described as friendly, professional, and helpful across the hotel. A minority reported slow or unhelpful check-in and occasional communication issues.

Related guest reviews

10

Amy

23 Feb 2026

·

Stayed 3 nights

Very nice hotel and rooms. The staff was very nice and went above and beyond to help us with things. Would highly recommend.

10

Daniel

9 Mar 2024

·

Stayed 4 nights

Fantastic place to stay in all regards. The staff were enormously helpful and always cheerful.

4

Kuching

6 Jun 2025

·

Stayed 1 night

i think the counter service person for check is very poor altutides, no patential and no service mindset

10

Daniel

5 May 2023

·

Stayed 2 nights

Amazing friendly staff. Super attentive made my honeymoon with my wife super special

10

Milli

24 Sept 2025

·

Stayed 4 nights

Customer service was outstanding. The staff was helpful and welcoming. The gym was nice. We booked a corner room and it was wonderful. Will definitely stay here next time.

10

Chun Soo

19 Aug 2025

·

Stayed 2 nights

The staff provided exceptionally kind and attentive service, and all of my requests were handled with precision. The room was spotlessly clean, and the surroundings—close to the park and the prefectural office—were quiet and relaxing. Convenient pedestrian access through the tunnel made it easy to reach the Shinjuku Station area, and the limousine bus from the airport was a great advantage. Everything was perfect, and I highly recommend this hotel.

2

Yin King Helena

1 Nov 2025

·

Stayed 1 night

Hyatt Regency’s check in service was extremely bad, long waiting for 3 hours. Even I was willing to pay higher for an upgrade room, they were not able to arrange for me.

10

Samantha

4 Jan 2026

·

Stayed 3 nights

We had an excellent stay at the Hyatt Regency Tokyo and would highly recommend it. The hotel is very clean, well maintained and staffed by professional, courteous and attentive team members across the board. The rooms are spacious by Tokyo standards and serviced daily without needing to request housekeeping. Complimentary water is provided, and the hotel takes recycling seriously, which we appreciated. The spa was a standout experience. The staff were highly skilled, professional and clearly very experienced. We left feeling refreshed, relaxed and calm. The concierge, front desk, doormen and bell staff were consistently helpful with questions, directions and transportation. The hotel is conveniently located near a train line, making it easy to get around, and taxis are always readily available. If you are looking for a comfortable, roomier hotel with excellent service, this is a great choice. The only note is that the hotel attracts many international travelers. Overall, it was a fantastic experience and we would absolutely stay here again.

10

charles

31 Jul 2024

·

Stayed 3 nights

This was an excellent hotel. I was most impressed with the front desk service, very attentive and helpful

10

seyed

29 Sept 2025

·

Stayed 4 nights

The staff were always courteous and helpful. Very quite place and close to train station. We used the hotel provided shuttle to Shinjuku station very often.

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Location

In a quieter Shinjuku business district near Tochomae Station and pedestrian links, with an airport limousine stop; about a 10-20 minute walk or one metro stop from central Shinjuku’s shopping and dining.

Related guest reviews

10

Liz

15 Oct 2025

·

Stayed 2 nights

Family of 4 with two elementary aged kids- the room had a king size bed and two smaller mattresses at the large window seats that the kids fit perfectly in. Views of Tokyo were incredible! Very modern and comfortable, extremely clean. The staff were attentive and friendly. Do not miss the breakfast buffet- best breakfast buffet we’ve ever had! Location was great- the park close by was a nice mini escape from the hustle and bustle, subway station on the corner, and close to the center of Shinjuku. Hotel gym was top tier. Dining options in the hotel were a major plus!

10

George

29 Jun 2024

·

Stayed 6 nights

Property is great. One stop from shinjuku station or 15 minutes walk. The metro station has an access from right below the hotel. Very convenient. It’s in a business area across from government buildings

10

Chun Soo

19 Aug 2025

·

Stayed 2 nights

The staff provided exceptionally kind and attentive service, and all of my requests were handled with precision. The room was spotlessly clean, and the surroundings—close to the park and the prefectural office—were quiet and relaxing. Convenient pedestrian access through the tunnel made it easy to reach the Shinjuku Station area, and the limousine bus from the airport was a great advantage. Everything was perfect, and I highly recommend this hotel.

10

Esra

16 Aug 2024

·

Stayed 6 nights

The Cafe had the most amazing higher quality buffet breakfast. Also great for dinner. Hotel is 15 minute walk from shopping area. Subway stop below hotel.

10

Morgan

7 Oct 2025

·

Stayed 4 nights

This was the perfect spot for our trip! The hotel is impeccable. Friendly staff and very foreign-friendly. It’s centrally located close enough to conveniently get to everything via metro or walk, but a very quiet in the immediate area. Couldn’t recommend this hotel enough!

10

Himaxi Ajay

7 Jun 2024

·

Stayed 8 nights

convenient location to the subway station on the Oedo Line and Marunouchi Line. Seven eleven and family mart in the basement. About a 15 min walk to shinjuku station.

10

Yusuke

1 Oct 2025

·

Stayed 1 night

ホテルの施設やスタッフ、サービスは素晴らしい。ロケーションは駅から遠いのでやや不便

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10

MIHYE

23 May 2024

·

Stayed 4 nights

넓은 방과 조용한 분위기의 공원 전망 방이 정말 좋았습니다. 직원분들도 친절하셨구요. 편의점도 1층에 있고 도초마에역과 바로 연결되어 정말 편했습니다. 숙박비 투자한 보람이 있었어요!

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10

Yew Chong

25 Dec 2023

·

Stayed 5 nights

Business district away from city crowd. Evening time is like a deserted town pretty lifeless area. One station away from Shinjuku.

10

Poorya

20 Sept 2025

·

Stayed 5 nights

Great area close to the subway

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Dining

Breakfast consistently stands out for quality and variety, and room service and on-site outlets get positive notes. However, several reviews mention early closing times, limited hours during renovations, and occasionally high prices.

Related guest reviews

10

Javier

9 Feb 2026

·

Stayed 9 nights

Todo perfecto. Hotel con un precio alto pero que disfrutas por cada euro pagado. Especial mención la desayuno, el gimnasio y la atención y cortesía de los empleados del hotel

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10

Christiana

8 Mar 2025

·

Stayed 8 nights

Beautiful hotel! Convenient to metro. Staff was polite and very helpful. Breakfast buffet was amazing!

10

HUNG LIM

9 Jun 2025

·

Stayed 6 nights

Excellent staying experience. I recommend using the room service and buffet breakfast.

8

Ingrid

17 Apr 2025

·

Stayed 5 nights

The hotel was great, the rooms were a good size and very clean and updated. I only gave it 4 stars because the dining closed so early. Other than that I loved it.

8

Gina Chi Hyun

18 Feb 2026

·

Stayed 1 night

We checked in for a night stay and the hotel was Great overall but there were a few things which caught my attention. During check in, we were not provided with any information regarding our breakfast, the time, venue etc. I checked my package and realized that breakfast was included so i had to check with the front desk. the breakfast was excellent great choice and quality and our host Fabio was very attentive and friendly. Room was clean and comfortable but I heard someone singing loudly it was audible, from the ceiling vent. I realized later on that when u are in the shower, as it is a tightly enclosed space, the sound gets amplified and echoes. Quite an experience. Overall a great hotel!

10

Amgad

1 Mar 2026

·

Stayed 3 nights

Great room with view, amazing breakfast, friendly staff.

10

Kristian

21 Feb 2026

·

Stayed 4 nights

Fabio thé breakfast-italian made my day, topping an already great breakfast buffet.

8

Larry

20 Sept 2024

·

Stayed 5 nights

Excellent food at restaurants. Very responsive staff. Large renovation project underway that resulted in closure of some restaurants. Also, tarp covered portion of first floor. Room rates should have been reduced due to inconvenience or customers should be informed of project work so that could be taken into consideration before selecting hotel.

10

Jaime

5 Nov 2025

·

Stayed 2 nights

room was clean, the hotel seemed well maintained, the buffet dinner is really good and well priced, our room view (the park) was really nice, you can see Fuji on a clear day, we were pleasantly surprised one day where we could see it from our window.

8

Ismael

21 Sept 2024

·

Stayed 2 nights

The overall stay was great and the service was exceptional. It may be a personal thing, but I didn’t like that I couldn’t find coffee anywhere until after 8am. I was surprised that room service didn’t provide coffee prior to 8am.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$263
February	US$292
March	US$366
April	US$400
May	US$357
June	US$317
July	US$278
August	US$270
September	US$305
October	US$399
November	US$404
December	US$370

Su	Mo	Tu	We	Th	Fr	Sa
				1 $381	2 $526	3 $531
4 $500	5 $401	6 $334	7 $320	8 $372	9 $329	10 $536
11 $393	12 $390	13 $396	14 $384	15 $542	16 $474	17 $438
18 $384	19 $443	20 $516	21 $527	22 $442	23 $572	24 $388
25 $389	26 $452	27 $837	28 $784	29 $530	30 $462	31 $388

Hyatt Regency Tokyo

Prices for Hyatt Regency Tokyo

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed, City View

Club Room, 1 King Bed (Club Access)

Deluxe Room, 2 Twin Beds, Park View

Room, 1 King Bed

Studio, 1 King Bed, Park View

Room, 2 Twin Beds, Park View

Room, 1 King Bed (High Floor)

Studio, 1 King Bed, Park View, Corner

Club Room, 2 Twin Beds (Club Access)

Regency, Suite

Suite (Ambassador)

Deluxe Room, 1 King Bed (Club Access)

Deluxe Room, 1 King Bed, Park View

Room, 2 Twin Beds, City View

Atrium, Suite

Room, 1 King Bed, Park View

Room, 1 King Bed, City View

Deluxe Room, 2 Twin Beds, City View

Guest reviews of Hyatt Regency Tokyo

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Regency Tokyo

Considering this hotel for your Tokyo trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $825	22 $439	23 $305	24 $336	25 $401	26 $761
27 $362	28 $272	29 $301	30 $288