Is parking available at the hotel?

Self parking is available on-site for a fee of JPY 1900 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately JPY 4900 for adults and JPY 2450 for children.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, step-free entrances, and accessible facilities in public areas. However, specific details about room accessibility are not provided.

Where is the hotel located in relation to key attractions?

The hotel is situated in the heart of Yokohama, within a 5-minute drive of the Yokohama Museum of Art and Landmark Tower. It is approximately 2.4 miles (3.8 km) from Pacifico Yokohama and 2.6 miles (4.1 km) from Yokohama Cosmo World.

Does the hotel have a swimming pool?

Yes, the hotel features both an indoor pool and an outdoor heated pool, with operational hours not specified. Seasonal availability may apply.

What are the policies for guests staying with children?

Children are welcome at the hotel, and there is no specified minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of JPY 10280 per night. Advance request or confirmation may be required for availability.

Yokohama Bay Sheraton Hotel

Average nightly price at Yokohama Bay Sheraton Hotel and Towers by month, last 12 months (USD)
Month	Average price
January	US$214
February	US$234
March	US$276
April	US$283
May	US$254
June	US$244
July	US$218
August	US$232
September	US$238
October	US$271
November	US$277
December	US$257

What guests think

At Yokohama Bay Sheraton Hotel and Towers, travellers repeatedly praise the ultra-convenient connection to Yokohama Station, friendly service, comfortable rooms (often spacious for Japan), and standout breakfasts and club lounge offerings, making it a reliable base for shopping and transit.

Common drawbacks include paid, time‑limited pool access, occasional long waits or inflexibility at check‑in, and some rooms feeling small or dated, with limited power outlets or older TVs noted. A few guests noted bathroom odors or smoke remnants and sporadic city noise, and some found surface routes with luggage inconvenient despite the underground link. Overall, expect a convenient, service‑forward city stay with strong breakfasts and lounge options.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The Club Lounge is frequently praised, and on-site bars/restaurants are enjoyed. Multiple reviews report the pool requires a paid fee with time limits, and it is small.

Related guest reviews

8

Fiona

20 Jul 2024

·

Stayed 10 nights

The property is situated in an exceptionally convenient location, adjacent to Yokohama Station. The daily breakfast buffet is outstanding. It should be noted that access to the pool involves a daily surcharge which, unfortunately, also comes with time/availability constraints.

8

Brent

9 May 2025

·

Stayed 4 nights

Nice Hotel and close to trains and subway. Never stayed anywhere before that charged extra to use the pool and workout area.

10

Terance

18 May 2025

·

Stayed 2 nights

The Club Lounge was amazing!

2

Jill

8 Aug 2024

·

Stayed 2 nights

I booked a city view we looked out onto a train station We went to swim in the pool and it cost us 2,200.00 yen each and coolly use for 1 hour There are extra hidden fees all over this hotel

10

junko

9 Feb 2025

·

Stayed 2 nights

横浜に来たらここ。今回は2階のレストランが、改装中で利用できませんでしたが、他でのお食事も素晴らしく、楽しい時間を過ごせました。

8

Erik

16 Apr 2024

·

Stayed 2 nights

Loungen var meget begrænset tilgængelig og udvalget af mad var småt. Morgenmad var noget bedre på anden sal. Men det ligger fantastisk centralt. Ingen hjælp til bagagen

10

Jose

2 Nov 2023

·

Stayed 4 nights

The place to stay at Yokohama Station. Many train lines are literally minutes away. I had site visits all around Kanto and Kanagawa for 3 days and managed it from here. It was only possible from this location. Pool is a little small. Don’t expect a big pool but it was adequate.

10

Michele

27 Aug 2024

·

Stayed 4 nights

This hotel is located directly across from the Yokohama train station with quick access via elevator and underground hallways. There are multiple restaurant options, and we tried two - breakfast in the morning on the second floor and cocktails and snacks on the top floor with a piano player and a beautiful view of the city. The staff was wonderful, the room was clean, quiet and cozy.

8

Marie

19 Aug 2024

·

Stayed 2 nights

I didnt like how they didnt say i would have to pay to use the pool

10

Hideki

6 Nov 2023

·

Stayed 1 night

I had great room value that came with lounge access that offers savory meals and beverages and amazing breakfast buffet. My room was very spacious with beautiful view of Yokohama, and the value was beyond my expectations because if you book mediocre motel in SF, the price was equivalent to that when i booked here.

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Cleanliness

Reviews commonly describe the hotel and rooms as clean or spotless. A few guests reported bathroom odors, mold, or lingering smoke smells.

Related guest reviews

8

Mai-Lee

12 Nov 2025

·

Stayed 2 nights

it was very clean

10

WeiEn

20 Nov 2025

·

Stayed 2 nights

一塵不染彬彬有禮

8

Naoya

16 Sept 2024

·

Stayed 2 nights

ホテル内がとてもきれいでした

8

Sumie

24 Aug 2025

·

Stayed 1 night

清潔だった

10

Masumi

25 Jul 2024

·

Stayed 2 nights

The service was very good. But I have a question about the cleanliness of the room

10

Kenya

27 Jul 2025

·

Stayed 1 night

ベッドも枕もフカフカでぐっすり睡眠出来ました！部屋も静かだし綺麗でした！アメニティをもうちょっと充実してくれてたら嬉しかったです！

8

Christine

10 Oct 2024

·

Stayed 4 nights

Liked the location. Only negative was the room was likely a smokers room before and could still smell the odour. Also very compact.

10

Jonathan

15 Nov 2024

·

Stayed 1 night

Very close to Yokohama station for transportation and shopping. Quiet and large rooms

4

Tomomi

24 Jan 2025

·

Stayed 3 nights

この度お世話になりました。トイレが臭い。下水の匂いで気がやすまりませんでした。たま、シャワーブースの床、全体にピンクカビがあり、不快でした。正直もう泊まりたくありません、ごめんなさい。

10

HITOMI

4 Nov 2024

·

Stayed 2 nights

背中と腰の痛みがあり心配しましたが、ベッドメイキングでマットや枕を工夫してくださり、おかげさまで痛みもあまりなく眠ることができました。連泊でしたが、清掃もとてもきれいにしてくださったので快適に過ごせました。ありがとうございました。

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious for Japan, quiet and comfortable, with some great views. Some guests found certain rooms small or dated, noted limited power outlets, and reported occasional noise.

Related guest reviews

10

Wasidth

5 Jun 2025

·

Stayed 4 nights

The room was not as large as we expected. I went to talk with the Club receptionists (Mana and Masahiro) who courteously help to find suites available to upgrade. Final we enjoyed the 2 suites which were excellent. Thanks to them, our stay turned from mediocre to marvelous overnight. One thing this hotel should do is to upgrade their tv to smart tv. Currently no streaming/casting/YouTube/etc. Breakfast at the Club was fine but on 2nd floor was amazing. This hotel is centralized, smack in the middle of shopping areas & train station. It’s a perfect pied-à-terre in Yokohama!

10

Michael

21 Jun 2024

·

Stayed 3 nights

The rooms here are US hotel-sized, quite unusual for Japan. Anyway, was here for a conference, and found the hotel to be quite excellent. The breakfast was good, the room very nice (was on a "club" floor but not so much that I could get free drinks at the club), the lobby impressive, and the room priced acceptably. Right across the street from the Yokohama main train station and a hundred restaurants, convenience shops, and the like.

6

Takao

20 Sept 2023

·

Stayed 4 nights

They did not recognize my gold Marriott Bonboy member status unless you book through their website. The staff at login reluctantly added the number but told me not to expect any gold privileges. Unfortunately the pool is only for gold members or above, which they don’t tell you until you show up at the pool. The cleaning crew was excellent and did a fabulous job every day. The rooms were dated and there were not enough plugs nor any USB ports to charge our phones and laptops. Very convenient location to shops and restaurants in the mall downstairs. Train station was about 5 mins walk. We decided to move to shin-Yokohama, which was more convenient to Shinkansen and half the price.

10

Nhi

28 Jun 2024

·

Stayed 6 nights

We had a great experience with this hotel. Some of our highlights: - Breakfast was amazing. Lots of options to choose from. Food was very fresh. We loved the fresh orange juice and made-to-order omelets. - Receiving 500 yen voucher for each day we opt out of cleaning service. We were able to use the vouchers on desserts at the hotel’s bakery on the last day of our stay. - Very close to Yokohama Station. - Very close to major shopping centers and dining options - Our room had a great view The room was a little smaller than other hotels we were used to, but it is considered big for hotels in Japan. Overall, we would definitely book again for future visits!

10

Yoshimi

4 Jun 2023

·

Stayed 3 nights

Super convenient for shopping and dinning. Great view of Yokohama city.

8

Isao

3 Mar 2024

·

Stayed 1 night

上階の音が響いた。

8

Sony

15 Oct 2024

·

Stayed 4 nights

The room is quite small. That’s about the only dislike

10

Kaylyn

21 Mar 2024

·

Stayed 4 nights

An amazing place to stay in Yokohama - super close to the station for easy access to get into Tokyo and rooms were so spacious for Japanese hotels.

6

chikako

1 May 2023

·

Stayed 1 night

思っていた部屋よりだいぶ狭い

10

Jonathan

15 Nov 2024

·

Stayed 1 night

Very close to Yokohama station for transportation and shopping. Quiet and large rooms

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Service

Staff are widely praised as friendly, helpful and professional. Some reviews mention long waits or inflexibility at check-in and limited luggage assistance.

Related guest reviews

8

YUJI

3 Jan 2025

·

Stayed 2 nights

隣か向かいの2部屋をリクエストしていたが、チェックイン時に一部屋の用意が1時間以上オーバーした

8

Erik

16 Apr 2024

·

Stayed 2 nights

Loungen var meget begrænset tilgængelig og udvalget af mad var småt. Morgenmad var noget bedre på anden sal. Men det ligger fantastisk centralt. Ingen hjælp til bagagen

2

Shawn

9 Nov 2025

·

Stayed 6 nights

I believe this property fundamentally is NOT tourist focused, and definitely would not be to standards fit for a family vacation. Staff was attentive, courteous and exude Japanese values. However, the Sheraton in and of itself is business oriented and driven. The lay out itself should have been red flags, multiple restaurants, businesses, weddings venues etc. proliferate the entire hotel and are obviously its priority. Please review other negative reviews of this property as they are all true and you have been warned. From the very start, I was Absolutely disappointed with hotel policy of not accommodating an early check-in or at the very least service guest with options. Caught a red eye flight-in, up for for more than 24hrs only to be told at the front desk that they could not accommodate anything until 3pm and to come back then. Tired and exhausted, no place to wait, we were forced into the corner of the lobby to wait for over 5 hours. I’ve never been treated or made to feel like a homeless person in my life. With so many other hotels to choose from, your money would be well spent not at the Sheraton. Will NOT be giving this company any future business.

10

David J

9 Jun 2025

·

Stayed 2 nights

Exceptional from the moment we checked in. Thank you Komake Suzuki as the 1st point of person contact is so important. Great location, very comfortable beds, quiet & well appointed room. Very pleased with the entire stay.

10

georgina

28 Apr 2025

·

Stayed 3 nights

Beautiful hotel that had great access to the trains buses and city. We were impressed with every staff member we encountered

8

Takashi

3 Jan 2026

·

Stayed 2 nights

スタッフ丁寧でした！

10

Risa

8 Jul 2025

·

Stayed 1 night

スタッフの方々のご対応が、とてもよかったです。気持ちの良いサービスでした。そして駅近で便利で、天候を気にせず駅から移動できます。

6

WAYNE

7 May 2023

·

Stayed 2 nights

Like that hotel is very close to station. Don’t like that we had to wait for 90 minutes for them to clean out a similar room and it’s not exactly what we had booked. Of all the prior hotels we stayed in Japan, checked in went smoothly and without a hitch with all of them except this hotel. Another thing is there was banging sound although it stopped before 10 or 11pm. It sounds like someone is fixing pipe or something. Annoying! Don’t know if I want to book this hotel again.

10

ichizo

28 Aug 2023

·

Stayed 2 nights

フロントスタッフの接客応対がフレンドリーで大変良かったです。

8

Misako

31 Jul 2024

·

Stayed 2 nights

I had wait for a long time to check-in, the first in the lobby area which if you sit at the chair you had to order something. I order a lemon soda and it's cost 1400 yen. Then I was took to 26th floor, Shelton Club check-in area, and told I can get some snack & drink. I was wondering why I couldn't be here, since I reserved The Shelton club room. The floor in the room has some uneven level under the carpet, and I almost tripped over a few times. I'm old and needed nice smooth floor. The place is not good as the onsen ryokan in Echigo Yuzawa, but it cost much high price. I stayed at Shelton a few times at other area, and this is the worst place. Staffs are not really good, maybe because it in Yokohama. I don't think I'll go back there, and find other hotel when I visit Yokohama in future.

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Location

Exceptional access to Yokohama Station via underground walkways, with abundant shopping and dining nearby. A few travellers found surface routes with luggage cumbersome and noted some city noise.

Related guest reviews

10

Sai Kow

25 Jun 2024

·

Stayed 4 nights

The great difficulty and biggest problem is when arriving from the airport to YCAT bus terminal, one would have to lug your heavy luggage through the building, up and down several steep stairways and escalators, for at least 15 minutes, before arrival at your hotel. This is exhausting and very dangerous as one may fall. Changes have to be made. Thank you.

10

Renatha

10 Nov 2025

·

Stayed 2 nights

Beautiful & spacious hotel . Very welcoming and friendly service , great location !

8

KATSURA

2 Jun 2024

·

Stayed 1 night

駅直結なのでどこに行くにもアクセスが良い

10

Xiaozhuo

8 Apr 2024

·

Stayed 1 night

Very good location.

10

Tatsuro

14 Oct 2024

·

Stayed 2 nights

It is located in front of Yokohama Station, but due to traffic restrictions, we cannot cross the pedestrian crossing and have to go underground or make a large detour to get there. Too inconvenient when walking around with large luggage. The hotel itself and its staff were excellent, especially the concierge who answered my various requests in a very short time. Overall, it was wonderful.

10

Jose

29 Apr 2024

·

Stayed 4 nights

Best place for proximity to Yokohama Station. Many places to eat nearby.

10

Harry

16 Oct 2024

·

Stayed 4 nights

Perfect location to all transportation, food and shopping. Highly highly recommend

10

Nick

28 Feb 2025

·

Stayed 1 night

Good location

10

Herman

26 May 2025

·

Stayed 1 night

Only stayed for one night, before taking the YCAT to Haneda. Hotel was very convenient to last-minute shopping before returning to USA. It was raining but there was all covered walkways from Yokohama station to the hotel, to shopping, and to the YCAT office and terminal. Breakfast was expansive, with made-to-order dishes, dim sum and excellent pastries. Expensive but not a lot more than other places that are not nearly as convenient to transportation.

10

Risa

8 Jul 2025

·

Stayed 1 night

スタッフの方々のご対応が、とてもよかったです。気持ちの良いサービスでした。そして駅近で便利で、天候を気にせず駅から移動できます。

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Dining

Breakfast is repeatedly praised for variety and quality, and club lounge offerings are enjoyed. A few reviews note issues such as a salty dish or limited lounge access.

Related guest reviews

10

NAMIKO

17 Dec 2024

·

Stayed 1 night

横浜駅から地下から行けるので、お天気や気温に左右されずとても便利です。何度も買い物に出たり入ったりできます。チェックアウト後も荷物をあずけて、帰りに取りに寄りました。コインロッカー探すよりもいいですね。クラブフロアに滞在しましたが、ラウンジの夜も朝も食事が充実しており、味もとても美味しくて感動しました！夜は鯛めしや、ラーメン、点心、サラダ、唐揚げなど夕食要らずぐらいの量でした。朝も目の前で焼いてくれるパンケーキ、オムレツも美味しかったですよ！スープも他のデニッシュも美味でした！

10

Wasidth

5 Jun 2025

·

Stayed 4 nights

The room was not as large as we expected. I went to talk with the Club receptionists (Mana and Masahiro) who courteously help to find suites available to upgrade. Final we enjoyed the 2 suites which were excellent. Thanks to them, our stay turned from mediocre to marvelous overnight. One thing this hotel should do is to upgrade their tv to smart tv. Currently no streaming/casting/YouTube/etc. Breakfast at the Club was fine but on 2nd floor was amazing. This hotel is centralized, smack in the middle of shopping areas & train station. It’s a perfect pied-à-terre in Yokohama!

10

Laura

8 Mar 2024

·

Stayed 2 nights

Excellent bed and location and breakfast buffet was incredible

10

Nhi

28 Jun 2024

·

Stayed 6 nights

We had a great experience with this hotel. Some of our highlights: - Breakfast was amazing. Lots of options to choose from. Food was very fresh. We loved the fresh orange juice and made-to-order omelets. - Receiving 500 yen voucher for each day we opt out of cleaning service. We were able to use the vouchers on desserts at the hotel’s bakery on the last day of our stay. - Very close to Yokohama Station. - Very close to major shopping centers and dining options - Our room had a great view The room was a little smaller than other hotels we were used to, but it is considered big for hotels in Japan. Overall, we would definitely book again for future visits!

10

Fabrice

21 Apr 2025

·

Stayed 2 nights

Amazing place. And the breakfast is so delicious and diversified. I recommend this hotel at everyone

10

debbie

24 Aug 2023

·

Stayed 7 nights

The staff was wonderful. They were very helpful and accommodating. Room was spotless and very comfortable. Breakfast was fresh and the variety was Amazing!!!!!

10

Masako

20 Oct 2025

·

Stayed 2 nights

中華料理を頂いたのですが…味付けが濃い！と感じました…一緒に食べた人達の感想も同様です…スタッフの皆さんの対応はとても配慮も行き届き嬉しく思いました

10

Michele

27 Aug 2024

·

Stayed 4 nights

This hotel is located directly across from the Yokohama train station with quick access via elevator and underground hallways. There are multiple restaurant options, and we tried two - breakfast in the morning on the second floor and cocktails and snacks on the top floor with a piano player and a beautiful view of the city. The staff was wonderful, the room was clean, quiet and cozy.

10

Yumiko

14 Oct 2023

·

Stayed 4 nights

Level of service and knowledge varies among staff. Front desk and concierge are excellent. Morning buffet food are great but staff needs more training.

10

Herman

26 May 2025

·

Stayed 1 night

Only stayed for one night, before taking the YCAT to Haneda. Hotel was very convenient to last-minute shopping before returning to USA. It was raining but there was all covered walkways from Yokohama station to the hotel, to shopping, and to the YCAT office and terminal. Breakfast was expansive, with made-to-order dishes, dim sum and excellent pastries. Expensive but not a lot more than other places that are not nearly as convenient to transportation.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $313	3 $273	4 $297	5 $297	6 $321	7 $458
8 $297	9 $297	10	11 $313	12 $289	13 $321	14 $482
15 $290	16 $289	17 $313	18 $777	19 $289	20 $321	21 $977
22 $466	23 $257	24 $257	25 $273	26 $281	27 $305	28 $458
29 $217	30 $209

Yokohama Bay Sheraton Hotel and Towers

Prices for Yokohama Bay Sheraton Hotel and Towers

Monthly average prices

About this property

Location

Room options

Club Room, 1 King Bed

Room, 2 Twin Beds

Room, 1 King Bed

Junior Suite, 1 King Bed

Club Room, 2 Twin Beds

Room, 1 King Bed

Room, 1 Double Bed

Room, 2 Twin Beds

Guest reviews of Yokohama Bay Sheraton Hotel and Towers

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Yokohama Bay Sheraton Hotel and Towers

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $444
18 $257	19 $257	20 $257	21	22 $385	23 $417	24 $482
25 $402	26	27 $305	28 $281	29 $281	30	31