Novotel Zürich Airport Messe

We love the kitchen concept, bring your stuff and make your meal. Great for families!!!

Good

Room is super small and smelly. Feels like a motel, but by the price of Ritz Carlton.

Short stay for a long layover and room was clean and spacious for our family of 4. Staff in front desk not very friendly at all. There was a man who yelled at me for asking about a taxi his partner ordered for me and said 2 minute wait. After 10-15 min I approached desk to see if they can see an ETA and first he ignored me while having a conversation and not acknowledging I was standing there . A couple came and skipped me and he was willing to help them until I said excuse me I have been waiting. I asked if he can check ETA of taxi and he started yelling and flipping the screen for me to see that the cab is 5-7 min away and they’ll get there when they get there. I politely said thank you I was just asking because I don’t know how things for there since it was my first visiting. Super hostile and not friendly guy.

Great location next to tram stop and one stop down from station. Room was clean and reasonable size. Option to check in online to save time on arrival. Inadequate qualities of tea/coffee/milk in room but staff were happy to resolve. At over 30 CHF per person per night, breakfast was too expensive for 4 people for 2 nights, but there is an Aldi one tram stop away, so made and ate breakfast in room.