Holiday Inn Express Suites Little Rock West by IHG

Hotel was very clean, the front desk was very quick & polite. Breakfast was great only issue we had was there was so much chlorine in the pool and so humid in the room and no ventilation that thd chlorine burned our eyes.

Staff was courteous. Pool had too much chlorine.

The pool was cold

The pnly problem we had was the pool not being clean. Had algae and hair all in it aand the breakfast was not great. Were out of a lot of there regular items

When we arrived, we were told the hot tub was being closed permanently as of that day and being filled with cement. I was sad because I had checked in with them three days before my reservation and they said everything was working. Other than that it was a great day, and the room was clean and the bed was comfortable. The shower water pressure is the best I’ve ever experienced at any place I’ve ever stayed. So for that, I give it 20 stars. Their breakfast isn’t the best. However, that might just be my opinion, as there were plenty people around eating it.

Everything was great other than the pool. It was dirty.

Pool was not heated as we were told. Otherwise nice place to stay.

The facility was clean and the staff was great. The only problem was the pool was freezing and the chemicals in the pool were off.

Staff was very friendly and helpful & the Free 24/7 coffee grinder machine in the lobby was excellent! Best coffee!

We have stayed at the property a couple of times in the past. We were there at Christmas time and we used the hot tub, but on this last trip the hot tub was removed and concrete with in it's place. Sorry to see it gone.

Bed Bugs! Only laid down for a few minutes and saw one. Called to complain. Service didn’t care. 1 hour later saw 3 more under our sheets next to the kids. THEN we were given a new room. Horrible experience.

We got bed bugs from our stay.

Bathroom smelled like urine. Room was clean and bed pillows were musty smelling. Everything else was ok.

Check in was friendly and very welcome. Hotel is very clean and comfortable

Very clean room, friendly staff. Breakfast was good & loved the coffee machine available for fresh coffee 24/7!

Hotel under renovation.floors not vaccun after work. Unhealthy for anybody with allergies,asthma and Copd. White dust all over the place. I show receptionist the medicine that i have to take for my condition and didn't move me to another room because i had 2 rooms reservations and the rest of the family was already in bed.

Room was very clean. Staff was super nice

BED BUGS! Only laid down for a few minutes and saw one. Called to complain. Service didn’t care. 1 hour later saw 3 more under our sheets next to the kids. THEN we were given a new room. Gross!

Clean, nice property

Clean the hotel stay was great can’t complain about anytbiny. The cleanliness, food and sercvice was great.

I will start with the pros of this hotel: - Safe, well lit parking lot - Clean, no bugs, nice amenities like the pool - Location is great, very quiet Cons: - Per the Expedia listing, this hotel was supposed to have baby cribs available for free if requested. I did request one and put it in the notes during my booking, but the lady at the front desk said they did not offer them and didn’t see my note from the Expedia booking anywhere. - The $50 incidental charge that was incurred upon check in was a surprise to me and the only explanation given was that it is “in case you come down to the lobby to get snacks” and that the charge would fall off. I am not sure when it will fall off but I will be watching to make sure it does. This might be normal at most hotels though, I’m not sure. - The air conditioning unit in our room dripped condensation continuously which caused the carpet underneath it, in an approximately 2 foot radius, to be soaking wet. When we got to our room, I walked to the window to look outside and immediately soaked both of my socks by stepping on the floor in that area. The carpet around the big wet spot felt dry and crusty like it had previously been wet and then dried out. It continued to drip all night when it would shut off. Since this was only in one corner of the room, it didn’t bother us or affect our stay other than just having to avoid that area of the room. We had already settled in with a toddler so it wasn’t worth it to try to change rooms.

Convenient, quiet location with spacious, clean rooms and a great breakfast! There's a nice pool to help the kids work off some road energy!

Loved the blackout shades. Nice, spacious rooms and clean bathroom.

The beds were pretty firm, so that might be a turn off for some people. Other than that, we enjoyed our stay. The staff members were friendly, and the room was clean.

Check in: Quick, friendly service. Stay: Our room was clean, comfortable, and overall fabulous! The Velcro blackout curtains were definitely genius! Thank you for making our getaway wonderful! Check out: Quick & painless.

My keys did not work and had to go back down to the front desk. When I finally got in my room, it was super hot. I called the front desk to ask for some air. They said it is working it just takes a long time for it to cool down!! So, I'm sitting in here sweating buckets thinking I wasted all that good money on a sauna.

It was excellent. Only thing,I could hear the phone ring in the next room.

The rooms were incredible! Loved it. Very spacious and clean. Definitely staying again when back in area or driving through.

I selected this hotel to stay while in Little Rock for my girlfriend's birthday. It seemed to be withing 15 minutes of wherever we wanted to go. Breakfast was very good and the room was very comfortable. The beds were probably the most comfortable than any other hotel i had stayed in for a ling while.

The mattress is getting worn out. It sloped to one side. The Staff was friendly especially, the woman who checked us out this AM and the lady who was attend breakfast area.

I will start with the pros of this hotel: - Safe, well lit parking lot - Clean, no bugs, nice amenities like the pool - Location is great, very quiet Cons: - Per the Expedia listing, this hotel was supposed to have baby cribs available for free if requested. I did request one and put it in the notes during my booking, but the lady at the front desk said they did not offer them and didn’t see my note from the Expedia booking anywhere. - The $50 incidental charge that was incurred upon check in was a surprise to me and the only explanation given was that it is “in case you come down to the lobby to get snacks” and that the charge would fall off. I am not sure when it will fall off but I will be watching to make sure it does. This might be normal at most hotels though, I’m not sure. - The air conditioning unit in our room dripped condensation continuously which caused the carpet underneath it, in an approximately 2 foot radius, to be soaking wet. When we got to our room, I walked to the window to look outside and immediately soaked both of my socks by stepping on the floor in that area. The carpet around the big wet spot felt dry and crusty like it had previously been wet and then dried out. It continued to drip all night when it would shut off. Since this was only in one corner of the room, it didn’t bother us or affect our stay other than just having to avoid that area of the room. We had already settled in with a toddler so it wasn’t worth it to try to change rooms.

Had a unruly guest and the lady at the front desk gave my wife attitude when she complained. The guest had to be arrested. Really unprofessional.

Stay was nice until housekeeping walked in on me as I was getting out of the shower and my key card stopped working because they had my check out date wrong. Front desk staff was rude when I brought it to her attention. The front desk clerk at checkout was the absolute best though!!!

Room was great and the staff was very friendly.

Juan Morales (manager) made extraordinary effort to make our stay enjoyable. Jaun was very helpful and courteous.

They charged me 35 extra dollars then what Expedia was quoting me and charged me for a extra person a room when we had two then my brother n law bought a room that held people very upset with Expedia and this hotel for doing this without explaining to me this especially when I booked the rooms it was set at 130 or 135 don’t stay here or you will get ripped off

overall is good except their scamming charges

The afternoon/evening reception manager, Gary, was extremely professional and helpful during our stay. His excellent customer skills and knowledge are commendable.

Had a nice stay and everything was as expected. Hotel staff was professional and friendly. Would definitely stay here again for future visits.

Staff was very friendly and helpful & the Free 24/7 coffee grinder machine in the lobby was excellent! Best coffee!

Holiday Inn Express and Suites Little Rock-West was excellent and convenient.

Clean, and quiet. Not in walking distance to many places.

Good location and great area

Easy parking. Very comfortable rooms. Property was clean. Location convenient to food and eateries. Will be back

Have stayed here a few times while visiting family. It's convenient and close to everything. Staff is friendly. Is starting to get dated but very clean.

Location from interstate and easy to find. Quiet...

Very convenient location and large, comfortable, quiet rooms. The black-out curtains are great if you need to sleep while it's still daylight. Very polite and helpful staff.

Conveniently located, clean, good breakfast

Very convenient.

The hotel s is a great area just off 430, and our check-in process was easy. The rooms are clean and the amenities are perfect for road-weary travelers.

The staff was very friendly, and the breakfast was delicious.

Staff could be a little friendlier, also a recommendation to maybe veto the cheese in the eggs - would be good to have on the side but very bad for people with allergies.

Very clean room, friendly staff. Breakfast was good & loved the coffee machine available for fresh coffee 24/7!

Breakfast was very disappointing

Location was central to everywhere we wanted to be. Facility was newer and very clean. Staff was very helpful. Only downside was the breakfast - we got there 25 minutes before breakfast ended and practically everything was gone/empty and we saw numerous other guests come in and walk out before the end of "breakfast time." Breakfast also ended at 9:30 which seems earlier than a lot of other places.

Family trip, stayed 2 nights. Beds were comfortable. Breakfast was lacking. I think Holiday Inn needs to revamp their breakfast options. We travel a lot and usually try to stay with the Holiday Inn chain and all breakfasts are the same and needs updating. Only interaction with staff were at check in and when we were told the pool was closing.

This property was easy to get to and served well as a hideaway on the last half of our trip home. The breakfast area was small and the staff had a hard time keeping it stocked. Other than that it was a good hotel.

The property was clean and safe. Breakfast was decent. In town for a baseball tournament and it served our needs just fine.

I selected this hotel to stay while in Little Rock for my girlfriend's birthday. It seemed to be withing 15 minutes of wherever we wanted to go. Breakfast was very good and the room was very comfortable. The beds were probably the most comfortable than any other hotel i had stayed in for a ling while.

Breakfast was great and room was quiet