MainStay Suites Little Rock West Near Medical Centers

I was place on the floor with my cane in hand. Well the elevator broke and the hallway flooded. Not a good experiences for a week stay. They are remodeling but… enter at your on risk people live there so be strong. Not what I expected in WLR.

The hotel is very close to Baptist Health Medical Center and Arkansas Heart Hospital. The owners were renovating the facility, but the noise wasn't a problem. The rooms were super nice and comfortable. It is ideal to stay for a long term or more than one day. It is budget-friendly.

Needs more parking , other than that I would definitely stay at this hotel again. The staff and cleanliness of their place were outstanding.

The facility was newly remodeled. Very welcoming and modern. The staff was friendly and accommodating! We will definitely be back!

Room has always been cleaned thoroughly by staff. Defective door lock was promptly fixed.

Extremely Disappointing Stay – We Won’t Be Returning We’ve stayed at this hotel multiple times before, but this most recent experience was completely unacceptable. When we arrived, we were told there was a booking issue despite having a confirmed reservation. The staff offered a $20 credit for a future stay as compensation. While not ideal, we accepted it and tried to be understanding. However, things quickly went downhill. When entering our room, there was a foul smell. We were only there for about 45 minutes before heading out for the day. When we returned, the smell still there. my 9-year-old daughter discovered a wad of toilet paper with feces on it under the kitchen counter, which was the source of the odor. We immediately contacted the front desk. Later, they called back to say no one was available to clean it. I had to go downstairs to speak with someone in person, and they simply gave me a card and told me to file a formal complaint and ask for a refund. To make things worse, the toilet in our room ran loudly all night, making it very difficult to sleep. At checkout, she mentioned she had inspected the room before we arrived and made comments that suggested she didn’t believe our account—essentially implying we could have caused the issue ourselves, which was deeply offensive. We have photo and video evidence of everything. Sadly we will not be returning. Traveling with children, we expected basic cleanliness and professionalism. We got neither!

The bathroom was not completely cleaned or restocked properly. There was an opened and use soap bar on the sink that someone tried to over with the wrapper. The shower was dirty with small hair and soap on the walls. The towels given in the room had long tangled hair in them.

The room was nice and clean. I loved the pillows. With the weather being extremely hot, i liked that the ac was on when i came in. It was nice walking into a cool room.

The room was filthy trash was left in the room, found a crumpled cigarette in a chair, ROACH crawling up the wall was the kicker.....

Quiet, and clean

DO NOT STAY HERE!! Bed had pubic hair and dried blood stains on the sheet. Shower was disgustingly dirty and full of hair. Staff were not accommodating at all!

Rooms clean an all the staff we see was super friendly

Updated and clean rooms

Floors are very sticky and dirty and the room smells horrible

This is an extended stay hotel, so no frills but it was clean and the front desk employees were very nice. My room was clean and comfortable. The hallways are a little plain and dull but overall, I would stay again. I did feel safe as I was traveling alone.

The whole stay was horrible. I booked a 2 queen bed suite. When I got there and checked in they downgraded me to a double bed room. They also charged me $25 for something I’m not even sure what for. I kept asking the man what it was for and he said they charge everyone. Then he charged me another $75.00. I get to the room and there are lights just hanging out of the fixtures even the lights in the fridge were hanging down. There were cockroaches and the floors were sticky. We only had 2 towels for 3 people for 2 days. When we tried to ask for more towels they wouldn’t give us any. The heat index was at 105° and the air condition would stop working for long periods of time. The trim was coming off the counters and cabinets. I honestly don’t know how this hotel is open for business. I’m very disappointed in my stay. And can’t believe I spent $300 on that hotel. I was in town for a concert and live 5 hours away. If it were up to me I would have left early Saturday night and not stayed a whole other night in that hotel. But the rest of my party was not able to stay awake to drive all the way home. The absolute worst and most disgusting hotel I’ve ever stayed at.

I stayed for 3 nights. My room was clean, everything worked as it should and the staff were very friendly and helpful. Having the kitchenette was very convenient and I liked that it was well stocked with pots/pans, dishes and cutlery. I would stay here again.

Couldn’t get any rest due to a disturbance next door to my room, I called down stairs a few times to report the issue but nothing was done about it, it was by far the worst stay I’ve experienced while staying at Main Stay Suites. It was hands down unprofessional and as I stated I’ve never experienced anything like this at his hotel.

Hooker motel who took my deposit because of bad reviews not my type of place to stay but I was trying to save money and stayed here big mistake I got a queen room but it was a full size bed not a queen can’t watch anything on tv they only have 12 channels and after I gave my review on the website they took my deposit back

The room was quite comfortable. The recliner chair proved as indispensable as it was luxurious. The wide screen TV was very entertaining.

Everything was good but couldn't get a remote to change channels or scroll the channel! Customer service was nice!

The size of the room was great, clean. All appliances worked, was late when I went to bed so I was going to shower in the morning but no hot water. No time to reach out to the front desk because I was in a hurry to leave.

Updated and clean rooms

The hot water did not work in the shower, only in the sink.

The Guy That Was There On February 13,2024 Between 10 & 11:00 PM was So Helpful I'm Grateful For The Easy Check In....

They haven't refunded my money yet. The deposit they're asking for.

The staff is great. Kiki went above and beyond when i need help with my paynent card. She was very patience with me. Awsome customer service..

Couldn’t get any rest due to a disturbance next door to my room, I called down stairs a few times to report the issue but nothing was done about it, it was by far the worst stay I’ve experienced while staying at Main Stay Suites. It was hands down unprofessional and as I stated I’ve never experienced anything like this at his hotel.

I made huge mistake in booking. But the staff was friendly patince and understanding and helped me out. I give the staff 12 stars.

Made reservations over a week in advance. The first room I was given the door didn’t latch. The second room I was given actually had someone staying in it. And the third room I was given the lock didn’t work so I couldn’t get in the room. So at 12:30 am I was scrambling to find a place to stay because there were no rooms available at this place. The staff was not pleasant through any of this. And not once were they apologetic. It was not a great experience.

Front Desk very professional very clean

No attendant was at the desk. Note taped to desk said be back later. Another guest stated they had been gone 3 hours. We had two sick and very tired babies so we unfortunately had to go find another hotel

Staff very respectful and friendly

DO NOT STAY HERE!! Bed had pubic hair and dried blood stains on the sheet. Shower was disgustingly dirty and full of hair. Staff were not accommodating at all!

Quiet and conveniently situated.

This is an extended stay hotel, so no frills but it was clean and the front desk employees were very nice. My room was clean and comfortable. The hallways are a little plain and dull but overall, I would stay again. I did feel safe as I was traveling alone.

This place is not a good place honestly it’s like a half way house. We checked in which the lobby don’t look bad but after that the nightmare begins. We went to the elevator and there was bags of trash in it. We were also being followed. As we walked down the hall I honestly think the smell of pot was so bad that we were getting a contact high. We open the room door thinking let’s just get in our room and stay locked in we open our door and the TV was on in the room lock was broken on the door the smell was awful and there was people coming in and out like buying drugs or prostitution it feel so uncomfortable that we loaded up and left I didn’t even stop at the lobby to complain I felt so uncomfortable that I didn’t even want to start a fight or argument because I Felt unsafe and my four month old didn’t need to be there. Please do not book this hotel.

Hooker motel who took my deposit because of bad reviews not my type of place to stay but I was trying to save money and stayed here big mistake I got a queen room but it was a full size bed not a queen can’t watch anything on tv they only have 12 channels and after I gave my review on the website they took my deposit back

The hotel is very close to Baptist Health Medical Center and Arkansas Heart Hospital. The owners were renovating the facility, but the noise wasn't a problem. The rooms were super nice and comfortable. It is ideal to stay for a long term or more than one day. It is budget-friendly.

Do not stay at this hotel, its awful. The front door which is supposed to be locked after ten is left wide open. The place is dirty, bugs and trash everywhere. The staff is a joke, they don't care and can't do anything. There were no pillows on the bed, no tv remote and they didnt have one, no kitchen items and they could've provide any. It was just horrible.

Drug dealing activity. Random people knocking on my door every night around 2am. Key card kept being de-magnatized. Front desk was mostly unattended m. I was suppose to have Queen bed but I was a full bed. I had to go to Walmart to buy wash cloths because they did not have any. This has no comforts of home. No pots and pans, silverware, toiletries, hair dryer. Lots of activity like a crack house

Very poor experience. Two cop cars in front of bldg upon arrival, man talking to prostitute in lobby, staff unable to locate reservation, unclean room, dilapidated couch & mattress, and nonstop noise from adjacent areas all night.

Clean, comfortable, and safe. excellent choice for guests with family at Baptist hospital .

Great location and a really nice room. Definitely need to spray for bugs. Roaches were in the bathroom. Unhappy that there was no breakfast provided until after 7 am. Not even a cup of coffee.

Great location and a really nice room. Definitely need to spray for bugs. Roaches were in the bathroom. Unhappy that there was no breakfast provided until after 7 am. Not even a cup of coffee.