Best Western Plus Hill House

While the room itself may have been non-smoking, the bed sheets certainly were not and reeked of old cigarette smoke to the point that the pillow I brought still smells of smoke 2 days later. I chose this hotel because the Travelocity description states "Electric car charging station on site" When I asked at the desk they said they did not have one after all. Please remove that from your hotel description if you do not offer it.

There was plenty of parking, but only one entrance/exit gate. From the back building, you have to walk all the way back to the front of the hotel, then walk around the entire property to get to the restaurants that are located directly behind the hotel, then make the walk back afterwards. A pedestrian gate with key card access would be a great option from the back parking lot.

Unfortunately the pool was closed and we had planned an afternoon of pool time.

Well maintained property. Great staff. Common areas could use a bit more upkeep and renovations, like carpets in the common areas etc. Fitness center need’s attention, there are equipment that’s broken which could cause injury if not repaired.

Stayed here with my fiancé. Pool was awesome . Stay was awesome and even got to check in early

Description of hotel state car charger on site. I arrive to find no charge station but not even a 220 plug. The hotel is not one i would normally stay bit chose it specifically for chatge station. I dont normally write reviews but totally false advertising and a major inconvience.

Check was easy, rooms were comfortable on second floor but no elevator. Breakfast for $10 was fine although waiter didn’t appear to enjoy his job. Gates shut at 9pm which was easy to access and made it feel more secure

The first problem was that the key would not open the back door of the building where our room was. When I asked for a new key, the person at the front desk told me it was not safe to park behind the building. I then found that a key was not necessary for the front door of the building because that door does not lock at all. Then, the door to our room would not lock upon closing. The door had to be pulled shut and the handle manipulated just right for it to click. Not a secure place at all.

Advertised an EV charging station. No station, and when I questioned the woman at the counter, she acted like I was an idiot to believe the description on-line. Very rude. The room smelled like mold and the floors were dirty.

Hotel was clean ,staff was good. The only issue was that the pool is empty no water and they should inform people of that, ice machine wasn’t working in the location we were staying at so we had to walk to another building. Too many people the pool is important specially if the weather is hot and customers should be notified of.

I make frequent trips to Bakersfield. Having stayed at many downtown Bakersfield hotels, this is my favorite. It's quiet and very clean. Parking is safe and convenient. Staff members are helpful and really look out for the customers.

Place was clean. Easy check in nice property updated rooms. The only thing I didn’t like was breakfast was an extra charge and they were really really strict on the no visitors when we are coming from out of town and I was just hoping my eight-year-old nephew could come visit my daughter, but they made it seem like it was strictly forbidden. It’s not like they were gonna have a Rager or anything. That’s why I can’t give them five stars or not locals that just came to trash the room. We’re coming to visit family out of town and we wouldn’t have stayed if they were gonna be so unwelcoming.

Very clean facility, felt very secure as well. Will definitely stay again.

Room was clean, room temperature was perfect without having to use climate control, shower water was good and HOT, full-length windows had blinds to open and let in natural light. Perfect!

The room was clean and comfortable, a little outdated but more than decent. The communal ice machine didn't work, and the shower needed to be replaced. The staff was helpful, friendly, and competent.

The front desk check in was smooth and without any obstacles. We were directed over to our room and had no problem finding it! The room was clean and nice and spacious! There was a small couch and loved that they had mini fridge, microwave, and coffee maker! Coffee was very good! Check out was also a breeze! Had a great time and oh i forgot the parking gates close after 11 pm and you could only get in with your room key. That made my stay a bit less streesful!

I was lying down and a bedbug appeared on my hand.

Dirty

This hotel is NOT Best Western quality and certainly not Best Westen Plus. It is surrounded by a fence with a gate that locks at 9pm( opensp with hotel key after 9pm) Room itself was somewhat refurbished, bed comfortable tub repainted poorly to hide damage, woodwork a mess. Could not get ac on wall or unit mounted under window to work… Period!! and Found a slow moving cockroach on carpet near bed first thing this morning. When I reported this info to front desk.. I was told no one else in that room# 130 had any problems with units before, why didn’t I call front desk for help? My Answer… it was 10:30 and we were ready for bed ! They offered us one free breakfast. I replied..” no thank you… we are not eating here after observing only 2 people in the dining room and the afore mentioned cockroach. By the way the breakfast here are not included as they are in most all BW hotels . They charge $10.00 pp I They offered to refund our bill $20 and did. As we were leaving a homeless man was going thro trash can by the door of our building picking out cigarette butts. Guess they must have opened the gates, but no worries, the very kind cleaning lady came out of building and tried to chase him away. Twenty dollars, are you kidding me ?? I assure you, I am not exaggerating in any way shape or form . FYI we are members of your Best Western points program. Redpectfully, Laurence and Kristin Adams

Our room was very clean but it had harsh smell of cigarettes!!!

The AC would not work for me. When I touched the buttons, nothing would happen. Fortunately it was a cool night, so I opened the window and cooled the room down. I had to close the window around 1am because of noise. I mentioned it when I was checking out and they said did I look for a thermostat ? No, I did not. It was a typical AC unit that you see in many hotels where the controls are at the AC Unit. If it had a thermostat, they should put a note on the AC telling you that. I included a picture. has anyone ever seen one of these with a separate thermostat on the wall ? I haven't

The room was very clean and roomy. It was comfortable and modern looking.

first time stayed on first floor and room seemed dingy, dark.

Hotel was right across the street from our venue for the weekend. Parking was easy. Staff was wonderful; very friendly and helpful. Room itself was a little older. Wall AC worked fine but was a bit loud. All in all, would stay again.

We had two rooms. Our room was fine except it smelled like smoke in a no smoking room. My brother's room had a broken A/C and they didn't have an iron in the room. When he called to ask, the reply was that they didn't have enough money to buy more irons.

Loved the corner room we had. The balcony was nice overlooking the water.

Room clean but noise level high from corridor and it only had shutters at the windows which did not close properly so let in lots of light

Nice standard hotel room with lots of space. Comfortable bed had four pillows, which was nice. Was quiet at night. Plenty of parking.

Spacious, clean, modern room. Friendly staff. Good value for the accommodations.

poor sound insulation

Check in super easy, friendly staff, room has everything you need and is super clean, safe parking inside gated lot good location away from bad parts of town.

I make frequent trips to Bakersfield. Having stayed at many downtown Bakersfield hotels, this is my favorite. It's quiet and very clean. Parking is safe and convenient. Staff members are helpful and really look out for the customers.

Place was clean. Easy check in nice property updated rooms. The only thing I didn’t like was breakfast was an extra charge and they were really really strict on the no visitors when we are coming from out of town and I was just hoping my eight-year-old nephew could come visit my daughter, but they made it seem like it was strictly forbidden. It’s not like they were gonna have a Rager or anything. That’s why I can’t give them five stars or not locals that just came to trash the room. We’re coming to visit family out of town and we wouldn’t have stayed if they were gonna be so unwelcoming.

Room was relatively clean, but the nonslip mat in the shower was absolutely disgusting and discolored around the edges. This should be replaced. Also, the wall a/c unit was so very loud all night long, but it was too stuffy without it and the room smelled musty. Front desk staff gets the job done but is not very friendly or welcoming. We arrived at 11 pm and all of the gates were locked and I was given no information about entering even though I let the hotel know I would be checking in late via an Expedia message which they did not respond to. I had to call after circling the area repeatedly after several hours on the road. They were accommodating of our late checkout request, but only by one hour, and they did let us leave our car in the lot for a few hours following checkout.

I miss booked on line. Immediately called and tried to adjust and they refused. I was double charged. The front desk mumbled when I called where I could barely hear the. Also we stay at best westerns for the convenience of free breakfast , Only to find out they charge extra for that

Front desk staff was very rude and dismissive upon arrival. They were going on about how busy they were due to a concert near by and there was only 2 guests in the lobby. Definitely need to work on the hospitality portion of the job description. Also there was issues with the AC upon arrival. One of the front desk workers did help to fix it. It was not the lady in charge that’s for sure.

The check in process was chaotic and took forever as Expedia apparently hadn’t paid them (even though I paid in full with Expedia at booking). I did not let that effect my rating of the property as that isn’t really within their control but be careful booking through third party? The king handicap room was spacious. Bed was fine. Overall fairly quiet. The bathroom had a very strong musty/old towel smell to it but was clean. The property itself is very pretty- a lot of nice trees and flowers! Convenient for attending an event at the convention center across the street. Parking was easy and they closed the gate to the street at night for security- could access with room key.

Good value. Bed was reasonably comfortable, bathroom was very nice. Flooring was a bit strange, wood, like something you'd see in a mill or granary. TV had limited channels. Front desk staff were very nice and even allowed us to check in early. Located within walking distance of Dignity Health Arena so no need to pay for their parking. Overall, not a fancy place but I would stay here again.

Supervisor was VERY rude at check in. Had us waiting for 20 min just standing there without any acknowledgment she asked for ID and credit card. Reservation was made under a different name then she proceeded to say I can’t find anyone under that name. I told her reservation was made under a different name and that was the end for her. She started giving attitude asking “why I didn’t tell her since the beginning, anyone who makes a reservation automatically knows to give that information out”. I then told her she never asked and how was I suppose to know what she was doing if she didn’t ask which is her job and had already had us waiting there for 20 min. I asked to speak to supervisor because that was no way to talk or greet your customers. She said she was the supervisor. I asked to be given a business card of someone above her. One of her assistants walked in at that time, I believe she was Korean, very nice young lady. Our stay was for two nights. We were there for a Cheer competition which meant there was so many little ones, younger girls etc. My friend was followed to the event, was approached by this man who was escorted out because of his suspicious behavior. Multiple parents had brought it to our attention not to let the girls walk down the hall alone because of this creep. Come to find out, it was the same man who followed my friend to the event. Many parents reported this to front desk. We were told they couldn’t do anything about it because he had a room there.

Jennifer was super kind and helped answer our every question. Great customer service!

Great location close to Arena

We stay at this hotel frequently. Not the most convenient location if you are not going to the arena or administrative offices, but we feel safe and there are several restaurants to choose from within walking distance. Staff is friendly and attentive. Our room shows a bit of age related wear and tear, but nothing major. Despite being across from the transit station and train terminal, is very quiet. The breakfast could use a little more volume, but decent if you want to stay on site. I'll keep coming back to this one!

This is a great place if you need a clean, comfortable and affordable place to stay. Staff are pleasant and helpful. The neighborhood is rough. If you need a very quiet room, you can request and the front desk will make every effort to put you in a room far from street noise. Even though the neighborhood is sketchy, it has great places to eat! Just be back by 9 pm as the security gate that encloses the hotel is locked at that time.

We always book this hotel for our guests and they love it. The price is great, they’re allowed estoy check in at 2pm. Walking distance to downtown.

Great location

Excellent place to stay in downtown Bakersfield.

Great location to the train station

Good value. Bed was reasonably comfortable, bathroom was very nice. Flooring was a bit strange, wood, like something you'd see in a mill or granary. TV had limited channels. Front desk staff were very nice and even allowed us to check in early. Located within walking distance of Dignity Health Arena so no need to pay for their parking. Overall, not a fancy place but I would stay here again.

Clean room, comfy bed, good shower, across from train station. Homeless in area, but not many or as extreme as some other towns.

Mechanics Bank Arena is 1 block away. Amtrak train station is across the street.

breakfast was served at very late, at 8:00 am. so i gotta skip and buy at McDonald's.

We enjoyed a professional and friendly service. The room was very comfortable, bright, and clean with a wonderful bed. The pool was great to refresh and the extra charged breakfast that was well worth it. A hearty breakfast with a delicious coffee. The pool was clean and welcoming after a hot day. Very refreshing. This is definitely a place to return to.

Nice clean rooms. Older part of Downtown Bakersfield. My only complaint about the hotel is that it is the only Best Western or Best Western Plus that charges for breakfast. Come on now, even the Sleazy 8 has a free breakfast buffet. I will stay at the Holiday Inn next time.

For the price of the Stay, was our stay was good but with no amenities, such as continental breakfast, coffee was not fresh in the morning, Breakfast was offered at $10.00 perperson at connecting cafe which in fact was good for offering Organic choices for breakfast.

The room was clean and nice enough, but you had to get ice in the other building. The pool could of been cleaner and the free breakfast was a joke.

BEWARE: In the name of free breakfast what you are handed over is a bag of a fruit, energy bar, and some packaged small cake. For real breakfast, you have to pay $10. That was a joke when we heard. Rooms were overall Ok, but the hallway carpet was in very bad condition.

Friend said pancakes were gummy and worst she had ever had. Also, coffee very bitter. Needed lots of cream to be drinkable.

The room with as nice and big but had a funny smell. The hotel could use an upgrade for sure. The on site restaurant was awful. Very small portions for a high price. The service was also bad.

This was not the first time I stayed at a Best Western Hotel, so I expected the same quality as before. Nice room, clean, spacious and pleasant. A good deal for the price. My only complaint would be the breakfast which comes with the room, definitely not very healthy, and not as the ones I have had at other locations.

Breakfast at this location is extra