Hotel Shattuck Plaza

Yes

The staff were helpful and kind. The room was clean. I like the location and the local stores, and amenities surrounding the hotel. The breakfast at the hotel’s restaurant was delicious. I would recommend this hotel. Only street parking or Valet.

Terrible stay. They ran out of the room that I booked with double beds then upgraded us to a suite with a pullout. Initially I was pleased but then we saw the pullout and it's wasnt suitable for anyone to sleep in. The crossbar was right on our lower back. We had to book another hotel at like 10pm. Thank goodness we found one. Also the phone didn't work and were were not provided enough towels.

Terrible stay! Dirty and disappointing. Shower didn’t drain properly, had to shower in standing water. Complained at front desk and was offered free coffee or breakfast, which I declined. I wanted to speak to the manager and I was assured that he would call me. I did not receive a call in three weeks so I emailed him. He eventually responded with an apology and didn’t care, said they would fix the problem. No monetary compensation, which was certainly in order. Everything was handled wrong by them from start to finish and I did not feel like a valued customer. This vacation included our staying at five different hotels and every one of them was better than this one, in every single way! Cleanliness, value, comfort, and service. We travel frequently and will never stay at a hotel managed by this corporation. STAY ELSEWHERE…..you will be glad you did!

Horrible stay! Look elsewhere! We had two rooms, valet parked a car, ate at the restaurant, drank at the bar and spent plenty of money at this hotel over 3-4 days. I knew this was a historic hotel and we chose it for its charm and central location. The only good thing was the location. When checking out I informed the staff that our shower didn’t drain, which got worse and worse throughout our stay. I was showering in standing water and even showed them a picture…so gross! They apologized and offered free coffee or breakfast. I said it was bigger than that. They assured me the manager would contact me because they could not do anything more than that but would let him know. The manager never called. Three weeks later I called and emailed the manager, and I included the gross picture. He eventually apologized by email and said they would address the problem and fix the drain issue. WHAT? There was no shock and real concern, which indicated that this was a normal complaint. There was no monetary compensation of any sort. After spending my entire career in sales and service, I couldn’t believe it. I personally would have handled this differently in many ways so that there was better communication between staff and the customer, the way complaints were handled by management and finally I would make sure my customer knew they were valued. You have a choice when traveling…..don’t choose a hotel that does not appreciate your business.