Name: Holiday Inn Resort The Lodge at Big Bear Lake by IHG
Address: 40650 Village Drive, Big Bear Zentral, Big Bear Lake, Kalifornien, USA, Big Bear Lake, San Bernardino County, US
Price range: 108 $–210 $ per night
Rating: 7.58

Was Gäste sagen

Das Holiday Inn Resort The Lodge at Big Bear Lake by IHG wird für seine zentrale, fußläufige Lage und einige freundliche Mitarbeiter gelobt, aber viele Bewertungen bemängeln ausfallende Klimaanlagen im gesamten Gebäude, einen geschlossenen oder kalten Pool und Spa, veraltete Zimmer sowie eine uneinheitliche Reinigung.

Einrichtungen und Annehmlichkeiten sind häufig außer Betrieb, darunter Eis- und Verkaufsautomaten, die Sauna und manchmal auch die Aufzüge. Die Zimmer reichen von geräumigen Zimmern mit Kamin bis hin zu dunklen oder lauten Zimmern mit veralteter Einrichtung und gelegentlichen Wartungsproblemen. Die meisten Gäste schätzen die Nähe zum Village und die einfachen Parkmöglichkeiten. Erwarten Sie eine komfortable Basis mit unbeständiger Ausstattung und Annehmlichkeiten.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Viele Gäste berichten von weit verbreiteten Ausfällen: ausfallender Klimaanlagen im gesamten Gebäude während warmer Monate, einem kalten oder geschlossenen Pool/Spa, einer defekten Sauna sowie Eis- und Verkaufsautomaten und Aufzügen, die sporadisch nicht funktionieren. Annehmlichkeiten können ohne vorherige Ankündigung nicht verfügbar sein.

Reinigung

Die Rückmeldungen sind gemischt: Einige Gäste fanden die Zimmer sauber, während andere abgenutzte oder schmutzige Teppiche, Gerüche, Haare in den Bädern und einen unsauberen Pool bemerkten. Die Standards variieren je nach Zimmer und Aufenthalt.

Zimmer

Die Zimmer sind sehr unterschiedlich – einige sind geräumig und verfügen über Kamin oder Balkon, während andere veraltet, dunkel oder laut wirken, mit festen Betten und gelegentlichen Wartungsproblemen wie defekten Duschen oder Fernsehern. Eigenartige Raumgestaltungen (z. B. hochgelegene Fenster) beeinträchtigen ebenfalls den Komfort.

Dienstleistung

Der Service ist uneinheitlich: Viele erwähnen freundliche, hilfsbereite Mitarbeiter und gelegentliche Upgrades, aber andere erlebten Personalmangel, langsame oder ausbleibende Antworten, Fehler beim Check-in, schlechte Kommunikation und Abrechnungsprobleme.

Ähnliche Gästebewertungen

4

ashley

7. Sept. 2025

·

Aufenthalt am 3 Nächte

1. Air didn’t work. They said they’ll bring a fan to the room and never did. 2. TV didn’t work. One person says they’ll send someone up. We went out for several hours for dinner return to it still not working. Call down again they say it’s still not working properly. 3. The restaurant said they closed at 10 (on a Friday night) but when we walked down at 8:45 pm they said the kitchen closes at 9. It was so annoying because the hotel was a perfect location to everything but now we’d think twice before booking here again.

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8

Jeanette

19. Sept. 2025

·

Aufenthalt am 1 Nacht

I loved that the location is just steps from the village—so many things are within easy walking distance. We were there for Oktoberfest and didn’t have to walk far to catch the free transit to the convention center. There’s even a German deli with beer across the steeet. Those were the big wins. The front desk staff were kind and helpful, and the property overall was clean. That said, it’s definitely dated. The bathroom towels were super thin—think 1-ply—and way too small for an adult (they barely wrap around you), so bring your own if you can. I was hoping to enjoy the pool, but it was small and awkwardly placed in the parking lot, so that was a no-go. The AC wasn’t working during my stay, though they did provide fans. The property could use some updates and repairs, but nothing was truly awful. It felt like I was visiting in the off-season; I imagine the place comes alive in the winter. There’s even a little on-site restaurant and bar with live music at night, which was a nice touch. Overall, it’s not as cute, modern, or comfortable as other Big Bear spots I’ve stayed at, but the unbeatable location in the heart of the village makes it worth considering—especially during the winter months

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6

Sonia

27. Aug. 2025

·

Aufenthalt am 2 Nächte

When we arrived, we found out the whole Hotel’s air-conditioning system was out and would not be repaired till the morning. They did provide us with a Phan. It was difficult to get my mom in and out of the hotel as their ADA elevator was also broke and the only way to get to the other elevator was for her to walk down stairs. It was warm during the day because it was summer to the point of uncomfortable, but in the evening it was nice and cold with the windows open and the fan going so we went ahead and stayed as the room has been prepaid for. when I checked out, they did not charge my room to my bank for almost a month.

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6

Kathryn

13. Feb. 2024

·

Aufenthalt am 2 Nächte

Location is great and that’s really the only reason we stayed there. They provide coffee, service and water, but both were always empty. Each time at check out and check in line was at least 4 to 6 people deep. And staff apologize but said they were new and training. Also told us no other staff was coming in for hours. Wasn’t as clean and bedding was of very poor quality. Definitely not resort status.

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2

Melissa

21. Juli 2025

·

Aufenthalt am 2 Nächte

Had a horrible experience this past weekend, which was my birthday weekend. I had booked four rooms for my family. Air conditioning was not working all weekend. Deborah the front desk lady was nothing but rude to not just me and my husband, but but to another family asking about fans Never indicated if we would get compensated and she was rude and demeaning

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8

Suzanne

25. Juni 2024

·

Aufenthalt am 3 Nächte

Loved the location. Did not like that I had to flag someone down to take care of my room. A great love was the following: I left my iPad in my room when I left. Called the hotel when I got home . They checked the room and found it. A manager by the name of Darren Lane personally took my info and had my iPad mailed to me. That is great customer service guys.

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4

Aaron

13. Okt. 2023

·

Aufenthalt am 1 Nacht

I usually like this hotel, unfortunately this most recent time we were disrupted in the morning by a member of hotel staff who I believe was one of the managers. He banged on our door multiple times, and said that we were in a room that was unreserved? He tried coming in after we said hold on a moment and almost saw me exposed. I told him our last name we were registered under and told him which member of staff checked us in, showed him that we had the room keys for the room we were in, then he said it was the employee at the front desk who didn’t properly check us in? He then walked off without an apology for the mixup. We were startled and bothered being it was fairly early in the morning and they assumed us to be in the wrong instead of asking. Hopefully staff to staff communication and improves in the future and they don’t assume wrong intentions of their guests.

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10

Rhonda

20. Apr. 2025

·

Aufenthalt am 3 Nächte

Counter staff was excellent. James provided friendly professional service at check-in.

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6

Enrique

25. Feb. 2025

·

Aufenthalt am 2 Nächte

Great Location and Comfortable Stay, but Some Improvements Needed Our stay at Big Bear Lodge was overall enjoyable. The location is fantastic—close to everything, making it easy to explore the area. The rooms were spacious, the beds were extremely comfortable, and we got a great night’s sleep. However, there are a few areas that could use improvement. It would be nice if the rooms had bathrobes for added comfort. Upon check-in, we weren’t given our breakfast vouchers and had to ask for them the next morning. Additionally, the “prepaid” breakfast was misleading, as it only provided a $12 discount rather than covering the full meal cost—something that wasn’t explained to us in advance. Another small but important detail: the coffee and tea bar should be better stocked, especially in the mornings. There was always something missing, whether it was sugar, hot water, tea bags, or coffee. One major highlight of our stay was the helpful maintenance staff. We had issues with our tire chains and ended up stuck in the driveway. Thankfully, the maintenance guy came to the rescue and helped us get out of the situation-he was incredibly kind and helpful! Despite these minor issues, we had a pleasant stay.

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6

Jay Bhee

18. Feb. 2025

·

Aufenthalt am 2 Nächte

Worst check in experience, waited about an hr in line to check in with 1 staff at the desk. Gave me a key to an occupied room so after 1 hr in check in I have to come back to the desk and get another room.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Wird durchweg für seine zentrale, fußläufige Lage, die nur wenige Schritte vom Village, den Geschäften, Restaurants und dem See entfernt ist, gelobt. Die Parkmöglichkeiten sind in der Regel einfach.

Gastronomie

Die Öffnungszeiten des Restaurants und der Bar vor Ort sind uneinheitlich oder zeitweise geschlossen; Frühstückspläne funktionieren oft als begrenzte Gutscheine/Guthaben mit zusätzlichen Gebühren und wechselnder Qualität. Einige Gäste haben das Essen und die Getränke genossen, wenn sie verfügbar waren, aber die Preise waren hoch.

Monat	Durchschnittspreis
Januar	175 $
Februar	155 $
März	112 $
April	112 $
Mai	128 $
Juni	125 $
Juli	140 $
August	153 $
September	136 $
Oktober	149 $
November	138 $
Dezember	195 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $124	15 $128	16 $123	17 $110	18 $170	19 $195
20 $109	21 $108	22 $111	23 $110	24 $111	25 $180	26 $176
27 $110	28 $111	29 $110	30 $110

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $130	2 $170	3 $210
4 $121	5 $120	6 $120	7 $118	8 $142	9	10
11 $119	12 $120	13 $111	14 $111	15 $114	16 $157	17 $173
18 $110	19 $111	20 $108	21 $111	22 $111	23 $153	24 $168
25 $111	26 $110	27 $110	28 $111	29 $114	30 $173	31 $175

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Standardzimmer, 1 King-Bett, barrierefrei, Blick auf den Innenhof (Communications)

Suite, 1 King-Bett, barrierefrei, Balkon (Mobility, Accessible Tub)

Standardzimmer, 1 King-Bett (Backside View)

Suite, 1 King-Bett, barrierefrei (Mobility, Roll-In Shower)

Standardzimmer, 1 King-Bett (High Floor)

Standardzimmer, 1 King-Bett, barrierefrei (Communications, High Floor)

Standardzimmer, 2 Queen-Betten, barrierefrei (Mobility, Roll-In Shower)

Standardzimmer, 2 Queen-Betten, barrierefrei (Mobility Roll-In Shower)

Standardzimmer, Mehrere Betten (High Floor)

Standardzimmer, 2 Queen-Betten

Standardzimmer, 2 Queen-Betten, Balkon, Blick auf den Innenhof

Suite, 1 King-Bett, Balkon (Jetted Tub, High Floor)

Standardzimmer, 1 King-Bett, Terrasse, Blick auf den Innenhof

Suite, 1 King-Bett, Whirlpool (High Floor)

Standardzimmer, 2 Queen-Betten, barrierefrei (Communications, Backside View)

Suite, 1 King-Bett, Balkon, Blick auf den Innenhof

Standardzimmer

Standardzimmer, 1 King-Bett

Standardzimmer, 1 King-Bett, Blick auf den Innenhof

Standardzimmer, 2 Queen-Betten, barrierefrei (Communications)

Gästebewertungen

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Was Gäste sagen

Richtlinien der Unterkunft

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