Is parking available at the property?

Self parking is available on-site for a fee of USD 15 per day, which includes in/out privileges. Guests must contact the property in advance to reserve parking. There are height restrictions for parking.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee, approximately USD 12 to 30 per person.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of USD 50 per pet, per night. Service animals are exempt from fees. Guests can request a pet-friendly room by contacting the property directly.

What are the standard check-in and check-out times?

Check-in time is at 4:00 PM, and check-out time is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features including elevators, wheelchair-accessible public areas, registration desk, lounge, restaurant, and pool. There are also assistive listening devices available and a pool hoist on-site.

How is the property located in relation to key landmarks?

The hotel is located in Laguna Hills, within a 15-minute drive of Mission San Juan Capistrano and Orange County Great Park. It is approximately 11.6 miles from Dana Point Harbor and 14.6 miles from South Coast Plaza. Nearby attractions include Mission Viejo Country Club (2.2 miles) and Saddleback Memorial Medical Center (2.6 miles).

Does the property have a swimming pool?

Yes, the property features an outdoor pool. Guests can enjoy pool cabanas, sun loungers, and umbrellas. The operational hours are not specified, but it is available seasonally.

What are the policies for guests staying with children?

Up to 3 children aged 18 years or younger can stay free when occupying the parent or guardian's room, using existing bedding.

voco Laguna Hills Hotel in Laguna Hills

Average nightly price at voco Laguna Hills by IHG by month, last 12 months (USD)
Month	Average price
January	$107
February	$100
March	$109
April	$127
May	$137
June	$173
July	$182
August	$133
September	$137
October	$130
November	$126
December	$100

What guests think

Across reviews of voco Laguna Hills by IHG, guests frequently praise friendly, helpful staff and generally clean, comfortable rooms with a stylish lobby, while recurring drawbacks include very noisy in-room air conditioners, thin walls, and noticeable wear or maintenance issues.

The location is convenient near the I‑5 and restaurants, though freeway‑facing rooms can get traffic noise and some guests noted low lighting in parts of the parking lot. Several reviews mention add‑on charges such as daily amenity and parking fees that weren’t clear upfront. On‑site dining and bar service receive mixed feedback, and Wi‑Fi reliability varies. Overall, expect a convenient base if you can tolerate potential noise and wear.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Bar/lounge and cafe are appreciated, sometimes with drink vouchers or live entertainment. Recurrent issues include pool or hot tub temperature/closures, a small/poor gym, and paid parking that can be limited during events.

Related guest reviews

10

Dawn

May 9, 2024

·

Stayed 4 nights

Nice facility rooms are large and comfortable not crazy about the extra 27$ to park and have water in the room and a complimentary drink but I don’t drink restaurant was good

2

adrian

Oct 7, 2024

·

Stayed 2 nights

The pictures on the website looked amazing and then when we got there, it just looked so old and rundown and it smelled like cigarettes. It smelled horrible and we were mostly intrigued by the back patio with the pool area was closed for renovation.

10

sandra

Jun 22, 2023

·

Stayed 1 night

Pool area but fitness center need more attention

4

Matthew

May 15, 2023

·

Stayed 2 nights

This hotel is run down and needs a complete makeover. The gym is terrible.

2

Bobby

Aug 17, 2023

·

Stayed 3 nights

My dad and i stayed for a family funeral for 3 nights. We were told on the first night it would be a one time amenity fee, and on the last night they told us it was per night. which was not communicated. Hot tub was NOT hot. it was the same temp as the pool, until we were on hold with the front desk for 20 minutes so I could tell them that the hot tub was not hot. they finally came out and raised the temp but it never got to "hot tub" temps. it was like a warm bath. unacceptable. The outer deck of the hotel was disgusting. it was FULL of spider webs. no calm place to sit. The bottom hallways were hot and muggy, the room AC had problems, it was on and off every 2 minutes and never got down to the temp I had set it. although that was not my biggest problem. The bathroom sink granite was broken down the middle. waiting to fall. (i used to install granite) its a matter of time that wood underneath gets wet, fails and falls on someones foot. They only had one toilet paper roll in our bathroom, we asked for more and it never came, i had to go to front desk a day after i requested it to get one. Also our rooms sheets and towels were never changed. I wont be staying here again.

8

karen

Mar 2, 2025

·

Stayed 5 nights

This property is good but I always have nit-picky issues here. This time it was: TV had to be fixed by mtce twice, WiFi is flaky, the parking lot was being re-paved which was inconvenient. Also, there’s a new, daily $15 parking fee. There’s nowhere else to park so customers are forced to pay it. I don’t know if this is an Orange County or State of CA mandate. I’m going to check other hotels in the area. The Staff goes out of their way to accommodate, so plus points for their efforts. I’m pretty demanding and I know it.

10

Kimberly

May 22, 2023

·

Stayed 1 night

Great hidden gem! Customer service was great. I love the outdoor pool cabanas. Can’t wait to come back for another weekend getaway.

4

Thomas

Oct 2, 2023

·

Stayed 1 night

We told the front desk that we do not need custodial service. Two hours later, and I placed a "do not disturb" sign on our door, the custodial staff just walked right in on us. I met with the custodial supervisor "Sergio" and told him what happened and he said: describe them to me, what did they look like, what was their name, we don't do that, it is not our fault that the front desk did not tell us if the room was still occupied,etc. he argued with me and I was trying to help him. Then, I file a complaint to the front desk (meanwhile my girlfriend is traumatized and sitting in the shower crying) and the front desk tells me "oh it was a simple mistake" I said "no, this is not a mistake this is a case of non-compliance with her staff and that they do not comply with basic rules and that they need to be re-trained" Everything about this incident was bad. They did not offer me a free night stay or anything. Meanwhile our day was ruined and we had a wedding to attend that day. The jacuzzi was scolding hot. I have photos of the burns. Why is the jacuzzi over 105 degrees? Totally unsafe for all who come near the jacuzzi. This location is straight out "RUDE!" Probably will never go there ever again!

10

Kevin

Aug 21, 2023

·

Stayed 2 nights

The hotel was well presented and the staff were really helpful and polite. The rooms were spacious and laid out conveniently. Breakfast was good and reasonably priced. The hotel pool was great for the kids. Overall a really nice stay.

10

Garilynn Alpern

Feb 11, 2024

·

Stayed 1 night

The hotel is attractive, clean, nice pool but too cold this time of year to try it out. The bar was pleasant. We chose the hotel because it was convenient to a family gathering. It’s not a destination. Good for business in the area.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests report clean rooms and common areas, but repeated complaints cite stained or unclean linens, bathroom grime/odors, and occasional pests or housekeeping lapses.

Related guest reviews

2

Aaron

Dec 26, 2023

·

Stayed 1 night

The hotel is RUN DOWN! It needs a much needed TLC and remodel. The carpet in the walkways are wrinkled and torn. You can hardly roll your luggage on them. The room is a good size but it needs to be maintained. There is visible wear and tare all pf the place. The items that have been attempted to get fixed, looks terrible! I wouldnt stay here again. Its shocking that this hotel is owned by a bigger corporation that owns 6,000 hotels yet it looks like its bet let go completely. The potential is there but the hotel reminds me of a motel!

4

Casandra

Sep 23, 2025

·

Stayed 2 nights

This was not a leisure trip for me, it was business related. So I was hoping to at least get some decent rest and shut eye, since it was Tuesday/Wednesday. But… Let’s start out with the extra fee they charge for an early check-in. I had absolutely no choice but to drop my stuff off before heading into my meetings. I get that it’s the policy, but I’ve never been charged to enter a room early if it was already ready for me. The definition of that is grifting. I have been to many cities, and Vegas hotels many times, but have never ONCE been charged to enter a room early. The rooms are run down, pigs with lipstick on them. The sheets were dirty - blood on the fitted sheet? Disgusting. Ripped that off immediately and just laid on the regular sheet. The AC was SO loud, I could barely hear my thoughts form. I had to keep it on all night since I was in an adjoined room set up - the neighbors thought it was TIME TO PARTAYYYY and laugh and scream all night. So the AC it was to drown their noisiness down. Who pregames in Laguna Hills hotels? Lol.. They give you tap water in a glass bottle, call it eco friendly. The coffee maker didn’t work. The bathroom had flickering lights, I suppose Halloween is around the corner, so it’s ambiance. The bathroom fan did not work. Water pressure and heat in the shower was decent though. THE wifi… Every 5 minutes it would cut out and freeze. This was the worst! Their WiFi is awful, better bring a hotspot or a laptop/tablet if you want to survive.

4

Alexis

Jun 4, 2025

·

Stayed 3 nights

Wouldn’t stay here again for multiple reasons, take your pick of them: 1. SECURITY CONCERNS - key stopped working after two days, went to the front desk to get it fixed. I was asked for my room number and was given a key card without any verification of my name or ID. So anyone with a key card from the hotel can get into any room by simply asking. 2. Leaking shower - half door in shower does not prevent water from leaking into the bathroom and hallway. Bathroom door had extensive water damage from this. 3. Thin walls - you can hear everything in neighboring rooms, including the tv at 3 am. 4. Cleaning rag from housekeeping was left in the room.

2

Taylor

May 19, 2025

·

Stayed 1 night

I had reserved a room over a week ago. Check-in time is at 4pm. Go to check in and they dont have my room ready yet, had to wait another hour til a room was available. Found a live pincher bug on bed. Overall, the price is great but leaves more to be desired.

8

Michaela

Mar 5, 2023

·

Stayed 1 night

This hotel was the cheapest place to stay in the area as all of Orange County is pretty expensive. It was conveniently located right off the 5 freeway and there were also many restaurants and bars within walking distance. We also were given a voucher for a free drink at the hotel’s restaurant. I did notice that the carpets needed to be replaced because they did look old and dirty. Our room wasn’t the cleanliest either as we did see some handprints on one of the walls and on the headboard of the bed. There was also a spot of blood on the outer part of the sink in the bathroom- that was a turn off. I was hoping to soak in the tub after a long day, but they only had a shower. The water pressure was good and their Woodbury brand of soap and cleansers were nice as they smelled like brown sugar and fig. The service overall was friendly and accommodating. It was a ‘meh whatever’ place to stay for the night. Probably wouldn’t return though.

10

Miguel

Aug 13, 2025

·

Stayed 2 nights

Property was welcoming and very clean.

4

Jimena

May 27, 2024

·

Stayed 1 night

When checking in they gave me a card that did not work to get into my room. Had to walk back down to get a new one. Went into the room after getting the right key card and everything looked pretty good until we hit the bed. Bed sheet was dirty and had white stains on them. Had to take off the first layer from the bed because of the stains there were. Some stains appeared to be white, blood drops, and dirty smudges. When we hit the second layer they were ok but that’s where the white stain was at. At this point we didn’t want to think about anything else because we were so tired that we stayed there. Also drawers wouldn’t close and would open after closing it. Checkout is at 11am and at 9am cleaning services tried to come inside our room! I put the do not disturb sign out on the door knob and still decided it was ok to open the door? Not ok! Didn’t even knock or anything just decided it was ok to come in. Overall experience sucked. I won’t be staying here no more!

10

Amanda

Mar 27, 2025

·

Stayed 1 night

Very clean and relaxing rooms

10

Margarita

Nov 3, 2025

·

Stayed 1 night

The staff was great and the room was very clean!!

10

Linda

Oct 25, 2025

·

Stayed 1 night

Clean room. Very comfy beds

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and updated with comfortable beds, but frequent complaints highlight very noisy AC units, thin walls or freeway noise, and periodic maintenance problems; Wi‑Fi can be unreliable.

Related guest reviews

10

Susan

Aug 19, 2025

·

Stayed 3 nights

Very comfortable stay. Rooms nicely updated. Staff super friendly.

4

Alexis

Jun 4, 2025

·

Stayed 3 nights

Wouldn’t stay here again for multiple reasons, take your pick of them: 1. SECURITY CONCERNS - key stopped working after two days, went to the front desk to get it fixed. I was asked for my room number and was given a key card without any verification of my name or ID. So anyone with a key card from the hotel can get into any room by simply asking. 2. Leaking shower - half door in shower does not prevent water from leaking into the bathroom and hallway. Bathroom door had extensive water damage from this. 3. Thin walls - you can hear everything in neighboring rooms, including the tv at 3 am. 4. Cleaning rag from housekeeping was left in the room.

10

Jennifer

Oct 3, 2023

·

Stayed 3 nights

Large rooms with very comfortable cloud-like beds. Beautiful crisp clean design with cute lounge bar for evening cocktails and dinner and Café for delicious coffee, breakfast & lunch options.

6

Shelly

Aug 24, 2025

·

Stayed 2 nights

The remodel is beautiful, especially in the lobby and check in guest areas. However, since we went to rest for a few days and take a break, it was very inconvenient to find out that during the remodel the one thing they did not replace or update, was the air conditioners? They are so loud, I’ve really never experienced anything like it. Thumbs down.

10

LAWRENCE

Aug 25, 2025

·

Stayed 1 night

Nice rooms, clean and well maintained

10

Robert

Aug 23, 2025

·

Stayed 1 night

Absolutely loved our room. Very stylish.

10

Rohit V.

Apr 27, 2025

·

Stayed 1 night

Looks renewed. Big rooms, good sun, clean areas.

6

karen

Oct 23, 2024

·

Stayed 3 nights

My 4 day stay was especially problematic. I have a list of issues that I can’t fit in this comment box. WiFi was flakey, cable TV needed the mtce guy to fix twice, hotel room card keys had to be replaced twice. I felt like I was being punked. No outlets for iPad, iPhone and iWatch. The list goes on and on. I’m doubt I’ll be back.

6

Vikki

Aug 27, 2025

·

Stayed 3 nights

Air-conditioning unit in room made so much noise. Need to change.

2

Eliezer

Jul 7, 2025

·

Stayed 1 night

This was the worst stay ever! The Air conditioner unit was extremely loud and I could not sleep all night. I got up and went to the front desk, I spoke with the person about the situation and he just said, I am sorry sir, I made a note of it! I told him that it was unacceptable, and he just apologized again. I went back to my room, called the person at the front desk, place the telephone up, so he can hear the noise and he responded Wow, it is very loud! You can try to turn off the AC to see if that works! I turn off the AC and I could not sleep since it was getting warm in the room. I went out side sat by the couch in the lobby for an hour to try to relax! I am so tired today as a result, I feel robbed! It is completely understandable and I am so disappointed! I should not be charged for this bad experience.

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AI-generated summary based on recent guest reviews

Service

Staff is often described as friendly and helpful, yet multiple reviews report rude or dismissive interactions, poor communication, slow responses, and lapses like rekeying without ID or entering rooms without knocking.

Related guest reviews

10

Nancy

Sep 30, 2025

·

Stayed 1 night

Lovely and kind staff.

4

Nicole

May 28, 2025

·

Stayed 3 nights

Jose at the front desk was very rude and hung up in my face when I called the front desk . I called and asked for towels and he said they were very busy and then he just hung up in my face. Also one of the housekeeping people came in my room while I was in there. They didn’t knock at all. Then they was no room service . The place sucks and I would not recommend. I had to stay there for 3 nights because my son had a basketball tournament. But I will never return.

4

Alexis

Jun 4, 2025

·

Stayed 3 nights

Wouldn’t stay here again for multiple reasons, take your pick of them: 1. SECURITY CONCERNS - key stopped working after two days, went to the front desk to get it fixed. I was asked for my room number and was given a key card without any verification of my name or ID. So anyone with a key card from the hotel can get into any room by simply asking. 2. Leaking shower - half door in shower does not prevent water from leaking into the bathroom and hallway. Bathroom door had extensive water damage from this. 3. Thin walls - you can hear everything in neighboring rooms, including the tv at 3 am. 4. Cleaning rag from housekeeping was left in the room.

10

Robert

Feb 25, 2025

·

Stayed 2 nights

Jovan gave us outstanding customer service! He went above and beyond to help us!

10

Carlos

Jun 15, 2025

·

Stayed 1 night

Staff was very friendly and efficient Rex is an excellent resource and helped streamline the check in process Would definitely stay here again in the near future. Thanks again!!

4

Jimena

May 27, 2024

·

Stayed 1 night

When checking in they gave me a card that did not work to get into my room. Had to walk back down to get a new one. Went into the room after getting the right key card and everything looked pretty good until we hit the bed. Bed sheet was dirty and had white stains on them. Had to take off the first layer from the bed because of the stains there were. Some stains appeared to be white, blood drops, and dirty smudges. When we hit the second layer they were ok but that’s where the white stain was at. At this point we didn’t want to think about anything else because we were so tired that we stayed there. Also drawers wouldn’t close and would open after closing it. Checkout is at 11am and at 9am cleaning services tried to come inside our room! I put the do not disturb sign out on the door knob and still decided it was ok to open the door? Not ok! Didn’t even knock or anything just decided it was ok to come in. Overall experience sucked. I won’t be staying here no more!

10

Levy

May 5, 2025

·

Stayed 2 nights

Properly is clean and the front desk Theresa is nice and friendly . I will give rate her a number 10. I will surely be back again in Voco . Thank you .

2

Christian

Oct 13, 2023

·

Stayed 1 night

Waited a solid 30 minutes to get a “complimentary drink”, TV did not work which is the main reason people stay at hotels is to watch TV (called for service and took hrs for NOONE to show up), and it was just not the best experience.

6

Chadwick

May 3, 2024

·

Stayed 3 nights

The hotel was good. My only two complaints are the sassy front desk night agent who was still sassy after she realized she was wrong AND me getting charged for smoking in the room when I NEVER did.

10

Donna

Jun 9, 2024

·

Stayed 1 night

The staff is friendly and helpful. The beds were comfortable. Clean rooms.

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AI-generated summary based on recent guest reviews

Location

Convenient off the freeway and close to restaurants and area activities; some freeway‑side rooms get traffic noise and parts of the lot feel dim.

Related guest reviews

8

Nathan

Nov 16, 2023

·

Stayed 3 nights

Stayed here for a business trip to the area. The hotel has some age on it, but it is well-maintained and clean, which is all I ask. The hotel staff was very friendly. The wifi is free and fast and lots of free parking is available. The are a few shopping and restaurant options within a short driving distance. I would stay here again if in the area.

8

Lynda

Aug 25, 2025

·

Stayed 1 night

Easy freeway access

8

Maria

Apr 7, 2025

·

Stayed 1 night

The air conditioner is noisy, and not much light on the back of the parking lot.

10

Donna

Jul 13, 2024

·

Stayed 5 nights

great location

8

Yi

Mar 24, 2024

·

Stayed 2 nights

The property’s location is great and close to many restaurants and the freeway. I thought its interior needed some upgrades that’s all. The staff is all helpful and friendly. It’s good value and a 5 minutes drive to the place we needed to be this weekend so that’s a huge plus!

10

CELINE

Dec 28, 2024

·

Stayed 2 nights

Easy access to freeway and restaurant

10

Colby

Jun 22, 2025

·

Stayed 1 night

Great customer service. Hotel was beautiful and great location.

10

Maria

Aug 12, 2024

·

Stayed 1 night

Clean and very convenient area

8

Anthony

Feb 20, 2025

·

Stayed 2 nights

Convenient location

6

Carolyn

Dec 17, 2024

·

Stayed 3 nights

Very nice hotel, rooms big and very clean. I was in a room facing freeway and it was so loud I thought a window was open. Hotel should do more to soundproof those rooms. Nice bar for drinks, staff very friendly.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and bar food range from good to underwhelming with limited menus at times; guests like the drink vouchers and occasional live music, but some note slow service and extra charges for coffee.

Related guest reviews

6

LeAnn

Sep 27, 2025

·

Stayed 2 nights

Nice room and hotel. Very uncomfortable bed. Bedding nice but the bed was so hard it was painful. The restaurants were not delicious! The coffee was Folgers and the nachos were blah. It was nice that they did service our room during our tow night stay.

10

Christopher P

Apr 26, 2023

·

Stayed 6 nights

Showers were great. Clean bedroom and bed. Nice TV. Service great. Good bar with good food.

10

dan

Mar 18, 2025

·

Stayed 1 night

I thoroughly enjoyed my stay; however, this site advertises live music, and I was there the 03/14 - 03/15 weekend, and live music was non-existent. That really disappointed me! VERY DECEPTIVE!!!

8

Jenny

Apr 10, 2025

·

Stayed 3 nights

This hotel was in a safe area. Staff were friendly and helpful. They serve a good breakfast. The walls were pretty thin as I could hear lots of noise. There were a shortage of outlets near the desk and bed. The one outlet by the sink did not work.

6

Gerald

May 22, 2023

·

Stayed 1 night

Breakfast was really sub standard, eggs overcooked potatoes undercooked. I've had better breakfast at Dennys. I tried to tell the lady at the desk that the light in our "lighted mirror' was broken. She didn't know what I was talking about. They should be familiar with the rooms, more training needed.

10

Dawn

May 9, 2024

·

Stayed 4 nights

Nice facility rooms are large and comfortable not crazy about the extra 27$ to park and have water in the room and a complimentary drink but I don’t drink restaurant was good

10

Jacob

Aug 23, 2023

·

Stayed 2 nights

We had a wedding to go to so they let us check in early and waived the early check in fee. This hotel is a great combo of nice and a hint of luxury but without a huge price tag. Facilities were clean. Dining options were good but a little overpriced. Right on the interstate makes coming and going easy and it’s in a nice area in north laguna woods!

8

Lisa

Feb 6, 2023

·

Stayed 2 nights

I thought it was nice that they give you a free cocktail for every night that you stay and there’s usually some live entertainment going on in the lounge when you go to get that cocktail. For me, this was all about convenience as my daughter lives only a few miles away. Morning to go coffee wasn’t easy to get down in the dining room. Room is clean. They were gracious to change my room when I wasn’t thrilled to be the closest to the freeway. I didn’t feel safe at this location which is always important when you’re traveling alone.

6

Michelle

Jun 6, 2023

·

Stayed 2 nights

Tried The Hills after my other usual stay place was booked up. The area looked nice - secluded at the base of a residential area, quiet even though close to the freeway. However, closer inspection gave it a meh rating. The rooms are nice, as clean as they can be, but there's a dorm-like feeling about them. Minimalistic decorations, carpeting is suspiciously stained. Bathroom door (pocket door) seemed warp and wouldn't stay closed. We tried out the bar the first night for our complimentary drink (nice!), but they were out of mixers for the custom drinks so settled for different drinks. BTW, for whomever needs to hear this, white zin is NOT rose. When I checked out, I stopped by the lobby for a cup of coffee for the road. It was after seven, but the breakfast area was deserted with no food out. Maybe it was meant to be dine-in, but all I can say is this is the first place I've ever been that charges a $20 amenity fee and then $3 for coffee. As I told them, ridiculous.

10

Carlos

Feb 20, 2023

·

Stayed 1 night

Fancy, Cozy bar with live music daily

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $98	2 $89	3 $92	4 $103	5 $115	6 $169	7 $171
8 $88	9 $88	10 $92	11 $92	12 $141	13 $177	14 $177
15 $92	16 $91	17 $89	18 $91	19 $99	20 $133	21 $136
22 $92	23 $89	24 $98	25 $120	26 $126	27 $138	28 $114
29 $89	30 $93

voco Laguna Hills by IHG

Prices for voco Laguna Hills by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds

Room, 2 Double Beds, Transfer Shower (Communications, Mobility Accessible)

Standard Room

Suite, 1 King Bed (Living Area)

Room, 2 Double Beds, Roll-In Shower (Communications, Mobility Accessible)

Suite, 1 King Bed (Living Area, Powder Room)

Standard Room, 1 King Bed, Mobility Accessible (Communications)

Standard Room, 1 King Bed

Guest reviews of voco Laguna Hills by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about voco Laguna Hills by IHG

Considering this hotel for your Laguna Hills trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
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25	26	27	28	29 $129	30 $128	31 $128