Hilton Garden Inn Ontario/Rancho Cucamonga

We had a wonderful stay over the weekend. The hotel was clean, quiet, and felt safe and welcoming. The front desk staff was kind and pleasant, and overall, our experience was very positive. The rooms were comfortable, the atmosphere was relaxing, and we appreciated being able to enjoy a peaceful stay. Unfortunately, our experience with Regina, who was overseeing the breakfast area in the mornings, was quite different. She was consistently short and snippy with both my children and my husband, which made an otherwise lovely stay end on an uncomfortable note. At one point, I accidentally overfilled my coffee and spilled some while carrying it. As it happened, Regina audibly hissed and sighed as though I had personally inconvenienced her. I absolutely would have gone back to clean up the drops myself, but her reaction made me so uncomfortable that I was hesitant to approach the area again. She proceeded to slam down the wet floor cones and mop the entire area, including areas that had not been affected by the spill. On another occasion, my husband sneezed at our table into his arm (something I honestly never imagined I would need to explain in a hotel review), and she made an audible expression of disgust. I completely understand that people have bad days, and I try to give grace whenever possible. It genuinely felt as though she was standing guard against our family rather than welcoming guests.

Everything was great! Loved the stay!

Wonderful

The room was clean and the bed very comfortable. The staff was AWESOME👌. We used their conference room for an event and they were able to accommodate the needs of the food we provided before and after the event. We didn't get the opportunity to have the breakfast, but members of our group said it was very good.

Nice