舊金山機場牡蠣角水濱索內斯塔精選飯店

Overall the hotel & staff were pleasant. However, after traveling 9 hours we got to the hotel at 1:30pm hoping to have lunch & a cocktail. Unfortunately the lobby restaurant & bar were permanently closed. We were told we would have to go elsewhere to eat. Luckily there was a beautiful AC Marriot a block away and we dined there. It was so nice that we cancelled our 2nd night at Sonesca & rebooked at AC Hotel. Sonesca was guilty of FALSE ADVERTISING

Everything was great, but the website said bar, there was no bar. I was looking for a glass of wine! I had to leave hotel and go find a bar!

The swimming Pool that is shown in their web page is not there. They closed it a out 2 years ago.

This is a nice hotel that isn’t too far from the SFO airport. We enjoyed the beds by getting a restful night of sleep. The hotel was very clean. We were only there to get some rest before a late morning flight. The one drawback is the airport shuttle situation. The shuttle is on a constant loop between the 4 terminals at the airport and 2 hotels. One loop takes the driver 50 minutes. If you happen to just miss a shuttle you will wait another 50 minutes for it to come back around. Adding 1 more shuttle to their fleet would help tremendously. There are other hotels with shuttle services that arrived every 10 minutes like clockwork. If you want a more convenient shuttle service you might want to research some of the other hotels that offer the service. It’s not the drivers fault. The 2 that we had were very nice and understood. Just keep in mind that paying a little higher rate could get you a lot more convenience.

I stayed at this hotel as it said there was a bar/ lounge. There was not! Very disappointed. I was hoping just to stay in my room. I had to find a restaurant down the road.

Wish there was free breakfast. I also thought there was a pool and hot tub on the premises. I would update the website accordingly.

The hotel also offered a free shuttle to the airport.

Clean and close to the airport. Shuttle service was great as well. Would definitely stay again.

There was no pool. There was no breakfast. The van was in horrible condition. The room was nice the balcony was very nice we had a waterfront review that was nice we had a balcony that was nice

Should offer breakfast. At least complimentary coffee. Should not have to pay for parking. Probably would not stay here again if I can help it. Simply better options in the area for business travel.

The rooms were very clean and they had good customer service 😀

My stay at this hotel was excellent. The staff were very polite and professional from the moment I checked in. The property was exceptionally clean, including the lobby, hallways, and my room. Housekeeping did a wonderful job maintaining a fresh and comfortable environment. Overall, I truly appreciated the high standard of service and cleanliness. I would definitely stay here again.

We found blood on the bed sheets on our last day. A roach was crawling on our bed, the wallpaper and wood trim was falling apart. Staff was great though!

The room had ants in it. There was no water to drink in the hotel.

Surprisingly clean and nice.

On our two-week trip, this was one of our favorite hotels we stayed in. The room was incredibly clean and the staff was very friendly and kind. When we had a minor issue with our a/c unit, they had the technician come to our room within just a few minutes. Would definitely stay here again.

I'm a frequent traveler and this is the worst hotel I've stayed in in a long time. My room had multiple bugs sitting along the wall, which I noticed in the middle of the night when I returned to my room. When I reported the issue to the front desk, they had no interest in following up (didn't ask for details about the insects, etc) and just made me a key for another room. The second room on a different floor had the same type of bugs on the wall. At this point I was worried about the insects getting into my belongings and checked out of the hotel at 2 am. At check out I was told the front desk can't issue a refund because the booking was made through hotels.com. After reporting the issue to hotels.com, they told me they also could not issue a refund because they couldn't reach the hotel manager for "approval". When I contacted the hotel directly, they said they would "pass along" the message to the manager but couldn't give me an idea of when I would hear back. They then hung up when I was in the middle of asking a follow up question. This was a horrible experience that culminated in me checking out of the hotel at 2 am and having to find another place to stay. Now I have to deal with the charge and lack of response around a refund. This is definitely the last time I'll be staying at a Sonesta.

The bathroom tub was not usable. The bathtub was full of dirty brown water. It was very unpleasant. Could not use the shower.

Clean Room, nice area enjoyed our 5 day stay with family

There were roaches in my room! :( disgusting! They had wings too, I told the front desk and he didn’t seem surprised and simply said that he would let them know( I don’t know who!!) I wish I had my camera ready but I was more concerned about them getting into my luggage so no picture to download here unfortunately! No house keeping everyday unless you ask for it until noon! You could get new towels . I asked for housekeeping but I guess they forgot or missed my room, I got to my room in the evening and front desk apologized and said no more house keeper on the property! I would not go back to this place!

No comfortable beds at all!

Room was spacious& bed was comfortable

Great staff and very clean. The room was big and spacious. The only odd thing I would change is the TV was on the side wall not facing the bed so it was at an awkward angle to watch.

Great hotel, only thing I wish they had was a mini fridge

Loved the location -- great for a morning walk. The room would have been a good deal for the price, but we got upgraded upon arrival to a suite -- wish we were staying longer. The suite has everything you need for simple meals (microwave, fridge, sink) and is super-spacious. Airport shuttle was easy and all of the employees were helpful.

Great views

Nice quiet room.

Very comfortable bed, quiet room, a great price. No restaurant but good options nearby. A pleasant surprise and will def stay again

It was very clean and comfortable. Pillows are slightly too soft and the bed was amazing.

Bed was too soft.

Staff was very helpful and friendly. I will stay there in the future.

I've stayed at this location once before and everything was perfect. This time, we had 2 charges that we were not told about when we checked in. Yes, they were pending and they did go back onto our account but we did not have these charges the last time we stayed. When I tried to get clarification from Gio, he was VERY rude and talked to my like I was stupid. Then, I talked to Jason the next day and was treated the same way. Jason also kept cutting me off and I couldn't even finish my sentence. We will never stay at this location again which, is sad because we loved it so much the first time and the area is perfect. But the staff just completely ruined it for us.

We spoke with the Manager JASON who introduced himself as the “BOSS” here. Gave us a whole attitude and raised his voice the whole time we were on the phone. The lady who checked us in told us she will switch our rooms at 12:30pm due to the amenities we paid for didn’t come with the room we initially got. Then Jason the Boss/Manager said he don’t know what I was talking about and said I need to hurry downstairs and leave our room till he has an alternate room to give us. He was giving us a very hard time with his attitude. He kept saying he is the “BOSS”. I never met any Manager in ALL the hotels I’ve been in all over the world who talks like Jason. He did not sound professional. He did not know how to handle the situation when his colleague made the mistake. He basically kicked us out when we requested to pay for an early check in. Just very bad experience. We been coming here for 10 years and not just me but my whole family. Whoever Jason’s boss is should check his employees and train them the correct hospitality. Know how to smile in the front and on the phone.

Front desk is terrible

The front desk crew were all exceptionally friendly and accommodating. I’ve stayed here 3 time in the last few months and each time the front desk staff provided excellent customer service.

Reception staff always so friendly and accomodating. Room is clean and comfy. Lobby area is large with lots of places to gather with family and friends. Love you hotel and will stay there again if in the area

I’m very pleased with the hotel itself, location and cleanliness. - What I disliked was the horrible customer service I received from the moment i got there. I checked in Monday night from a delayed flight at 11pm, and the front desk man was very careless and didn’t put any effort into making my check in process smoothly. No wi-fi password was given, and he was in a hurry to get me out of the way and not deal with me. - In the morning, i had a question about breakfast (which i already had paid for in advance) and another front desk employee also had the rude attitude and told me to call expedia to answer just a simple yes/no question. He simply turned and walked away, and left me standing there. I honestly hoped for better customer service, it’s very disappointing to feel unwelcome at a place you pay to stay at.

The front desk person was fantastic, as she helped us resolve a small booking problem.

Service was amazing & front desk was so compassionate and kind to me

The hotel’s coffee shop does not charge with cards or cash, but by the room. After checking out, the hotel did not sent me a receipt for charges. I checked my bank account two weeks later and realized I’d been charged more than I should have. I called the hotel and they said I’d made purchases at the coffee shop, which was not true. I was told I would get an email back the next day with answers and a week later, I am still waiting. I called to speak to someone and someone again and a person named Jason didn’t even let me finish my sentence and interrupted me to tell me to call back tomorrow. My family rented at least 12 rooms at the beginning of July. It’s upsetting to know I can’t get in contact with someone to get answers and without being disrespected. Never going back.

Front desk staff was excellent- friendly and helpful. Liked walking around the pond. Not a lot of stores or restaurants within walking distance so if you’re not driving, then gotta taxi or Uber

Loved the location -- great for a morning walk. The room would have been a good deal for the price, but we got upgraded upon arrival to a suite -- wish we were staying longer. The suite has everything you need for simple meals (microwave, fridge, sink) and is super-spacious. Airport shuttle was easy and all of the employees were helpful.

Great location by the Cove. A short walk to my company office.

Very clean and friendly, convenient location for Oyster Point offices

Not in the hustle bustle of Midtown, but close enough to drive & enjoy. Property is clean, in a very safe area and overlooks the marina.

Nice new area... nice walk way outside too. Just needs a restaurant nearby... its a very 9 t 5 business all around, and weekends, your kinda stuck.. you will have to UBER/LYFT. or pay to doordash... keep that in mind for weekend stays..

Super clean property, very comfortable beds. I loved the property itself and was super comfy in the room. However, the location is made more for people who have a car or are there for work in the area. It's pretty far from a train station so it's more difficult if you're not driving.

Quiet, clean hotel. Easy off the highway. The location, while seemingly safe with walking areas, is far from any areas of interest.

Nice location on the water, convenient near airport

Rooms were clean and the water view was nice, but I was underwhelmed by the breakfast offerings and access to public transit (SamTrans and Caltrain) was not easily walkable (especially at night). If you’re going to stay here (and I think you should), I recommend getting a car rental and drive from the hotel to South San Francisco Caltrain or the Millbrae BART station further down the road and park there to take transit in the Bay Area.

Everything was great, but the website said bar, there was no bar. I was looking for a glass of wine! I had to leave hotel and go find a bar!

No food service only grab and go.

No breakfast or coffee available on Sunday morning, had to drive off site

I stayed at this hotel as it said there was a bar/ lounge. There was not! Very disappointed. I was hoping just to stay in my room. I had to find a restaurant down the road.

I called to see if we can check in early and was told I needed to be there in person to get that information. When we got there, luckily there was an available room. The person checking us in was not in a good mood, did not smile once and should not be talking to 1st time guests. He seemed rushed and even forgot to give us our breakfast voucher for the next day. The following day we lined up to get some breakfast and there was only one person behind the counter. I thought we needed to give our room number for the free breakfast but instead we were charged $35 plus and they didn't accept visa or m/c. Good thing I had an AMX card. My son brought it up to the front desk person and it was the same one from the day before. My son asked why we were charged $35 plus for breakfast when it shows on our reservation we get breakfast included. Bottom line we got a refund in cash but the service needs to improve on both the check in person and the person behind the breakfast counter. The hotel was airy and nice and our room was comfortable, clean and overlooking the water.

The property was nice but there was no pool and the restaurant downstairs barely operates. You could only get a very limited breakfast consisting of Starbucks items

Great hotel, beautiful and renovated room. I was expecting more of a real breakfast to order according an online description, however they only had premade Starbucks wraps and pastries.

Overall very good. Only issue was a problem with the capsule not fitting the coffee maker and the coffee was very watery with no creamer fir the coffee.

The shuttle service to the airport was excellent and timely. The hotel listed as offering breakfast but sadly did not. Disappointed to learn there was a charge for morning coffee and something to eat.

Clean Breakfast was simple and lacking.