舊金山機場牡蠣角水濱索內斯塔 ES 套房飯店

Clean, well maintained property with convenient SFO airport shuttle service

Pool was CLOSED and under construction

First off...the property is in THE BACK. There's a Sonesta in the front and I accidentally tried checking into that one and they kindly told me it was the property in the back. The property was clean. The view was GORGEOUS during sunrise! They have breakfast. They have a pool and hot tub....pool didn't have towels and could have been a tad cleaner..that is the ONLY negative that I could say. They guy at the counter and every other employee I encountered was nice and polite. I will definitely stay next time I'm in town.

Big, spacious suite. Pool looked clean but have not use it. Breakfast was good and enough varieties to choose from. Trail around the bay was nice.

We had a good stay. The hotel was located next to the bay with a great walking path. Our suite was nice and clean and looked recently renovated. Our room was directly next to the light rail tracks but it didn’t really bother us much. We arrived on a cold day so the outdoor heated pool was a plus. Pool and hot tub hours are from 10am-9pm. There is an outdoor fire pit as well as games such as cornhole, shuffleboard (but missing the disc) and a tic-tac-toe table. My son enjoyed the pool as well as the games. This is a very kid friendly hotel. Breakfast was good. The hot options on this day was scrambled eggs, crumbled sausage and potatoes. We enjoyed the pancake maker. Downfall is the parking fee of $16. FYI, there is a $250 holding fee. Overall, we had a great stay and will likely stay here again in the future.

One of the few hotels in the San Francisco area that has a pool as well as a hot tub. Being very close to the airport but hardly hearing the air planes. The view was stunning ( overlooking Oyster Bay). Very peaceful and quiet

I loved the suites and everything it had to keep the guests comfortable. The only thing I didn’t like is that the gym wasn’t open due to repairs and the tv was acting up and wouldn’t work all the time

Great airport shuttle. Clean spacious room. Many selections on breakfast buffet. Bay view. Great for staying before catching a long flight.

I called before I booked to check if they have a hot tub and if it works. The guy said yes. When I got to the hotel the hot tub was closed. I got this hotel because I wanted to use the hot tub

Average stay. Pool and hot tub was not working when we stayed, so that was disappointing. Standard breakfast, scrambled eggs, sausage, pancakes, breads and bagels. Property is clean and staff was nice.

Heaven forbid a vacuum be run in the room. I have pictures of clumps of long black hairs that were all over the floors, long red hairs all over the toilet, a bent up wire hanger in the top of the dishwasher, and NEW towels (straight from the front desk) covered in other people’s hairs!! No emails received regarding construction/remodeling, and dirty dishes in the drawers. Shame, because we were ok with the hotel being a little older. I can say we would’ve loved, LOVED, our stay had the room been clean….

The suite was very dirty, it had old toothpicks from prior guests. The stove looked like it had never been cleaned, and one of the pillow sheets had blood on it. I tried calling customer service but both phones in the room meant to call to the office, we out of service and did not work to call the front desk. Only stayed because we had no where else to go but will definitely not be coming back.

The hotel was dirty. The hallway was dirty. The room was dirty. There was pubic hairs in the bathroom floors. The bathtub was dirty. The hotel was very unkept. The pictures online were not the same as the actual hotel room. It was horrible. I would have rather slept in my car. I wish I could have been refunded for this day. This is the most horrible hotel that I’ve stayed in in years I would never recommend this property or go back to this property ever.

The room we stayed lacked a deep clean… stained walls, dusty baseboards and the appliances in the room didn’t look clean especially the microwave. Upon entering the room it smelled musty and the windows in the room didn’t seem to shut fully.

Bed was not comfortable out of the five days. I was there two of the nights I was woken up by ants, crawling on me.

The man at the front desk was fabulous! The room was disappointing. In the bathroom, the bath mat was moldy and the towels were too small and worn thin from too much use. There was a black stain on the bedroom curtains. It was too expensive to have those problems

Rooms were trashed! Multiple complaints in lobby all same time I went to complain about room. Did not want to issue refund. Sofa was flipped coach roaches and pet food all over the floors and beds. Beyond disappointed and disgusted

There was a substantial amount of pet hair on the floor and furniture in the room, and the floor that our room was located on had a very bad odor.

Had a hard time checking in, the gentleman at the front desk had to run my card three times for the hold fee. In the room there were other peoples hair all over especially in the bathroom, shower, I was disappointed that it wasn’t clean.

The hotel smelled like mold, the rooms had bugs, shower was not clean. I didn’t stay the second night from how bad it was. I went to just check out. Would NEVER stay there again nor recommend it to anyone.

I’ve stayed here on 2 occasions before. This time was disappointing. My room wasn’t ready at 4pm, it obviously looks like they were short on staff because of all the remnants of checked out guests that were still in the hall when I checked in. The WiFi was weak and kept buffering. The view of the cove made up for my disappointment.

I have stayed at this hotel in the past, but this time it seemed like everything was broken or in need of maintenance. Our fridge was leaking, the toilet running everytime we flushed, the bathroom fan was ridiculously loud and the kitchen was poorly furnished with only two forks no pans and two pots. We did call to have the garbage disposal fixed during our stay and they did take care of it in a timely manner, but overall, the room felt like it needed some serious care. The room I was in this time 424 was very noisy with the train outside and the elevator next to it, I was definitely awakened by the noise. I do like the Oyster Point area though, its nice to walk on the path around the inlet.

The room had been refurbished at some point pretty recently. I wouldn't say it was to a high standard but you could see work had been done. The kitchen was ok for what I needed. It could have done with some more pots or a non stick frying pan. The bed was so comfy. It was what I needed for the three nights I was there. The staff were out of this world. They were helpful and understanding and I could even get a kettle (for British people this is considered essential). They were all lovely. There is very little right beside the hotel. A ten minute walk takes you to a Starbucks and a couple of small restaurants which close at 8pm. No supermarket nearby so I would consider a car essential for here.

The room with the water view was beautiful! Loved seeing the sunshine on the water and warm light come into our room! Enjoyed the view very much!

I loved the room I reserved. It was on a quiet corner of the building with an amazing view. I did not like that there aren’t any close convenient stores.

The showers had no water pressure and the room was very drafty.

Room is very spacious, clean and nice bay view. Breakfast is average. Location is vlose to science park and therefore there is no supermarket or restaurant nearby.

The room was very large with excellent kitchenette facilities. Overall the room was modern and clean. The bed was very comfortable and big. The staff were reasonably friendly. hotel breakfast was very basic and the quality was low. Th

I liked the rooms, however the hotel is built by a train track , could Get noisy at times

One of the rooms smelled like fried fish. Furnace very loud when running.

The property was really great and the breakfast was really great too. The only thing that would not make me want to stay there again was the fact that there was never a manager on duty when you needed one and the front staff refused to call them when they could not assist you. They also did not offer daily cleaning and you had to go down to front desk if you needed extra towels or anything else.

The at the front desk at time of our check in was away, we even call but no one pick the phone. Finally we have to go inside the back room of the front desk found staff busy watching tv. And when he came out was quite rude as we did any mistake disrupted him from his favorite moment. Otherwise I love the hotel and its location.

Very efficient and helpful.

Rooms were very clean. Not enough staff at all. Broken elevators. Had to rescue my son and other people from the other not broken elevator. No garbage in the bathroom, that was awkward. All staff was rude because they were all so harried and busy.

got to the hotel a bit early and needed to check in to be able to work and attend business meetings. However, their booking system was down and they were not willing to provide any type of alternative. This is terrible service to not know any type of work around for your computer not working to serve clients in the best way possible. I needed to rebook at another hotel.

The Staff are wonderful!

I was hoping for early check-in but that was not an option. I called in advance and they said yes, but once we got there 2pm-ish . We had to wait until check in time: 4pm, and even then I still had to wait because the room was NOT ready! It frustrated me! We had somewhere to be, and it made us late! Besides that, everything else was good! Clean and quiet! Beds were comfortable! Breakfast was decent. The front desk can work on their customer service.

Great checkin service! Raul was incredibly helpful and courteous. The rooms were clean and comfortable. Nothing glamorous but clean, safe and I would stay again.

This property would absolutely not allow us for early check in, not even 20 min early... we came into town for a bday celebration, and called at noon, checked at 2pm, and again at 3, and again at 340pm, even then, they wouldn't budge. I've never stayed at a hotel that didn't work with you like that...finally, we got ready in hotel lobby and left with our suitcases and didn't check in until after, which was at 11pm. Also the bathroom was stained and tub dirty looking. It had a great view, but when check in is past 4pm, what's the point of staying when you can't enjoy? Tried to ask for supervisor/manager and were told, they were in a meeting, and would be out to speak to us in 20-30 min. Of course, management never came out to speak to us and we got tired of waiting and left.

We were very disappointed we had to wait over 48 minutes at the airport the shuttle didn’t come and pick us up. We Called the hotel many times from the airport to be picked up from the airport. Very rude staff at the front desk Bad customer service front desk staff very very rude. We told the manager about it didn’t the manager didn’t cares.. Very disappointed.😞😞😞😞

The area is close to bay and quiet Far from city but safe and clean

The room we had was very nice. It was large enough and had all the facilities for with a stove, fridge, microwave and dishwasher. The staff were the best, especially John! The only inconvenience was that there was no public transport close by but we were able to overcome this because the hotel provided a free shuttle to take us to the airport where we could hop on a bus or BART. We also got picked up by the shuttle when we returned from town.

Great location, close to walking path. No good food options on weekend within walking distance. After 8pm, everything is closed. Good access to downtown for RSA

Within driving distance to San Francisco and the airport but without the complexity of the city.

I had a great stay at Sonesta suites. Oyster point is beautiful and a nice peaceful place to come back to after spending time in downtime San Francisco. The Ubers from sonesta suites to San Francisco are around $35-$40- really my only complaint but that has nothing to do with the hotel. Overall a great place to stay.

Location is far from public transport and eateries especially during the weekend. Room is spacious ans clean.

The property is so nice and homey. The room is so big nd the kitchen is a huge plus because we can cook and cool our food. the room and property is so clean.the water area is very relaxing, and we walked on the area. very quiet and safe.

This place is a home away from home. The rooms are big and spacious. Clean and close to the aiprort. Only bad thing is there are not alot of places to get food around you. Nothing in walking distance.

Fantastic property with an amazing 2 mile walk path.

Nice property in a convenient location to SFO and San Francisco.

They only serve breakfast from 6am-8am which is awful since that's the time we're getting up so we missed the opportunity to eat something before getting on the road. I won't stay here anymore. The place is clean.

Room was clean and bed was comfortable. There were notable strong smells of cleaner, cigarette smoke and marijuana smoke coming from the vents I think, I don’t smoke so those were quite annoying. Breakfast was only served until 9am.

Love it very clean and the breakfast is really good and the pancake machine so cool.

We had a good stay. The hotel was located next to the bay with a great walking path. Our suite was nice and clean and looked recently renovated. Our room was directly next to the light rail tracks but it didn’t really bother us much. We arrived on a cold day so the outdoor heated pool was a plus. Pool and hot tub hours are from 10am-9pm. There is an outdoor fire pit as well as games such as cornhole, shuffleboard (but missing the disc) and a tic-tac-toe table. My son enjoyed the pool as well as the games. This is a very kid friendly hotel. Breakfast was good. The hot options on this day was scrambled eggs, crumbled sausage and potatoes. We enjoyed the pancake maker. Downfall is the parking fee of $16. FYI, there is a $250 holding fee. Overall, we had a great stay and will likely stay here again in the future.

The room was fantastic. However, the hotel was under renovations which we were not alerted to before booking. This made it to where the breakfast was VERY VERY limited. For example, frozen waffles they toasted, oatmeal, a banana and hardboiled eggs. No juice or cereal or the full buffet we were expecting. This would have been okay, had we been alerted to it before booking. I would stay here again- again the room was perfect for us and the beds were very comfortable. But if booking soon, I recommend calling to check on what amenities are currently available and full due to construction.

Shuttle service a little slow at 11 pm, to be expected. Property is worn/threadbare but was clean. Solid breakfast. Quiet area. Would stay again.

Shuttle was hit or miss and one of the 2 hotels should offer dining. Water pressure for shower was nonexistent

Great! Stayed here for an event at the Cow Palace which is a 10 minute Uber ride away. Rooms are spacious with full kitchens. Continental breakfast has plenty of options. Will definitely stay here again for future events.

The room was very large with excellent kitchenette facilities. Overall the room was modern and clean. The bed was very comfortable and big. The staff were reasonably friendly. hotel breakfast was very basic and the quality was low. Th

Good accommodation with large room and kitchen. In contrast the breakfast was the worst I ever had.