舊金山機場喜來登福朋套房飯店

I didnt like the fact that i had to pay for parking to stay at the hotel

The property is clean and quiet , only down fall is there is no shuttle to the airport . The heater in the first room did not work , but they quickly got us another room.

What I like: safety, clean and cl9se to the airport. What I did not like: Is only the path to the lobby, it's a stair. Hard to carry luggage.

Laundry facilities eats quarters.

They have a coin operated laundery machine:)

Room was spacious and had all I needed. Very upset there was no airport shuttle as advertised and had to find this out as I waited in vain. Had to pay $25 each way to and from the airport.

Started poorly as there is no airport shuttle so $25 Uber trip was the result. For an airport hotel this is poor. There is no restaurant and no bar just some bad coffee available. There isn’t water in the room. The elevator was broken. Staff are very pleasant but can’t help the Sheraton management decisions.

It was a very nice hotel. Our room shared a wall with the elevator which was annoying. The elevator handicap people to enter the lobby was broken so I don’t know how anyone could get into the hotel if they were wheelchair bound. We would probably stay there again

Guests are expected to pay for a parking pass per vehicle, per night. I

no shuttle to SFO airport if you do not have a car you must provide your own transport. No food no bar, had to use another near by hotel .

Good for a 1-2 night trip. The area is safe, not bad. Staff is nice. The thing that holds the shower head was broken, I let the front desk know, hopefully they will fix it for the next guest.

The hotel was clean and affordable

The rooms had not been swept or vacuumed, still crumbs on the chair from prior guests, only 3 pillows on a king bed??? When I asked for an extra pillow I was told there none, then I was finally handed one without a pillowcase. When I asked for pillow case I was told the outer casing was the pillow case. The front desk person jad never seen an actual pillow case?? There were people in the parking structure taking clothes and otems from one vehicle and putting them into others and running lightbulbs and other items up and down the staircases at odd hours but the disnt appear to be maintaince and were not identifiable as being part of the hotel which made us feel unsafe yet staff seemed unconcerned

Ease of parking and check in; clean and comfortable room.

A lot of hair left in the bathroom. All over the shower and the floor. Floor in the rest of the room was sticky. This was our second time staying at this property because it’s close to SFO. Definitely no where near as clean as it was the first time.

It was dirty and dusty. Found a used eyelash on the floor

We went for a few days to visit San Francisco and to spend time with family members. The hotel was really nice. It was very accessible from the freeway. The bed was very comfortable and I would like to know who makes it and what is the brand name of the company in the model number that makes the bed. The hotel was very clean. The bedroom was very clean. I really enjoy my stay.

Great room-nice and clean with some of the best and nicest staff!!

When we got there the type of room we booked wasnt available anymore. Understandable. The first room we got the thermostat for the AC didn’t work so we went back down to the front desk and got a new room. The AC in that room didn’t work any better. Called the front desk and the best they could do was a fan. As if they were all booked up for the night… shower wasn’t too clean and the pillow cases either had really bad stains or they weren’t cleaned. The room was clean enough besides the arm chair and ottoman that looked like they probably should have been thrown away or reupholstered. I’ve stayed at Sheraton properties before. They aren’t the best considering they’re a remodeled motel 6. I think that was my last time stay at one. Staff was friendly and considering we were right next to the freeway and airport it was very quiet which I do appreciate but that’s all I can say.

This stay was ok, friendly staff, convenient location. But the shower had no hot water in the morning. I wasted probably 20 gallons of water waiting for the water to warm up and it never did. If the hot water heater isn't working, tell your guests so they don't waste water! Also, they don't tell you that it's $15 to park, until check-in. Total rip, didn't even tell me at the front desk they were going to charge me. Woops!

Stayed overnight for early morning flight out of SFO. The room was clean and well stocked with toiletries. Heating/AC and TV all worked perfectly. WiFi was strong. There’s a bus stop straight to SFO directly in front of hotel. Staff was friendly.

The room is quite spacious and the staff were attentive and kind.

If there was a rating below terrible I would’ve given it. Room we were checked into had a broken AC and we were not told until we asked. Our room had no AC on a day when heat warning was issued. We also had to let front desk know in advance if we wanted housekeeping service the next day. Staff wasn’t helpful and customer service was very poor. This was not the service standard we expect from Marriott.

Terrible experience got a room with no AC. Most hot uncomfortable stay ever. Only thing done to fix the situation was get a fan. Wish someone would of told me our AC might not work. If we would of been given that information right away we could of just went to another hotel. Customer service was not good either. Will not stay here ever again!

We stayed there for two nights. AC didn’t work. And it was hot in the room. When we checked in, the front desk agent wasn’t friendly at all. We didn’t feel welcomed. Maybe he was very tired or was having a bad day. The room was little smelly as well.

My family & I stayed in the room with a loft bed. It was nice and clean. Check in/out was smooth & quick. Nice view as well! Will coming back in the future.

I like the large room and and beds. The property needs upgrade.

It was a very nice hotel. Our room shared a wall with the elevator which was annoying. The elevator handicap people to enter the lobby was broken so I don’t know how anyone could get into the hotel if they were wheelchair bound. We would probably stay there again

Big rooms, a little noisy

It was a terrible stay at this hotel. on my first night i came back from dinner and it was really hot. The AC was not working. They offered me to transfer to different rooms twice but both rooms were also down. I did not have a decent sleep coz i was sweating in the room.

I had an unacceptable and deeply disturbing experience at your hotel that has left me both dissatisfied and offended. At approximately 10:40 AM—well before the 12:00 PM checkout time—a housekeeping staff member opened my hotel room door without knocking while I was changing. My wife was in the restroom at the time, leaving me completely exposed and vulnerable. This was not only a blatant violation of privacy but also entirely inappropriate behavior, especially from someone who works in a hospitality setting and should understand the importance of guest comfort and boundaries. The staff member appeared unfazed when I immediately closed the door, which makes me question whether this is a routine occurrence with other guests. When I reported the incident to the front desk, I was met with dismissive remarks suggesting she had probably knocked. This was entirely false—my room was silent, and I clearly saw and heard the door being opened without warning. To have my lived experience denied and minimized by your staff was insulting and unacceptable. This experience has destroyed my trust in your hotel brand. I will not be staying at any Four Points or Sheraton properties in the future, and I will be sharing this experience so that others are aware of the lack of respect for guest privacy.

I like the front desk staff very much. They are very respectful and professional 👏 👍 😀

Need a crib? Or anything else for that matter? Forget it! This place service desk will not even lift a finger to do anything - they wold rather stay on their cell phones, playing games, check a phone, Istagram, etcNow imagine what this chain hotel can do (or rather) cannot do for your conscientious decision to stay here; so, just save yourself some trouble and get a hotel room some else. Really, anywhere else but here - at least, it will cause less if you are going to experience this kind of “customers service.”

The gentleman at the front desk was very personable, helpful and very nice. Excellent checking experience

Terrible too loud gave me the key to somebody room

We stayed there for two nights. AC didn’t work. And it was hot in the room. When we checked in, the front desk agent wasn’t friendly at all. We didn’t feel welcomed. Maybe he was very tired or was having a bad day. The room was little smelly as well.

The front desk male was very lazy unprofessional I asked for napkins or utensils he pointed at the cabinet he was so lazy to provide any service. They have no food downstairs very bad atmosphere. I should have stayed across the street at where they has better service at doubletree.

The staff was extremely welcoming and helpful and friendly

Who ever running front desk needs customer service training. Rude impersonal almost as if I was bothering him asking to check in early. In a room I prepaid for. For One night. Will never stay here again

Friendly front desk agent. The front desk agent lady who checked me in is so sweet and helpful.

Stayed overnight for early morning flight out of SFO. The room was clean and well stocked with toiletries. Heating/AC and TV all worked perfectly. WiFi was strong. There’s a bus stop straight to SFO directly in front of hotel. Staff was friendly.

Good room. Close to airport and city.

Good location but not many options for food.

What I like: safety, clean and cl9se to the airport. What I did not like: Is only the path to the lobby, it's a stair. Hard to carry luggage.

Convenience to everything is the key factor we choose this hotel

We went for a few days to visit San Francisco and to spend time with family members. The hotel was really nice. It was very accessible from the freeway. The bed was very comfortable and I would like to know who makes it and what is the brand name of the company in the model number that makes the bed. The hotel was very clean. The bedroom was very clean. I really enjoy my stay.

Good location

Quiet. Close to freeway

Convenient if you need to be near the airport. It's in an industrial part of SF so not as many people around or things to do or walk to that's appealing. But reasonable to find a Costco down the road if you need gas and fast food place around. I wasn't there for the scenery just for a clean room and reasonable nightly rate so I can attend a concert in the City.

Good location and nice view of the South San Francisco mound.

IHOP and gas stations

Good location but not many options for food.

No bar. No restaurant. No microwave. No hot food options on premises. No delivery or take-out directory (not everyone has a smart phone for Uber or Door Dash). Wife and I were told to seek sit-down dining at the hotel across the road. Minuscule and greatly overpriced "breakfast." Housekeeping did not make up the room and we slept on un-made bed in a messy room and washed with dirty towels. ed way too high off the floor. Shower not safe for wife who has mobility problems; only one safety bar (on outside of shower) and a slick bathtub floor. Only one fire escape option. No-one at the front desk had any clue as to how to get back on the freeway heading south (again, not all of us have smartphones with maps. A nice big room with a huge TV, but otherwise a poor excuse for and a poorly run hotel. I would not advise anyone to stay there.

Only had breakfast

The front desk male was very lazy unprofessional I asked for napkins or utensils he pointed at the cabinet he was so lazy to provide any service. They have no food downstairs very bad atmosphere. I should have stayed across the street at where they has better service at doubletree.

Very frustrating got to the hotel to find out. There was no air port transportation., No food and beverage service And literally very limited. We were told that the hotel is going under renovations that would’ve been nice We have been told that at the time of reservation instead of being held hostage to a nonrefundable fee

Staff is amazing. True hospitality. Bed is so comfy! Super hot shower. So clean! Amazing sheets. Great to watch TV in bed! Lots of restaurants nearby on Grand Ave. Cant

Started poorly as there is no airport shuttle so $25 Uber trip was the result. For an airport hotel this is poor. There is no restaurant and no bar just some bad coffee available. There isn’t water in the room. The elevator was broken. Staff are very pleasant but can’t help the Sheraton management decisions.

no shuttle to SFO airport if you do not have a car you must provide your own transport. No food no bar, had to use another near by hotel .

A wonderful welcome in. It was slow so the bartender showed me his new craft beers he had in stock. Even offered one on the house ! Incredible staff and hospitality. Definitely recommend this place. The lofts are huge !