Comfort Inn & Suites Sterling

Staff was excellent. Room was clean but had some damage that should probably be corrected. My biggest complaint is that pool and hot tub were not open (and it was clear they weren't being worked on and weren't going to open soon). This was not disclosed, we discovered after paying (non-refundable) and after checking in. I have a 5 & 7 year old. Pools are clutch. I want to know if the pool isn't open because if so, I am not booking there. That simple.

Pool and hot tub not working

The rooms are nice and clean and work for us. The biggest issue was that the pool was not open and the main reason we rented at this hotel was so our granddaughters could use the pool.

If you are simply looking to stop driving and need a place to sleep, it’s okay. I wanted to use the gym in the morning but access was locked out and desk person didn’t know how to unlock it. So couldn’t even use that. Pool and hot tub had no water in them either. Not sure why the gym was locked out. Poor state.

Rooms was ok. Linens were stained. Pool non functional.

Not wonderful. It wasn't awful, but I used the reviews to decide if I was going to stay, and I felt I didn't have enough information. I also think it's overpriced for the area and for what you get. This is in a very secluded area. There is this and a Super 8 with a marijuana dispensary between the buildings. There is a gas station nearby where the food was limited so I ate chips for dinner. They do have soup and smaller snacks for sale at the property, but I have food allergies that made those not work for me. The pool and hot tub were closed for maintenance so I can't review them. As for the room, the walls were thin, so I could hear people all night/morning. I got maybe 4 hours of sleep. The room was clean, but older, for instance, one of the lamps was just a bald lightbulb without a shade. The tub drip-dripped all night. The a/c unit sounded like an engine revving, which helped cover the traffic noise. Honestly, for white noise, it served its purpose. I didn't hate it, but it wasn't wonderful. I wouldn't stop there again.

The fact that the pool and hot tub are shut down due to frozen pipes.

This property needs an update, the pool was down for maintenance, the elevator was broken and the back door did not lock as it was also broken. The staff was friendly and the beds were comfortable.

Stayed one night. Pool/hot tub area closed. Ice maker broke, and semi trucks coming down the off ramp load and noisy as it runs right behind the back of the hotel. Lack of being able to sleep left at 4:00 in the morning.

I have no idea why this motel isn't rated higher. It is older but well maintained. Clean. Excellent customer service. A decent continental breakfast despite Jeff, the front desk rep, having to run breakfast, the front desk, and laundry alone, and he still managed a smile. 👍👍 Well-lit parking. Pool.

Flies!! Flies everywhere.

When we undid the pullout couch there was a mouse on the cushions. When it was completely pulled out there was mouse poop all over the mattress. Other areas of the room were dirty as well.

I stayed here for 5 nights for business. Front desk clerks were friendly and helpful. The condition of the hotel in general is in need of repair, screens are torn, lamp shades in my room were cracked, and yellowed, bed spreads had visible dirt on them, housekeeping did not come into my room at all during my stay to empty trash or replace towels. Alarm clock in room was broken. One of two ice machines was broken, only the one in lobby worked. The lemon water, coffee and breakfast were good.

As other reviews stated too, their beds are SO comfortable. After 10 hours of travel, it was exactly what we needed. Overall, the facility is pretty clean. Our room was spotless. The hallways have some repairs going on so I expect it to be perfect soon!

The room was very clean. The staff was very friendly and professional

Very upsetting on comfort inn. I always stay on these hotels everywhere I go there always very clean and well take care of. Very bad breakfast staff always smoking outside Carpets had Stains The bedding had a lot of hair. I do not recommend this hotel.

Vent fan in bathroom did not work. Lots of flies inside and outside. Property not well maintained

Smelled like smoke upon walking in. The fire alarm in our room was hanging off the ceiling and the wiring looked disconnected inside. There were holes in the plaster in the wall, pink mold in the shower, and the toilet was leaking all over the rusty floor. Overall very gross feeling but we arrived late at night and left super early anyways.

Please clean the front windows, replace torn window screens and broken furniture, replace entry mat, sweep the entrance outdoors, clean it up ...

The room was a little dirty with stains on the walls and curtain and a dirty towel on the ground but the staff were friendly and they accommodated my dad when he left something in the room so we’re really appreciated that they contacted us about it.

At check-in we were given room keys to a room that was already occupied. So we barged in on random strangers at 11:30pm. The employee apologized and informed us that this isn't the first time his colleague has caused this to happen. We were given a different room that was thankfully empty. The bathroom sink was dirty. The stairwell had a very bad odor. Overall would not recommend.

There were flies all over the lobby, and a few in the room. TV did not work. Dangerous piece of metal sticking out from bed.

Comfy bed, large screen tv and clean. Property shows wear and could use updating.

Absolutely love the beds. They are so comfortable and why I keep coming back to this motel whenever I travel to Vegas.

Quick over night stay. Price was right. Could use an upgrade.

The beds and pillows were very comfy. My mom enjoyed the fact that there was coffee available round the clock. They also serve a pretty decent continental breakfast.

Not wonderful. It wasn't awful, but I used the reviews to decide if I was going to stay, and I felt I didn't have enough information. I also think it's overpriced for the area and for what you get. This is in a very secluded area. There is this and a Super 8 with a marijuana dispensary between the buildings. There is a gas station nearby where the food was limited so I ate chips for dinner. They do have soup and smaller snacks for sale at the property, but I have food allergies that made those not work for me. The pool and hot tub were closed for maintenance so I can't review them. As for the room, the walls were thin, so I could hear people all night/morning. I got maybe 4 hours of sleep. The room was clean, but older, for instance, one of the lamps was just a bald lightbulb without a shade. The tub drip-dripped all night. The a/c unit sounded like an engine revving, which helped cover the traffic noise. Honestly, for white noise, it served its purpose. I didn't hate it, but it wasn't wonderful. I wouldn't stop there again.

There was a hole smashed in the wall from the door to our room. The room just looked pretty run down. Sheets didn’t even fit all the way on the mattress. Definitely needs to be updated.

Stayed one night. Pool/hot tub area closed. Ice maker broke, and semi trucks coming down the off ramp load and noisy as it runs right behind the back of the hotel. Lack of being able to sleep left at 4:00 in the morning.

Unfortunatelly my room was right next to the elevator, so people getting off and on were very noisy and inconsiderate. Otherwise, the hotel was fine. The room was clean, the bed was comfortable, and I enjoyed the breakfast the next morning. The location is right next to the interstate, so that was rather noisy too.

Jen, the receptionist, was extremely friendly and informative. She even provided a list of restaurants and recommendations for our dining pleasure. The facility was very neat and well maintained. Jen made us feel right at home.

There for a couple different weekends dealing with family things. These folks were awesome My husband had some health issues and they handled it perfectly Our go to place on Stering

Staff very helpful and pleasant. Rooms clean and comfy.

We arrived at this property after a long drive. Went to the front desk to check in and NO ONE was there!!! There was a sign to call a number which we did and the call failed! Another couple also wanted to check in and she went to the back room and found another number to call which she did. Finally after waiting over a half hour the lady came in with a cigarette in her hand and finally got us checked in. This is totally not acceptable! Since we booked with a third party we were told we would not be compensated for our inconvenience! Extremely disappointed with this terrible lack of consideration!

Horrible Experience. Wouldn’t recommend it to anyone. Checked into my room and the guy gave me keys to a room. Went upstairs to the room and someone was sleeping in the room….then it made my wife paranoid that someone was going to walk into our room all night when we got assigned a different room

Hotel was fine for a quick overnight stay. The check-in person was not overly friendly or welcoming, but it was a Friday night around 10:30, so I'll chalk it up to being tired. The room was clean and the beds were comfy. The breakfast in the morning was a bit disappointing. We were downstairs by 6:30am (breakfast started at 6am) and they were already out of most of the hot items, like eggs and sausage, and it did not get refilled while we were there. No one seemed overly interested in being helpful, unfortunately.

The room was very clean. The staff was very friendly and professional

Lobby was just ok. Had to wait for the check in person. Had to call a number to reach him. He was coming from another hotel next to this one. He was managing 3 different hotels on property. Not good having a person at the desk. The entrance outside and surrounding area was nasty. Breakfast was average. Waffles were good. Our room was very clean and comfortable.

The hotel desk clerk Doug was absolutely rude when I arrived to check in. He ignored me while he continued to have a conversation with a worker. After placing my belongings in the room, I went into town to get dinner. When I got back to the Comfort Inn, there were overwhelming noxious fumes throughout the Comfort Inn. This front desk person threatened to physically remove me from the premises as I stated to him that I wanted a refund because of the noxious fumes that were throughout the entire Comfort Inn. I was concerned for my safety. I went to the third floor to reach out to Expedia and a police officer came knocking at the door. I explained the details of the incident to the police officer and he confirmed the smell was overwhelming and that he had heard other guests complaining about the smell. He told me he could ticket Doug for threatening me if I wished and he gave me his card with the incident report number. The officer told me that the police have been called out to that area numerous times in the past. At my request, the police officer waited for me downstairs while I packed up my belongings to ensure that I was not accosted by Doug when I left. When I was at my new hotel (so much nicer), Expedia called me to ask about the incident. I relayed the details and told Expedia that they needed to take this Comfort Inn off their listing. They noted everything and gave me a full refund and apologies. This location is an embarrassment to the Comfort Inn name!!

Staff was friendly & helpful. Room was clean, bed & pillows were great, shower was good! Breakfast was great! Eggs, sausage, waffles, bagels & toast, yogurt, fruit, cereal, coffee, juices, etc.

This property is about 2 mi from Sterling center but close to highway. Checkin person was friendly and chatty. Room was clean and well-appointed. Hot breakfast was available including waffles. There aren’t many dining options nearby.

I like the fact it’s close to Highway 76 and I can get back on the road easily in the morning.

It was easy off the freeway but nothing walkable or shopping or dining nearby. Fine place to stay though.

The area is dirty and unsafe. The hotels next to it are dirty and cheap.

A clean hotel to use while travelling!Not much around it but if you are just spending the night it is fine.

The location isn’t great, but the staff was really nice and friendly. We were expecting a bad experiencie since it was a cheaper option, but the room was really clean and nice. The shower was great too. The room was really comfortable. The housekeeper tried to open our door even with the “do not disturb” sign, and we were there… which made us uncomfortable, but that was the only minor issue with the hotel. We were really pleased with the overal experience!

Not a good area

Not wonderful. It wasn't awful, but I used the reviews to decide if I was going to stay, and I felt I didn't have enough information. I also think it's overpriced for the area and for what you get. This is in a very secluded area. There is this and a Super 8 with a marijuana dispensary between the buildings. There is a gas station nearby where the food was limited so I ate chips for dinner. They do have soup and smaller snacks for sale at the property, but I have food allergies that made those not work for me. The pool and hot tub were closed for maintenance so I can't review them. As for the room, the walls were thin, so I could hear people all night/morning. I got maybe 4 hours of sleep. The room was clean, but older, for instance, one of the lamps was just a bald lightbulb without a shade. The tub drip-dripped all night. The a/c unit sounded like an engine revving, which helped cover the traffic noise. Honestly, for white noise, it served its purpose. I didn't hate it, but it wasn't wonderful. I wouldn't stop there again.

At the end of town. Quiet. Near the street entering the State Prison. Nice breakfast.

Unfortunatelly my room was right next to the elevator, so people getting off and on were very noisy and inconsiderate. Otherwise, the hotel was fine. The room was clean, the bed was comfortable, and I enjoyed the breakfast the next morning. The location is right next to the interstate, so that was rather noisy too.

Needed a quick stop on the way to Denver and picked this property. The ones closer to $100 looked really bad online and in the reviews. The night staff was nice, but we were completely ignored by the day staff. Ever screen in the building oddly had holes and tears, unsure why, but it made the entire place look more rundown than it is. Not great breakfast - a full hour before closing, they were out of coffee, eggs and sausages and only one person came in to tidy up about a half hour after we were there.

Hotel was fine for a quick overnight stay. The check-in person was not overly friendly or welcoming, but it was a Friday night around 10:30, so I'll chalk it up to being tired. The room was clean and the beds were comfy. The breakfast in the morning was a bit disappointing. We were downstairs by 6:30am (breakfast started at 6am) and they were already out of most of the hot items, like eggs and sausage, and it did not get refilled while we were there. No one seemed overly interested in being helpful, unfortunately.

Good breakfast

The breakfast buffet was completely out of food and coffee.

Breakfast was great, towels were soft and fluffy, easy location right off the highway

Lobby was just ok. Had to wait for the check in person. Had to call a number to reach him. He was coming from another hotel next to this one. He was managing 3 different hotels on property. Not good having a person at the desk. The entrance outside and surrounding area was nasty. Breakfast was average. Waffles were good. Our room was very clean and comfortable.

The property is older, but clean. The breakfast was excellent. Staff were friendly and helpful.

It took a while for the hotel front desk to find my reservation with my ID, conf# and told me to go check super 8. When I told her I paid for the room already, she took more time to look and said she found it. The entire town had 1 restaurant opened after 8 which closed at 9. The hotel had coffee pot that was halfway broken. Breakfast was a challenge, the waffle makers were broken and nothing really worked. The hotel lobby was blasting MTV at 5am and wouldn’t reduce the volume…just the worst experience.

Staff was friendly & helpful. Room was clean, bed & pillows were great, shower was good! Breakfast was great! Eggs, sausage, waffles, bagels & toast, yogurt, fruit, cereal, coffee, juices, etc.

Right off the highway. We checked in late at night and the staff was very friendly. Property is clean, but slightly outdated. Great variety of breakfast items. Highly recommend!