Holiday Inn Express Cape Coral-Fort Myers Area by IHG

This was the worst hotel experience I've ever encountered in my 63 years on earth. The desk clerk actually stopped checking us in to help a lady she knew instead, then said I needed patience. I told her "sorry, but I didn't have much left". She then said if I didn't then I'd have to leave. I'd already paid. At this point I said "look, just check us in and be done" to which she replied "get out of my hotel". I asked for a refund and she said "you're going to have a long wait". I asked her name, manager's name, contact info...she refused all. I told her I'd need something showing there's a refund. She refused. I asked her to call the manager, again refused. Then I told her to call the cops, I needed something official to show that I just didn't do a no-show. Finally contacted the manager the next day as well as corporate. The manager said he'd get back to me that day and corporate said 24-48 hours. That was 3 days ago.....crickets. Unfortunately this will be my last stay at IHG for me and my company. I can't subject anyone else to the potential of this happening again.

Everything at this hotel was good to very good. Everything was clean and tidy, though a bit dated. As usual, HIE was a great value.

Open self parking, Breakfast area good with choices of omelette, sausage, bread, pancakes,cereal , oatmeal,juices , coffee ,pastries and more . Great staff and room with balcony and a few restaurants steps away from the hotel. Overall excellent place to stay .

Breakfast was good, coffee was excellent. Everything was fine. A slight inconvenience, the room phone did not work and wifi kept dropping.

The staff member who checked us in (older lady, I think her name is Molly?) was an absolute angel. She made out very late check in easy.