Name: Hampton Inn & Suites Atlanta/Duluth/Gwinnett County
Address: 1725 Pineland Rd, Gwinnett Place, Duluth, Georgia, United States of America, Atlanta (and vicinity), Gwinnett County, US
Price range: $64–$148 per night
Rating: 8.03

What guests think

Hampton Inn & Suites Atlanta/Duluth/Gwinnett County draws mixed feedback, with many praising friendly staff and a quiet, convenient location, while repeated reports cite aging facilities, inconsistent maintenance, and cleanliness issues including insects, slow drains, and occasional hot-water or Wi‑Fi problems.

Rooms are often described as dated, with some noisy AC units, missing blackout drapes or hard-to-latch doors, and variable bed comfort. Breakfast feedback varies widely, from tasty and plentiful to crowded or poorly restocked before posted closing time. Expect a budget-friendly stay with helpful staff, but be prepared for uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Older property amid renovations, with recurring issues like intermittent hot water, slow drains, noisy or failing AC, and occasional elevator outages. Wi‑Fi can be unreliable, and the outdoor pool has at times been closed or dirty.

Related guest reviews

6

Madison

Apr 13, 2025

·

Stayed 2 nights

The property needs some updates, the pool was not Open while we were there, it was green and nasty. We did not have hot water for a shower either night we stayed.

8

Frances

Jun 25, 2025

·

Stayed 1 night

Had a wonderful stay! Only one elevator was working, but the wait time to move from floor to floor was not too bad.

6

Karen

Aug 18, 2025

·

Stayed 2 nights

Pool was nasty. People were also hanging around the pool drinking all day and night for 2 days straight. Suposed to be a smoke free facility but Someone was smoking Marijuana in the room beside us all night making me sick.

8

Jesse

Jun 17, 2025

·

Stayed 1 night

Check out on the 9th since internet quit working Saturdasy and still did not work Sunday so we needed internet so check out Monday morning and request reimbursed. The manager was to send email or call I never heard from manager. So very unhappy with this.

6

SCOTT

Jan 2, 2023

·

Stayed 19,358 nights

The staff was friendly and helpful. The rooms were clean and safe. The breakfast was somewhat disappointing as we had to wait on coffee each morning and there was a limited amount of each breakfast item that ran out quickly. There was no hot water for showering available from the hours of 9:00 am until 12:00 pm. I expected more from a Hilton property.

4

Amber

Aug 31, 2025

·

Stayed 1 night

The elevators didn’t work properly, other guests were noisy at 4am, our room keys didn’t work and involved 3 trips to the lobby to rectify.

4

Deokyong

Jul 30, 2024

·

Stayed 1 night

My room had no hot water at night. And the tub water was not going down either. The internet didnt work so couldnt even check in. The worker at the front desk was rude about it and told us to just wait. Instead of talking politely. Would not recommend this stay.

2

Jessica

Feb 4, 2024

·

Stayed 1 night

There was no hot water, we called and they told us to “just let it run for about 10 minutes” never even got warm. Was told they would let maintenance know, no one ever came.

8

Jesse

Jun 12, 2025

·

Stayed 1 night

It was good tell internet went down on Saturday and was still not on Sunday night. We had to leave early because we need inter net for business. We left at 4:00 AM to get home to go to office. I requested a refund for day we had left but have never heard back. Sent email and call but no reply from hotel. Jesse Wheeler

8

Uday

Jan 3, 2023

·

Stayed 19,355 nights

I stayed here twice and not able to get hot water in the bathroom. Both time I had to take cold shower baths. I reported to front desk but they could not do anything. They said because of high no. of checkin, the boilers are not able to handle the load. It was same during mornings and late night timings.

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Cleanliness

Cleanliness feedback is mixed, with repeated reports of insects (ladybugs, roaches, ants, and occasional bedbugs), odors, and missed or infrequent housekeeping. Some guests, however, found rooms very clean.

Related guest reviews

2

Alexandria

Nov 16, 2025

·

Stayed 2 nights

Never again, my stay was absolutely horrendous. There was a ladybug infestation IN THE ROOM, housekeeping was nowhere to be found, front desk staff was not helpful in the least and the bathtub drained slowly! I will be contacting corporate because this was the single most worst hotel stay I’ve experienced in my 32 years of living.

4

Isamar

Dec 23, 2024

·

Stayed 4 nights

The hotel room was not cleaned properly There were bugs on the ceiling and was hair over the toilet seat and around it. When I asked them to clean the room they said they would but all they did was do the bed and throw new towels in the bathroom without cleaning anything

4

crystal

Mar 23, 2025

·

Stayed 2 nights

Check in was smooth, the front desk representative was kind and efficient. The property needs a deep cleaning. My room had roaches. I spent time having to clean and kill bugs. Gross. Would never stay again.

4

Thien

Nov 30, 2025

·

Stayed 2 nights

We had to switch room twice. The first room was full of lady bugs. The second room still had the lady bug issue and had the carpet in the bed area soaked with water after we took shower. The third room still had a some lady bugs issue, but they said they could switch room but could not guarantee it bug-free. Breakfast room was crowded and the kitchen couldn't keep up with the amount of guests. The room has the same sliding door for both bathroom and closet. Be careful if you have small children as it can be dangerous. My 3-year old had her finger smashed from this sliding door.

2

Melissa

Sep 17, 2024

·

Stayed 3 nights

Room was infested with roaches and water bugs that crawled on the walls above the headboard. Had a hard time sleeping my entire trip and was moved to a different room hours before check out time. Regardless of moving to a different room I still couldn't sleep fearing other roaches and water bugs would appear in that room. This was one of the worst hotel experiences ever.

2

Erica

Dec 18, 2022

·

They have bed bugs

2

Theresa

Jul 6, 2025

·

Stayed 6 nights

The hotel looked nothing like described online. Property was unkept debris throughout. Cleanliness of room was not up to par. Telephone in room didn’t work so we could call down for maintenance because the sink was backing up and overflowing into the dishwasher all over the floor. The bathtub would not drain properly. Went to the front desk to let them know about the sink and tub they stated that they would take care of it waited No one ever showed up. The next morning we called them from our cell phones. No one still showed up had to deal with it are entire stay there we asked if we could switch to another room. They stated that they were booked.for the third time they said they’ll send someone no one came again. the room started to smell because of the back up in the dishwasher. Property stated it came with full amenities in the kitchen only one spoon two butter knives, one fork one plate, three glasses, one sauce, pan, one frying pan. The hallways were extremely hot.website stated washer and dryer on premises washer on 6th floor worked but the dryer was broken, went to the 3rd fl dryer was broken but the washer worked. Number one thing waking up each morning with the worst backache felt like sleeping on the floor. The beds were so hard. Advil wouldn’t even take the pain away.

2

Erica

Dec 17, 2022

·

Stayed 1 night

They have bedbugs. I checked out because they were on the ceiling over the beds

4

James

May 18, 2025

·

Stayed 4 nights

room not cleaned ever for the 4 nites - 5 days we were there.

2

Joni Melissa

Jan 13, 2025

·

Stayed 3 nights

Cold breakfast, ants in our room and the sink leaked. This is the second time we've stayed at a Hampton near the gas south district and the second time we've had a bad experience.

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Rooms

Rooms feel dated, with noisy AC, hard‑to‑latch doors, missing or ineffective blackout drapes, and mixed bed comfort. Wi‑Fi speed and reliability vary.

Related guest reviews

4

Jongok

Jul 10, 2024

·

Stayed 1 night

Air conditioner very loud

2

Dhir

Sep 20, 2025

·

Stayed 2 nights

Curtains do not block out the streetlights at night!

8

MIN

Mar 19, 2025

·

Stayed 3 nights

everything was good, but wifi does not work!

6

Sharon

Apr 25, 2025

·

Stayed 1 night

The front desk and breakfast staff are GREAT. The Hotels is in serious need of a refurbishment. Surfaces are banged up/scuffed. The veneer on the main dresser was coming off in strips and could have scratched someone less aware. Even the elevator stainless surfaces are all beat up.

6

Barbara

Sep 5, 2023

·

Stayed 3 nights

The balcony door would not properly latch in at least two rooms and they did not have enough towels for guest.

8

Martha

Sep 29, 2025

·

Stayed 2 nights

I like this hotel for it's quiet location and comfortable rooms. Two things that need improvement: The room had NO drapes- just a white shade and thus the room was pretty bright at night due to street lights at night- not great. Also the free breakfast REALLY DOESN't go until 10 AM. We arrived at 9:40 and many items were out. The woman in charge of it did not refill ANY of these items. So, for example, no eggs of any kind, most of the bread choices were gone as well. This was really crappy in my opinion. If the breakfast is advertised to run until 10 am than all choices should be restocked until that time.

8

Lynn

Jun 4, 2025

·

Stayed 4 nights

Room was clean amd bed was comfortable however our door was hard to open and close. Not a bad stay overall.

8

Daniel

Apr 4, 2025

·

Stayed 1 night

AC system in room was very loud, would wake everyone up periodically, shower curtain rod was broken and wouldn’t keep water in the shower. Made the tile wet and slippery. Breakfast was good, not a huge variety, but enough options for all. Staff were very friendly.

8

Stephen

Jun 5, 2025

·

Stayed 3 nights

Hotel was good overall, but needs some basic maintenance in areas such as doors and locks. My room door was sagging and stuck badly, requiring a good kick to get it open.

4

Xinyi

Nov 26, 2023

·

Stayed 1 night

late check-in poor Wi-Fi

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Service

Service is mixed: many highlight friendly, accommodating front desk and breakfast staff, while others report rude or unhelpful interactions, strict check‑in policies, and poor follow‑up during room switches or billing issues.

Related guest reviews

10

Richard

May 22, 2025

·

Stayed 2 nights

Wonderful staff. Excellent accommodations

10

Michele

Oct 27, 2025

·

Stayed 2 nights

I do not have enough nice things to say about this hotel and it's staff, especially the ladies at the front desk. Due to traffic and the drive into Atlanta, we were running late. The minute I got there to check-in, I felt like home. Both ladies at the front desk were kind and actively seemed interested in my conversation (even if they weren't) and went above and beyond their job duties to make me and my daughter feel welcomed, understood, and cared for. 10 out of 10 without a doubt would stay at this hotel again just for the front desk ladies! Oh, and the hotel was nice too. :)

2

Gabriel

Jul 23, 2024

·

Stayed 1 night

Custom service experience was horrific!!!! Just came from Greenville S.C location which was fantastic to horror. Arrived early check with front desk to clerk named Bree to inform of arrival and to see if we could check in a little early. Bree had the nastyest attitude like how dare you ask and said there wasn\'t any without pretending to look. I said ok thank you and she very sarcastically said ummm humm. I was bothered by the way she spoke to me so when I got back in the car I expressed to my wife what happened and that I know I had not done anything wrong not sure what her issue was but maybe she should handle the check in when we return at 3pm. We leave come back wife comes in there are people in front of us at the desk and my wife leaves to the restroom while I wait. While I\'m standing there there is a conflict happening with the group before me. Bree call over her co worker and says "You people have been trying to gang up on me" the guest get upset and say wait a minute who are you calling you people? This is not how you talk to us. Bree says \'well I\'m sorry I\'m not from here I\'m not from the South ", about this time my wife is walking back up from the restroom I wave her over and say come listen to this I knew it wasn\'t just me. Bree continues to talk to her co worker saying in front of the guest "yall came up her bothering me like 15 times", the guest are appalled and say bothering you? We came here twice only because our situation has not been resolved. They go back a

10

William

Aug 7, 2025

·

Stayed 4 nights

Fantastic! The entire staff was great from check in to breakfast and housekeeping. Everyone was super friendly and had a smile on their face

8

Gerardo

Jul 30, 2025

·

Stayed 1 night

The only complaint I have is we were 5-7 minutes early for check in and the front area staff would not check us in until it was 3PM ON THE DOT. Not sure why 5 minutes before would've such a problem for her to check us in.??

4

James

Jan 11, 2024

·

Stayed 1 night

Front desk lady , Janet, told us we could'nt check in until 4:00, and if we checked in at 3:30,there would be a $50 fee. I showed up at 2:50, and said check in is at 3:00, she said she wasnt sure about the $50 dollars. Not a good look for the hotel. Won't be able to stay there any longer, only hotel that doesn't offer late check out.. front desk lady, Kia, was absolutely amazing and friendly with every guest, from which we witnessed. She made our stay,great!

10

Nathalie

Jan 31, 2023

·

Stayed 1 night

Fast and easy check in, and the manager on site was excellent.

10

casey

Jul 22, 2025

·

Stayed 4 nights

The staff was very friendly and accommodating.

4

Alexis

Jul 27, 2024

·

Stayed 1 night

My stay was good until I got overcharged after my stay. I booked through expedia and then I got charged through the hotel. Then when I contacted the hotel, the staff person on duty was rude and not helpful.

2

Cyndi

Aug 25, 2025

·

Stayed 1 night

This stay was a nightmare. We had 2 separate reservations and when we checked in, we asked if we needed to re-check in for the 2nd night and we were told as long as the room was the same type, we did not need to. Agent checked the res. and said we were good for 2 nights, enjoy your stay. At 1am on the 2nd night, someone tries to come in our room and later the front desk calls and asks who we are and why were we in the room. We told her we had a prepaid res. She said she didn't show the res and to come to front desk. We declined because it was 1am and told her we would resolve in the morning. Shortly after, we get hard knocks at the door. It was the police. We were advised that we were trespassing and LaKeisha, front desk, felt threatened by us so wanted us escorted out of hotel. We were furious. She would not look at the receipt that I had for the prepaid night, she would not listen to what we were told when we checked in, she merely wanted us out, now 2am. The hotel was overbooked and people waiting for a room. We had a choice to leave or be arrested and were given a warning for criminal trespassing never to return to the property. Why? Because LaKeisha was on a power trip and rather than admit the staff made a mistake, she chose to pull rank and remove paid customers from the hotel. We had to find another hotel and did not get a refund on the night that was prepaid. Wrongful trespass will be pursued. Lakeisha should be fired.

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Location

Quiet, tucked just off the highway and close to dining and shopping; most guests feel safe. Less convenient for Gas South District events than some alternatives.

Related guest reviews

10

Bobbikay

Jan 6, 2024

·

Stayed 2 nights

We felt safe and the area is tucked back and quiet

8

kim

Mar 24, 2023

·

Stayed 2 nights

good area places were close by

6

Rebecca

Apr 25, 2024

·

Stayed 2 nights

Beautiful area

10

william

May 4, 2025

·

Stayed 1 night

It's just 5 minutes off highway exit. Situated in quiet street and minutes to all sorts of dining and shopping options. The building is a bit dated but well maintained

10

P'Angela

Feb 23, 2025

·

Stayed 2 nights

We had a wonderful time!! Beautiful and accommodating staff. Quick check in. Fully stocked the store which we needed several times. The rooms and the bathroom were very clean. 10/10

10

DEQUN

Aug 6, 2025

·

Stayed 4 nights

Great location

10

Taylor

May 17, 2024

·

Stayed 2 nights

Was in town for a wedding. The hotel was in a quiet area with a few surrounding hotels/living spaces. Easy to get to and was a nice place to stay!

8

Min

May 27, 2023

·

Stayed 1 night

Location near K town

8

Angela

Feb 9, 2025

·

Stayed 3 nights

Overall it is a really nice place, the kitchen was smaller than I was expecting so we ended up ordering out. The staff were amazing, very kind and helpful. There are plenty of restaurants and grocery stores nearby and if you are a fitness buff, there is a LA Fitness about 6 minutes away, driving.

10

Lily

Nov 3, 2023

·

Stayed 1 night

Nice, clean, good location

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Dining

Breakfast ranges from tasty and hot to limited, cold, or not restocked before the posted end time, and the area can feel crowded. Coffee or early start times were occasionally missed.

Related guest reviews

10

Cain

Aug 7, 2025

·

Stayed 1 night

Good hotel to stay at. Good breakfast

8

Anh-Thu

Feb 2, 2025

·

Stayed 1 night

I choose this hotel because it states breakfast starts from 6am . The doors were closed and food not prepared. The lady inside states breakfast don’t start til7am . I am in medical and have to be at my job by 7am .. please change time on website so customers are aware or tell staff to prepare better

6

JoAnne

Mar 22, 2023

·

Stayed 2 nights

Room was nice but very disappointed in the breakfast - when we went to get the free breakfast at 9:20 - there were no eggs. We asked if they were going to bring more out and she said not (breakfast ends at 10). No forks - tried to get some cranberry juice - it spirted water out and all over my hand - no juice. If you are having breakfast until 10 - HAVE ALL things ready until 10!

8

Sharon

Mar 31, 2025

·

Stayed 1 night

Great location and good price. Breakfast was tasty and hot

4

aaron

Aug 3, 2024

·

Stayed 1 night

Room was clean until I had to pull out the mini fridge and saw all the dirt and dust on top of and behind the microwave. Breakfast was an unmitigated disaster. The line for breakfast would give Disney a run for their money. One of the two waffle makers was out of order. All the food is tucked back in a tiny side room so you have to pack like sardines to get your food. And my family if 5 had to eat at a table made for two. Ready for the M. Night Shymalan twist? It wasn’t even THAT busy! The design and layout just doesn’t handle moderate crowds well. I’d hate to stay here when it’s super busy.

10

Diane

Apr 2, 2025

·

Stayed 3 nights

The breakfast was divine. Loved the different options

6

Lillian

Jul 17, 2025

·

Stayed 1 night

It was just okay. The breakfast was a mess. I was eager to leave.

8

Martha

Sep 29, 2025

·

Stayed 2 nights

I like this hotel for it's quiet location and comfortable rooms. Two things that need improvement: The room had NO drapes- just a white shade and thus the room was pretty bright at night due to street lights at night- not great. Also the free breakfast REALLY DOESN't go until 10 AM. We arrived at 9:40 and many items were out. The woman in charge of it did not refill ANY of these items. So, for example, no eggs of any kind, most of the bread choices were gone as well. This was really crappy in my opinion. If the breakfast is advertised to run until 10 am than all choices should be restocked until that time.

8

Colin

Dec 14, 2023

·

Great breakfast, great staff, clean bathroom and no bad smells. It was great

10

Brian

Oct 5, 2025

·

Stayed 1 night

Th room was clean and comfortable. Breakfast options were what I would expect from a hot breakfast option and served us well. We would stay here again.

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Month	Average price
January	$95
February	$94
March	$90
April	$96
May	$96
June	$105
July	$104
August	$90
September	$94
October	$99
November	$95
December	$88

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $121	17 $70	18 $97	19 $113
20 $64	21 $75	22 $74	23 $76	24 $69	25 $97	26 $94
27 $89	28 $91	29 $91	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $71	2 $122	3 $133
4 $88	5 $74	6 $98	7 $73	8 $72	9 $136	10 $130
11 $85	12 $82	13 $94	14 $93	15 $85	16 $128	17 $148
18 $90	19 $100	20 $99	21 $101	22 $99	23 $107	24 $124
25 $97	26 $101	27 $109	28 $92	29 $94	30 $106	31 $125

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Bed

Room, Accessible

Standard Room, 1 King Bed

Suite

Junior Suite, 1 King Bed

Suite, Accessible

2 Queen 1 Bedroom Suite with Kitchen Balcony

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Atlanta/Duluth/Gwinnett County

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Prices for upcoming dates