Name: Best Western Gwinnett Center
Address: 3670 Shackleford Road, Gwinnett Place, Duluth, Georgia, United States of America, Atlanta (and vicinity), Gwinnett County, US
Price range: $83–$100 per night
Rating: 8.48

What guests think

Across reviews, Best Western Gwinnett Center is described as clean, good value, and conveniently located near dining and shopping, with welcoming staff, though the property feels older and some facilities have had issues, including elevator outages and a closed pool.

Breakfast is generally appreciated, though several reviews describe it as mediocre or limited in variety. Rooms are basic and dated, with some double beds feeling small for two and mattress comfort varying; noise from hallways or nearby traffic is occasionally mentioned. Overall, expect a simple, practical stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report recurring elevator outages and a closed or under-renovation pool. Guests otherwise find basics adequate, with a fitness room and well-lit, secure parking noted.

Related guest reviews

8

Rainet

Jul 22, 2025

·

Stayed 2 nights

I liked was the lobby, my room & the fitness center was nice & clean. Everything was working properly & the hotel staff were friendly & respectful. What I didn't like was when i was at the checkout, my room wasn't ready. I almost would've got the 3rd floor, but luckily, I got the 2nd floor. I wish I could've got the first floor, but it was all full. The elevator was out & they had to fix it when I was checking out of the hotel. There were 2 rusty holes at the side of the bathtub wall.

6

Stuart

Feb 12, 2025

·

Stayed 2 nights

No frills, a bed and WiFi. Elevator was broken so had to walk between floors.

10

Celeste

Nov 30, 2025

·

Stayed 1 night

Staff interactions were friendly and respectful. The lobby and hallway was very clean and fresh. Our room and bathroom were very clean. The heater was quiet and heated the entire space. The building and parking was well lit at night & secure! Thank you.

4

Raheel

Feb 23, 2025

·

Stayed 1 night

Beds r uncomfortable, elevator not working.

8

Castella

Jul 26, 2025

·

Stayed 3 nights

The elevator. Was not working.

10

Johnson

Jun 27, 2024

·

Stayed 2 nights

I was in town for a wedding. The staff was very helpful and met all of my expectations. My kids wanted to go swimming, but there was no water in the pool. However, my stay was great.

4

Jeremy

May 2, 2025

·

Stayed 4 nights

Booked knowing would be a cheaper option but advertised as pool included. Pool is closed, room was damp mildew smell.

8

J

Jul 4, 2024

·

Stayed 2 nights

The customer service m, breakfast, and cleanliness were great. Whoever thought it was a good idea to renovate the pool in the hottest months of the year was an idiot. My younger crowd was so disappointed the pool was not working at the end of June.

10

Benelisa

Jul 24, 2025

·

Stayed 4 nights

Just for the whole stay the elevator is not working

8

Tasha

Jul 13, 2025

·

Stayed 2 nights

My stay was good even with the elevator bring out of order my and family was put on the second floor so it was not that bad.

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Cleanliness

Many guests find the property and rooms very clean, but a number mention odors, dampness, or maintenance lapses, and a few report pests or isolated housekeeping misses.

Related guest reviews

10

JULIE

Jul 18, 2025

·

Stayed 1 night

Property was lacking in terms of upkeep and cleanliness. Elevator was broken and there was a dead roach on the desk of the room. When I informed the front desk staffer he was courteous but said there was nothing he could do regarding a partial refund because I booked thru Expedia. Definitely would not stay here again.

10

John

Nov 11, 2023

·

Stayed 4 nights

Pleasant stay in a hotel that clean and well kept. Friendly service and delicious breakfast.

6

Nicole

May 20, 2025

·

Stayed 1 night

I chose this hotel because I said it was very clean. Yet I had to kill 2 cockroaches. I get the goosebumps just thinking about it.

6

Jishun

Jan 9, 2025

·

Stayed 1 night

The room smells so terrible!

10

Barbara

Dec 11, 2025

·

Stayed 2 nights

Great, hot breakfast, with a good variety. Friendly staff. Everything was fresh and CLEAN!

4

Lily

Oct 26, 2024

·

Stayed 1 night

The lining on one of the beds had blood on the mattress cover and sheet and blood drops on comforter and in bathroom walls was not showed pictures to staff the apologized and offered me 1000 points I ask for discount on room manager would not do won’t visits again

10

Celeste

Nov 30, 2025

·

Stayed 1 night

Staff interactions were friendly and respectful. The lobby and hallway was very clean and fresh. Our room and bathroom were very clean. The heater was quiet and heated the entire space. The building and parking was well lit at night & secure! Thank you.

6

Loree

Sep 16, 2024

·

Stayed 3 nights

Hotel staff were very polite and helpful. The hotel definitely needs to be updated. The sheets and bedding were clean but the floors had not been vacuumed as evidenced by my finding a contact lens on the carpet beside the bed. I could not keep the shower curtain closed which in turn caused water to get all over the floor when I showered. The room had a smell that drove me crazy and was very disappointing. Overall I felt like the room was not clean and I could not stand the smell. Just keep in mind that you get what you pay for. I will not be staying there again.

10

Azra

Dec 23, 2025

·

Stayed 1 night

Clean room, friendly staff

10

Mikeya

Sep 2, 2025

·

Stayed 3 nights

No complaints. Property was clean and rooms are nice. Highly recommend.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are older and no frills; some are spacious and quiet, but bed comfort is mixed and several note small double beds instead of queens and occasional hallway or traffic noise.

Related guest reviews

6

Hee Jeong

Sep 4, 2024

·

Stayed 2 nights

The wireless internet didn't work after one day. Even with the request, it still didn't work.

8

Yeon Hee

Jan 21, 2025

·

Stayed 1 night

The room was spacious, comfortable, clean and quiet.

4

Todd

Apr 2, 2024

·

Stayed 1 night

Fairly clean but definitely old property. Needs renovating!!

6

sandra

Aug 29, 2025

·

Stayed 1 night

Older hotel. PROS: inexpensive, clean, friendly staff, late night food availability in area. CON: old, no frills.

8

Julie

Jun 29, 2025

·

Stayed 1 night

The room is outdated and some things need to be fixed. The toilet was clogged before we even used it. Otherwise it was a good visit/ stay.

10

Hugo

Feb 5, 2025

·

Stayed 1 night

Excellent in all aspects, if we need to tell something is that the doble beds are so little (full) instead of queen

6

LaWan

Dec 14, 2024

·

Stayed 1 night

Average for a night to stay. Hot water was not to hot. The queen bed size was more of a full size.

8

Allen

Jan 24, 2024

·

Stayed 1 night

The overall stay was good. Unfortunately you could hear hallway noise too easily. We were by the ice maker and could hear when people used it. We also could hear housekeeping in the morning. We even heard people in the halls all night.

6

Heather

Jul 29, 2024

·

Stayed 1 night

Everything was fine, didn’t have the breakfast so I can’t say anything about it but the bed was the most uncomfortable bed I’ve ever slept in. It was so hard that it was like sleeping on the floor. I barely slept, grateful it was only one night.

6

Michael

Aug 13, 2024

·

Stayed 1 night

The hotel is okay but the mattresses were very soft and I got a really sore back. Special call-out though to the amazing receptionist, Al, who was tremendously helpful, particularly in guiding us to area restaurants.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, accommodating, and responsive, with quick problem solving at the desk. A few reports cite rude interactions or inconsistent follow-through.

Related guest reviews

6

Jasmine

Mar 18, 2024

·

Stayed 2 nights

Checked in on Friday, March 15 around 3:45pm. The guy at the desk was wonderful and accommodating. (Apologies for not having names which is why I’m specifying times) I returned to the front desk maybe 9pm or so that evening after dinner to get an additional key because of course, I left my keys in my room…A different guy from check in was present. He verified my name, made the key, and yelled and slammed the key on the counter…There was a bus load of people (literally) to witness this. On account of, I know that he was in the middle handling the bus load and he was alone…However, it’s never a good idea to lose your cool like that when working in customer service. Perhaps you should do something like stocking, inventory, or work with animals instead of people…I felt safe at this location, parking was easy, breakfast was Ok (2.5/5), hotel was clean. Everyone else was pleasant, but sometimes it just that one bad apple that spoils the bunch.

4

Denairius

Mar 12, 2023

·

When I arrived at the hotel I was greeted by the front desk manager immediately with a kind and friendly welcome. Check-in was smooth, When I went into the room was overheated so I turned on the a/c which the A/C compressor wasn’t coming on then the a/c cut off completely. I called the front desk and told them what was going on, the front desk manager came up to check the A/C and he confirmed it wasn't working, he relocated our room right next door and brought the keys up, and also check the A/c before we went in. His customer was beyond great. The room was clean with a few spots not clean which shows in the pictures. The next day I called for clean towels and I was told a housekeeper would bring them up. Waited 40 minutes and I couldn’t shower because there were no washcloths and I didn’t have clean towels. I finally went downstairs to the front desks and a heavyset guy came out I asked him for towels and wash clothes and he said he was going have a housekeeper bring them which once again never arrived, finally went back downstairs and he told me they were out of wash clothes and then gave me two towels, his service was a completely 360 from the front desk manager!

10

Catherine

Sep 9, 2023

·

Stayed 1 night

When you walk into this hotel, the most polite and professional front desk staff are there to greet you. They will make you feel so appreciated. They have been pleasant every time I have stayed here, and they really seem to actually like their job. The lobby is nice and clean. The rooms are very clean and the space is very efficient. This time, our room was right by the elevator, but we did not hear lots of noise! The beds are comfy. The bathroom is a nice size. The location is very easy to access. There are quite a few places to eat nearby. We have stayed here before, and we will continue to book it when we are in town. We are always very happy with our stay at this location.

8

Fredell

Oct 25, 2025

·

Stayed 1 night

We had a very nice stay at BW, the rooms were clean and surrounding areas were neat and tidy. I had a business trip at a nearby conference area. Unfortunately I didn’t get a chance to partake of breakfast due to my meeting. However, upon checkout the staff were to kind to my Mom and made sure that she was nice and comfortable. I want to send praises to Mr. Danny Rana and team for ensuring her and me that it was all right for her to sit in the lobby area while l was at the conference. Even though it was for a short stay I am grateful this team and their kindness.

10

Alexander

Jan 17, 2025

·

Stayed 5 nights

5 stars all around. Every staff member was courteous. I had an issue with the computer chair and they replaced it very quickly. Room was very clean, hot breakfast is a nice bonus. Location is fantastic, countless dining options within 1 mile, including the excellent buffet across the street. 10/10 would stay here again.

10

William

Jun 20, 2024

·

Stayed 1 night

Checkin was great. Quick and very courteous. We encountered a problem with our tv reception. Gentleman at front desk tried to get problem resolved multiple times. He offered us new room but we were already settled.

10

Bianca

Apr 30, 2024

·

Stayed 1 night

I was able to check in earlier and the guy and the lady was so nice and attentive. Very helpful.

2

Julia

Oct 22, 2023

·

Stayed 2 nights

Front desk clerk very rude. False accusations of smoking were made to charge my CC a deposit.

10

Kimberly

Apr 14, 2025

·

Stayed 1 night

We would stay here again! Chloe was on-duty at the front desk when we arrived and departed. She was super friendly and made us feel welcomed right away! All employees we encountered during our stay greeted us with a smile. We stayed on a Friday night and attended a concert at the Gas South Arena which was a short drive from the hotel. We returned late at night and felt very safe walking across the parking lot to the hotel entrance. Breakfast buffet was tasty with a nice variety of hot & cold food items. Coffee was good and always available in the lobby as well as a dispenser with refreshing fruit-infused water. The hotel room was clean, comfortable, and quiet. The shampoo/soap products smelled nice. There is an iron/ironing board in the room that we used. Both were clean & in good working order. The hotel has interior hallways and is smoke-free. The property & standard 2 double room pictures on Travelocity were accurate. The price was right too!

10

Barbara

Sep 25, 2025

·

Stayed 2 nights

Good value for the price. The gentleman who checked us in was extremely friendly and helpful. Location was in good proximity to our daughter's apartment in Duluth. Everything was clean, well maintained, and appeared to have been somewhat recently remodeled. AC worked well and the room was quiet. Some minor areas for improvement -Lack of ventilation in the bathroom caused the room to feel constantly damp (a common problem in many hotels). -With a couple of tweaks the breakfast could be great; muffins were dry, the only fresh fruit available was apples, and there was nothing to put on the plain yogurt (berries or granola would be a simple fix) but the hot offerings were very good and kept well stocked, other cold options were decent and there was sufficient room in the dining area for everyone to be seated. We stayed here 2 days, checked out and traveled north to the mountains for 2 days and then were pleased enough with this hotel that we re-booked (even ended up with the same room!) for the remaining 2 days of our trip.

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AI-generated summary based on recent guest reviews

Location

Convenient base near I-85, Gas South Arena, Global Mall, and many dining and shopping options; several guests felt safe on-site.

Related guest reviews

10

Charles

Jan 3, 2024

·

Stayed 5 nights

Very centralized location. Many entertainment, dining and shopping options nearby. Staff is always helpful and pleasant.

10

Kyu

Feb 17, 2025

·

Stayed 7 nights

I stayed a week at Best Western after a terrible experience with Clarion Hotel next door. I was looking for to move to the area. The staff and management were extremely cordial. The week flew by and it felt safely than staying at the hotel next door which had homeless people roaming the parking lot. That being said, if I were to ever stay at a hotel for a reasonable price in Duluth, I would stay there again. The breakfast was good and the location was very convenient with plenty of shopping and dining options. Make sure to sign up for Best Western rewards to earn points towards your stay.

10

Johnna

May 15, 2025

·

Stayed 1 night

It is convenient to many unique restaurants from many areas of the world. Also grocery stores with products from all over the world. The property is older but the room was clean and the breakfast very adequate. The evening desk clerk was a kind well dressed older gentleman who made me feel welcomed.

10

Bich

Sep 30, 2025

·

Stayed 2 nights

Great place and location

10

Mark

Oct 10, 2024

·

Stayed 1 night

nice clean hotel in safe commercial area

10

Jaeseok

Jan 21, 2024

·

The location was excellent. We wanted to visit Korean restaurants near the place, and it was convenient to go there during our stay. The hotel was clean, and the staff were all kind. Nothing unsatisfactory.

8

Marcy Allison

Dec 11, 2024

·

Stayed 4 nights

Hotel Staffmembers great hospitality & Nice clean, safe, and great location nearby excellent dining & shopping.

10

Laverne

Oct 21, 2024

·

Stayed 3 nights

Very clean and centrally located for our stay

10

Kimberly

Apr 14, 2025

·

Stayed 1 night

We would stay here again! Chloe was on-duty at the front desk when we arrived and departed. She was super friendly and made us feel welcomed right away! All employees we encountered during our stay greeted us with a smile. We stayed on a Friday night and attended a concert at the Gas South Arena which was a short drive from the hotel. We returned late at night and felt very safe walking across the parking lot to the hotel entrance. Breakfast buffet was tasty with a nice variety of hot & cold food items. Coffee was good and always available in the lobby as well as a dispenser with refreshing fruit-infused water. The hotel room was clean, comfortable, and quiet. The shampoo/soap products smelled nice. There is an iron/ironing board in the room that we used. Both were clean & in good working order. The hotel has interior hallways and is smoke-free. The property & standard 2 double room pictures on Travelocity were accurate. The price was right too!

8

Erick

Apr 17, 2024

·

Stayed 1 night

Great location & quiet area. Price reasonable. Great staff. Nice breakfast.

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AI-generated summary based on recent guest reviews

Dining

Hot breakfast is commonly cited as a plus with decent variety and good coffee, though several guests found it mediocre or limited at times (e.g., few fruits or baked goods).

Related guest reviews

10

Barbara

Dec 11, 2025

·

Stayed 2 nights

Great, hot breakfast, with a good variety. Friendly staff. Everything was fresh and CLEAN!

6

Irene

Sep 15, 2025

·

Stayed 2 nights

Breakfast not so great

10

LaKeisha

Oct 30, 2023

·

Stayed 2 nights

Very nice staff, best hotel breakfast I’ve had, best bed, great location, smells good, very clean

8

Christianna

Feb 13, 2024

·

Stayed 3 nights

Breakfast wasn’t good but it was clean, quiet & safe. Staff was okay!

8

Naveed

Jan 9, 2025

·

Stayed 1 night

Good clean hotel close to the Global Mall that we were visiting. Chilled Lime flavored water 24/7 was great to have. Coffee/tea was available 24 hours. Check-in and Check-out were both smooth. Breakfast was OK and could improve with some basic fruits like apple/bananas.

10

Kimberly

Apr 14, 2025

·

Stayed 1 night

We would stay here again! Chloe was on-duty at the front desk when we arrived and departed. She was super friendly and made us feel welcomed right away! All employees we encountered during our stay greeted us with a smile. We stayed on a Friday night and attended a concert at the Gas South Arena which was a short drive from the hotel. We returned late at night and felt very safe walking across the parking lot to the hotel entrance. Breakfast buffet was tasty with a nice variety of hot & cold food items. Coffee was good and always available in the lobby as well as a dispenser with refreshing fruit-infused water. The hotel room was clean, comfortable, and quiet. The shampoo/soap products smelled nice. There is an iron/ironing board in the room that we used. Both were clean & in good working order. The hotel has interior hallways and is smoke-free. The property & standard 2 double room pictures on Travelocity were accurate. The price was right too!

10

Barbara

Sep 25, 2025

·

Stayed 2 nights

Good value for the price. The gentleman who checked us in was extremely friendly and helpful. Location was in good proximity to our daughter's apartment in Duluth. Everything was clean, well maintained, and appeared to have been somewhat recently remodeled. AC worked well and the room was quiet. Some minor areas for improvement -Lack of ventilation in the bathroom caused the room to feel constantly damp (a common problem in many hotels). -With a couple of tweaks the breakfast could be great; muffins were dry, the only fresh fruit available was apples, and there was nothing to put on the plain yogurt (berries or granola would be a simple fix) but the hot offerings were very good and kept well stocked, other cold options were decent and there was sufficient room in the dining area for everyone to be seated. We stayed here 2 days, checked out and traveled north to the mountains for 2 days and then were pleased enough with this hotel that we re-booked (even ended up with the same room!) for the remaining 2 days of our trip.

10

Fran

May 26, 2024

·

Stayed 1 night

Rooms were nice and big. Did not care for the breakfast. Sausage did not taste good. No baked goods such as muffins. The pancakes were very good. No Ice machine on 2nd floor which we were on. Loved the email Al sent shortly after we checked in. Al was also very friendly when we checked in.

10

Robert

Oct 16, 2023

·

Stayed 2 nights

Very happy with my stay. From the moment I checked in, until I checked on, everything was perfect. The employees I encountered at the front desk were very nice and friendly. The room was nice, and comfortable Good location, with lots of places to eat close by. I'm not a fan of hotel breakfasts, for the most part, but this hotel's breakfast was above average. I'm in the area often, and expect to stay here in the future. The price I paid for the room was a good value.

8

Kathy

Oct 24, 2024

·

Stayed 1 night

Employees were very nice, breakfast was great

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AI-generated summary based on recent guest reviews

Month	Average price
January	$88
February	$91
March	$87
April	$84
May	$88
June	$99
July	$95
September	$90
October	$83
November	$84
December	$79

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $85	16 $99	17 $99	18 $95	19 $83
20 $85	21 $85	22 $84	23 $85	24 $85	25 $88	26 $88
27 $84	28 $85	29 $85	30 $85

Su	Mo	Tu	We	Th	Fr	Sa
				1 $93	2 $100	3 $99
4 $96	5 $85	6 $89	7 $85	8 $90	9 $88	10 $89
11 $90	12 $86	13 $84	14 $87	15 $86	16 $88	17 $90
18 $94	19 $87	20 $86	21 $86	22 $86	23 $88	24 $89
25 $90	26 $88	27 $85	28 $86	29 $88	30 $87	31 $87

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Bathtub

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Gwinnett Center

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Prices for upcoming dates