Name: Sonesta Simply Suites Hampton
Address: 401 Butler Farm Road, Hampton, Virginia, United States of America, Hampton, Virginia, US
Price range: $87–$140 per night
Rating: 8.29

What guests think

Reviews of Sonesta Simply Suites Hampton describe an extended‑stay property with in‑room kitchens, generally quiet surroundings, and many reports of friendly staff, but also recurring notes about dated interiors, intermittent maintenance issues, and occasional cleanliness or pest concerns.

Free guest laundry, a gym, and outdoor grills make longer stays easier. There is no breakfast, some guests were charged for parking, and the setting is quiet yet remote enough that a car is useful. Noise between rooms is possible and the pet‑friendly policy is evident around the property. Expect a simple, budget‑friendly stay focused on self‑sufficiency rather than full‑service perks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests value free laundry, a gym, and outdoor grills by the pond; some equipment and supplies were occasionally out of order. A parking fee surprised several guests.

Related guest reviews

10

Pamela

Aug 31, 2025

·

Stayed 3 nights

Can grill and go fishing

6

Janterria

Jul 11, 2023

·

Stayed 3 nights

I have been staying at this property for over 20 years. Sonesta purchased from Candlewood and now you have to pay for parking for an open private lot, paint was peeling in the room and there was rust on the light fixture in the bathroom. The room was clean. I was there for business so only needed to sleep and shower. Seems like Sonesta is decreasing amenities and increasing cost. Sonesta don’t purchase a building and have the costumer pay for it. Unfortunately, this may be my last stay there. The staff was helpful and very friendly.

8

Tamara

Apr 18, 2023

·

Stayed 1 night

Inside the property was nice. Outside the property was ok. There are no cameras outside the property.

10

Cheryl

Jul 7, 2025

·

Stayed 1 night

Check-in was smooth. Staff friendly and helpful. Ultra clean rooms (we had 2). Lots of amenities, including laundry and very nice gym. Convenient to beach, dining, etc.

10

Ray and Amy

Aug 18, 2025

·

Stayed 5 nights

Enjoyed the kitchen and that I could borrow a tea kettle. Free use of washers and dryers. We used the gym but three machines were out of order. Hotel staff was good about replenishing any items we asked for.

8

Tarasha

Jul 27, 2025

·

Stayed 2 nights

I enjoyed my stay at this hotel however they don't offer breakfast and you can cook in the room but there was not a pan or many utensils available. Also a small TV with very few channels . The outside area around back was nice if you sit outside at night close to the duck pond . More lighting is needed. Overall it was nice but better accomodations could be used.

8

richard k

Jun 12, 2023

·

Stayed 2 nights

Was unhappy that there was a charge for parking. That's a first.

8

Paul

Aug 5, 2025

·

Stayed 3 nights

Nice place for an extended stay. Good fridge and small 2 burner stovetop. Also grills available outside. Quiet area off the main road with local businesses surrounding itl

10

Bart

Aug 25, 2024

·

Stayed 3 nights

Fabulous staff so kind and friendly! Room was perfect for what we needed Like that that they have other appliances that you can ask the front desk to use during your stay like a blender or waffle maker etc...wanted to use the air fryer but it was gone our whole stay. I would stay here again we had NO issues! oh the gym does need the wipes refilled as they were out the 3 days we were there.

10

Terrence

Dec 14, 2025

·

Stayed 1 night

Laundry and computer were very convenient and a great amenity

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many rooms were called very clean, but others reported dirty bedding, odors, or pests (including roaches). Housekeeping during stays can be limited or missed, and some caulking or grout looked tired.

Related guest reviews

4

Joann

Nov 17, 2025

·

Stayed 3 nights

The room was really clean and the staff was nice. It was almost a perfect stay until the morning of the third day when we found a roach in the bathroom. We left immediately and asked for a refund. Imagine our surprise when they didn’t even fully refund us for the night we weren’t there. I shouldn’t have to live with your bugs or pay for anytime that I was not there especially when you’ll tune around and rent out that same room that night. We left at 11ish which was plenty of time to clean and hopefully spray roach spray. So why were we only partially refunded?

10

Emilia

Sep 29, 2025

·

Stayed 2 nights

Cleanliness and location were prime

2

AlFred

Jun 29, 2025

·

Stayed 2 nights

The bathroom was swarming with roaches

6

Katrina

Jul 7, 2025

·

Stayed 2 nights

After a long day and long drive we arrived to crumbs everywhere. There was crumbs on the counters, on the floor in kitchen, on the bed and on the carpets by both beds. There

10

Davis

Oct 13, 2025

·

Stayed 3 nights

Well-maintained and clean.

2

gary

Aug 27, 2025

·

Stayed 1 night

The room smelled like pet urine

4

Jennifer

Sep 29, 2025

·

Stayed 2 nights

I checked in late after a long travel day. The room that I was in initially smelled like marijuana. The front desk moved me to another room, but the bedding was dirty and I was too tired. I slept in my clothes as to not touch the bedding on my skin and checked out next day and got another room. There was no one at front desk the housekeeping had to take my email and I left. The property needs an upgrade. The door does not sit close to the seal so it’s a big gap when you close the door and that was uncomfortable as a lady staying alone

2

Victoria

Nov 16, 2024

·

Stayed 1 night

Unfortunately we experienced bodily fluids on both the wall and floor in our room; we were not comfortable with spending the night so we did not stay

10

James A

Oct 7, 2025

·

Stayed 1 night

Very clean

8

Millenia

Oct 3, 2023

·

Stayed 1 night

It was clean and comfortable but the room smelled like dog , yes it is a pet friendly hotel but that doesn’t mean it should smell like dog

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and comfortable with full-size fridges and workspaces, but decor and TVs feel dated. Some guests noted noise transfer, musty or pet smells, and occasional plumbing or AC quirks.

Related guest reviews

6

Charrissa

Jul 21, 2025

·

Stayed 3 nights

Although the property is in a business area it was very quiet. Don’t expect to be able to walk for food or shopping. I was a little disappointed in the building in its entirety. It was dated and a little uneasy. It seems they have patched an older building with little to no upgrade. It could definitely use an upgrade to bathrooms and equipment/appliances. Otherwise, our stay was pleasant, but don’t see us revisiting.

10

Johnny

Dec 1, 2025

·

Stayed 1 night

I had a great day. The room was comfortable.

8

Michael

Mar 3, 2025

·

Stayed 5 nights

The room was very clean. We did not have any issues. My only complaint is it needs a little updating.

8

Erin

Sep 28, 2025

·

Stayed 1 night

Room was very clean and staff was extremely helpful with questions I had. Only thing was the people above me were up all night walking around and being loud which kept waking me up most of the night but other than that it was a great stay and definitely will come back again when I’m in town

6

Jerry

Oct 16, 2025

·

Stayed 4 nights

Shower loose, couldn't find any tv stations worth watching

10

Daryle

Aug 7, 2025

·

Stayed 2 nights

The room was clean and quiet with full size fridge and range top 2 burner stove. Would definitely recommend and will absolutely stay again.Several restaurants close by and shopping centers. Check in and check out was friendly and fast

8

Matt

May 16, 2025

·

Stayed 1 night

Really nice room, great big working desk and nicely appointed bathroom. The bed was a little to firm for me.

8

Angela

Sep 28, 2025

·

Stayed 1 night

The room was actually fine maybe a bit outdated and then the carpet smelled like mold. I don't think there was any mold, just that damp smell. They need to get rid of all carpet, only half the room is carpeted anyway, just get rid of all of it.

8

Edward

Jan 20, 2023

·

Stayed 1 night

Property is nice and clean! The room has a nice office area as well as a kitchen set up. the pillows on the bed wasn’t too comfortable so bring your own.

10

CasH

Sep 5, 2025

·

Stayed 1 night

Amazing stay, room was clean and had everything I needed in it. Walls are pretty thin, so try not to be too loud. Lol.

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Service

Many describe staff as friendly, helpful, and responsive, with quick fixes when issues arose. However, multiple reviews report rude or unprofessional interactions, inconsistent policy communication (late checkout, refunds), and occasional front-desk unavailability.

Related guest reviews

8

Kinsasha

May 30, 2025

·

Stayed 5 nights

Service was amazing until checkout, granted I did leave around 5 am but the lady didn’t give me my an receipt and claimed I’m the third party so I don’t get one although I always stay at that particular hotel and get a receipt. My comforter had buggers from previous guest hardly stuck to them.

4

Darnelle

Jul 12, 2025

·

Stayed 1 night

Front desk person was rude and I have never stayed at a hotel where if you need extra towels you had to bring the wet dirty towel back to the desk to get a new one. I will never stayed at this place again!

10

David

Jul 26, 2025

·

Stayed 1 night

This is a very attractive property, but this review is focused on their staff. After I ran into an unexpected change in travel plans, Shannon and Nicole worked with me to resolve the issue. That is the kind of service that separates a good hotel from an average hotel.

10

Jayson

Aug 4, 2025

·

Stayed 5 nights

Staff was quite considerate and was amazing. I plan to stay here everytime I’m in town for business

10

Stephen

Sep 15, 2025

·

Stayed 4 nights

I've stayed at a Sonesta property in Baltimore several times, so the name already came with a positive outlook. We just needed somewhere to lay our heads after each day of a music festival nearby. Everyone with whom we interacted was friendly, outgoing, and helpful. I lost a key card the first day and getting a new one took only a few seconds. The room was clean, and the ice maker in the refrigerator was very much appreciated. Most importantly, it was nice and quiet. I would, without hesitation, happily stay here again.

10

Jacklyn

Jan 9, 2023

·

Stayed 1 night

Great stay! Quiet and clean. Very comfortable. Front desk was helpful and friendly.

4

Jack

Aug 17, 2024

·

Stayed 2 nights

I stayed at this hotel for ten days due to military reasons. Overall, it’s a good place to stay, especially considering the quality and price. Most of the staff is polite, though some members of the front desk were occasionally a bit curt and unprofessional. The main issue I encountered was with lost and found management. I left early on a Friday morning and unfortunately forgot a large scale in my room, which I had purchased for my trip. When I returned in the afternoon to retrieve it, the front desk told me that nothing had been found. Considering the size of the item, I’m surprised it wasn’t located. I leave it to the readers to draw their own conclusions about the quality of the housekeeping service. If it weren’t for this incident, I would have rated my stay higher.

2

Kisha

Aug 25, 2025

·

Stayed 1 night

I paid full price for a room onlinejust for them to tell me they were SOLD OUT when I attend with my family at 1am traveling. Clerk said I will be refunded and still no refund the room still shows that the charged me. I never checked in. WHAT A SCAM!! DO NOT BOOK HERE!!

4

CHARLES

Feb 26, 2024

·

Stayed 2 nights

Visited the Hampton area with my wife and daughter since our daughter was just accepted into Hampton University. Hotel stay was ok until the last day. Prior to my arrival i was offered an upgrade of late check out, which i accepted. On the last night of my stay, I checked with front desk to confirm arrangement and was advised that they typically do not allow late check out on Sundat but she will honor the offer and allow for a 12pm check out. The next morning, promptly at 11am, house keeping knocked on my door. My wife answered and advised that we were getting ready to check out and didn't need house keeping. 10 minutes later , house keeping is again at the door, but banging this time. I answered the door and the voice on the other side said "check out is at 11". I responded, we were given late check out until 12 but we will be out of here in 15 minutes. The voice rudely replied "we do not do late check out, i don't know who told you that but yall gotta go". I shut the door to avoid back and forth. 3 minutes later, front desk called to tell us we had to leave. I reiterated the late check-out, she stated we didn't have a late check out and I said ok, we're leaving. 3 minutes later, she called again to make sure we were leaving. Upon exit, I stopped by the front desk and provided email proof of the upgrade to which she responded (in short) "sorry, you can stay until 12 if you want". As if we wanted to spend another second in their outdated Hotel.

2

destiny

Nov 30, 2025

·

Stayed 1 night

I am contacting you because I have still not received my $200 hold refund, and after everything I experienced during my two-day stay, I am demanding a full refund for both nights immediately. I also expect someone to call me directly right now to resolve this. What happened at your hotel was beyond unacceptable, especially for a place that claims to be under new management. The conditions and behavior I witnessed were shocking. I personally heard front desk staff mocking guests and speaking about them with complete disrespect. One employee even said she would spit in a guest’s belongings, which is disgusting, unprofessional, and a serious health and safety violation. She also lied to customers by claiming certain items “weren’t available” simply because she didn’t like them. My room conditions were unhygienic and disturbing: The toilet did not work properly. The room was dirty and clearly not cleaned before I arrived. There were visible stains on the bedding and covers — yuck. Basic essentials were missing, and staff had to go into another room just to bring me what should have already been provided.

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AI-generated summary based on recent guest reviews

Location

Quiet, business-park setting near the highway and Hampton University, with a small pond out back; most felt safe. It is not very walkable, so a car is practical for dining and shopping.

Related guest reviews

10

Sheryl

Jul 27, 2024

·

Stayed 1 night

Conveniently located but away from the heavy traffic.

8

NICOLE

Jul 20, 2025

·

Stayed 1 night

Property appears a lil bit dated but served its purpose for a 1 night quick stay. Overall was comfortable, felt safe, staff was very kind and helpful. It appeared clean which is very important to me but had a bleach smell that I wish wasn’t so noticeable. Great location and accessibility to highway and local sights.

10

Sheila

Apr 15, 2025

·

Stayed 1 night

The hotel is close to Hampton University. It's clean, has a good gym and washers and dryers available

10

mark

Sep 25, 2025

·

Stayed 3 nights

Pet friendly and plenty of restaurants, gas stations and shopping just a couple miles away. Its right by the naval base so will see and hear a lot of fighter jet training flyovers during the day.

10

Janis

Aug 9, 2025

·

Stayed 1 night

Nice hotel in quiet area but close to restaurants

10

Kimberly

Jul 27, 2025

·

Stayed 2 nights

Clean, affordable and convenient. Stay was great and as expected. Enjoyed that hotel was located within business park-away from hustle and bustle, yet still convenient to dining and shopping. Front desk was polite and efficient. Only negative was lingering cars playing loud music at presumed shift change for staff. Would definitely stay again.

8

Kari

Aug 25, 2024

·

Stayed 2 nights

Good for short stay. Had to drive to everything-not possible to walk due to area, but it also made area quiet.

10

David

Aug 9, 2025

·

Stayed 2 nights

Nice hotel in a quiet location. Friendly staff!

8

theodes

Jul 2, 2025

·

Stayed 5 nights

Location was great. Close to the highway and all the atteactions. Only 20-30 minutes from the airport was very convenient.

10

Amelia

Apr 8, 2023

·

Stayed 3 nights

Definitely well worth it's value. Very accommodating. I'd stay there again. Great location, somewhat secluded, but easy access to everywhere in the area.

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Dining

No breakfast or restaurant on site, and lobby coffee may not be available; guests rely on in-room kitchens. The small pantry and loaner appliances help, but selection can be limited.

Related guest reviews

6

Stephanie

Sep 15, 2025

·

Stayed 2 nights

We arrived late in the night and just wanted to get in and go to bed. The air conditioner barely worked so we were warm through the night. When we woke up the next morning we expected a coffee station near the lobby and were informed there was not. We needed to use the coffee pot in our room. We went back up to make coffee and the pot was not working. Called the front desk and the young girl at the desk by the name of Easter said she would send a new pot. After 20 min we did not receive a new pot so we called and again Easter picked up the phone and said (with an attitude) i am working on getting you a new pot and hung up. A few minutes later Easter called back and asked us to check the plug to make sure it didnt need to be reset. We explained we already tried that she again hung up on us. I returned the call and asked her if there was a problem as she continued to hang up on us and why her attitude was so unprofessional and she replied that she did not have an attitude. Finally housekeeping showed up with a new pot and we tried the same plug and it did not work. We tried a completely different outlet and it worked. The ladies apologized for the inconvenience and were very pleasant. Now back to the room. This hotel was very run down. There were cracks in the wall and carpet was worn out. There were only 2 coffee cups(and 1 was dirty) there was no glassware and the silverware was dirty. The tub would not drain properly. No dish towels.

10

John

Aug 11, 2025

·

Stayed 2 nights

Perfect suite arrangement, kitchenette with all silverware, dishware and pots and pans. Full refrigerator too. Very useful

8

Kathy

Apr 26, 2024

·

Stayed 1 night

It is set up as a suite with kitchen amenities, which is nice. They could do better with their cleaning in the rooms.

8

Denise

Jul 7, 2025

·

Stayed 2 nights

The price was reasonable, need more amenities such as breakfast and a pool for summertime use.

6

Timothy

Jul 1, 2025

·

Stayed 4 nights

The person that checked me in indicated the site was formerly a Candlewood and that Sonesta merely out their branding on the site but did not really adjust operations. I agree, whirl check in was friendly, my room was next to the hosuekeeping staff huddle area. The doors in the rooms are poor for soundprooofing so i woke up to loud talking each morning of the stay. Although this is an extneded stay hotel i wouldve expected some level of house keeping service, but never received any dueing a 4 day stay. There was no breakfast and the dishes in the room were minimal for copking. This by far is the worst Sonesta experience I've had. I do not recommend and will not return if I'm in the area again.

8

Mike

Jul 26, 2025

·

Stayed 3 nights

I like the room itself--Bed, Desk and TV were appreciated. Since it's not close to real grocery stores, the on-site store could have been better. And I appreciate a working clock so my phone doesnt have to do double duty as alarm, overseer. Easy to find and friendly staff!

8

Tarasha

Jul 27, 2025

·

Stayed 2 nights

I enjoyed my stay at this hotel however they don't offer breakfast and you can cook in the room but there was not a pan or many utensils available. Also a small TV with very few channels . The outside area around back was nice if you sit outside at night close to the duck pond . More lighting is needed. Overall it was nice but better accomodations could be used.

2

Faye

Sep 14, 2024

·

Stayed 1 night

The hotel is out dated. I realized the next morning there a piece of a condom wrapper in between m6 pillows and the comfoter had stains on it. I showed to front desk. Said general manager would reach out and they did not. No coffee available for guests in the lobby.

10

Bart

Aug 25, 2024

·

Stayed 3 nights

Fabulous staff so kind and friendly! Room was perfect for what we needed Like that that they have other appliances that you can ask the front desk to use during your stay like a blender or waffle maker etc...wanted to use the air fryer but it was gone our whole stay. I would stay here again we had NO issues! oh the gym does need the wipes refilled as they were out the 3 days we were there.

10

Jenny

Aug 10, 2025

·

Stayed 1 night

I booked this room for one night for my daughter and her children. She was just in town for the night and she loved it. She said it was a very clean hotel. She was able to cook for the kids so overall very budget friendly family property

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AI-generated summary based on recent guest reviews

Month	Average price
January	$82
February	$87
March	$94
April	$96
May	$109
June	$141
July	$139
August	$106
September	$118
October	$118
November	$93
December	$80

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $102	15 $101	16 $101	17 $101	18 $131	19 $131
20 $87	21 $87	22 $87	23 $87	24 $88	25 $133	26 $133
27 $87	28 $87	29 $87	30 $87

Su	Mo	Tu	We	Th	Fr	Sa
				1 $87	2 $119	3 $113
4 $88	5 $87	6 $87	7 $87	8 $88	9 $120	10 $120
11 $92	12 $91	13 $91	14 $95	15 $88	16 $122	17 $117
18 $108	19 $102	20 $140	21 $140	22	23	24
25 $139	26 $111	27 $108	28 $96	29 $90	30 $122	31 $114

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Suite, 2 Queen Beds (One Bedroom)

Studio Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower)

Suite, 1 Queen Bed, Accessible (Mobility Tub One Bedroom)

Suite, 1 Queen Bed with Sofa Bed (One Bedroom Suite Queen)

Studio Suite, 1 Queen Bed (Studio Suite Queen)

Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower One Bedroom)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sonesta Simply Suites Hampton

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Prices for upcoming dates