Fairfield Inn & Suites by Marriott Atlanta Stonecrest

The rooms were clean and nice. The front desk was easy to register. One of the elevator smelled like pee and ice machine was broken on all floors except 3rd floor. You had to walk up a flight of stairs to ice machine. The hail way to the flight of stairs smelled like dog poop. The regular halls smelled strong with like carpet powder that you vacuum up. Inconvenience, smells mess with me.

Overall the stay was good. We were just disappointed that the pool was out of service. This was the main reason we selected this hotel. As well as the sleeper sofa mattress was so uncomfortable. They may need to be replaced. Other than that the place was very clean and the staff was very friendly.

Beds were comfortable. No ice machine I found worked 1st and 2nd floor were broken. Staff was friendly. Late check out (noon) was nice as we were really tired from traveling.

I loved the added security on the elevators. More comfort on safety precautions. I loved that. The breakfast choices were excellent and the staff was professional at all times, I didnt like the broken tiles heading towards the elevator. The hotel is beautiful and those broken tiles, especially in a location that you must walk in a daily basis, was an eye sore to me.

The staff and continental breakfast were very pleasant. The ice maker on my floor was broken and missing vending machines. The fitness so called "center" was a small air conditioned room withset of free weights, 1 elliptical machine and 2 broken treadmills. The swimming pool looked like the water hadn't been disturbed in months, frothy on top, reaked of chlorine, and was labeled "out of order" by then end of our stay. From day one the Internet did work on our room. We were barely able to watch an hour long movie. Would never recommend or stay there again. The lack of amnesties were horrible

The stay was nice. The rooms were very nice and large for my family. Our only issue is that the indoor pool has been closed since October. Our family loves swimming and was looking forward to it. So if you are anticipating swimming I would recommend calling to see if the pool is open first.

The USB plug didn't work in my room 12 cars were broken into meaning broken windows & cars ransacked for anything worth stealing Fire alarm was going off because people were smoking in their room 2 of the days they barely had hot food they served sausage biscuits in a pack warmed in a microwave and some kind of breakfast biscuit also warmed in a microwave Last day they didn't have coffee cups for coffee

Construction in the lobby and pool needed cleaning

Pool not working tv in suite was not working had to change after telling front desk that I wasn’t happy I was told that I had a discount already but I told them I wanted another room smh not worth it

The hotel is clean and nice total perception was actually about a 90% except for the pool. The pool was not clean the water was still and stable the pump was not working and I felt sorry for anyone dare venture into it.

The rooms were clean and nice. The front desk was easy to register. One of the elevator smelled like pee and ice machine was broken on all floors except 3rd floor. You had to walk up a flight of stairs to ice machine. The hail way to the flight of stairs smelled like dog poop. The regular halls smelled strong with like carpet powder that you vacuum up. Inconvenience, smells mess with me.

Although I do appreciate the early check in. My parents had to be moved from the first room because the temperature was unbearably hot. The next room had a roach crawling around. I was told management would contact me today, but no one ever did

My room was dirty, we couldn’t get the tv to work and the bed was so uncomfortable. It was very quite there, however they did have some people come in off the street and was just sitting in the lobby

The property itself is clean however the room was not very clean specifically the shower

Clean and quiet. Enjoyed the stay. Bed was comfortable.

My bed sheets was dirty

Super clean !!

This is the first time I have stayed and it wasn’t nothing like any other time my cover was dirty good thing I end up bringing my own from home the towel and rags was not clean and neither was the shower I went to Walmart and got cleaning supplies

Smell of marijuana in hallway; room sink clogged; poor lighting; tv stopped working when it rained.

The rooms smelled a bad musky odor, and the door to the room was very hard to open and close was not worth what I got charged for the room

The person at the desk made my experience better. The TV was not working and she got off work at 11 and came up to my room after work to troubleshoot the TV. There was a woman at breakfast on Tuesday (only) rmtgat was a breath of fresh air. The oerson for the resf of my stay was just average wirh no friendliness or personality. She shut down the waffle machine untilvSat which I belueve was so she did not have to clean and only nade fritatas for the entire week until Sat. Ihad to ask her to put half and half out. I knew they gad it because the ladi on Tues had half and half and 2% milk. The door handle on hotel was broken. The ice machine was not working until I reported a water leak fron the ceiling about 2 days before I left. I also had to continue to fix the stooper in the toilet tank otherwise the water cintinued to run. Thus was not the best exoerince It was not the best hotel and not the worst. I feel it was just average.

The bed was comfortable and room was quiet. The hotel was close to everything we needed to do while we were there so the convenience was great.

Excellent location. If I had one compliant it would be that the sofa bed wasn't very comfortable.

The internet was extremely slow

This “suite” was quite outdated with no designated in room eating space, fridge does not have a freezer, no plates or utensils, etc. Definitely won’t stay here again.

The stay was nice. The rooms were very nice and large for my family. Our only issue is that the indoor pool has been closed since October. Our family loves swimming and was looking forward to it. So if you are anticipating swimming I would recommend calling to see if the pool is open first.

Everything was good. Our room door was hard to Open. We used an elevator that stop working then start working

Got to the property at 5:00pm on a Sunday and was told they did not have any king bed rooms ready and had to wait 1:30 min for one to be cleaned. T.V in room didn’t connect to Netflix, Showtime etc., called front desk only to be given a number to a off site company that I had to call to try and resolve the issue which was not resolved. Room was clean and neat but bed was too low to the floor and did not sleep well. Pool was not working floors through facilities were cracked. Elevator need key card access to get to your room which made visitors difficult. Breakfast only had eggs and Turkey sausage. Would have stayed elsewhere but reservation was non refundable. Will not be staying at property again.

The room next to us was playing loud music late at night. It took multiple calls to the front desk before any action was taken to investigate/stop it. At first, they told me no one was checked in to that room. I said there is most certainly someone in that room. Then, the lightbulb came on for both of us - we both realized it was someone on their staff staying in the room. When she finally came up to tell them to quiet down, she ratted me out to them - I saw her through the peep hole pointing directly at my door as she told them to "turn it down" and "that lady complained" - so unprofessional!

I like the newness I feel like I’m the first person to stay in the room. My rooms are always clean and just seems like a brand new room. The first and only issue I had was the receptionist I usually have the same person this time it was someone different she was rude and horrible

The person at the desk made my experience better. The TV was not working and she got off work at 11 and came up to my room after work to troubleshoot the TV. There was a woman at breakfast on Tuesday (only) rmtgat was a breath of fresh air. The oerson for the resf of my stay was just average wirh no friendliness or personality. She shut down the waffle machine untilvSat which I belueve was so she did not have to clean and only nade fritatas for the entire week until Sat. Ihad to ask her to put half and half out. I knew they gad it because the ladi on Tues had half and half and 2% milk. The door handle on hotel was broken. The ice machine was not working until I reported a water leak fron the ceiling about 2 days before I left. I also had to continue to fix the stooper in the toilet tank otherwise the water cintinued to run. Thus was not the best exoerince It was not the best hotel and not the worst. I feel it was just average.

The room was clean, staff was great.

Setting the scene. I am just getting back into the US after 40 days working outside of the country. Late flight, Customs, Rental Car... So I start travelling around around 10am for my 3pm flight. Flight is well, amost 4 hours, and so now I enter the US. Customs is customs and that tkes some time, then waiting on the bus from the interntionl terminal to the domestic erminal, then tking the train to the rental agency. Finally get on the road and by now it is around 10pm. So I drive for afew hours and around midnight, I was out of it. I was starting to fall asleep, so I said - ok next group of hotel, I;m stopping. Stopped at this hotel and it was afer 1am. Asked if I could check in for room and was told yes. So I went online to book the room and then booked it and was ready to get some rest. Then this is when I was told that I could not check in until after 230am. I wasn't given a good reason, except that it was the way it worked. I asked them to just refund my money because i didn't want to wait 1.5 hours in my car then pay almost 200 to sleep for a few hours. I was told that I could not get my money back because I got the room online. I was told I could wait or whatever,,,, This was just the worst customer service ever, and if I would have been told I could not check in, I would not have paid the money and would have went somewhere else. I ended up just sleeping in the car for a few hours because I was just too tired to do anything else. Very bad experience

There was an issue with the bedding in our room. The manager came in and had the whole couch replaced. Brand new couch and mattress straight out the plastic. The food was good and the customer service was great.

It was a clean hotel with adequate parking no noise and an a friendly staff especially the front desk clerk, Kenya Garret!! She is an absolute joy and very accommodating to all residents. (I know because I saw her interacting with others)so far great stay

House keeping didn't clean room first day. Short on towels even though was requested extra was only gave two. Couldn't find my reservation even though I had it on my phone.

In my opinion, the manager of this lovely facility needs training on delegating tasks to staff in order to free his own time to be more congenial and accommodating to guests. My husband had the misfortune of being told the wrong time for breakfast on Monday December 26th – he was quoted 7 – 10 am and arrived for breakfast at 9: 30am only to be told by an exasperated manager that, the days breakfast ended at 9, no matter what the guest was told by staff. A few other guests came to have breakfast having been told the same time and, again, the manager told them that breakfast was over. My husband accepted what he was told by management and how the manager said it, but made a mental note that This is a training problem. We were guests at this hotel from December 24 until the 27th ;and during that time our experience with the front desk team was that they very much desired to be helpful but simply did not know or had not been trained. For example, the streaming of Netflix had slowed to buffering, so the font desk was called. The agent came to the room and confessed he had no idea how to fix the problem. Then I contacted the front desk and asked if the laundromat took credit cards or only quarters and after being placed on hold for several minutes, I was told that it took only quarters. But when I got to the laundromat, there was instructions on the wall for credit card payments. This, in compilation of the missing breakfast, prompted me to write this review.

Breakfast service was excellent with Janice as the host. Alex at the front desk was very pleasant and helpful.

The front desk manager Friday afternoon was very rude and had a very nasty attitude towards me and my family she was upset that she was short staffed and took it out on us she was really rude

The room next to us was playing loud music late at night. It took multiple calls to the front desk before any action was taken to investigate/stop it. At first, they told me no one was checked in to that room. I said there is most certainly someone in that room. Then, the lightbulb came on for both of us - we both realized it was someone on their staff staying in the room. When she finally came up to tell them to quiet down, she ratted me out to them - I saw her through the peep hole pointing directly at my door as she told them to "turn it down" and "that lady complained" - so unprofessional!

Beautiful property in a safe and convenient area

Great location and property.

It was a Great location right off of I-20 in the StoneCrest Mall Parking lot. There were over 30 restaurants and dozens of places to shop within walking distance. They even had a bouncy house in the parking lot that our grandkids loved. Loved It!!

Breakfast was fresh. Mall was beside the hotel. Restaurants around are convenient.

I was thoroughly pleased with the accommodations for the price. The rooms were clean bathrooms as well. I if you are focusing your stay Lithonia this is the perfect location. I didn’t get to enjoy the breakfast sim of my other family did and they enjoyed it. I was able to get free coffee on the way to my 6am flight. It was better than QT.

I had a nice stay. Great location, close to everything

Good location to the church that I was visiting

Accessible to lots of shopping snd restaurants.

Safe and secure area. Lot’s of options for dining and shopping in the area. Convenient to my work location. Service was great.

It is walking distant from the Mall.

Breakfast was limited

First off, Ms.Janice in the dining area was the highlight of my stay. She was very attentive and made sure each and every guest got what they needed. I stayed in a suite which was really nice with the exception of the internet TV. I called the front desk and was told to keep trying because it always “act up”. Overall, my stay was great and I would definitely stay again.

The Fairfield Inn & Suites by Marriott was a great and quiet stay. The facility was clean. The breakfast was fresh and tasty. The parking was ample and the area was safe.

I enjoyed the breakfast but it ends too early

The USB plug didn't work in my room 12 cars were broken into meaning broken windows & cars ransacked for anything worth stealing Fire alarm was going off because people were smoking in their room 2 of the days they barely had hot food they served sausage biscuits in a pack warmed in a microwave and some kind of breakfast biscuit also warmed in a microwave Last day they didn't have coffee cups for coffee

Property was great. Breakfast was not up to par ir standards of the facilities. Bacon was paper thin, waffle was good, eggs were Ok, everything else was not good

Breakfast service was excellent with Janice as the host. Alex at the front desk was very pleasant and helpful.

Very disappointed with breakfast service, no replenishment of food at 8:30 in the morning. Food serving containers left open, waffle batter ran out, slow replenished as dozen of guest waited, batter replacement not kept in cooking area, added to wait time. Non positive customer service, much room for improvement .

Hot Breakfast was the same each morning. Not much to chose from.

Amenities,the pool was super super small no towel available. Breakfast was not stocked ran out of everything both days! The waffle makers were never turned on as if they didn't have mix (there are two of them, so I'm assuming they both couldn't be broken). We asked for towels as there were 5of us in the suite/swimming and was told they were out. It was not as advertised.