Name: Ramada by Wyndham Des Moines Tropics Resort & Conference Ctr
Address: 5000 Merle Hay Road, Des Moines, Iowa, USA, Des Moines, Iowa, US
Price range: 64 $–151 $ per night
Rating: 5.92

Was Gäste sagen

Im Ramada by Wyndham Des Moines Tropics Resort & Conference Ctr loben Reisende durchweg den kinderfreundlichen Indoor-Wasserpark, berichten aber von erheblichen Nachteilen, darunter häufige Schließungen von Pool oder Rutschen, Personalmangel und abgenutzte Einrichtungen, die den allgemeinen Komfort und die Zuverlässigkeit beeinträchtigen.

Bedenken hinsichtlich Sauberkeit und Instandhaltung treten immer wieder auf, mit Berichten über feuchte Zimmer, Schimmel, kaputte Armaturen und zeitweilige Warmwasserversorgung. Der Service scheint überlastet zu sein, mit langen Warteschlangen beim Check-in, gelegentlichen Überbuchungen und inkonsistenter Kommunikation, obwohl einige Gäste einzelne Mitarbeiter freundlich und hilfsbereit fanden. Frühstück und die Verpflegung vor Ort sind oft begrenzt oder inkonsistent, und die Öffnungszeiten für Pools oder Einrichtungen können sich ohne klare Ankündigung ändern. Erwarten Sie einen preisgünstigen Aufenthalt mit Schwerpunkt auf den Pools, aber passen Sie Ihre Erwartungen an die Zuverlässigkeit an.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Der Indoor-Wasserpark ist die Hauptattraktion und macht Kindern Spaß, wenn er geöffnet ist, mit Rettungsschwimmern. Viele Bewertungen nennen eingeschränkte Öffnungszeiten oder Schließungen, ein lauwarmes oder nicht funktionierendes Whirlpool, kalte Pools, Handtuchmangel, laute Musik und sichtbare Abnutzungserscheinungen.

Reinigung

Das Feedback zur Sauberkeit ist oft negativ, mit Berichten über Schimmel und Feuchtigkeit in Poolbereichen und Zimmern, befleckte oder abgenutzte Teppiche und Bettwäsche sowie anhaltende Gerüche. Einige Gäste fanden die Zimmer akzeptabel sauber, aber die Standards scheinen inkonsistent zu sein.

Zimmer

Die Zimmer wirken veraltet, mit abgenutzten Armaturen und Feuchtigkeit aus der Poolumgebung; Layout-Eigenheiten und schwere Türen werden erwähnt. Lärm aus den Fluren kann sich tragen, und die Zuverlässigkeit des WLANs ist gemischt, obwohl einige Suiten geräumig und die Betten ausreichend sind.

Dienstleistung

Der Service ist angespannt: viele berichten von langen Warteschlangen beim Check-in, Überbuchungen und langsamen Antworten, obwohl mehrere Gäste einzelne Mitarbeiter für Freundlichkeit und Problemlösung lobten. Die Kommunikation über die Öffnungszeiten der Einrichtungen ist inkonsistent.

Ähnliche Gästebewertungen

10

Aniah

16. Feb. 2025

·

Aufenthalt am 1 Nacht

I ran into a minor issue as there was a mix up about extending my stay, Brandon helped me so much, resolved my issue in a matter of seconds with so much reassurance! I appreciate his understanding as he trained his staff to do the same!

Übersetzen

2

Chelcea

2. März 2025

·

Aufenthalt am 1 Nacht

Staff wa run, hotel was dirty and rundown. Overbooked the hotel so our reservation we made 3 weeks ago they did not have a room for us so we drove 2hrs back home. Th staff were rude and would answer questions with "Not my problem". The hotel is extremely short staffed and waited for an hour in a line that went out the front doors in the cold for an hour to be told they did not have a room for me even though they had my reservation.

Übersetzen

2

Tammy

20. März 2025

·

Aufenthalt am 2 Nächte

I'm sad to write this as I had high hopes for this place and it could be so good. We got there at 320 and were told the rooms aren't clean yet. Try back at 330 or 4. We returned at 4 to no less than 25 people in the lobby. 2 hours later, we were able to get checked in. When we finally got in, we didn't realize my handicapped mom would have to walk all the way around for her room. When we got her in the " accesible" room, we found a bed and a bathtub that she could not get into. She slept on the couch. The pool was a hike for her, and there wouldn't have been accessibility into the pool once we got there. Not that we could get in because there were too many people to move and the chlorine smell would have put her in an immediate asthma attack. The rest of our rooms were ok but so dated and needed maintenance . The shower actually didnt work in my sisters room but maintenance did show up and fix it.We decided not to go out that night so we went to boss' pizza. The lady was a little frazzled brought us menus and said she was alone and it might be a minute. she ran to grab a drink for another table and then went to the back. She was there awhile so we ordered through the QR code. We asked the guy who came out a few times if there was an estimate he said it's coming. One hour later the lady comes out of yhw back and says where do I start. We say we are still waiting for food. She's like ok let me check and he then comes out with some food. He hands me a philly cheese steak and the

Übersetzen

4

Aubrey

21. März 2025

·

Aufenthalt am 1 Nacht

It took over 1.5 hours to stand in line with an upset toddler to be able to check in along with about 100 other people/kids. Would STRONGLY recommend allowing early check-in when you all know hundreds of people are checkin in the same day. We saw people leave, people were being checked into already occupied rooms. It was the absolute worst experience I've EVER had in checking into a hotel. The elevator to the 2nd floor, where our room was, was out of order so we had to carry a ton of stuff up stairs after having already put in on a cart to take to the room, but cant use carts on stairs. There were ZERO towels the entire stay for swimming and even our suite didnt have enough towels to shower with for the number of people we had (2 towels for 5 people) is completely ridiculous! The lobby was basically destroyed by angry waiting children/adults and the staff left all of the mess, including beer cans, wrappers, fake mulch from center display all over the ground and staff did not clean up after the checkin nightmare was over until sometime after midnight as was my last time through lobby. The only positive thing I have to say, is that my son had an absolute blast but thats because he's 3 and doesnt have the brain capacity to notice how incredibly awful this hotel is.

Übersetzen

8

Jaclyn

8. Aug. 2024

·

Aufenthalt am 1 Nacht

Staff went above and beyond to make our stay pleasant. This was exactly what we needed on our long drive. A clean and safe place to stay with a family friendly giant pool playground for the kids that was included in the stay. Hotel needs updating and the management was getting quotes while we were there. Dinner was great with a voucher for an adult beverage at the restaurant. Glad we stubbled on this location. It was just the space we needed for all 5 people in my group.

Übersetzen

2

Galen

26. Mai 2024

·

Aufenthalt am 1 Nacht

The worst checkin process I’ve ever experienced. Waited in line for 40min. The lobby was crowded, loud and full of people that were waiting on their rooms to be ready. When I tried to check in I was told my room wasn’t ready. I was told it would be ready in a couple of minutes but I ended up waiting another 30min. I asked again and was told they were cleaning it now. I waited another 15min and it was still not ready. My family and I could not wait any longer so we cancelled our room and ended up driving home. It was a disappointing ending for my 9 year old son’s birthday.

Übersetzen

4

Jon

17. März 2025

·

Aufenthalt am 1 Nacht

Room was fine. I dislike the shower setup with no door. Water spilled everywhere. The check in was an absolute atrocity. It took over an hour to check in and this was AFTER I completed the quick check in process. What is the point of that if it doesn't help? The two employees checking people in were courteous, but as far as appearance I couldn't believe how unprofessional they appeared. One was wearing a beanie hat and Mario Brothers sweatshirt. Really?? That's how you want customers to see your staff? Ramada has been a bust 2 times now in two different locations. Love the concept of the indoor waterpark, but way to packed and overall we will not be coming back unless customer service improves drastically. We ordered a pizza at 5:30 from their restaurant and we didn't receive it until 7:15! The incompetence and lack of leadership was jarring. The entire place needs a huge overhaul. We also didn't have towels to use from the waterpark and I didn't even bother to ask the front desk because I knew they wouldn't be able to assist us. Pool was supposed to open at 9am, we could see lifeguards and other staff scrambling, but it did not open until 9:10. How is this not ready everyday? This could not have been the first time for these employees opening up? Overall again, we are done with Ramada as a whole.

Übersetzen

2

Amanda

24. Sept. 2024

·

Aufenthalt am 1 Nacht

I booked this room a week before our trip. When we got to the hotel to check in, we were told our room was given away because the hotel was overbooked. I had even called the day of to make them aware that we would be checking in later than the time i originally thought, just as a courtesy to THEM and i was assured that since my credit card was on file, i would be guaranteed my room. Well, they dropped the ball and we had no room, they had given it away. No one ever called me, even though the guy at the front desk said on my file it says someone called me to inform me my room was given away. Absolutely the worst hotel experience I’ve ever had. I would never recommend this place. Save your money and go elsewhere. The employee at the front desk was so kind and so apologetic though for someone else’s screw up.

Übersetzen

4

Richard

22. Juni 2024

·

Aufenthalt am 5 Nächte

The check in experience was horrible. Had to wait 3 hours to get all of our rooms. When items were needed during the stay, front desk personnel were either absent, slow or rude. Was promised a discount for our rooms not being ready at check-in, but that did not occur. Rooms were old, dated and dirty. Will not return.

Übersetzen

2

Wissam

27. Mai 2025

·

Aufenthalt am 1 Nacht

I arrived there with my family, and after a long wait at the front desk, to find out that our room was not available and there is nothing they could do. Apparently, the manager and assistant manager do not work on the weekend, and the receptionist couldn't get a hold of anyone. the cleaning crew had gone for the day, and the rooms were not clean to give to us. we booked our room 3 weeks in advance and checked in online. We had to find another hotel in the area to spend the night. They cancelled our reservation and asked us to speak with our third-party vendor to get refunded. We are yet to get a refund. What a shame.. nice water park with the wrong management. I read the reviews and was expecting a delay or not a clean facility but I was surprised to not find a room all together. I didn't plan for that one. what a waste. This is very unfortunate. I wish someone will do something about it.

Übersetzen

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Praktisch gelegen in der Nähe der Interstate mit einfachen Parkmöglichkeiten und nahegelegenen Restaurants. Einige Gäste empfanden die Umgebung oder den hinteren Teil des Grundstücks als ungepflegt oder weniger sicher.

Gastronomie

Das Frühstück ist häufig begrenzt oder inkonsistent, mit einer einfachen Auswahl und gelegentlich verspätetem oder fehlendem Service. Das Restaurant vor Ort kann langsam oder geschlossen sein oder keinen Alkoholausschank anbieten, obwohl einige Gäste das Essen genossen, wenn es verfügbar war.

Monat	Durchschnittspreis
Januar	75 $
Februar	79 $
März	84 $
April	97 $
Mai	95 $
Juni	85 $
Juli	81 $
August	106 $
September	87 $
Oktober	82 $
November	78 $
Dezember	69 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8 $69	9 $64	10 $68	11 $102	12 $80
13 $69	14 $69	15 $69	16 $69	17 $69	18 $114	19 $111
20 $68	21 $69	22 $72	23 $72	24 $72	25 $124	26 $124
27 $72	28 $72	29 $72	30 $72

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $72	2 $119	3 $124
4 $72	5 $71	6 $91	7 $94	8 $84	9 $121	10 $132
11 $85	12 $85	13 $83	14 $84	15 $87	16 $128	17 $133
18 $84	19 $86	20 $84	21 $81	22 $80	23 $133	24 $151
25 $83	26 $82	27 $83	28 $87	29 $85	30 $134	31 $144

Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen

Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Gästebewertungen

Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Gut zu wissen

Optionale Extras

Haben Sie eine Frage?

Considering this hotel for your Des Moines trip?

Preise für kommende Reisedaten