SpringHill Suites Des Moines West
$100
/ night
Avg. for October
Prices for SpringHill Suites Des Moines West
Select dates to see prices and availability
$100
/ night
Avg. for October
Monthly average prices
Nightly prices at SpringHill Suites Des Moines West average $85 in January, the cheapest month, and $159 in August, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $85 |
| February | $90 |
| March | $95 |
| April | $117 |
| May | $148 |
| June | $148 |
| July | $158 |
| August | $159 |
| September | $123 |
| October | $100 |
| November | $91 |
| December | $89 |
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M
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Oct · $100
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Most expensive: August (~$159)
Cheapest: January (~$85)
About this property
Enjoy a range of recreational amenities, including an indoor pool, a hot tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Amenities
Enjoy a range of recreational amenities, including an indoor pool, a hot tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Business amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in West Des Moines? This hotel has 1163 square feet (108 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Dining
Mingle with other guests at the complimentary reception, held on select days. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM.
Rooms
Make yourself at home in one of the 97 guestrooms, featuring kitchenettes with refrigerators and microwaves. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. 32-inch flat-screen televisions with cable programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.
Location
Located in West Des Moines, SpringHill Suites Des Moines West is in the suburbs, a 2-minute drive from Jordan Creek Town Center and 7 minutes from Living History Farms. This hotel is 8 mi (12.9 km) from Des Moines Art Center and 8.2 mi (13.2 km) from Salisbury House.
What's nearby
Jordan Creek Town Center(1.1 miles)
Des Moines Golf & Country Club(1.4 miles)
UnityPoint Health - Methodist West Hospital(1.5 miles)
Bridgewood Plaza(1.5 miles)
Mercy Medical Center West Lakes(1.6 miles)
Cinemark Century Jordan Creek 20(1.8 miles)
Topgolf(2 miles)
Whisper Point Park(2.4 miles)
Wildwood Park(2.7 miles)
West Glen Town Center(3 miles)
Lions Park(3 miles)
Stonegate Park(3.2 miles)
Deerfield Point(3.4 miles)
Clive Aquatic Center(3.7 miles)
Valley West Mall(3.7 miles)
The preferred airport for SpringHill Suites Des Moines West is Des Moines International Airport (DSM)(15 miles)
Parking
Swimming pool
Non-Smoking Rooms
Business Center
Banquet Facilities
Safe-Deposit Box
Location
1236 Jordan Creek Parkway, Des Moines, Iowa, United States of America
Jordan Creek Town Center (1.1 miles)
Des Moines Golf & Country Club (1.4 miles)
UnityPoint Health - Methodist West Hospital (1.5 miles)
Bridgewood Plaza (1.5 miles)
Mercy Medical Center West Lakes (1.6 miles)
Cinemark Century Jordan Creek 20 (1.8 miles)
Room options
3
Suite, Multiple Beds, Hearing Accessible
Room details
2 Queen Beds
and 1 Sofa Bed
Sleeps 6
Air ConditioningHeatingRollaway or Extra Beds (Free)
4
Suite, 1 Bedroom, Hearing Accessible
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 5
Air ConditioningHeatingRollaway or Extra Beds (Free)
4
Suite, 1 Bedroom
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 5
Air ConditioningHeatingRollaway or Extra Beds (Free)
3
Suite, Multiple Beds
Room details
2 Queen Beds
and 1 Sofa Bed
Sleeps 6
Air ConditioningHeatingRollaway or Extra Beds (Free)
6
Suite, 1 King Bed with Sofa Bed, Hearing Accessible (Mobility Accessible with Bathtub)
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 5
Air ConditioningHeatingRollaway or Extra Beds (Free)
3
Suite, Multiple Beds, Mobility Accessible, Bathtub
Room details
2 Queen Beds
and 1 Sofa Bed
Sleeps 6
Air ConditioningHeatingRollaway or Extra Beds (Free)
6
Suite, 1 King Bed with Sofa Bed
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 5
Air ConditioningHeatingRollaway or Extra Beds (Free)
3
Suite, Multiple Beds, Hearing Accessible (Mobility Accessible with Bathtub)
Room details
2 Queen Beds
and 1 Sofa Bed
Sleeps 6
Air ConditioningHeatingRollaway or Extra Beds (Free)
6
Suite, 1 King Bed with Sofa Bed, Mobility Accessible, Bathtub
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 5
Air ConditioningHeatingRollaway or Extra Beds (Free)
6
Suite, 1 King Bed with Sofa Bed, Hearing Accessible
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 5
Air ConditioningHeatingRollaway or Extra Beds (Free)
1
Suite, 1 Bedroom, Roll-In Shower
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningHeatingRollaway or Extra Beds (Free)
Guest reviews of SpringHill Suites Des Moines West
8.3
Very good
Based on 1,000 verified reviews
Who stays here?
Business
18%
Couple
24%
Family
45%
Group
7%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
Across reviews of SpringHill Suites Des Moines West, travelers praise friendly staff, spacious suites, and a convenient location near interstate and shopping, while feedback varies on breakfast quality and the condition of facilities like the pool, hot tub, and elevator.
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What guests think
Across reviews of SpringHill Suites Des Moines West, travelers praise friendly staff, spacious suites, and a convenient location near interstate and shopping, while feedback varies on breakfast quality and the condition of facilities like the pool, hot tub, and elevator.
Cleanliness is often good but inconsistent, with several reports of housekeeping misses, odors, and wear in rooms and public areas. The pool and hot tub are popular when open, yet multiple reviews cite closures, cloudy water, or needed repairs; the single elevator can be slow. Breakfast ranges from plentiful and tasty to average or poorly replenished, depending on the day. Expect a convenient, suite-style stay with variable upkeep.
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AI-generated summary based on recent guest reviews
Facilities
Indoor pool and hot tub are a draw when open, but several reviews mention closures, cloudy water, or maintenance needs. One slow single elevator, some broken gym equipment, and occasional limited parking were noted; pet friendly was appreciated.
Related guest reviews
10
Noel
Jul 4, 2024
·
Stayed 1 night
Great place! Hot jacuzzi, pool, gym, breakfast, & safe area!
Great place! Hot jacuzzi, pool, gym, breakfast, & safe area!
8
Allyson
Mar 15, 2024
·
Stayed 2 nights
Location is awesome. Staff amazing. Good breakfast. Not enough parking if fully booked & one elevator took forever. Hallway smells strange on 2nd floor, like body odor & elevator smells like citrus friut? Strange...room was fine though so wasn't a huge issue. Some details like paint touch up & such not done well & pets allowed which we don't mind, but poo piles outside...overall, none of this keep us from staying again, more a note for hotel. We will come back!
Location is awesome. Staff amazing. Good breakfast. Not enough parking if fully booked & one elevator took forever. Hallway smells strange on 2nd floor, like body odor & elevator smells like citrus friut? Strange...room was fine though so wasn't a huge issue. Some details like paint touch up & such not done well & pets allowed which we don't mind, but poo piles outside...overall, none of this keep us from staying again, more a note for hotel. We will come back!
8
Nathan
Aug 21, 2025
·
Stayed 1 night
It was ok. Since effort to modernize, but it's clear everything has been highly used. The rings are nice, but shared spaces are underwhelming (expect the lobby). The pool are was disappointing. The water was murky and the spa button didn't with correctly.
It was ok. Since effort to modernize, but it's clear everything has been highly used. The rings are nice, but shared spaces are underwhelming (expect the lobby). The pool are was disappointing. The water was murky and the spa button didn't with correctly.
8
larry
Apr 20, 2025
·
Stayed 1 night
Pool and Hot tub were out of order.
Pool and Hot tub were out of order.
8
Jennifer
Jan 1, 2026
·
Stayed 1 night
Pool was heated and hot tub was hot! All great. Breakfast was fine...like every other hotel breakfasts.
Pool was heated and hot tub was hot! All great. Breakfast was fine...like every other hotel breakfasts.
4
amiee
Aug 11, 2025
·
Stayed 1 night
Poorly kept pool area. Whirlpool needs updates or cleaning. Only one elevator for 4 floors. Door handle to bathroom broken. Limited...very limited seating in dining room. No room to sit or even comfortable wait your turn.Water in coolers not refilled.Frontdesk lady was rude. Not a $200 night experience. Will not book a Springhill hotel again.
Poorly kept pool area. Whirlpool needs updates or cleaning. Only one elevator for 4 floors. Door handle to bathroom broken. Limited...very limited seating in dining room. No room to sit or even comfortable wait your turn.Water in coolers not refilled.Frontdesk lady was rude. Not a $200 night experience. Will not book a Springhill hotel again.
10
Catherine
Feb 9, 2025
·
Stayed 1 night
Big pool with perfect temperature for kids to swim. AMAZING breakfast included with so many options. Was able to check in at 2pm and checkout and noon. Great staff! Will definitely return for winter staycation!
Big pool with perfect temperature for kids to swim. AMAZING breakfast included with so many options. Was able to check in at 2pm and checkout and noon. Great staff! Will definitely return for winter staycation!
8
Cynthia
Jun 1, 2025
·
Stayed 2 nights
Staff was awesome, room was quite big with kitchen, which was great since we heated leftovers from night b4, which saved us money. I need a heating pad re-heated a few times so that was great too. Love that there was a jacuzzi, tho it was in need of maintenance. Great pool, walls in pool area need repair due to mold from all the moisture, that said it was good to have & there’s also a small work out room
Staff was awesome, room was quite big with kitchen, which was great since we heated leftovers from night b4, which saved us money. I need a heating pad re-heated a few times so that was great too. Love that there was a jacuzzi, tho it was in need of maintenance. Great pool, walls in pool area need repair due to mold from all the moisture, that said it was good to have & there’s also a small work out room
6
Deanna
Aug 28, 2023
·
Stayed 1 night
Pool was closed. Beds comfy. Some flaws to the room.
Pool was closed. Beds comfy. Some flaws to the room.
6
Walter
Feb 7, 2023
·
Stayed 1 night
Staff was super friendly and helpful compared to both equally and higher priced hotels. Bathroom ceiling had mildew stains and toilet seat needed replaced. Walls were paper thin. 2/3 of the exercise equipment was broken. Weights and bench and 1 treadmill were great. Didn’t use pool or spa but well utilized by other guests. Breakfast was decent (variety and healthy options available) with an open area to enjoy your food with tables and chairs. Back parking lot where most of the parking was located had not been cleared of snow which was several days old. Hotel was as clean as I have stayed in the last several years.
Staff was super friendly and helpful compared to both equally and higher priced hotels. Bathroom ceiling had mildew stains and toilet seat needed replaced. Walls were paper thin. 2/3 of the exercise equipment was broken. Weights and bench and 1 treadmill were great. Didn’t use pool or spa but well utilized by other guests. Breakfast was decent (variety and healthy options available) with an open area to enjoy your food with tables and chairs. Back parking lot where most of the parking was located had not been cleared of snow which was several days old. Hotel was as clean as I have stayed in the last several years.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and common areas clean, but multiple reviews report housekeeping misses (hair, stained towels/blankets), odors, and worn or mildewed areas.
Related guest reviews
6
Shelli
Jan 3, 2025
·
Stayed 1 night
Overall, it was an average hotel stay. Breakfast was the normal "make your own waffle" or fruit and yogurt or some crispy bacon and hotel eggs. The room had a musy todor to it and the bathroom needs a deep cleaning. There was some mold/dirt in the caulk of the shower. Paint was peeling off the ceiling in one very small area. Nothing dangerous, but convenient for a quick overnight stay.
Overall, it was an average hotel stay. Breakfast was the normal "make your own waffle" or fruit and yogurt or some crispy bacon and hotel eggs. The room had a musy todor to it and the bathroom needs a deep cleaning. There was some mold/dirt in the caulk of the shower. Paint was peeling off the ceiling in one very small area. Nothing dangerous, but convenient for a quick overnight stay.
10
Rogelio
May 6, 2024
·
Stayed 1 night
Need more cleaning. We got our room and can't even walk inside. It smells so bad. We got a new room. Still outdated, the bathroom looks dirty.
Need more cleaning. We got our room and can't even walk inside. It smells so bad. We got a new room. Still outdated, the bathroom looks dirty.
10
Darnell
Nov 18, 2025
·
Stayed 2 nights
The room was clean and comfortable.
The room was clean and comfortable.
2
Jennie
Dec 1, 2025
·
Stayed 1 night
The staff at the hotel were very nice and friendly, which made us feel welcome during our stay. Unfortunately, we did find a cockroach in our room, which was disappointing and affected our overall experience. On the positive side, the hotel management was responsive and provided us with a full refund, which we appreciated.
The staff at the hotel were very nice and friendly, which made us feel welcome during our stay. Unfortunately, we did find a cockroach in our room, which was disappointing and affected our overall experience. On the positive side, the hotel management was responsive and provided us with a full refund, which we appreciated.
6
Nicole
Jan 28, 2024
·
Stayed 1 night
Staff were very friendly and helpful. The initial appearance of the hotel was nice. The room was a different story. Our room was not very clean. The bathroom had hair everywhere and looked like it had not been cleaned. The ceiling had some major water damage. It was cracked and looked like it was going to have pieces fall off. Probably not a place we would stay again.
Staff were very friendly and helpful. The initial appearance of the hotel was nice. The room was a different story. Our room was not very clean. The bathroom had hair everywhere and looked like it had not been cleaned. The ceiling had some major water damage. It was cracked and looked like it was going to have pieces fall off. Probably not a place we would stay again.
10
Marcia
Dec 20, 2025
·
Stayed 1 night
The employees were all really nice. The hotel seems a little older but everything was great. The room was nice and very clean. The breakfast buffet was nice, the pool and hot tub were really warm/hot and extremely clean. Didn’t kill you with excessive chlorine. Definitely will stay here again!
The employees were all really nice. The hotel seems a little older but everything was great. The room was nice and very clean. The breakfast buffet was nice, the pool and hot tub were really warm/hot and extremely clean. Didn’t kill you with excessive chlorine. Definitely will stay here again!
2
Chris
Aug 16, 2025
·
Stayed 1 night
The shower was dirty with prior guest hair on the shower wall. One of the hand towels had blood on it and it was hung in my room as a clean towel and almost dried my face off with it. It was by far the most unsanitary hotel I have ever stayed at.
The shower was dirty with prior guest hair on the shower wall. One of the hand towels had blood on it and it was hung in my room as a clean towel and almost dried my face off with it. It was by far the most unsanitary hotel I have ever stayed at.
10
Karen L
Dec 30, 2023
·
Stayed 4 nights
The hotel was perfect. The staff were friendly and responsive. The room was clean and comfortable and quiet. We slept well! The breakfast had good variety.
The hotel was perfect. The staff were friendly and responsive. The room was clean and comfortable and quiet. We slept well! The breakfast had good variety.
10
Dean
Oct 9, 2025
·
Stayed 1 night
Friendly staff and clean room. very nice experience and I would stay again
Friendly staff and clean room. very nice experience and I would stay again
4
Joshua Karri
Sep 7, 2025
·
Stayed 1 night
There was a lot left to be desired with this place. Not worth the money. Hair everywhere. The spare blanket brought for the pull out bed had dried blood on it. Stay in an Airbnb instead
There was a lot left to be desired with this place. Not worth the money. Hair everywhere. The spare blanket brought for the pull out bed had dried blood on it. Stay in an Airbnb instead
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AI-generated summary based on recent guest reviews
Rooms
Suites are generally spacious and comfortable, with layouts that work for families. Some guests cite thin walls, dated decor, and maintenance issues like finicky AC or TVs, sticking doors, or slow hot water.
Related guest reviews
6
Tasha
Mar 9, 2025
·
Stayed 1 night
Property could use a refresh. A couple glitches in room microwave and vanity lights. Pool temp needs to be increased. Way too cold for an indoor pool. Employees were very nice. We will stay again.
Property could use a refresh. A couple glitches in room microwave and vanity lights. Pool temp needs to be increased. Way too cold for an indoor pool. Employees were very nice. We will stay again.
6
Burime
Aug 5, 2025
·
Stayed 2 nights
This hotel is outdated. The hallways had a funky smell - maybe it was all the guests fortunately my room did not smell. Bed was lumpy and so were the pillows. Not very comfy. It did the job, needed a place to sleep at night was not in my room during the day. Location is convenient. Felt safe, lots of families, didn’t hear any raucous At night. Would I stay here again? Only if there were no other options.
This hotel is outdated. The hallways had a funky smell - maybe it was all the guests fortunately my room did not smell. Bed was lumpy and so were the pillows. Not very comfy. It did the job, needed a place to sleep at night was not in my room during the day. Location is convenient. Felt safe, lots of families, didn’t hear any raucous At night. Would I stay here again? Only if there were no other options.
10
Richard
Oct 20, 2025
·
Stayed 1 night
Good price. Spacious rooms.
Good price. Spacious rooms.
6
Ashleigh
Jun 10, 2024
·
Stayed 3 nights
Check in was quick& easy.Lobby was clean &the employee was super kind. Our room was nice, spacious &clean. We got settled in, left to go swimming right away &were there til it closed at 11.Went to go to bed &there was a rattling/vibration sound that was very prevalent coming from the bathroom wall area that we didn’t notice til the air conditioner & TV were off. It drove me nuts as well as my family &we could not sleep. I called the front desk & asked them if we could please switch rooms. She said it was probably another rooms fan so I waited a bit. It stopped for a couple mins &started again, continued never stopping. We were able to switch rooms thankfully. The next room we moved to was spacious & clean. However, this time there was a dog next door that would bark every so often, & the air conditioner wasn’t working correctly. The first room had a digital AC where I could set the temp, the second room had a turn switch AC. I had it turned to the coldest setting on high & it would run for 5 mins & shut off for about 2 hours. I told them, they said it would be fixed when I returned or we’d change rooms again. We got back, it wasn’t fixed. The overnight desk lady is grumpy & not friendly, said she’d send a fan, never did. The pool looks NOTHING like the photos, needs upgrading, water was cloudy. Breakfast was a nightmare. They ran out of food 40 mins before closing hours &refused to make more food or put anything else out. Not even cereal. Ridiculous. Vanessa was very helpful
Check in was quick& easy.Lobby was clean &the employee was super kind. Our room was nice, spacious &clean. We got settled in, left to go swimming right away &were there til it closed at 11.Went to go to bed &there was a rattling/vibration sound that was very prevalent coming from the bathroom wall area that we didn’t notice til the air conditioner & TV were off. It drove me nuts as well as my family &we could not sleep. I called the front desk & asked them if we could please switch rooms. She said it was probably another rooms fan so I waited a bit. It stopped for a couple mins &started again, continued never stopping. We were able to switch rooms thankfully. The next room we moved to was spacious & clean. However, this time there was a dog next door that would bark every so often, & the air conditioner wasn’t working correctly. The first room had a digital AC where I could set the temp, the second room had a turn switch AC. I had it turned to the coldest setting on high & it would run for 5 mins & shut off for about 2 hours. I told them, they said it would be fixed when I returned or we’d change rooms again. We got back, it wasn’t fixed. The overnight desk lady is grumpy & not friendly, said she’d send a fan, never did. The pool looks NOTHING like the photos, needs upgrading, water was cloudy. Breakfast was a nightmare. They ran out of food 40 mins before closing hours &refused to make more food or put anything else out. Not even cereal. Ridiculous. Vanessa was very helpful
6
Victoria
May 30, 2024
·
Stayed 1 night
Easy access off the highway. We got a suite but didn't realize it is a connecting room, so you get to hear your neighbors talk, and hear their tv all night. Hard to get comfortable with all the additional noise next door.
Easy access off the highway. We got a suite but didn't realize it is a connecting room, so you get to hear your neighbors talk, and hear their tv all night. Hard to get comfortable with all the additional noise next door.
8
Sarah
Aug 11, 2024
·
Stayed 1 night
This is an older building that has been renovated inside. Typical Springhill suites but just an older facility.
This is an older building that has been renovated inside. Typical Springhill suites but just an older facility.
10
Doug
Mar 1, 2025
·
Stayed 1 night
Our stay was overall good. The layout of the suite didn't leave much space between the bed and where the TV sat. The shower faucet kept turning in circles, alternating between off and on. The water in the sink was tepid at best and that was after minutes of letting it run.
Our stay was overall good. The layout of the suite didn't leave much space between the bed and where the TV sat. The shower faucet kept turning in circles, alternating between off and on. The water in the sink was tepid at best and that was after minutes of letting it run.
6
Drew
May 27, 2023
·
Stayed 1 night
Walls are paper thin. Guy next to me blasted his TV and might as well have just shared a room with that guy, it was that loud. Check in staff seemed to not care less about the guests. Not a great place.
Walls are paper thin. Guy next to me blasted his TV and might as well have just shared a room with that guy, it was that loud. Check in staff seemed to not care less about the guests. Not a great place.
10
Lisa
Aug 8, 2024
·
Stayed 2 nights
My family of 5 (2 adults, 3 teenagers) stayed for 2 nights. We appreciated the extra space on the sofa and two TVs in the room. The room was clean. Beds were comfortable and we didn’t hear any neighbors. Pool and hot tub area was a little messy but we swam at the end of the night so maybe earlier in the day would have been better - plenty of pool towels left though. Breakfast was average, a decent selection of hot and cold foods and different options each morning. Check in and out process was smooth. Front desk was very nice and attentive and gave us a few bottles of water when the dispenser in the lobby was empty. Great location, we would stay here again!
My family of 5 (2 adults, 3 teenagers) stayed for 2 nights. We appreciated the extra space on the sofa and two TVs in the room. The room was clean. Beds were comfortable and we didn’t hear any neighbors. Pool and hot tub area was a little messy but we swam at the end of the night so maybe earlier in the day would have been better - plenty of pool towels left though. Breakfast was average, a decent selection of hot and cold foods and different options each morning. Check in and out process was smooth. Front desk was very nice and attentive and gave us a few bottles of water when the dispenser in the lobby was empty. Great location, we would stay here again!
6
Brian
Dec 21, 2025
·
Stayed 1 night
The room was very large wgich was nice, the walks are veryvthin and you can hear the people staying next to you. The pool area looks way larger in the pictures than it actualky is. The front desk person that checked us is was very nice. The hotel is in a good location.
The room was very large wgich was nice, the walks are veryvthin and you can hear the people staying next to you. The pool area looks way larger in the pictures than it actualky is. The front desk person that checked us is was very nice. The hotel is in a good location.
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AI-generated summary based on recent guest reviews
Service
Service is broadly described as friendly and accommodating at the front desk. A smaller number reported issues with billing or communication, early housekeeping entry, and inconsistent problem resolution.
Related guest reviews
10
Hannah
Jan 21, 2024
·
Stayed 1 night
The young man at the front desk was so sweet and accommodating. On top of that the room was such a good price and huge. The whole place smelt and was very clean. Definitely recommend.
The young man at the front desk was so sweet and accommodating. On top of that the room was such a good price and huge. The whole place smelt and was very clean. Definitely recommend.
8
Philip
May 27, 2025
·
Stayed 9 nights
Good staff except for one night manager! He locked me out each night, till one of the women fixed the way he checked me in- 1 night at a time??
Good staff except for one night manager! He locked me out each night, till one of the women fixed the way he checked me in- 1 night at a time??
10
Rameses
Sep 2, 2023
·
Stayed 1 night
Judy was amazing and made my family feel comfortable. She was such a gracious receptionist and took great care of us.
Judy was amazing and made my family feel comfortable. She was such a gracious receptionist and took great care of us.
6
Lisa
Oct 6, 2025
·
Stayed 1 night
The stay was ok but definitely nothing special. Most frustrating thing was a billing issue that had me calling multiple times to try to resolve. Most times the calls simply went unanswered. Customer service from the hotel and corporate leaves a lot to be desired. We won’t stay here again.
The stay was ok but definitely nothing special. Most frustrating thing was a billing issue that had me calling multiple times to try to resolve. Most times the calls simply went unanswered. Customer service from the hotel and corporate leaves a lot to be desired. We won’t stay here again.
6
Alondra
Dec 1, 2023
·
Stayed 1 night
I thought the room was very nice! And the woman working the night I checked in was lovely! BUT I still had a horrible experience! My boyfriend and I drove 5 hours for a concert in the area. In the morning we knew check out time was at 12:00 We planned on leaving early but we were very tired! and had another long drive ahead of us, so we decided to sleep in but at 10AM housekeeping WALKED IN OUR ROOM! We jumped right out of bed and we just assumed they wanted us out. So we started to pack our things and 25 minutes later they just walk in on us again! I heard a woman knocking at the door and I said “someone is in here! One minute please” BUT that didn’t stop her from barging in. Very frustrating and invasive. I plan on going to the area again next year but most likely won’t stay there again. Very uncomfortable getting walked in on twice.
I thought the room was very nice! And the woman working the night I checked in was lovely! BUT I still had a horrible experience! My boyfriend and I drove 5 hours for a concert in the area. In the morning we knew check out time was at 12:00 We planned on leaving early but we were very tired! and had another long drive ahead of us, so we decided to sleep in but at 10AM housekeeping WALKED IN OUR ROOM! We jumped right out of bed and we just assumed they wanted us out. So we started to pack our things and 25 minutes later they just walk in on us again! I heard a woman knocking at the door and I said “someone is in here! One minute please” BUT that didn’t stop her from barging in. Very frustrating and invasive. I plan on going to the area again next year but most likely won’t stay there again. Very uncomfortable getting walked in on twice.
2
Iuliia
Jul 19, 2023
·
Stayed 1 night
Called ahead before booking to check if they have crib available, was told that they do, booked a room and was told that they gave away all the cribs to other guests and no more left. Tried to cancel the booking and was denied. So just ended up wasting the money for the night in hotel where I didn’t even stay. Lady from the front desk over the phone didn’t seem to care about the whole situation. I was frustrated with a screaming baby driving in a middle of storm and trying to look for the other hotel..
Called ahead before booking to check if they have crib available, was told that they do, booked a room and was told that they gave away all the cribs to other guests and no more left. Tried to cancel the booking and was denied. So just ended up wasting the money for the night in hotel where I didn’t even stay. Lady from the front desk over the phone didn’t seem to care about the whole situation. I was frustrated with a screaming baby driving in a middle of storm and trying to look for the other hotel..
10
Randy
Oct 11, 2025
·
Stayed 1 night
Front desk experience was spot on - Room was very comfortable - It was convenient to shops and restaurants - The breakfast was very good...
Front desk experience was spot on - Room was very comfortable - It was convenient to shops and restaurants - The breakfast was very good...
10
Barry
Nov 21, 2023
·
Stayed 1 night
Exceptionally friendly staff at front desk. Handed me water and a snack to take to my room, after checkin. Very clean and organized foyer and lobby area. Lovely suite, fully appointed. Will certainly return.
Exceptionally friendly staff at front desk. Handed me water and a snack to take to my room, after checkin. Very clean and organized foyer and lobby area. Lovely suite, fully appointed. Will certainly return.
10
larry
Mar 2, 2025
·
Stayed 1 night
Tom at checkin was awesome. Clean facilities
Tom at checkin was awesome. Clean facilities
10
Crystal
Nov 2, 2025
·
Stayed 1 night
Staff was extremely friendly and welcoming.
Staff was extremely friendly and welcoming.
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AI-generated summary based on recent guest reviews
Location
Convenient spot off I-80 near Jordan Creek shopping and restaurants; several guests felt the area was safe. Minor notes include occasional traffic noise and limited parking when busy.
Related guest reviews
8
Allyson
Mar 15, 2024
·
Stayed 2 nights
Location is awesome. Staff amazing. Good breakfast. Not enough parking if fully booked & one elevator took forever. Hallway smells strange on 2nd floor, like body odor & elevator smells like citrus friut? Strange...room was fine though so wasn't a huge issue. Some details like paint touch up & such not done well & pets allowed which we don't mind, but poo piles outside...overall, none of this keep us from staying again, more a note for hotel. We will come back!
Location is awesome. Staff amazing. Good breakfast. Not enough parking if fully booked & one elevator took forever. Hallway smells strange on 2nd floor, like body odor & elevator smells like citrus friut? Strange...room was fine though so wasn't a huge issue. Some details like paint touch up & such not done well & pets allowed which we don't mind, but poo piles outside...overall, none of this keep us from staying again, more a note for hotel. We will come back!
10
Mary
Oct 22, 2023
·
Stayed 1 night
Loved the location…near great restaurants and shopping!
Loved the location…near great restaurants and shopping!
8
Molly
Jul 14, 2025
·
Stayed 1 night
Great property right off the highway. The pool and hot tub were great and open late for my traveling family. The beds were very comfortable and breakfast was good.
Great property right off the highway. The pool and hot tub were great and open late for my traveling family. The beds were very comfortable and breakfast was good.
8
Megan
May 29, 2025
·
Stayed 1 night
Front desk staff was very friendly. Location was convenient to many restaurants and shopping.
Front desk staff was very friendly. Location was convenient to many restaurants and shopping.
10
Aireal
Aug 25, 2025
·
Stayed 1 night
The hotel was easy to find. The front desk staff was very friendly and helpful. We can hear a little bit of traffic but it’s not a problem.
The hotel was easy to find. The front desk staff was very friendly and helpful. We can hear a little bit of traffic but it’s not a problem.
10
Scott
Jun 24, 2024
·
Stayed 1 night
We had a good overall stay. It was right off rte 80 and it was dog friendly. It's right near a park so we were able to take a nice walk with our dog. We had the indoor pool and jacuzzi nearby which we didnt have the time or energy to use but it was nice that it was available. Breakfast was standard for Marriotts.
We had a good overall stay. It was right off rte 80 and it was dog friendly. It's right near a park so we were able to take a nice walk with our dog. We had the indoor pool and jacuzzi nearby which we didnt have the time or energy to use but it was nice that it was available. Breakfast was standard for Marriotts.
10
Jennifer
Aug 18, 2025
·
Stayed 2 nights
Really enjoyed our stay. Convenient off the interstate. Loved the pool and hot tub
Really enjoyed our stay. Convenient off the interstate. Loved the pool and hot tub
10
Lance
Aug 18, 2025
·
Stayed 1 night
Several fast food options and Jordan creek is right down the street with several other food options. The bed was very comfortable and so many pillows. Definitely will stay here again.
Several fast food options and Jordan creek is right down the street with several other food options. The bed was very comfortable and so many pillows. Definitely will stay here again.
10
Jeanne M.
Dec 22, 2023
·
Stayed 1 night
Wry easy to get to from the Interstate. Reasonable rates. Clean and comfortable. Nice little suite. Good hot breakfast.
Wry easy to get to from the Interstate. Reasonable rates. Clean and comfortable. Nice little suite. Good hot breakfast.
10
Rachel
Feb 17, 2025
·
Stayed 1 night
This place was a total gem. Close to Jordan Creek Mall and right off the highway which is soooo convenient. Great location, great rooms, great breakfast. The only thing my husband and I had any complaints about was that the bed got REALLY hot at night and we couldn’t get the air conditioner to turn on or any of the windows to open, so we didn’t sleep great. We will be back for sure, we will just take a couple of blankets off of the bed.
This place was a total gem. Close to Jordan Creek Mall and right off the highway which is soooo convenient. Great location, great rooms, great breakfast. The only thing my husband and I had any complaints about was that the bed got REALLY hot at night and we couldn’t get the air conditioner to turn on or any of the windows to open, so we didn’t sleep great. We will be back for sure, we will just take a couple of blankets off of the bed.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is praised for variety by many, though others found it average or poorly replenished, with watery eggs or limited options on some mornings.
Related guest reviews
10
Steve
Sep 10, 2024
·
Stayed 1 night
Great staff, clean, spacious rooms. The indoor and large pool and hot tub were very nice and we had them to ourselves on a Sunday evening, lol. The breakfast was good also, good selection.
Great staff, clean, spacious rooms. The indoor and large pool and hot tub were very nice and we had them to ourselves on a Sunday evening, lol. The breakfast was good also, good selection.
8
Nancy
Aug 19, 2025
·
Stayed 1 night
Great rooms breakfast was just OK. Staff wasn’t too friendly. Elevator was broke for a while. Smoke alarms went off. Had to use the stairs during the fire alarm.
Great rooms breakfast was just OK. Staff wasn’t too friendly. Elevator was broke for a while. Smoke alarms went off. Had to use the stairs during the fire alarm.
10
Samantha
Oct 13, 2025
·
Stayed 1 night
Such a great place to stay. Breakfast was wonderful many options. Room was clean and comfortable. Staff super friendly and very helpful.
Such a great place to stay. Breakfast was wonderful many options. Room was clean and comfortable. Staff super friendly and very helpful.
10
Scott
Jun 4, 2025
·
Stayed 3 nights
Breakfast had nice choices for hot and cold food. Bed and couch were both comfortable. Friendly staff.
Breakfast had nice choices for hot and cold food. Bed and couch were both comfortable. Friendly staff.
6
Katie
Jul 26, 2024
·
Stayed 1 night
The rooms were large and the sofa bed was adequate. The breakfast was one of the worst. The wrong foods were cold and warm. The pastries tasted off. Thank goodness for the coffee!
The rooms were large and the sofa bed was adequate. The breakfast was one of the worst. The wrong foods were cold and warm. The pastries tasted off. Thank goodness for the coffee!
8
Quentin
Jul 15, 2025
·
Stayed 1 night
Breakfast was disappointing compared to other Marriotts. No scrambled eggs and runny oatmeal.
Breakfast was disappointing compared to other Marriotts. No scrambled eggs and runny oatmeal.
6
Ashleigh
Jun 10, 2024
·
Stayed 3 nights
Check in was quick& easy.Lobby was clean &the employee was super kind. Our room was nice, spacious &clean. We got settled in, left to go swimming right away &were there til it closed at 11.Went to go to bed &there was a rattling/vibration sound that was very prevalent coming from the bathroom wall area that we didn’t notice til the air conditioner & TV were off. It drove me nuts as well as my family &we could not sleep. I called the front desk & asked them if we could please switch rooms. She said it was probably another rooms fan so I waited a bit. It stopped for a couple mins &started again, continued never stopping. We were able to switch rooms thankfully. The next room we moved to was spacious & clean. However, this time there was a dog next door that would bark every so often, & the air conditioner wasn’t working correctly. The first room had a digital AC where I could set the temp, the second room had a turn switch AC. I had it turned to the coldest setting on high & it would run for 5 mins & shut off for about 2 hours. I told them, they said it would be fixed when I returned or we’d change rooms again. We got back, it wasn’t fixed. The overnight desk lady is grumpy & not friendly, said she’d send a fan, never did. The pool looks NOTHING like the photos, needs upgrading, water was cloudy. Breakfast was a nightmare. They ran out of food 40 mins before closing hours &refused to make more food or put anything else out. Not even cereal. Ridiculous. Vanessa was very helpful
Check in was quick& easy.Lobby was clean &the employee was super kind. Our room was nice, spacious &clean. We got settled in, left to go swimming right away &were there til it closed at 11.Went to go to bed &there was a rattling/vibration sound that was very prevalent coming from the bathroom wall area that we didn’t notice til the air conditioner & TV were off. It drove me nuts as well as my family &we could not sleep. I called the front desk & asked them if we could please switch rooms. She said it was probably another rooms fan so I waited a bit. It stopped for a couple mins &started again, continued never stopping. We were able to switch rooms thankfully. The next room we moved to was spacious & clean. However, this time there was a dog next door that would bark every so often, & the air conditioner wasn’t working correctly. The first room had a digital AC where I could set the temp, the second room had a turn switch AC. I had it turned to the coldest setting on high & it would run for 5 mins & shut off for about 2 hours. I told them, they said it would be fixed when I returned or we’d change rooms again. We got back, it wasn’t fixed. The overnight desk lady is grumpy & not friendly, said she’d send a fan, never did. The pool looks NOTHING like the photos, needs upgrading, water was cloudy. Breakfast was a nightmare. They ran out of food 40 mins before closing hours &refused to make more food or put anything else out. Not even cereal. Ridiculous. Vanessa was very helpful
10
Jami
Sep 20, 2023
·
Stayed 2 nights
The experience your team provided was top-notch! Your rooms are so incredibly clean and spacious, and the entire area was well-lit (inside and outside). The breakfast was amazing! When I was describing to my co-workers the amount of food that was available, they were taken aback. The pool area, although I did not swim, was probably the largest pool area I have seen in the area. What an amazing location you all have here!
The experience your team provided was top-notch! Your rooms are so incredibly clean and spacious, and the entire area was well-lit (inside and outside). The breakfast was amazing! When I was describing to my co-workers the amount of food that was available, they were taken aback. The pool area, although I did not swim, was probably the largest pool area I have seen in the area. What an amazing location you all have here!
10
Catherine
Feb 9, 2025
·
Stayed 1 night
Big pool with perfect temperature for kids to swim. AMAZING breakfast included with so many options. Was able to check in at 2pm and checkout and noon. Great staff! Will definitely return for winter staycation!
Big pool with perfect temperature for kids to swim. AMAZING breakfast included with so many options. Was able to check in at 2pm and checkout and noon. Great staff! Will definitely return for winter staycation!
6
Trent
Mar 6, 2023
·
Stayed 1 night
This hotel is just average. You can tell it’s a little older. The location was great. The room was good size we had. The soaps they hang in the shower were in the worst spot. Kept hitting my arm on them. Also the breakfast was on the lower end. They didn’t keep up and whatever they did have sitting out was just bad.
This hotel is just average. You can tell it’s a little older. The location was great. The room was good size we had. The soaps they hang in the shower were in the worst spot. Kept hitting my arm on them. Also the breakfast was on the lower end. They didn’t keep up and whatever they did have sitting out was just bad.
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AI-generated summary based on recent guest reviews
10
Patty
2 weeks ago
·
Stayed 1 night
Would stay again! Nothing fancy, hot tub awesome 👌
Would stay again! Nothing fancy, hot tub awesome 👌
8
Sarah
4 weeks ago
·
Stayed 1 night
We enjoyed our stay! The room was clean and comfortable! Just thought the room fan/AC was a little rattily.
We enjoyed our stay! The room was clean and comfortable! Just thought the room fan/AC was a little rattily.
8
Janine
Sep 28, 2026
·
Stayed 1 night
Check in was quick and I was so happy it was clean and fresh feeling!!
Check in was quick and I was so happy it was clean and fresh feeling!!
10
Malena
Sep 27, 2026
·
Stayed 3 nights
Great location. Clean facilities. Breakfast was great. The room was spacious and fit our family of 5 nicely.
Great location. Clean facilities. Breakfast was great. The room was spacious and fit our family of 5 nicely.
8
Alexandra
Sep 21, 2026
·
Stayed 4 nights
Average! Nothing special but get the job done with clean comfy rooms.
Average! Nothing special but get the job done with clean comfy rooms.
FAQs about SpringHill Suites Des Moines West
Is parking available at the hotel?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM.
Does the hotel allow pets?
Yes, pets are allowed in specific rooms only, with a pet fee of USD 150 per pet, per stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is at 12:00 PM. Early check-in is available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific room features may vary.
Where is the hotel located in relation to key attractions?
The hotel is located in West Des Moines, just a 2-minute drive from Jordan Creek Town Center and 7 minutes from Living History Farms. It is approximately 8 miles from the Des Moines Art Center.
Does the hotel have a swimming pool?
Yes, there is an indoor pool available, with access from 6 AM to 11 PM.
What are the policies regarding children at the hotel?
Children are welcome at the hotel, and kids can stay for free up to a certain age, although specific age details are not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-30: 155.79857591934203USD
- 2026-10-31: 165.93492475585936USD
- 2026-11-01: 82.42519747200012USD
- 2026-11-02: 88.37009118957519USD
- 2026-11-03: 86.76335946121215USD
- 2026-11-04: 86.76335946121215USD
- 2026-11-05: 82.42519747200012USD
- 2026-11-06: 96.66523546562195USD
- 2026-11-07: 96.66523546562195USD
- 2026-11-08: 83.50973583221435USD
- 2026-11-09: 84.22271993789673USD
- 2026-11-10: 90.9063112133026USD
- 2026-11-11: 83.50973583221435USD
- 2026-11-12: 84.22271993789673USD
- 2026-11-13: 96.40373273468018USD
- 2026-11-14: 96.40373273468018USD
- 2026-11-15: 83.50973583221435USD
- 2026-11-16: 82.42519747200012USD
- 2026-11-17: 82.42519747200012USD
- 2026-11-18: 84.22271993789673USD
- 2026-11-19: 84.22271993789673USD
- 2026-11-20: 96.40373273468018USD
- 2026-11-21: 96.40373273468018USD
- 2026-11-22: 79.17157384300232USD
- 2026-11-23: 79.17157384300232USD
- 2026-11-24: 80.1657304447174USD
- 2026-11-25: 78.08702693443298USD
- 2026-11-26: 85.35747133598328USD
- 2026-11-27: 96.93999669532775USD
- 2026-11-28: 96.40373273468018USD
- 2026-11-29: 84.22271993789673USD
- 2026-11-30: 84.22271993789673USD
- 2026-12-01: 91.38270249481201USD
- 2026-12-02: 93.95108143043518USD
- 2026-12-03: 93.95108143043518USD
- 2026-12-04: 133.55933770332337USD
- 2026-12-05: 96.40373273468018USD
- 2026-12-06: 88.37009118957519USD
- 2026-12-07: 91.8173265132904USD
- 2026-12-08: 91.38270249481201USD
- 2026-12-09: 91.38270249481201USD
- 2026-12-10: 91.38270249481201USD
- 2026-12-11: 99.41635258827209USD
- 2026-12-12: 101.42476297454833USD
- 2026-12-13: 89.84346002998352USD
- 2026-12-14: 93.39111288108825USD
- 2026-12-15: 93.39111288108825USD
- 2026-12-16: 93.39111288108825USD
- 2026-12-17: 93.39111288108825USD
- 2026-12-18: 101.42476297454833USD
- 2026-12-19: 99.41635258827209USD
- 2026-12-20: 93.39111288108825USD
- 2026-12-21: 93.95108143043518USD
- 2026-12-22: 93.39111288108825USD
- 2026-12-23: 91.38270249481201USD
- 2026-12-24: 91.38270249481201USD
- 2026-12-25: 98.41214312095642USD
- 2026-12-26: 96.40373273468018USD
- 2026-12-27: 89.37429210853577USD
- 2026-12-28: 87.36588172225952USD
- 2026-12-29: 93.95108143043518USD
- 2026-12-30: 108.89886338806151USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and a deadbolt lock
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 6 AM to 11 PM.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for in-room wireless internet: USD 5 per day (rates may vary)
- Pet fee: USD 150 per pet, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-Smoking Rooms
Business Center
Banquet Facilities
Safe-Deposit Box
Services
Business Center
Banquet Facilities
Safe-Deposit Box
Luggage Storage
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Parking
Parking
Free Parking
Parking Onsite
Internet
Free Wi-Fi
General
Non-Smoking Rooms
Sauna
Spa & Wellness Centre
Vending Machines
Family Room
Wheelchair Accessible (Limited)
Activities
Swimming pool
Pool Indoor
Pool (Indoor)
Fitness Center (nearby)