Name: Fairmont Chicago Millennium Park
Address: 200 North Columbus, Chicago, Illinois, United States of America, Chicago, Illinois, US
Price range: $203–$876 per night
Rating: 8.48

What guests think

At Fairmont Chicago Millennium Park, travellers praise the central, walkable location and generally friendly staff, while feedback on rooms and facilities is mixed—some renovated spaces and great views contrast with dated areas, noise, and inconsistent A/C.

Cleanliness is often good, but several reviews cite missed housekeeping, dirty dishes or linens, and maintenance issues. Dining experiences vary: the Gold Lounge is frequently praised, while Toro and breakfast service draw mixed comments, limited hours, occasional closures, and high prices. Expect an excellent location with service-forward touches, but uneven room quality and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The Gold Lounge stands out, and the gym is noted as clean and well equipped. Valet parking is available but pricey and sometimes slow, and bar/restaurant availability or hours can be limited at times.

Related guest reviews

10

Brittany

Nov 25, 2024

·

Stayed 1 night

The lobby during Christmas is beautiful. They only have valet parking for $81 a night. They tell you to call 20 minutes ahead of time for your vehicle I would call more like 30 to 40 minutes before. Other than that it was beautiful and very clean and up to date.

10

Irvin

May 5, 2025

·

Stayed 4 nights

Great location, and staff! Not many dining options and the spa is really small

10

Julia

Sep 22, 2025

·

Stayed 2 nights

The staff in the gold Club were lovely and everyone was very attentive. The perks of money for the Mexican restaurant was lovely and the gym was clean and well stocked. My room had a great view of the lake.

10

Jaime

Jun 10, 2025

·

Stayed 5 nights

Staff was extrmely helpful! loved the Gold experience!

10

JANET

Jun 24, 2025

·

Stayed 2 nights

Nice hotel. Room on the 19th floor. Nice bed. Outside staff was very helpful with parking. We did not want to valet park as we have a brand new car. Told us how we can self park next door. (much cheaper)

10

Sharefree

May 2, 2025

·

Stayed 2 nights

The Fairmont was amazing for our weekend vacation. The staff was very nice and accommodating. We needed to check-in early and check-out late and was able to do this for a simple fee. Everything was very clean in this hotel and our view of the parks and Lake Michigan did not disappoint. The massage downstairs at the spa was the absolute best! Dining options were perfect when we wanted to avoid leaving. The location was perfectly situated near many things within walking distance, including the CVS directly across the street. We had a wonderful stay and have already recommended a group of friends choose The Fairmont for their trip to Chicago. Definitely going back for a longer stay.

10

Nancy

Apr 2, 2025

·

Stayed 4 nights

Great beds and very quiet. Housekeeping staff was excellent and the complimentary food on the club level was very good as was the staff. We

6

Anne Helene

Apr 15, 2025

·

Stayed 3 nights

Great location. The room was very clean and quiet. It did get warm in the room. We opened the window to cool it off as it did not seem like the AC was working-only the fan. The lobby bar was not open in the evening and the coffee options in the morning were poor. Restaurant had traditional hours, so if you are looking to eat/drink at off hours (i.e before 5pm), there are very limited options at the hotel. Would recommend if you plan on being out of the hotel most the time. If you plan on spending time and eating at the hotel this might not be the best option.

10

Erik

Jun 16, 2025

·

Stayed 3 nights

Staff was excellent - very good customer service. Gold concierge staff were amazing. Delicious breakfast and afternoon canapés were delightful. Room very comfortable. Suggestions - I would like to see complimentary wine served with canapés as does other similar higher end hotels. Also, we couldn’t make it back for the evening dessert window. So I would have liked a chance to have it delivered to our room - that would have been a very nice touch.

10

Jacqueline

Jun 22, 2025

·

Stayed 1 night

Amazing rooms, but staff could be better at reception and valet shouldn’t take more than 30 minutes to retrieve your car.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the hotel clean, but recurring reports cite dirty cups or linens, bathroom grime, odors, and worn areas.

Related guest reviews

10

Leslie

May 31, 2025

·

Stayed 3 nights

Was an amazing stay! Super clean and the views of the city from your hotel window are beautiful!

4

Habib

Nov 19, 2024

·

Stayed 2 nights

The guests are accommodated in non-renovated rooms with mould in the bathrooms, dust on furniture, and the venting is not cleaned, cracked tiles etc. The staff was friendly and accommodated me in a room, unfortunately, where the shower drain was not working. The 5 star hotels need to stop taking customers for granted and act up to their ratings.

2

Salwa

Dec 29, 2024

·

Stayed 2 nights

Old dirty rooms, stains on towels and hair in shower, pillows, bathroom floor. Tiny rooms , non working outlets, broken coffee machine. Asked for this got be fixed in vain. Hotel disent live up to its name and reputation.

4

Tanya

Aug 19, 2025

·

Stayed 3 nights

I feel bad writing this review because the employees are fantastic but they have a rough product to work with, and these reviews aren't accurate. There is no way this place is an 8.6. -The property is in neglect and has a ton of deferred maintenance. The room was old, almost everything was broken (window shades, TV stand, shower door, bathroom door wouldn't shut, windows wouldn't close once opened). -Everything felt filthy upon check-in - scuffed and dirty walls and baseboards, carpet older than I am, toilet paper on the floor, dark hairs in the corners of the bathroom that were not mine -Weird smells (weed, rotten food/garbage) wafted in through the day and night. -Walls are super thin, good luck if you have someone next to you in an adjoining room. Shoutout to my neighbors blasting Phil Collins' drum solo from In the Air Tonight at 6 am while their dog barked maniacally. You WILL hear every word of your neighbors' conversations. -I personally don’t love this location, it’s quiet and in more of an office district. I prefer to be in River North or Mag Mile where there are more nearby restaurants and shopping.

8

Nykeria

Jun 24, 2025

·

Stayed 2 nights

Very nice, clean space

6

Alexander

Jun 16, 2025

·

Stayed 3 nights

Dirty

2

Kiyoe

Mar 25, 2025

·

Stayed 6 nights

1. When I checked in and tried to use the glass cup, I found that liquid soap had accumulated at the bottom, causing the water to become all foamy. 2. When I requested a replacement cup, they brought a paper cup. I told them I needed a glass cup, but they refused, saying, "It's nighttime, and there are no staff available to bring one." After that, no new glass cup was provided in my room until I checked out. 3. An unwanted wake-up call came at 5:50 AM, waking me up. 4. Despite having a "Privacy Please" sign on the door, I was woken up by the loud voices of housekeeping staff cleaning the neighboring room. 5. The air conditioning barely worked, and the room was cold. Even when I set the temperature to 86°F, only cool air blew. A technician came, but the issue wasn't fixed. 6. the towel was carelessly placed on the rack after cleaning the room. 7. I discovered that someone else's meal charges had been applied to my room after checking my statement. 8. Although the Urban Resort Fee of $15 was supposed to be applicable toward meals, this offset was not applied. 9. The response from the woman at the front desk when I pointed out the billing error was the worst. I was disillusioned by the service, which was not what I would expect from a luxury hotel, and I decided that I will never stay at a Fairmont hotel again.

8

Joyce

Jun 14, 2024

·

Stayed 1 night

Would give a 5 star but my cups for coffee were dirty along with wine glass ~ made me feel like the whole room was dirty

10

matthew

Sep 9, 2024

·

Stayed 4 nights

Was a good experience. Stayed for 5 days and overall it was great. My only issue was that housekeeping put dirty cups back in the bathroom like they were clean.

8

Amy

Sep 21, 2025

·

Stayed 1 night

Bed comfort was top notch!! Beautiful hotel. Cleaning could have been better… there was a take-out bag with a cheeseburger in it sitting in the fridge cupboard and some hairs in shower. Other than that- no complaints!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Experiences range from renovated, comfortable rooms with views to older, dated ones. Common issues include thin walls, inconsistent A/C, limited in-room fridge/microwave access, and occasional TV/Wi‑Fi problems; higher floors often have strong city or lake views.

Related guest reviews

2

Derrick

Apr 7, 2025

·

Stayed 1 night

Loud guest next door fighting. Unfortunately for us it ruined our night and our Valentines night

6

Kim

May 28, 2025

·

Stayed 3 nights

Our initially assigned room had a noice AC making the wall (which had a mounted TV) shake a lot. We were then re-assigned to a new room. Rooms seem to be outdated and not like the photos. It was underwhelming.

6

Tanner

May 25, 2025

·

Stayed 2 nights

No AC

10

Michael

Jun 23, 2025

·

Stayed 1 night

Awesome view!

10

Jill

Oct 6, 2025

·

Stayed 2 nights

We were in town for a wedding and are very happy we chose the Fairmont. We stayed in a renovated room/floor. The room was clean and comfortable, shower was amazing. All staff were pleasant and attentive, especially Tamara in the Gold Lounge. She is incredibly personable and treated my husband and I like old friends. Definitely would stay again.

10

Kendra

Jun 30, 2025

·

Stayed 3 nights

Very nice hotel in a great area. Walkable to millineum park, lots of great food and taxis were easy to get. The staff was great, we enjoyed room service and the view from our room was great. My only complaint is the AC didn’t run very cold. It was mild weather (70-80 degrees) but hotter weather and it would’ve been more troublesome for us.

10

Eleni

May 28, 2025

·

Stayed 4 nights

I’ve stayed twice here and have never been disappointed! The hotel is situated in the heart of everything Chicago. Millenium Park, Navy Pier, Michigan Ave are all short steps away or a quick bus stop. The property was clean and the staff was friendly and helpful. The king room was spacious and comfortable. I do wish there was a refrigerator at least to keep my own water cold. Other than that, no complaints at all about this hotel. Will stay again!

10

Patricia

Mar 18, 2024

·

Stayed 1 night

Newly updated rooms. Really nice.

8

Jennifer

Mar 24, 2025

·

Stayed 3 nights

The room was clean and we could see the lake. The fridge was full of beverages for purchase and it was frustrating not being able to use it. That is mentioned as a room feature and we could not use the feature. We enjoyed happy hour at Toro

6

Cassandra

Aug 6, 2025

·

Stayed 2 nights

honestly just dated... it needs a full remodel

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with shout‑outs to concierge and valet teams. However, some guests faced long check‑in lines, overbooking or billing issues, and slow or unresponsive housekeeping.

Related guest reviews

10

Cynthia

Jun 27, 2025

·

Stayed 2 nights

It was very convenient to Art Institute and Millenium Park. There were longish lines when I was checking in. The staff was very nice, but I felt they could have used another person at check in

4

Neal

Aug 18, 2025

·

Stayed 1 night

I got relocated to another hotel. They overbooked and I was a victim of the overbooking!!!

2

racquel

Jun 15, 2025

·

Stayed 1 night

The worst check in I've ever had in Chicago the manager was very very rude on 6/7/2025, I will never stay there again!

6

Rachael

Jan 3, 2025

·

Stayed 1 night

Had to wait to check in and out. Never received text that my room was ready. Luggage took over an hour to get to my room. No sheets, blankets or pillows in the closet. Picking up my car at the valet was a mess. I know it was New Years Eve/day but you need to be better staffed.

10

Sebastian

Jun 21, 2025

·

Stayed 1 night

Tim at reception was fantastic and displayed great customer service. He made a difficult situation absolutely great. Good job

6

Mehran

Jun 20, 2025

·

Stayed 2 nights

Here’s a shorter and more professional version of your review that still conveys your experience clearly and respectfully: ⸻ I rarely leave negative reviews, but my recent stay at the Fairmont Chicago was disappointing—especially compared to the consistently excellent service I’ve received at the Fairmont San Francisco. After a 10-hour flight from Europe, my prepaid Expedia reservation couldn’t be located, despite providing confirmation and receipts. After 30 minutes at the front desk, I was told the room I booked was unavailable but was offered an upgraded room at no additional cost, which I accepted. However, at checkout, I was shocked to see I was charged nearly triple the original amount. It took another 50 minutes and a manager’s review to resolve the issue which had to be done later since I had a flight to catch and was running late by this time. Thankfully, they honored the original price, and I only paid the resort fee which was due at checkout —but the confusion and delays were frustrating and time-consuming. For that reason, I’m rating my experience 3 stars.

10

Pilar Castro

Jun 19, 2025

·

Stayed 2 nights

Valet staff is great!

10

Julie

Sep 21, 2025

·

Stayed 3 nights

Overall I recommend this hotel - the breakfast in the bar was great. The only reason I gave a 4/5 for service was the housekeeping staff did not replenish everything (tea, bathmat, toilet paper) or respond to the requests on the note I left. This resulted in me needing to call for replacement tea, which was brought up with unnecessary cups and a platter by a waiter who didn’t quickly leave as if he was waiting for a tip. All I requested were the tea bags to be replenished, not to spend the additional tip. Also the toilet paper wasn’t great for the quality of the hotel. All that said I would definitely stay at the hotel again.

10

Julie M

May 14, 2025

·

Stayed 3 nights

Staff were very attentive and helpful. Shout out to Jonathan at the front desk when we checked in late in the evening. He was very helpful and offered options to get dinner through uber eats. Special shout out to Gail Walker, Concierge - her expertise in helping us where to eat and places to go were excellent. To top it off, we received a bottle of wine and a charcuterie board from her - what a surprise. We enjoyed our stay and will be back.

10

Stephanie

Jun 9, 2025

·

Stayed 3 nights

We arrived late due our multiple flight delays. I kept in contact with the hotel and notified them of our late arrival. Once we arrived at the hotel, the room that I reserved was no longer available. The hotel was booked up completely due to a Jazz festival and other events scheduled around the city. Jonathan, the concierge, was very helpful and upgraded our room for no additional charge. The room we were given was beautiful and very spacious. They did have to give us an additional roll away bed to accommodate my family. Even though the hotel ran out of blankets and pillows, housekeeper was very kind and did their best to make us feel welcoming and accommodate our needs in the early hours in the morning. Definitely would stay at this hotel again. The hotel is in walking distance to all tourists spots, amazing dining, and lake scenery.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central, walkable base near Millennium Park, the Riverwalk, the Art Institute, and transit. A few guests found the immediate area quieter and more office‑oriented.

Related guest reviews

10

Carole

Jun 27, 2025

·

Stayed 2 nights

Great location; hotel busy with conferences and tourists. Wonderful room at reasonable rate--was part of an Expedia travel package (flight and room). Walked to nearby Millenium Park and the Chicago Institute of Art, and used public transportation, which was easily accessible, to get to lots of other Chicago area destinations.

10

Joanne

May 2, 2025

·

Stayed 2 nights

Great hotel in a convenient and great location! Loved the walk to the Art Institute through Millennium Park!

10

Jennifer Leigh

Sep 4, 2024

·

Stayed 3 nights

Great location for sightseeing. Nice and clean hotel.

10

Lincoln

May 21, 2025

·

Stayed 2 nights

I loved the location of the property to park.

8

Rana

Jul 16, 2025

·

Stayed 2 nights

You can walk to restaurants and Michigan ave and the area is nice and safe

10

Kendra

Jun 30, 2025

·

Stayed 3 nights

Very nice hotel in a great area. Walkable to millineum park, lots of great food and taxis were easy to get. The staff was great, we enjoyed room service and the view from our room was great. My only complaint is the AC didn’t run very cold. It was mild weather (70-80 degrees) but hotter weather and it would’ve been more troublesome for us.

10

ALICIA

May 31, 2025

·

Stayed 3 nights

Great location!!!!

4

Tanya

Aug 19, 2025

·

Stayed 3 nights

I feel bad writing this review because the employees are fantastic but they have a rough product to work with, and these reviews aren't accurate. There is no way this place is an 8.6. -The property is in neglect and has a ton of deferred maintenance. The room was old, almost everything was broken (window shades, TV stand, shower door, bathroom door wouldn't shut, windows wouldn't close once opened). -Everything felt filthy upon check-in - scuffed and dirty walls and baseboards, carpet older than I am, toilet paper on the floor, dark hairs in the corners of the bathroom that were not mine -Weird smells (weed, rotten food/garbage) wafted in through the day and night. -Walls are super thin, good luck if you have someone next to you in an adjoining room. Shoutout to my neighbors blasting Phil Collins' drum solo from In the Air Tonight at 6 am while their dog barked maniacally. You WILL hear every word of your neighbors' conversations. -I personally don’t love this location, it’s quiet and in more of an office district. I prefer to be in River North or Mag Mile where there are more nearby restaurants and shopping.

10

Rayna

Jul 1, 2025

·

Stayed 3 nights

Great location and wonderful staff

10

Daniel

Mar 21, 2025

·

Stayed 6 nights

The Fairmont is a great hotel in an excellent location in Chicago

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Gold Lounge breakfast and canapés earn strong praise. Toro and other on‑site options receive mixed feedback for quality, availability, and price, with occasional shortages, long waits, or closures.

Related guest reviews

10

Andrea

Jan 12, 2025

·

Stayed 4 nights

Great hotel, very convenient. Restaurant was fantastic for dinner, and breakfast.

10

Mary

Oct 26, 2024

·

Stayed 4 nights

We upgraded to gold and loved the service and food in the gold room. Also the shower in the upgraded room was amazing. We had a wonderful time and were made to feel that we were at home.

8

Denice

Nov 13, 2024

·

Stayed 3 nights

Great except for the “buffet” breakfast. For $150 we got scrambled eggs and bread-not toast, bread. No butter, no jam, just bread. They were out of everything else, and would not comp us when asked. We were told to wait for more food. After an hour we gave up. Shocked to see the $150 show up on our bill. So much for a luxury hotel.

10

Mayra

Jun 4, 2025

·

Stayed 2 nights

Room was spacious and clean. Amenities were great. Staff was friendly. We dined at Toro and it was amazing. Highly recommend

6

GILBERT

Sep 30, 2025

·

Stayed 3 nights

Restaurant “Toro” leaves a lot to be desired.

6

Anne Helene

Apr 15, 2025

·

Stayed 3 nights

Great location. The room was very clean and quiet. It did get warm in the room. We opened the window to cool it off as it did not seem like the AC was working-only the fan. The lobby bar was not open in the evening and the coffee options in the morning were poor. Restaurant had traditional hours, so if you are looking to eat/drink at off hours (i.e before 5pm), there are very limited options at the hotel. Would recommend if you plan on being out of the hotel most the time. If you plan on spending time and eating at the hotel this might not be the best option.

4

Normand

Jul 29, 2024

·

Stayed 4 nights

Knowing other Fairmont's Hotels (Montreal's Queen Elizabeth, Quebec's Château Frontenac and Toronto's Royal York), Chicago's Millenium Park is certainly not up to these standards, nor up to Fairmont's reputation. The Chicago location is in a poor shape: the restaurant is closed for construction, so is the bar. Waking up to jackhammer noise is not my definition of vacation. I understand they renovated some of the rooms already, they offered me to upgrade for a ridiculously high price, but my room was very very dated. As a hotel does renovation, I think they should simply close the location, so they would not loose their reputation and definitely some clients as I.

10

Erik

Jun 16, 2025

·

Stayed 3 nights

Staff was excellent - very good customer service. Gold concierge staff were amazing. Delicious breakfast and afternoon canapés were delightful. Room very comfortable. Suggestions - I would like to see complimentary wine served with canapés as does other similar higher end hotels. Also, we couldn’t make it back for the evening dessert window. So I would have liked a chance to have it delivered to our room - that would have been a very nice touch.

6

Felicia

Oct 31, 2024

·

Stayed 3 nights

The room and the property were great, as were the staff we interacted with. The two things I took issue with were: we got margaritas at the in-lobby bar. $26ish each. They were the worst beverages I’ve ever tasted, and we refused to drink them. They literally tasted like water with a little tequila. Secondly, there is an extensive room service menu in the room, which includes a kids menu. I had to call the hotel front desk and voice concerns after our babysitter tried calling room service and was told that they didn’t have any of the kids menu. (They did, they had to open the kitchen apparently.)

6

William

Aug 11, 2025

·

Stayed 3 nights

Mixed bag. Some aspects are five-star, but some disappointments. Cafe ran out of food at 9 am on Saturday. Restaurant made us wait 40 minutes for breakfast with half of the tables open. Streaming on the TV never worked despite several requests to fix it. But some first class employees and a nice facility.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$171
February	$176
March	$187
April	$223
May	$357
June	$384
July	$332
August	$260
September	$332
October	$348
November	$268
December	$206

Su	Mo	Tu	We	Th	Fr	Sa
				1 $358	2 $301	3 $375
4 $469	5	6	7 $385	8 $472	9	10
11	12 $472	13 $472	14 $375	15 $373	16 $478	17
18 $538	19	20 $640	21 $478	22 $470	23 $324	24 $252
25 $254	26 $340	27 $404	28 $518	29 $342	30 $270	31 $203

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $793	16 $876	17 $509	18 $467	19 $402
20 $296	21 $483	22	23	24 $482	25 $305	26 $321
27 $294	28	29	30 $390

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Double Beds, Hearing Accessible, City View

Signature Room, 2 Double Beds, Park View

Signature Suite with View, 1 Bedroom, 2 Double Beds

Fairmont Gold, Room, 1 King Bed

Fairmont Gold, Room, 2 Queen Beds, City View

Fairmont, Room, 2 Double Beds, Shower Grab Bars

Fairmont Gold, Suite, 1 Bedroom, Roll-In Shower

Signature Room, 1 King Bed, Park View

Fairmont Gold, Signature Room, 1 King Bed, Park View

Signature Suite with View, 1 Bedroom, King

Deluxe Room, 1 King Bed, Shower Grab Bars, City View

Fairmont King, Room, 1 King Bed, Hearing Accessible

Fairmont King, Room, 1 King Bed

Presidential Suite, 1 King Bed

Room, 1 King Bed, Shower Grab Bars, Park View

Suite King, 1 Bedroom

Deluxe Room, 2 Double Beds, City View

Deluxe Room, 1 King Bed, City View

Room, 1 Bedroom, Shower Grab Bars, Lake View

Fairmont, Room, 2 Double Beds

Suite, 1 Bedroom, 2 Double Beds

Fairmont, Room, 2 Double Beds, Roll-In Shower

Fairmont Gold, Suite, 1 Bedroom

Fairmont, Room, 2 Double Beds, Hearing Accessible

Suite, 1 Bedroom, Hearing Accessible, Park View

Suite, 2 Bedrooms (Millennium Park)

Deluxe Room, 1 King Bed, Hearing Accessible, City View

Fairmont, Grand Suite

Room, 1 King Bed, Roll-In Shower, Park View

Suite, 1 Bedroom (Grant Park)

Suite, 1 Bedroom (Lincoln Park)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Fairmont Chicago Millennium Park

Have a question?

Considering this hotel for your Chicago trip?

Prices for upcoming dates