Name: ACME Hotel Chicago, Outset Collection by Hilton
Address: 15 East Ohio Street, River North, Chicago, Illinois, United States of America, Chicago, Illinois, United States of America
Rating: 8.58

What guests think

Acme Hotel Company Chicago draws praise for its central, walkable location and hip vibe, with many guests enjoying the lively Berkshire Room bar and generally friendly staff, while others note compact rooms and occasional housekeeping or maintenance hiccups.

Feedback on service is mixed at times, with several reports of curt front-desk interactions. Guests like the lobby bakery’s convenience, but note there is no room service or complimentary in-room coffee. Overall, expect a fun boutique stay with trade-offs in space and some consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site cocktail bar and a lobby bakery/cafe draw praise. Parking is via a nearby garage with fees and some confusion; the gym is basic, elevators have had outages, and the hot tub isn’t guest-accessible.

Related guest reviews

10

Beth

Oct 20, 2025

·

Stayed 1 night

I LOVE this hotel. The room was clean, cool and hip. I stayed in a room with 2 queen beds and there was plenty of space to move around. The bar downstairs is the best with knowledgeable mixologists who make unbelievable cocktails. The location couldn’t be better for my needs.

8

Michael

Aug 3, 2025

·

Stayed 1 night

Great hotel in the middle of Chicago! I loved the retro vibe they had going on throughout the hotel The bar and bakery in the lobby were both fantastic Definitely will try to stay here again

8

Gregory

Aug 25, 2025

·

Stayed 2 nights

Kitschy clean small hotel, bar/restaurant in the lobby, gritty gym in the basement. Rooms are small but fine for 2 people. I was there on business so it was perfect for me. Price is the best in the area. Front staff are polite and competent and the front desk is always staffed. AC was cold and showers were hot. This is not a traditional hotel experience, but I enjoyed it. Great for a business traveler or maybe a young couple touring Chicago.

8

Katrina

Jun 5, 2024

·

Stayed 1 night

Nice room and decent price but broken elevator (and my room was on the 14th floor)

6

James

Jun 25, 2024

·

Stayed 3 nights

Cool hotel. Seems to have on going elevator issues. Hopefully resolved soon.

10

Jennifer

Nov 23, 2024

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Stayed 1 night

Amazing stay, especially for the price! Our room on the 12th floor included a separate living space with a great view of the city. The hotel bar is amazing! Best deal in town (any town) on a bourbon flight. The location can’t be beat, and on top of that they validate $20 of your parking fee.

10

Yvonne

Aug 7, 2025

·

Stayed 4 nights

Central and walkable to the Magnificent Mile shopping, Navy Pier, Millenium Park, the Loop and many restaurants. Hotel is older but still comfortable. Parking available next door to hotel (public parking). Cute coffee shop and bakery in lobby and great tasting bar in hotel.

4

Chirayu

Jun 5, 2024

·

Stayed 2 nights

Elevators not working.

6

Erica

May 27, 2025

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Stayed 1 night

Great location! Parking felt chaotic but for future, its a parking stall right before the hotel.

8

Terri

Apr 17, 2025

·

Stayed 3 nights

I didn’t like that. They showed a Hot Tub in the picture but told us it wasn’t accessible to the guest. That’s very misleading. I was very disappointed because I was looking forward to enjoying the hot tub.

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Cleanliness

Many guests find rooms and common areas clean, but cleanliness can be inconsistent, with recurring notes of leftover hair, dust, stained furnishings, or missed housekeeping.

Related guest reviews

8

Madelyn

Oct 18, 2025

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Stayed 1 night

Room was great size for one night. Bed was comfortable. The bathroom could have been cleaned before we arrived. Dirt/hair debris left. Otherwise, excellent location, friendly staff and a good room.

6

Madeleine

Jun 11, 2025

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Stayed 1 night

The staff was amazing. Very friendly and helpful. Unfortunately the bathroom in my room had hair all over the floor. The chair in the room had stains as well. Mini-fridge was very dirty and had an odor.

6

Erin

Jun 12, 2025

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Stayed 2 nights

Very loud. Room was not cleaned properly. Smelled of men’s cologne. Stayed 2 nights. They did not clean my room on day 2.

10

Ethan

Oct 6, 2025

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Stayed 3 nights

Clean Room, Comfortable Vibe, Nice Staff. Will be my go to on my return to Chicago

4

Riyadh

Dec 15, 2024

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Stayed 2 nights

Mid. Room was dirty, never vacuumed, super dusty, whole hallway and elevator etc shocks you. Just overall mid. Fine for the price I guess. Be warned parking downtown in the lots is $65/day unless you use spothero.

10

Angela

Aug 31, 2025

·

Stayed 8 nights

absolutely fantastic stay. Location is very central with shopping, restaurants and bars all within walking distance. Rooms are immaculate and staff are very friendly.

10

Ashley

Aug 13, 2025

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Stayed 2 nights

The service was very friendly. The rooms and everywhere was very clean and comfortable. I would definitely stay here again.

10

Brooke

Aug 29, 2025

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Stayed 1 night

Very cool hotel. Updated and modern. Clean and comfortable. Lots to walk to around hotel. Conveniently located close to public transportation and parking garages.

8

Erin

Jun 7, 2025

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Stayed 1 night

Funky little hotel right downtown. Met my needs for the one night stay. Thought the glowing lips on the bathroom mirror were cool. Did seemed like it could be more throughly cleaned as there was a layer of dust on the pendant light and cobwebs hanging on one side of the room.

6

J

Jun 21, 2025

·

Stayed 1 night

A bit overrated. Better attention to room cleanliness would be appreciated

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AI-generated summary based on recent guest reviews

Rooms

Rooms have a funky, retro decor and comfortable beds, but many are compact, with some facing interior walls or parking garages and limited natural light. Noise and HVAC quirks appear in several reviews, though suites offer more space.

Related guest reviews

6

Shiliang

Aug 13, 2024

·

Stayed 2 nights

Location is good. Air conditioner is too loud. We have to turn it off to sleep

10

Kelvin

Oct 11, 2025

·

Stayed 3 nights

the room is small but clean.

10

Christopher

Aug 26, 2025

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Stayed 1 night

Excellent hotel in great location. I upgraded for a suite and I needed a little more space for my work stuff. Had a great view. Bed very comfortable. Good location for restaurants and a Jewels close by

4

David

Aug 12, 2025

·

Stayed 4 nights

Pros: Upbeat vibe Quiet room Good use of very limited space Rainshower showerhead Great location if you want to walk around downtown Room had a small refrigerator Cons: Tiny rooms Many rooms face a dark maintenance area with all fours sides being brunch walls going up 13+ floors Significant traffic area downtown for driving or getting a car somewhere HVAC almost works, but can't reach or maintain the actual target temperature, not properly setup nor maintained Towels are rough as sandpaper, actually abraded my face Front desk staff is less than friendly No room service

6

Debra

Sep 21, 2025

·

Stayed 2 nights

Room was very small.

2

SEUNGWAN

Jul 29, 2024

·

Stayed 1 night

Last week, We went on a family trip and had booked a double queen bed room several months ago. On the day of our stay, we were shocked by the view from the room we were assigned. The left window faced the inside of a parking tower, providing a literal parking lot view, and the right window showed a blocked building interior with a bizarre sculpture hanging. We didn't request a room change at check-in because the front desk female clerk was unfriendly, We just decided to stay in the room for the night. We will not be staying at this hotel again.

10

Treishawna

Aug 22, 2025

·

Stayed 2 nights

Nice hotel, room was much smaller than I anticipated but clean nonetheless. My only issue was with the noisy neighbors at 2am and the busy street.

6

Selda

Aug 28, 2025

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Stayed 3 nights

Unfortunately, the room was very small and stuffy, because there was no shower cover in the bathroom, the water was overflowing. The location is very good and employees were fine.

6

Stuart

Jul 28, 2024

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Stayed 3 nights

Like: convenient location, bed was very comfy Disliked: room was very small, room got no light/sunlight at all, looked directly at a brick wall, toilet paper like sand paper

6

Mona

Aug 4, 2025

·

Stayed 2 nights

The room was fairly beat up and the noise level outside did not allow for a good nights sleep. They need to up grade their windows. The location was great.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful and accommodating, including early check-in and quick support, but several reviews report curt or unfriendly front-desk interactions and uneven responsiveness.

Related guest reviews

6

Louis

Jul 14, 2024

·

Stayed 5 nights

Location was great. Hotel room was nice. Front desk morning staff definitely needs to improve on their customer service. When you asked them for towels and soap, they gave the stare of death. They were talking in the office and no one wanted to move to help me. Hopefully, leadership will read this post so they can train their front desk staff.

10

Amber

Jul 30, 2025

·

Stayed 2 nights

Lovely stay! Staff was excellent!!!

10

Jackie

Apr 8, 2025

·

Stayed 1 night

Most friendliest & helpful staff I’ve ever experienced at any hotel

10

yasmine

May 11, 2025

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Stayed 2 nights

Great service! Friendly staff.

10

Mathieu

Sep 4, 2024

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Stayed 2 nights

Very convenient location in the River North neighborhood, could walk pretty much to all the downtown and loop points of interests. Very accommodating, we even got early checkin without asking for it, we would return in a heartbeat!

4

Rachel

Sep 29, 2024

·

Stayed 2 nights

Great location. Very unfriendly and rude front desk staff.

8

Rebecca

Sep 21, 2025

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Stayed 1 night

Rooms were clean, location was great. Bar downstairs was very cool. Only negative was that I interacted with two front desk people and both were unfriendly, almost bordered on rude. Kinda gave a negative experience to the stay. But other than that everything was great.

10

Kerry

Apr 11, 2025

·

Stayed 1 night

Always a great stay! Staff is very accommodating with early check in.

10

Kaitlyn

Jun 22, 2025

·

Stayed 4 nights

My husband and I just spent 4 nights at the Acme hotel and really enjoyed it. They have a cafe and bar (with excellent cocktails and service). This was our first trip to Chicago and we loved the River North area! Such a walkable location close to the blue and redline trains, a grocery store and CVS, tons of fantastic restaurants and bars, and shopping. We walked to the riverfront and Navy Pier from this hotel, and the area felt safe and clean. The hotel staff were all so kind and friendly, and we were able to get an early check in around 12pm which was so helpful since we arrived at 7am. On our last night of the stay our AC unit stopped working and the staff were so accommodating and promptly moved us to another room, which happened to be an upgraded suite! I would absolutely recommend this cute boutique hotel to anyone traveling to Chicago!

2

Luisa

Jun 9, 2024

·

Stayed 1 night

Front desk was not friendly or helpful at check in or check out. I noticed when I was checking they were were warm amd welcoming only to certain guests

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AI-generated summary based on recent guest reviews

Location

Repeatedly praised for a central, walkable setting near the Magnificent Mile, transit, restaurants and shopping. Some guests mention street or traffic noise.

Related guest reviews

10

David M

Aug 20, 2025

·

Stayed 2 nights

Love the location. Near bus and L stops, very walkable neighborhood. Great restaurants near by. Very clean. Beautifully updated.

10

Precious

May 25, 2025

·

Stayed 1 night

Great Location close to train and walkable to lots of restaurants. Friendly staff. Nice rooms.

10

Rebecca

Jun 13, 2024

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Stayed 1 night

Location was perfect…one block from red line. Staff were great and provided excellent customer service. Great value!

10

Josh

Jul 30, 2025

·

Stayed 4 nights

Heart of downtown. Great walkability and food options everywhere. Walk to Portillos and get the italian beef. you will not regret it.

10

Jessica Ivette

Mar 21, 2025

·

Stayed 3 nights

Central location.

10

Angela

Aug 31, 2025

·

Stayed 8 nights

absolutely fantastic stay. Location is very central with shopping, restaurants and bars all within walking distance. Rooms are immaculate and staff are very friendly.

10

Claudia

Jun 19, 2025

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Stayed 4 nights

Three day trip to Chicago. The hotel was a great central location in downtown and a 10 to 15 minute walk to most sites, Navy Pier, River walk, Michigan Avenue, all the great pizza places. The hotel was smaller compared to most which we loved. Room was updated, bathroom very nice and king sized bed very comfortable. We used the blue line to get to and from O’Hare via Clark station (a 12 minute walk from hotel.). We used the red line via Chicago station (10 min walk from hotel) to go see a Cubs and White Sox game. Had a great time and would absolutely book this hotel again.

10

Andrea

May 1, 2025

·

Stayed 2 nights

The hotel is right in the heart of downtown and you can walk within a couple of minutes to shopping. The rooms are clean and nice! Definitely recommend!

10

Arland

Aug 13, 2025

·

Stayed 3 nights

Great location close to the subway, restaurants and shopping, with a comfortable bed

10

Tamekkia

Aug 27, 2025

·

Stayed 2 nights

Location location! This hotel was literally near everything.

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AI-generated summary based on recent guest reviews

Dining

On-site options are a strong point: the Berkshire Room cocktail bar earns consistent praise and the lobby bakery/coffee shop is convenient. There’s no room service or complimentary in-room coffee, and a few note limited early-morning coffee availability.

Related guest reviews

10

Michelle

Jul 22, 2025

·

Stayed 1 night

Cool, funky vibe. Great bar area. Loved the location, so close to everything

10

Beth

Oct 20, 2025

·

Stayed 1 night

I LOVE this hotel. The room was clean, cool and hip. I stayed in a room with 2 queen beds and there was plenty of space to move around. The bar downstairs is the best with knowledgeable mixologists who make unbelievable cocktails. The location couldn’t be better for my needs.

10

Bonnie

Jul 30, 2025

·

Stayed 3 nights

Great location! Cute and fun vibe of the hotel. Very fun cocktail bar in the lobby, and great coffee/breakfast place. The room was very comfortable and nice. Staff was very friendly and helpful.

4

Thomas

Jun 17, 2025

·

Stayed 1 night

The person at the front desk was very nice. The hotel is quite dark and feels dirty. The bar not open until 7PM. There is not a coffee maker in the room and there is no coffee available in the hotel until 7AM. I was told to go to Starbucks - 2 blocks away. Rooms are small, dark and feel dirty.

10

Stephen

Aug 24, 2024

·

Stayed 4 nights

Interesting experience but difficult to describe. Has a fun and progressive vibe. Like a Hard Rock Hotel but better. Fun decor, very clean, quiet, great cocktail lounge, perfect location one block from Eataly and two blocks from Michigan Avenue. No food services but a coffee and pastry shop next to the lobby. Complimentary coffee in the rooms or in the lobby would be the only missing amenity. Thoroughly enjoyable experience in the great city of Chicago.

8

Michael

Aug 3, 2025

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Stayed 1 night

Great hotel in the middle of Chicago! I loved the retro vibe they had going on throughout the hotel The bar and bakery in the lobby were both fantastic Definitely will try to stay here again

10

Roosevelt

Mar 3, 2025

·

Stayed 1 night

I really enjoyed my stay, check in was a breeze, the hotel is in a great location. The bar was everything that I needed it to be, great whiskey selection. I would definitely stay here again.

10

Yvonne

Aug 7, 2025

·

Stayed 4 nights

Central and walkable to the Magnificent Mile shopping, Navy Pier, Millenium Park, the Loop and many restaurants. Hotel is older but still comfortable. Parking available next door to hotel (public parking). Cute coffee shop and bakery in lobby and great tasting bar in hotel.

8

Scott

Aug 24, 2025

·

Stayed 3 nights

Great location and funky vibe! Unfortunately my room had a bit of a funky smell...it would be nice to have at least free coffee on sight but to no avail.overall good stay tho!

10

Jeff

Jul 30, 2025

·

Stayed 1 night

Great central place to Michigan Ave. Rooms were comfortable and clean. Staff was all friendly. Great bar in hotel with speakeasy feel. Lots of great drink choices.

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AI-generated summary based on recent guest reviews

ACME Hotel Chicago, Outset Collection by Hilton.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Guest reviews

Fabulous

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Security deposit

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ACME Hotel Chicago, Outset Collection by Hilton