Name: Crowne Plaza - Chicago West Loop by IHG
Address: 25 S Halsted St, Greektown, Chicago, Illinois, United States of America, Chicago, Cook County, US
Price range: $146–$1,018 per night
Rating: 8.35

What guests think

At Crowne Plaza - Chicago West Loop by IHG, guests consistently praise the friendly, accommodating staff and convenient West Loop/Greektown location near restaurants, transit, and the United Center, though traffic and highway noise are common concerns for light sleepers.

Many like the rooms’ balconies, city views, and comfortable beds, but several note dated furnishings and smaller layouts. Cleanliness feedback is generally positive with multiple spotless reports, yet recurring mentions include stray hair, occasional maintenance issues, and a few serious complaints such as bed bugs. Facilities are practical with an on-site restaurant and easy garage access, though parking is pricey, the bar/restaurant hours can be limited, and several reviews note there is no pool; breakfast is often praised. Overall, expect warm service and a functional stay if you’re comfortable with city noise and an older property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The on-site restaurant/cafe is handy, and the attached garage makes parking easy, but fees are high and spaces can run out. Several reviews note there is no pool, and bar/restaurant hours can be limited.

Related guest reviews

8

john

Jul 29, 2025

·

Stayed 2 nights

Would not recommend this property Check in was 3:00 I arrived at 4;45 and they told me my room was unavailable I would have to wait There was supposed to be discounted parking $54/day they told me they were sold out I would have pay full rate of $60 When I asked to speak with the manager they immediately found a room and a parking spot There was supposed to be a bar / restaurant available however it closed at 5:00 on weekends Would definitely NOT GO BACK!!!!

10

Danielle

Sep 24, 2025

·

Stayed 1 night

Clean room great location. Bar and food downstairs close to transit close to whatever you may need. 10 out of 10

10

Kris

Sep 16, 2025

·

Stayed 3 nights

Comfortable bed, Very clean. Great view from balcony south towards freeway, staff were friendly. Rooms were a bit outdated. Convenient onsite parking, a tad expensive but not bad. Close to some restaurants, a wallgreens, a walk in medical clinic as well. Attaches restaurant for a breakfast buffet with good food!

8

Tyler

Aug 25, 2025

·

Stayed 1 night

4 stars: Would’ve been 5 if they made the $54/night parking fee more apparent and if the elevators were more efficient. Otherwise this was an all around great stay! Walking distance to some amazing Chicago experiences but also quiet enough to feel away from the noise of the city. The parking fee also comes out of the $75 deposit which is convenient. Amazing staff from front desk to house keeping. Not to forget the spacious room and “ridiculously comfortable bed” (that’s coming from someone 6’5” sharing a king).

10

johnnie

May 21, 2025

·

Stayed 3 nights

It’s a nice hotel. Clean and just what we needed with onsite parking. The connected restaurant (Rye) was very convenient and has great coffee and bagels.

10

Joshua J.

Jun 9, 2025

·

Stayed 2 nights

Great property just missing a pool

4

Ivo

Nov 25, 2025

·

Stayed 3 nights

there is no pool, nor a kitchen

8

Jenny

May 27, 2025

·

Stayed 2 nights

This was a good property for convenience. They charge about $55 per night to park, I recommend using spot hero to park next to Walgreens. It’s a small 2min walk and about $20 a night. The first night the bathroom door got stuck and was a struggle to open, next morning we told front desk and get fixed it. It’s a clean property, and they have a breakfast bar attached to it for convenience.

10

Ashley

Sep 3, 2025

·

Stayed 2 nights

The staff was always very welcoming and friendly. Anything that I asked for, they accommodated. The parking garage is right across the front entrance making it convenient. There is a flat rate daily charge if you opt for it. It was just deducted from the daily deposit of the room so it worked out. A little steep at around $54/day, but I guess it beats finding street parking downtown every night. Make sure you park in the designated spots/floors so you don’t get towed by the parking garage. One night, there was no parking available on those floors. One of the hotel workers said they were off shift in 20 minutes so we could take their spot so we waited around for that to free up to avoid conflict. The hotel is conveniently located across a Mariano’s grocery store as well as neighboring businesses and shops.

10

Jen

Apr 7, 2025

·

Stayed 2 nights

Really enjoyed this property but was really surprised that the bar was closed on Saturday night with the hotel being very full.

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Cleanliness

Many guests found rooms very clean or spotless, but recurring lapses include hair on linens or in bathrooms and occasional grime or odors. A few reports mention bed bugs.

Related guest reviews

6

Shinque

Jul 10, 2025

·

Stayed 1 night

Actually enjoyed my stay but 3 days after returning home. My arm began to itch very bad. I have 9 bite marks on my arm after one night of sleeping in your hotel. I hope you get room 921 treated. There is bed bugs in your hotel.

4

Rebecca

Jul 22, 2025

·

Stayed 1 night

The room is dirty, my blankets had mystery hair on them. The room smells but the balcony is too loud from the streets to keep the door open. Thankfully only here 1 night.

10

Brenda

Nov 24, 2025

·

Stayed 3 nights

Room was spotless. Balcony view nice. Staff was courteous and welcoming. We had a relaxing time away.

10

Frank

Oct 27, 2025

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Stayed 2 nights

Room was clean staff was was fine and had great communication, came in town for shopping so the location was perfect for me

10

Marla

Sep 9, 2025

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Stayed 1 night

Your staff greeted us and were super friendly. Room was very clean and we loved the view. We really enjoyed our stay with you.

4

Gabrielle

Aug 14, 2025

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Stayed 2 nights

the room had red hairs all over it the sink in the bathrrom was clogged the light fixtures were in poor condition and found a few hairs in the bed parking was not provided over all their platforms so had to figure that out the the "discount" was five dolllars and didnt even have enough parking for all their guests. all in all i will not be staying there in the future

2

Bill

Mar 23, 2025

·

Stayed 2 nights

The property itself was ok, room was filthy, not cleaned properly, headboard was covered in filth, thermostat did not work so freezing at night, worst experience at a Crown Plaza Hotel, zero response from hotel

10

Berenice

Nov 4, 2025

·

Stayed 4 nights

Very clean, nice ambiance, friendly staff

10

Nicole

Aug 5, 2025

·

Stayed 2 nights

Great location! Clean rooms. Comfy beds.

2

Jaime

Mar 2, 2025

·

Stayed 2 nights

The front desk staff was excellent. Our stay was ruined by bed bugs. We were offered another room but decided to leave at 2am.

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Rooms

Rooms offer balconies with city views and many find the beds comfortable, but several cite dated furnishings and smaller layouts. Maintenance issues such as door hardware, AC, or plumbing come up in multiple reviews.

Related guest reviews

8

Stephen

Nov 9, 2025

·

Stayed 4 nights

The room was clean and nice but, I could hear all going on outside. They need soundproof glass on the balcony door. Only window in the whole room. Even 14 floors up the noise was bad. Very nice staff.

8

David

Aug 12, 2025

·

Stayed 4 nights

The hotel is very nice -- clean & attractive. The bed was comfortable. Unfortunately, the elevators, hallways, and occasionally the lobby were stuffy and warm. The water pressure on the 17th floor could have been better, but the view!

2

Herman

Nov 30, 2025

·

Stayed 2 nights

Staff excellent. Rooms are super small especially the suites. It says it can accommodate 4 people and that’s not true. The bathroom doesn’t have a rack to hang the towels. They have these windows on the restroom doors so when someone uses the restroom at 2am it lights up the whole room and wakes everyone up. Parking is overpriced and not good for trucks. No microwaves in the room, they have 1 shared microwave by the elevators that is a real inconvenience when your room is far down the hall. The ironing board was horrible. The balcony is unsafe, but the view is really nice. I love the location. If you are alone you may enjoy the stay. The bed needs updating, there is a dip in the middle. The restaurant is good i enjoyed the breakfast. Some good qualities but i think I'll stick with airbnbs.

6

Adrian

Sep 7, 2025

·

Stayed 1 night

It was ok to stay one night, the hotel is old on the inside, the AC unitnsmells like burning when started, and the carpet was smelly

4

Debora

Aug 31, 2025

·

Stayed 7 nights

The hotel is very dated and close to the highway so it is noisy at night, even when using earplugs. They were able ti switch me from one room to a slightly quieter one, then the bathtub leaked in the second room. The third room was just as noisy as the first. I saw a leak coming from another room that spread in the corridor. Staff were friendly and helpful but this hotel is in serious need of renovation.

10

Adelaide

Sep 19, 2025

·

Stayed 2 nights

The hotel was nice, but my refrigerator had a slight smell to it. The bed and the pillows were amazing. You could see some wear in the bathroom though.

8

Tyler

Aug 25, 2025

·

Stayed 1 night

4 stars: Would’ve been 5 if they made the $54/night parking fee more apparent and if the elevators were more efficient. Otherwise this was an all around great stay! Walking distance to some amazing Chicago experiences but also quiet enough to feel away from the noise of the city. The parking fee also comes out of the $75 deposit which is convenient. Amazing staff from front desk to house keeping. Not to forget the spacious room and “ridiculously comfortable bed” (that’s coming from someone 6’5” sharing a king).

10

Natalia

Jun 6, 2025

·

Stayed 1 night

Great location. Balcony is nice touch. Staff friendly. recommend

6

Adam

Sep 29, 2025

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Stayed 2 nights

The door handle on the sliding glass door to the balcony was broken on the inside and non existent on the outside. The exhaust fan didnt work in the bathroom. The headboard was sticky from people putting their greasy heads on it.

6

Deborah

Aug 20, 2025

·

Stayed 1 night

Highway noise was overwhelming. When I travel for business it’s exhausting, so nothing worse than waking up to loud Chicago traffic and realizing they put you in a room that literally sits on top of the interstate!

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Service

Staff are widely praised as friendly, welcoming, and helpful, with quick resolutions when issues arise. A minority mention slow or rude service, inconsistent housekeeping, or delayed room readiness.

Related guest reviews

10

Katherine

Nov 9, 2025

·

Stayed 2 nights

The front desk staff was very welcoming. I really enjoyed staying here and I know where I want to stay if visiting the west loop again.

6

Sarah

Sep 2, 2025

·

Stayed 5 nights

We stayed here for ARC festival in union square. It’s situated nicely by all forms of public transportation and plenty of restaurants. The hotel itself needs a major update. Furniture and fixtures are just old, but everything is clean. My biggest complaint is that they never serviced our room for a 5 night stay, but they entered our room one day and just took the trash and nothing else, so why even enter? When we asked for clean towels or an extra blanket we were met with attitude, it was as if asking for anything was too much. End of the day the hotel did the job and offered a clean place to sleep.

10

Denise

Sep 8, 2025

·

Stayed 2 nights

Great service. Regina at the desk helped us in all our needs.

2

Devin

Aug 28, 2025

·

Stayed 3 nights

The staff was really rude You can ask them a question they act like they didn’t care or gave a one word answer the elevator took 5-10 min and then the sheets in the room were dirty you turn the over head light on and just see yellow all over the sheets and the toilet has to be flushed every 5 min because its barley works then they charge 54$ a day to park a parking lot they don’t even own

10

Alan

Jun 18, 2025

·

Stayed 2 nights

Incredibly friendly and helpful staff. Told me best local stores to buy food/drinks, as well as a bunch of great local restaurants. Even lent me a bottle opener when I needed one. Everyone was so nice and the hotel was clean and had everything I could want, right near the fun part of town.

10

Keith

Sep 1, 2025

·

Stayed 2 nights

We stay here every time we come to Chicago. It’s a great place and the staff is amazing.

10

Michael

Aug 21, 2025

·

Stayed 4 nights

Jerry and everyone at the front desk was very nice and helpful.

4

Stephen

Jun 9, 2025

·

Stayed 2 nights

I had a reservation and it took 2 hours after check in time to get a clean room. It caused me to miss an appointment and be late for a meeting.

10

Allison

Jul 11, 2025

·

Stayed 1 night

Room didn’t have a shower curtain and the night manager Jerry brought one right up and installed it. Also gave us complimentary breakfast buffets because of this

8

Gary

Nov 17, 2025

·

Stayed 2 nights

Staff is excellent.

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AI-generated summary based on recent guest reviews

Location

Convenient West Loop/Greektown base near restaurants, groceries, and transit, and handy for the United Center and downtown. However, proximity to the highway leads to recurring traffic noise.

Related guest reviews

10

Wayne

Apr 25, 2025

·

Stayed 2 nights

Perfect location, close to train station. Great atmosphere. Loved the neighborhood.

10

Michelle

Aug 25, 2025

·

Stayed 1 night

Great location

10

Brycen

Jul 1, 2025

·

Stayed 2 nights

Great location. Wishing a block or so of bar district. Walgreens very close. Awesomeness

10

Peter

Aug 20, 2025

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Stayed 3 nights

Great experience. Close to everything.

10

Kris

Sep 16, 2025

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Stayed 3 nights

Comfortable bed, Very clean. Great view from balcony south towards freeway, staff were friendly. Rooms were a bit outdated. Convenient onsite parking, a tad expensive but not bad. Close to some restaurants, a wallgreens, a walk in medical clinic as well. Attaches restaurant for a breakfast buffet with good food!

10

Steven

Nov 11, 2024

·

Stayed 1 night

Great location

8

William

Jun 22, 2025

·

Stayed 2 nights

Check in was quick and easy and the hotel is in a great walkable location to restaurants and shopping. The train is also very close. Friendly staff and the parking is just across from the hotel entrance.

10

Betty

Aug 15, 2025

·

Stayed 3 nights

Nice and very clean. Friendly and helpful staff. Very close to bus stop (bus 20) takes you to Magnificent Mile, The Bean…and bus 8 took us right to Rate field for a White Sox game. Just blocks down from Randolph Ave… lots of fun outdoor eateries!! Only recommendation- don’t take a room next to elevator because you’ll hear it go up and down ALL night long.

8

Jayne

Sep 16, 2025

·

Stayed 2 nights

Having lived in Chicago for 20 years and still going there frequently, I know that it's not just about where the hotel costs, it's equally important to know what location works best based on what you want to do. Staying at this hotel in Greektown for the first time was surprisingly delightful. Was easy to get to both the Art Institute and Steppenwolf Theater by car. Pleasure eating at Athena Restaurant and being across from Mariano's & Stans for donuts. All being said, the one downside is it is really noisey at night due to being next to the Kennedy. However, would still definitely go back!

8

Gabriella

Jul 29, 2025

·

Stayed 3 nights

The location was great and close to a lot of good restaurants and bars. Also walkable to the downtown area, but with a bus stop 5 minutes away.

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Dining

Rye Deli/Drink and the breakfast buffet are frequently described as tasty and convenient. Some note extra charges, occasional cold items, or limited hours.

Related guest reviews

8

john

Jul 29, 2025

·

Stayed 2 nights

Would not recommend this property Check in was 3:00 I arrived at 4;45 and they told me my room was unavailable I would have to wait There was supposed to be discounted parking $54/day they told me they were sold out I would have pay full rate of $60 When I asked to speak with the manager they immediately found a room and a parking spot There was supposed to be a bar / restaurant available however it closed at 5:00 on weekends Would definitely NOT GO BACK!!!!

10

Jessica

Sep 21, 2025

·

Stayed 2 nights

The outside of this hotel looks old but the inside is really nice. I liked all the food I got at the connected restaurant. The rooms were really nice. We received excellent service. The lobby was bustling at all hours but the floors were quiet.

10

Veronica

May 31, 2025

·

Stayed 3 nights

Great location with convenient shopping in walking distance. The restaurant Rye has pretty reasonable prices and the was very good. The staff of both the restaurant and hotel were friendly and accommodating.

10

Danielle

Sep 24, 2025

·

Stayed 1 night

Clean room great location. Bar and food downstairs close to transit close to whatever you may need. 10 out of 10

10

Brad

Sep 20, 2025

·

Stayed 1 night

This was the perfect spot for us, as a couple, to stay upon seeing the Lady Gaga concert in Chicago. Fabulous location, incredible staff, and convenient in all aspects. Loved the all you can eat breakfast 😋🍳 buffet. We are definitely coming back.

10

Christina

Jun 3, 2025

·

Stayed 2 nights

All the staff I encountered were very nice and super helpful with local events and places to see/eat during our stay. The restaurant within the hotel, Rye Deli+Drink was also very nice and had great food/beverage options, plus the servers were really down to earth and made you feel welcome. Really really enjoyed our stay and plan to make another trip the next vacation we have (so much to see and experience!)

10

Kris

Sep 16, 2025

·

Stayed 3 nights

Comfortable bed, Very clean. Great view from balcony south towards freeway, staff were friendly. Rooms were a bit outdated. Convenient onsite parking, a tad expensive but not bad. Close to some restaurants, a wallgreens, a walk in medical clinic as well. Attaches restaurant for a breakfast buffet with good food!

10

johnnie

May 21, 2025

·

Stayed 3 nights

It’s a nice hotel. Clean and just what we needed with onsite parking. The connected restaurant (Rye) was very convenient and has great coffee and bagels.

10

Erica

Jul 29, 2025

·

Stayed 2 nights

Location in the West Loop, easy walk to restaurants, river and if you enjoy getting steps in, like we do, walk to Magnificent Mile, The Bean and Pier! Breakfast Buffet was decent, food was cold that should’ve been war/hot.

10

Jen

Apr 7, 2025

·

Stayed 2 nights

Really enjoyed this property but was really surprised that the bar was closed on Saturday night with the hotel being very full.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$94
February	$102
March	$136
April	$162
May	$242
June	$289
July	$261
August	$242
September	$268
October	$265
November	$136
December	$108

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $635	15 $517	16 $424	17 $337	18 $293	19 $301
20 $146	21 $220	22 $359	23 $434	24 $261	25 $254	26 $270
27 $199	28 $273	29 $384	30 $276

Su	Mo	Tu	We	Th	Fr	Sa
				1 $228	2 $264	3 $264
4 $264	5 $268	6 $284	7 $274	8 $266	9 $787	10 $1,018
11 $676	12 $264	13 $276	14 $276	15 $264	16 $264	17 $266
18 $363	19 $678	20 $684	21 $434	22 $251	23 $260	24 $246
25 $210	26 $264	27 $275	28 $276	29 $221	30 $213	31 $215

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Corner

Junior Suite, 1 King Bed, Accessible

Standard Room, 1 King Bed, Balcony

Standard Room, 2 Double Beds, Roll-In Shower (Communications)

Standard Room, 2 Double Beds, Balcony

Standard Room, 1 King Bed, Roll-In Shower (Communications)

Standard Room, 2 Double Beds (High Floor)

Standard Room, 1 King Bed, Balcony (High Floor)

Premium Room

Suite, 1 Bedroom (High Floor)

Standard Room

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza - Chicago West Loop by IHG

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Prices for upcoming dates