Name: THE MIDLAND HOTEL, Chicago, a Tribute Portfolio Hotel
Address: 172 West Adams Street, Theatre District, Chicago, Illinois, United States of America, Chicago, Cook County, US
Price range: $93–$1,484 per night
Rating: 7.92

What guests think

Across recent reviews, THE MIDLAND HOTEL, Chicago, a Tribute Portfolio Hotel earns strong praise for friendly staff, a striking lobby and bar, and a central, walkable location, while room size, noise, and maintenance inconsistencies are recurring drawbacks.

Cleanliness is generally solid, though a few guests reported odors, stained linens, or missed housekeeping. Facilities feedback is mixed, with off-site parking or no valet and occasional paid or patchy Wi-Fi; the gym and business center drew isolated complaints. Some guests experienced slow or problematic check-in, late room readiness, and disputes over charges or promised refunds. Overall, expect a design-led stay with compact rooms and some operational variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lobby and bar get frequent praise. Parking is off-site with no valet and can be pricey, and Wi-Fi may be paid or unreliable.

Related guest reviews

8

Carlos

May 25, 2025

·

Stayed 2 nights

Great location, excellent bar.

8

Jessica

Mar 17, 2024

·

Stayed 2 nights

Really nice lobby with bar and food service. Parking was either expensive or difficult to find. I recommend downloading the iparkit app to help you find the nearest parking garage. Room overall was okay to sleep in. They do charge a $100 non refundable cleaning fee and $25 per night for dogs. I thought the cleaning fee was pricey especially since my dog doesn't/didn't make a mess.

6

Manuela

Oct 23, 2023

·

Stayed 2 nights

Room not cleaned on our second day despite asking. The bathroom was the smallest I have ever seen in a hotel. No free wifi for non Bonvoy members says it all. Not the W I expected!

6

William

Oct 8, 2024

·

Stayed 1 night

Come on W, at this level of hotel, just offer free wifi and put a coffee maker in the room. Don't nickel and dime us making us become a points member just to get wifi. It's already expensive enough. Otherwise it's fine.

6

Lucia

Nov 11, 2023

·

Stayed 1 night

I had no wifi reception at any time.

10

Kathleen

Oct 26, 2023

·

Stayed 3 nights

very cool art deco vibe! Large room for a city hotel room! Fun bar

2

GUSTAVO

Sep 20, 2024

·

Stayed 1 night

The breakfast is a coupon for 50usd that cannot really order anything,this hotel level is not equal to the service they offered.,now 2024 not complementary wifi ,other cities in the world now offer wifi even on public or open areas ,this hotel just nothing to offered at the level of other hotel, The reviews from other are true,unfortunately the location and brand name make me choose and was a regret.

10

Waylon

Nov 25, 2025

·

Stayed 2 nights

Bar was nice. Staff was great.

6

A

May 5, 2025

·

Stayed 2 nights

Room wasn’t very upscale, but the hotel was! Darryl gave us great customer experiences.. but Not enough amenities for the upscale vibe & No PARKING! Rate overall an 3.

10

HETAL

Aug 31, 2023

·

Stayed 1 night

Did not like the fact that there is no parking part of the hotel. You have to use a outside parking.

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AI-generated summary based on recent guest reviews

Cleanliness

Generally clean rooms and public areas, with several reviews noting spotless spaces. A few guests reported odors, stained linens, smoke smells, or missed housekeeping.

Related guest reviews

2

janet

Aug 16, 2024

·

Stayed 4 nights

As a Marriot member I was so disappointed with my stay. I chose to book despite reading negative reviews we enjoy historic buildings. While the lobby is lovely, the historic details are worth exploring, and our rooms were actually actually quite sizable, our complaints include the absolute poor, downright rude front desk staff, and the cleanliness-our room had urine in the toilet when we arrived and despite reporting this is was never cleaned. The whole experience makes me question my loyalty programming

10

Logan

Sep 28, 2025

·

Stayed 2 nights

Wonderful check in, clean room, very walkable, quiet, friendly staff.

10

Germaine

Apr 19, 2025

·

Stayed 1 night

Beautiful hotel, very clean and peaceful. My stay was great.

4

Amanda

Jun 17, 2025

·

Stayed 4 nights

I stayed in two different rooms during my visit and both had a terrible odor.

10

Hans

Oct 28, 2023

·

Stayed 1 night

Very helpful and friendly staff. Spotless room. Convenient to everything in downtown Chicago

10

Doreen

Jun 14, 2025

·

Stayed 3 nights

I like it how it is cleaned daily and towels are always replaced with new ones.

6

Brandon

Apr 21, 2025

·

Stayed 2 nights

Hotel was great but the people on my floor were extremely loud. Running and yelling all night. Barely got any sleep on Saturday night. Also room smelled like smoke when I got there. I thought it was smoke free? Also trash was not taken out before my arrival.

10

Jessica

Aug 30, 2025

·

Stayed 2 nights

Clean rooms and excellent staff; very walkable to loop attractions and accessible to several EL lines

10

KAREN

Nov 2, 2025

·

Stayed 1 night

The room was clean, and the staff was very courteous

6

Lakeitha

Jun 29, 2024

·

Stayed 1 night

I don’t feel as though this property is worth the money. Our stay was fine but the room looked like they just went in a put everything from the last guest back in its place. My pillows were dirty and the sheets were stained. The bathroom was okay but could have been better. The customer service was good though. I was happy I didn’t have to stay more than one night. I feel like you’re literally just paying for the nice lobby and bar at the entrance.

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AI-generated summary based on recent guest reviews

Rooms

Many rooms and especially bathrooms are small and somewhat dated, with thin walls and occasional noise from the EL; some guests also noted poor water pressure or fluctuating shower temperatures. Corner rooms can be spacious, and beds are often comfortable.

Related guest reviews

2

Michael

Aug 22, 2025

·

Stayed 2 nights

Small room small bathrooms just wasn’t a good stay

8

Wojciech

Jun 1, 2025

·

Stayed 3 nights

The location is excellent. It is within walking distance to the Sears Tower. The lobby looks like a million dollars. It is reasonably quiet considering hotel’s central location. The only downside is lack of a closet in our room. There was no place to hang clothes. But overall we were happy with it. The service staff was very friendly.

4

Sean

May 21, 2025

·

Stayed 2 nights

Very old, dated, no water pressure, terrible layout

8

Karen

Feb 14, 2024

·

Stayed 2 nights

Rooms are dated but comfortable enough. The walls are pretty thin, so bring earplugs - otherwise you'll be hearing the phone dings, alarms and voices of the rooms beside and across the hall from you

8

Alexander

Jul 27, 2025

·

Stayed 2 nights

Quiet AC Window poured directly at other windows so no privacy Water in the shower kept changing temperature

4

Sharon

Apr 6, 2025

·

Stayed 2 nights

The location is good for the financial district. The carpeting was coming up in the room. The mattress was uncomfortable. And you have the sound of the El blasting through your window. Tiny elevators.

6

Wei

Nov 25, 2024

·

Stayed 2 nights

Very noisy from CTA train even at level 19. The room appeared old and outdated.

8

Maren

Dec 11, 2023

·

Stayed 2 nights

The bed was super comfy. The rooms are quite small and the bathroom is tiny! The place is in need of some updating for sure, but we weren’t there to hang out in our room. It was perfect for what we needed. It was very warm in the room, and we couldn’t adjust the temp lower than 65, so we just opened the window a bit. The front desk staff was very friendly. No complaints at all. Again, it was perfect for what we needed.

10

Melissa

Nov 3, 2025

·

Stayed 1 night

Beautiful lobby, spacious corner rooms, and attentive staff!

6

Billy

Jul 27, 2025

·

Stayed 1 night

Room was small. Bathroom door didn’t close properly. Mattress was thin and uncomfortable. Water pressure was absolutely awful.

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Service

Staff are frequently praised as friendly and helpful. However, some guests reported slow or problematic check-in, late room availability, unfulfilled promises about refunds or charges, and inconsistent front-desk responsiveness.

Related guest reviews

8

Helen

Jun 3, 2025

·

Stayed 3 nights

Overall, I was satisfied with my stay. What I was not happy with was the clerk that check me in. I had asked for two queens or two double beds and she lied to me saying that they were all sold out. When she was having problems with the computer another rep stepped in and ask me what type of room I wanted. He told me that they had double rooms available.

2

fatih

Jun 16, 2025

·

Stayed 3 nights

Misleading Promises & Poor Customer Support – Be Warned I stayed at the Midland Hotel in Chicago from June 13 to June 15, 2025. My original reservation was for three nights, but I had to check out one day early due to an unexpected change in schedule. I informed the front desk in advance and asked if the unused third night (June 15–16) could be refunded. I was explicitly told by the front desk staff that a refund was possible, and they would process it. However, no refund was issued. When I contacted the hotel after noticing the full charge on my credit card, they backtracked and claimed that early check-out refunds are “not possible.” This is blatant dishonesty and a clear case of miscommunication or false assurance by the hotel staff. If a hotel makes verbal commitments and then completely ignores them — that is a serious breach of trust. As a frequent international traveler and a loyal Marriott Bonvoy member, I expected transparency and professionalism. Instead, I was met with false promises and poor accountability.

10

Deborah

Nov 2, 2025

·

Stayed 1 night

Clean, super friendly staff

2

Ruth

Jul 21, 2025

·

Stayed 1 night

We booked a hotel room that should have been ready by 3pm and we did not receive our room until 9pm…. We were from out of town and missed our dinner reservations due to this. The evening from desk manager was not helpful at all.

4

alfonso

Jun 18, 2023

·

Stayed 1 night

i was trying to have my significant other , check in early. But was told couldnt happen needed to be registered. It was not until my third call, that the worker, melloni took the initiative to assist me, and took care of that. I was given the run around and put on a long hold the first two times. I will not be recommending this place to any collegues or organizations. In addition no one came out for the parking, and no directives. I will not be staying here again, Let it alone recommend it to anyone.

2

James

Apr 23, 2025

·

Stayed 2 nights

I booked a stay nonrefundable. I understood the consequences if I cancelled, but it fit my expectations. At the last minute, a family member decided to join me. So, through Hotels.com, I contacted the hotel asking for a waiver of the cancellation fee because I wanted a larger, more expensive room. The front desk supervisor agreed to waive the cancellation fee for the room booking as soon as I booked the larger room. BUT THEY DIDN'T DO IT. Their lie got a second room booking out of me without without waiving the cancellation fee for the first booking. If they had refused my request to waive, I'd have made different arrangements for my son. I mistakenly trusted them. Stay elsewhere.

10

Thurman Nathaniel

May 28, 2025

·

Stayed 1 night

Quick check in with friendly staff

10

Lee

Oct 15, 2023

·

Stayed 1 night

Great hotel. Great staff. Comfortable rooms.

2

Tana

Nov 13, 2023

·

Stayed 2 nights

I tripped over a rolled up carpet in the entryway and fell hard. I was hurt, looked up to see the bartender (the bar is just inside the entryway) looking at me yet he never made a move to help. Keep in mind that this was at approximately 2pm and there were no customers at the bar. As I lay there, finally an exiting customer did stop and ask if I was ok….then an employee from the salon next to the entrance came out and did the same, nothing from a hotel employee. Once I was able to get up, I sat on the bench for a moment to compose myself…still nothing from a hotel employee. I have two broken ribs as a result of the fall. I made the decision not to stay at a hotel that employs those that show no sense of humanity. I found great accommodations a short distance away at the Hilton Chicago.

10

Rickey

Oct 18, 2023

·

Stayed 1 night

The front desk crew are the best in the business! They realized my difficulty and helped me out. I wish they worked at any and every hotel I will stay at. I give them 10 start out of five.

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AI-generated summary based on recent guest reviews

Location

Central, walkable location in the Loop and convenient to transit and major sights; the area can be quieter on weekends. Some rooms are affected by nearby train noise.

Related guest reviews

8

Augusto

Sep 16, 2024

·

Stayed 2 nights

Location is great.

10

Efumi

Apr 11, 2024

·

Stayed 1 night

It’s located in the center of the city and walkable.

10

Benton

Aug 30, 2025

·

Stayed 1 night

Check-In was easy, very conveniently located next to the loop. I'll staff interactions were very friendly

10

Cole

Aug 20, 2023

·

Stayed 1 night

This property is in a very safe area, I did not feel unsafe at all walking around it! Great restaurants near by and nice shopping. A little far from the river and Millennium Park, so take that into consideration if you’re only there for those attractions, but they’re a short Uber ride away. Loved the inside bar, and very friendly staff!

10

MARIE

Jun 24, 2025

·

Stayed 3 nights

The hotel is right in the heart of downtown which makes it easier to walk to different restaurants, bars or attractions

10

Jessica

Aug 30, 2025

·

Stayed 2 nights

Clean rooms and excellent staff; very walkable to loop attractions and accessible to several EL lines

10

Meliza

Nov 9, 2024

·

Stayed 2 nights

Great Customer Service Staff. Location perfect to walk to main tourist atractions.

10

Raquel

Aug 20, 2025

·

Stayed 3 nights

Perfect for exploring downtown Chicago

10

Meghan

Nov 6, 2024

·

Stayed 3 nights

We loved it. The area was quiet on the weekend as this is in the financial district. However, if you have a good pair of walking shoes, you are within 20 minute walk of really cool things. Hotel was beautiful and the staff were helpful. Always love staying at a Bonvoy partnered hotel.

10

SAMUEL

Oct 6, 2024

·

Stayed 2 nights

Location was perfect great staff I can’t wait to go back.

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Dining

The lobby bar and on-site dining draw positive feedback for drinks and service. Breakfast vouchers, limited alternatives like non-dairy milk, and high prices disappointed some guests.

Related guest reviews

10

Jocelyn

Aug 10, 2025

·

Stayed 2 nights

walking inside was so beautiful and everybody was so nice and helpful and the drinks at the bar were 10/10

10

Eliza

Oct 13, 2025

·

Stayed 2 nights

Hi! My only complaint is there was so non-dairy milk I had to ask for some, and they only gave me a cups worth (didn’t put out a carafe)… especially on marathon weekend this is a miss!

10

Patricia

Jun 18, 2024

·

Stayed 3 nights

Staff is amazing. Bar staff is excellent and kind....they remember us when we come back which is very customer centered 5 stars to bar staff...

10

Margaret

Jun 26, 2023

·

Friendly staff, great lunch service and food and comfortable stay!

8

Carlos

May 25, 2025

·

Stayed 2 nights

Great location, excellent bar.

8

Rob

Mar 22, 2024

·

Stayed 2 nights

Beautiful hotel but the room we stayed in had a thermostat was not accurate. I would add that the hotel food prices were very high in the restaurant.

10

Victoria

Mar 16, 2025

·

Stayed 1 night

Great food and friendly staff.

10

Kathleen

Oct 26, 2023

·

Stayed 3 nights

very cool art deco vibe! Large room for a city hotel room! Fun bar

8

Ann

Apr 29, 2024

·

Stayed 1 night

We had a really nice room, comfortable king bed. Spacious clean bathroom. The TV and phone did not work and did report. Engineer came up quickly but unable to fix either (not a deal breaker, however). Nice bar and dining area on main floor. For the $25 breakfast voucher along with room. This hotel had the best value for us and we will be back

2

GUSTAVO

Sep 20, 2024

·

Stayed 1 night

The breakfast is a coupon for 50usd that cannot really order anything,this hotel level is not equal to the service they offered.,now 2024 not complementary wifi ,other cities in the world now offer wifi even on public or open areas ,this hotel just nothing to offered at the level of other hotel, The reviews from other are true,unfortunately the location and brand name make me choose and was a regret.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$125
February	$144
March	$216
April	$283
May	$409
June	$473
July	$405
August	$311
September	$352
October	$354
November	$219
December	$155

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13 $272	14 $1,449	15	16 $1,484	17 $429	18 $442	19 $442
20 $167	21 $723	22 $1,143	23 $1,303	24 $238	25 $239	26 $254
27 $129	28 $639	29 $946	30 $668

Su	Mo	Tu	We	Th	Fr	Sa
				1 $277	2 $273	3 $462
4 $258	5 $768	6 $1,051	7 $752	8 $561	9 $737	10 $1,316
11 $581	12 $483	13 $848	14 $583	15 $308	16 $353	17 $396
18 $300	19 $727	20 $1,004	21 $617	22 $433	23 $209	24 $275
25 $209	26 $449	27 $599	28 $669	29 $212	30 $120	31 $93

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Monthly average prices

About this property

Location

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Good

Who stays here?

What guests think

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Check-in instructions

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