Name: Super 8 by Wyndham Crystal Lake
Address: 577 Crystal Point Drive, Village of Lakewood, Illinois, United States of America, Village of Lakewood, Illinois, US
Price range: $72–$153 per night
Rating: 7.83

What guests think

At Super 8 by Wyndham Crystal Lake, reviews highlight a convenient location and friendly front-desk interactions, but recurring concerns about smoke odors, dated rooms, cleanliness lapses, and disruptive noise leave many guests with a mixed or negative impression.

Breakfast is consistently described as very limited—often just cereal, bananas, and coffee—with occasional complaints about availability and cleanliness. Multiple reviews note aging facilities, maintenance problems, and security concerns such as broken or unlocked exterior doors. Some guests mentioned fair value for the price on short stays. Expect a basic budget stop with trade-offs in comfort and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic and worn, with recurring security concerns about unlocked or broken exterior doors. Several reviews note the property allows smoking rooms, which affects common areas.

Related guest reviews

4

Brenda

May 21, 2024

·

Stayed 1 night

This property has an odor of stale cigarettes in the lobby, and this wafts up to the rooms upstairs. Also, I can see where the property has attempted to update the property, yet these updates are poorly done, or worn out. This seems to be a common theme of the Super 8 brand, as I experienced similar in a town south of here as well.

2

Mark

Sep 2, 2023

·

Stayed 3 nights

The big flat screen TV didn't work so they moved me to another room. The new rooms tb was half the size of the first one, but it worked. I got a room with a single bed so I would have a comfortable chair to sit on. The chair in the new room was dirty, ripped and falling apart. I was on the 2nd floor yet, there was a big cricket in residence. Parking by the front door was full, parked around back to find the back door broken. Since anyone could walk through this door from the outside I did not feel safe staying there. The overall look of the place is worn down and in need of updating. The cosmetics of a hotel can be overlooked as long as it's clean and safe. This place was neither. I would never recommend this place or stay there again.

2

Mike

Jun 3, 2024

·

Stayed 2 nights

Worst stay in a hotel ever , from being greeted rudely, to having no locks on doors to the buildings . Blankets had multiole burn holes in them , towels were stained and dirty , couldnt stay here conditions were to unclean and poor

4

Anthony

Sep 10, 2025

·

Stayed 4 nights

Now a former regular motel. When a member of staff has no idea if they sell detergent and to see someone else later .. Not much point in having a laundry room is there?

4

Thomas J

May 31, 2025

·

Stayed 3 nights

Courteous staff. Early checkin no charge. Good location close to stores and resturents No elavator had to drag lugage up the steps. broken furniture in the room.

4

James

Aug 7, 2023

·

Stayed 3 nights

Found old food in fridge. Moved to another room due to concern it was not cleaned properly. Rooms had musty smell. Previous repairs were not professional done. Complete renovation Is in great need. Staff was great. Location very good. Security not good. Anyone could come in the back door. There is a security pad by the door, but not working.

6

David

May 18, 2025

·

Stayed 1 night

Very basic, seems like a lot of smoking rooms, dated motel

6

Grace

Nov 28, 2025

·

Stayed 1 night

The room was not ready when we got there for early check-in, even though we called ahead. The room was not clean and conditions were very worn. Worst of all, the heater in the room made a terrible knocking noise all night. The staff was nice and it was great to be able to bring our dog at only $20.

6

Chris

Apr 14, 2025

·

Stayed 1 night

What I did not like. It was a very cold, clear, beautiful night. Power went out for 3-4 hours and kids now have the FLU because of the loss of power/heat that night. NO consideration for my kids. NO partial compensation for the night of inconvenience . I expected more from the name of Wyndham. No back up generators. They had this was an at of GOD. If the building was struct by lightning that is act of good. Holiday Inn has generators.

6

Jodi

Oct 6, 2024

·

Stayed 1 night

The property is old and worn. The walls in the bathroom were desperate for fresh paint. The bed was comfortable but the smoke detector blinked a bright light all night. The sheets smelled strongly of laundry detergent, almost like they had not been rinsed properly, making it difficult to sleep. The breakfast consisted of two types of cereal, bananas, and coffee.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is frequently criticized, with reports of smoke odors, mold, dirty bathrooms, stained or worn linens, and occasional pests; a few guests did find rooms clean. Housekeeping consistency appears unreliable.

Related guest reviews

4

Linda

Apr 2, 2024

·

Stayed 1 night

When I asked the desk attendent to help with my suitcase up the stairs.... he moved my room downstairs. There was hair in my bathtub, sink, mold around the toilet and faucet. The attendent did not meet/greet me when I walked in.

4

Maricruz

Apr 4, 2025

·

Stayed 1 night

Hotel room smelled a lot like cigarette the faucet in the bathroom was leaking The tub was dirty. The sheets had a lot of hair.

2

Phillip

Jul 15, 2024

·

Stayed 1 night

It was terrible the beds were dirty the shower was moldy ear wigs all over the ac barley worked and they vacuuming the hall at 6:30 in the morning

10

Craig

Apr 6, 2024

·

Stayed 1 night

Paint peeling on walls. Very dirty under the bathroom sink Bed was comfortable

4

James

Dec 26, 2023

·

Stayed 2 nights

It was terrible!!!! The halls smelled like weed…the noise level was terrible….. Had a fight and police called(not me) on the room down the hall….. the breakfast area was dirty

4

Peter

Jun 25, 2024

·

Stayed 1 night

The room had cockroaches

2

Douglas

Aug 31, 2024

·

Stayed 7 nights

There was mold growing in several areas in the room I was given. All over the bed skirt and desk chair.

6

John

May 18, 2024

·

Stayed 1 night

Hallways and lobby smelled

6

Crysta

Feb 16, 2025

·

Stayed 1 night

We had a volleyball tournament in the are so only needed to sleep there but when we checked in the lobby smelled like weed. The room was dirty. The bathroom was dirty as well. Would not stay here again. Id pay more to stay somewhere else.

2

Lisa

Aug 11, 2024

·

Stayed 1 night

Towels had mold on them there was a hole in the bathroom wall that had started beind fixed but mold was growing on it. The floors were dirty and the furniture was ripped

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and inconsistent, with recurring noise from corridors, lobby, and exterior doors, plus maintenance issues like faulty heaters, nonworking showers, and blinking detectors; several reviews also cite uncomfortable mattresses or thin pillows. Some guests found beds comfortable and rooms adequate for a short stay.

Related guest reviews

8

Gary

Sep 16, 2025

·

Stayed 3 nights

Only issue was the room was next to an outside entrance to the hotel. So, at 5:30 AM, the cadre of workers with service trucks started leaving and the door would bang each time...for about 20 minutes.

6

Joseph

Apr 11, 2023

·

Stayed 2 nights

Mattresses were very bad, and bedding was uncomfortable.

4

Peggy

Jun 9, 2024

·

Stayed 1 night

I thought Illinois was a no smoking indoors, public placing. Tbey had smoking rooms here which i unknowingly booked. Had to switch rooms and ended up with a crappy small room. Window broke being "locked" shut with a stick. Pillows are about as thick as a klenex. No closet for hanging anything. The bathroom sink height was made for toddler. The paper thin walls and hearing every noise/creak made when the people upstairs move. Do not stay here. I paid way too much money for this room.

6

dorn

Aug 25, 2023

·

Stayed 1 night

Had room next to lobby and ice machine. TV in lobby area was on most of the night. Pretty loud as was the ice machine. Poor room insulation.

2

Wendi

Jul 30, 2023

·

Stayed 1 night

Regarding Super 8 Crystal Lake, IL reservation # 72619447774292 on 7/29/23 Nowadays reservations are made through companies like EXPEDIA, so it is not on the motel when theres an issue. They could care a less! We stay in motels frequently for pleasure and this was by far the WORST MATTRESS WE HAVE EVER ENCOUNTERED. We didn't choose the $66 motel, rather at $133 per night one would expect a good bed. We want to be refunded our $133 immediately.

6

Chris

Jul 14, 2025

·

Stayed 2 nights

Noise, room was clean but right next to lobby and ice machine

6

Grace

Nov 28, 2025

·

Stayed 1 night

The room was not ready when we got there for early check-in, even though we called ahead. The room was not clean and conditions were very worn. Worst of all, the heater in the room made a terrible knocking noise all night. The staff was nice and it was great to be able to bring our dog at only $20.

4

John

Sep 24, 2023

·

Stayed 1 night

Nothing unique. I’m not sure about how well it’s cleaned since the shower didn’t work! Had to try and wash hair in the sink- My wife wasn’t able to shower either or try to was hair in the sink since there was only 1 shampoo packet. There was 3 bars of soap but if the shower wasn’t working I imagine I’m not the only one who couldn’t shower. I will let the staff know when I check out. I hope I will get something if a rebate but I’m not counting on it.

6

Jodi

Oct 6, 2024

·

Stayed 1 night

The property is old and worn. The walls in the bathroom were desperate for fresh paint. The bed was comfortable but the smoke detector blinked a bright light all night. The sheets smelled strongly of laundry detergent, almost like they had not been rinsed properly, making it difficult to sleep. The breakfast consisted of two types of cereal, bananas, and coffee.

8

Linda

Mar 21, 2024

·

Stayed 1 night

I would stay again. Bed was comfortable. Room was clean. I did not use the coffee maker as the water holder probably has a collection of minerals(?) from the water. Heard neighbors and hallway noise only a couple times during my one one stay. Room rate good for a senior or anyone on limited funds.

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AI-generated summary based on recent guest reviews

Service

Service is mixed: many guests praise friendly, accommodating front-desk staff and easy check-in, while others report reservation or billing problems and inconsistent responsiveness. A few mention unhelpful or rude encounters and poor issue resolution.

Related guest reviews

6

Peter

Aug 19, 2025

·

Stayed 4 nights

Check in smooth. Fridge not working in room but got fixed after a couple of requests. Basic facilities and breakfast was as basic as could be. A supermarket near by, also a couple of bar/restaurants. 20 minute walk to the main area of town and the local train service to downtown Chicago (Metra). OK for the price

10

Maurice

Mar 14, 2025

·

Stayed 2 nights

Friendly staff

2

Stacey

May 19, 2024

·

Stayed 1 night

They said we did not pay for the hotel and that they needed more money. I provided the receipt and they still said it’s not paid. We finally fought and they said ohhh now we see it’s paid as we had two rooms. They were obviously lying and wanted to scam us. Terrible customer service at this hotel.

4

Thomas J

May 31, 2025

·

Stayed 3 nights

Courteous staff. Early checkin no charge. Good location close to stores and resturents No elavator had to drag lugage up the steps. broken furniture in the room.

8

gregory

May 24, 2024

·

Stayed 1 night

average budget hotel accommodations, but what made this day memorable was the friendly service at the front desk. The person checking us in was very welcoming, and that goes a long way.

4

Craig

Jun 24, 2025

·

Stayed 3 nights

Service was good I made a reservation and they didn’t have a room available. They gave me a handicap room I should’ve paid a little more money to say somewhere else.

10

DALE

Dec 28, 2022

·

Stayed 1 night

The front desk was very nice, he allowed me to check in early after my long drive. alot of the people that were in other rooms were very rude and disruptive with loud music & banging, wasn't sure if they were usual guests of the hotel?

2

Nicolette

Oct 7, 2024

·

Stayed 7 nights

I didn’t stay there. They didn’t have the room I reserved available

8

GENE

Jun 24, 2024

·

Stayed 3 nights

Staff was very nice and welcoming. Check in was easy. Many restaurants nearby.

2

John

Dec 30, 2022

·

Stayed 1 night

Difficulty checking in because “computer was down. No attempt by receptionist to resolve issue even after waiting 45 min. Finally called her manager and through simple troubleshooting realized the computer had gotten unplugged. REALLY!!!

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AI-generated summary based on recent guest reviews

Location

Location is convenient for Crystal Lake, near shops, restaurants, and the Metra, with the main area about a 20-minute walk. Several guests chose it for proximity to activities and appointments.

Related guest reviews

6

Peter

Aug 19, 2025

·

Stayed 4 nights

Check in smooth. Fridge not working in room but got fixed after a couple of requests. Basic facilities and breakfast was as basic as could be. A supermarket near by, also a couple of bar/restaurants. 20 minute walk to the main area of town and the local train service to downtown Chicago (Metra). OK for the price

10

Ariel

Dec 19, 2022

·

Stayed 1 night

It was near my intended place to visit.

10

William

Jul 7, 2023

·

Stayed 2 nights

Very convenient, clean, quiet, and overall excellent stay.

4

Thomas J

May 31, 2025

·

Stayed 3 nights

Courteous staff. Early checkin no charge. Good location close to stores and resturents No elavator had to drag lugage up the steps. broken furniture in the room.

8

John

Dec 13, 2023

·

Stayed 1 night

Had a doctor's appointment 5 minutes away

10

Cynthia

Apr 14, 2024

·

Stayed 3 nights

The hotel was conveniently located to all my activities in Crystal Lake. The staff were nice and helpful throughout my stay. The downside for me, there was no conditioner provided since they have a 2 in one shampoo (people with long hair need conditioner) and the towels were rough feeling.

8

GENE

Jun 24, 2024

·

Stayed 3 nights

Staff was very nice and welcoming. Check in was easy. Many restaurants nearby.

4

Roger

Jun 30, 2025

·

Stayed 2 nights

Convenient location. Says breakfast included and signs at facility say SuperStart breakfast which would lead you to believe it is a descent breakfast. Well it was just cereal and maybe a doughnut. When i book a room i factor in a breakfast into the price of the room to determine where i am going to stay. Very misleading.

10

Glenn

Oct 17, 2024

·

Stayed 3 nights

Good location and staff

8

Shari

Mar 5, 2023

·

Stayed 1 night

Good area with lots of shopping and restaurants.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is very limited—typically cereal, bananas, and coffee—with several guests calling it misleading or inadequate. A few note it wasn’t available at the advertised time and that the area could be cleaner.

Related guest reviews

6

Peter

Aug 19, 2025

·

Stayed 4 nights

Check in smooth. Fridge not working in room but got fixed after a couple of requests. Basic facilities and breakfast was as basic as could be. A supermarket near by, also a couple of bar/restaurants. 20 minute walk to the main area of town and the local train service to downtown Chicago (Metra). OK for the price

8

David

Jun 30, 2025

·

Stayed 1 night

The breakfast offerings were light. Two kinds of cereal, and bananas.

4

Thomas

Jul 20, 2025

·

Stayed 2 nights

Our room was reasonably okay but the so-called breakfast was a cheek or practically non-existent respectively

6

Catherine

Apr 25, 2024

·

Stayed 2 nights

We were told breakfast was provided starting at 6 am and it was not available at that time either morning as I was running out the door to work.

4

James

Dec 26, 2023

·

Stayed 2 nights

It was terrible!!!! The halls smelled like weed…the noise level was terrible….. Had a fight and police called(not me) on the room down the hall….. the breakfast area was dirty

4

Roger

Jun 30, 2025

·

Stayed 2 nights

Convenient location. Says breakfast included and signs at facility say SuperStart breakfast which would lead you to believe it is a descent breakfast. Well it was just cereal and maybe a doughnut. When i book a room i factor in a breakfast into the price of the room to determine where i am going to stay. Very misleading.

6

Jodi

Oct 6, 2024

·

Stayed 1 night

The property is old and worn. The walls in the bathroom were desperate for fresh paint. The bed was comfortable but the smoke detector blinked a bright light all night. The sheets smelled strongly of laundry detergent, almost like they had not been rinsed properly, making it difficult to sleep. The breakfast consisted of two types of cereal, bananas, and coffee.

8

Peter

Sep 15, 2025

·

Stayed 3 nights

Morning coffee was great, breakfast was so so.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$78
February	$78
March	$69
April	$77
May	$83
June	$91
July	$97
August	$95
September	$94
October	$81
November	$78
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $72	17 $77	18 $143	19 $133
20 $84	21 $92	22 $94	23 $95	24 $100	25 $143	26 $144
27 $98	28 $97	29 $94	30 $93

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $149	3 $149
4 $96	5 $91	6 $92	7 $91	8 $93	9 $139	10 $153
11 $94	12 $96	13 $98	14 $96	15 $92	16 $133	17 $144
18 $94	19 $94	20 $95	21 $95	22 $97	23 $124	24 $121
25 $93	26 $90	27 $92	28 $90	29 $93	30 $116	31 $117

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Smoking

Room, 1 King Bed

Standard Room, 2 Queen Beds, Smoking

Standard Room, 2 Queen Beds

Room, 1 Queen Bed, Accessible (Mobility)

Studio Suite, 2 Queen Beds

Standard Room, 1 Queen Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Super 8 by Wyndham Crystal Lake

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Prices for upcoming dates