TownePlace Suites Chicago Lombard

Overall this is a good place to stay! I stayed for a while, over 2 weeks, so I feel like I was able to get a good feel of how the place is. For starters, the area is really nice and safe. Shopping and dining options near by that you could walk or drive to. As a female traveling solo I felt like I was in a good area. Parking was fine as well. Breakfast was daily and it was standard. Would be nice if they would rotate some dishes instead of the same thing everyday. Not much variety in my opinion so I didn’t use it as much. They have laundry facilities in the buildings but I didn’t use them since they were $3 a washer and dryer & one of the washers had a lot of detergent still in the bottom so that was a turnoff for me. My main issue with this place and why I wouldn’t give 5 stars was based on two things: staff & housekeeping. My first day, the staff member I met was amazingly sweet and kind. Later that evening I needed maintenance for an issue & they never showed up & man at the desk was rude, so I handled it myself. Other staff members were rude at times and didn’t even greet you. Felt like I was bothering them when I spoke. Didn’t like that. Housekeeping is supposed to come every other day and I kid you not out of my 17 days they came 3 times and only did a refresh. I asked about a full clean since the floor needed vacuuming and it still never happened. Minor service issues in my opinion but the place itself is nice & clean. I’d stay again just need to fix a few things.

I would not recommend anyone to stay here. Ac wasn’t working tv wasn’t getting Loud. Breakfast was a mess. No pool and housekeeping had to be told to clean my room after I asked twice! I wouldn’t recommend old property and not worth the money! Good area but I won’t ever stay their again oh and not to mention ants and it just was an old property!!

Needs updating and a pool

Staff was very friendly. Location was convenient as there are lots of food places to choose from and is walking distance from a target. There is also a mall nearby. The ONLY negative things were the trash on the outside was a little neglected/ spilling out and the elevator was kinda scary lol, but other than that this place is perfect for a family to stay in.

Property really needs some updating. They updated some area. Yet, the entrances to each building is in need of update.

missing SWIMIN POOL, BREAKFAST NEED TO BE IMPORVED

Clean room

Great cozy room with a full kitchen, nice layout, big TV and couch. Very nice bathroom with walk-in shower. Hot breakfast with decent coffee and even non-dairy milks available. Lots and lots of smells on our way to and from the room. That was the worst part.

The building had a bad food smell to it. The room was not super clean upon arriving, mostly vacuuming and having burn holes on the bedding. Also, while there is a sofa bed in the room, we were told they no longer have mattresses for them, making them unusable.

Overall this is a good place to stay! I stayed for a while, over 2 weeks, so I feel like I was able to get a good feel of how the place is. For starters, the area is really nice and safe. Shopping and dining options near by that you could walk or drive to. As a female traveling solo I felt like I was in a good area. Parking was fine as well. Breakfast was daily and it was standard. Would be nice if they would rotate some dishes instead of the same thing everyday. Not much variety in my opinion so I didn’t use it as much. They have laundry facilities in the buildings but I didn’t use them since they were $3 a washer and dryer & one of the washers had a lot of detergent still in the bottom so that was a turnoff for me. My main issue with this place and why I wouldn’t give 5 stars was based on two things: staff & housekeeping. My first day, the staff member I met was amazingly sweet and kind. Later that evening I needed maintenance for an issue & they never showed up & man at the desk was rude, so I handled it myself. Other staff members were rude at times and didn’t even greet you. Felt like I was bothering them when I spoke. Didn’t like that. Housekeeping is supposed to come every other day and I kid you not out of my 17 days they came 3 times and only did a refresh. I asked about a full clean since the floor needed vacuuming and it still never happened. Minor service issues in my opinion but the place itself is nice & clean. I’d stay again just need to fix a few things.

Great value...room was clean and spacious, staff was nice and everything was good.

Cleanliness

This place was absolutely disgusting. I went to take a shower the floor was covered in hair. I got out the shower and there were blood stains on both towels. I tried to use the phone to call downstairs and it didn’t not work and the staff were extremely disrespectful and rude. As if it was our fault it was an inconvenience for them. Then my bed sheets were also dirty so we called downstairs using our phone to request the sheets be changed the staff were not happy when I asked them to change it. Then they made me change the sheets. Terrible all the way around!

Breakfast was awesome—there were egg quiche, breakfast sandwiches, waffles, and more. The room had a kitchen with utensils, the bed was comfortable, and the WiFi worked well. The only thing I didn’t like was there were some stains in the sheets…including one spot of what looked like blood.

Overall a good hotel. People with animals problem and getting rooms that smell of dog and urine. Had to switch rooms because of that. Second room was fine.

The staff was friendly. Check in was quick. The room was tidy and provided everything I needed.

The building had a bad food smell to it. The room was not super clean upon arriving, mostly vacuuming and having burn holes on the bedding. Also, while there is a sofa bed in the room, we were told they no longer have mattresses for them, making them unusable.

I would not recommend anyone to stay here. Ac wasn’t working tv wasn’t getting Loud. Breakfast was a mess. No pool and housekeeping had to be told to clean my room after I asked twice! I wouldn’t recommend old property and not worth the money! Good area but I won’t ever stay their again oh and not to mention ants and it just was an old property!!

It is so nice to have a kitchen in the room. I appreciated the refrigerator and the microwave.

Great place to stay for a family. We liked the 2-bedroom suite very much. There was plenty of room for everyone, and the kitchen was very convenient. Bathroom is a little tight, but adequate and split between a shower/toilet room and a sink room. Area is great for walking--I walked 3 or 4 miles every morning. Nearby Target is convenient for getting groceries, etc. Nearby mall is also easy to get to. Highly recommend this hotel!

Needs too put regular beds back in rooms

It was clean. The staff was polite and accommodating. We got a room for 3, but they had no mattress on the pull out sleeper couch.

The rooms are huge with everything. We were a large party and everyone loved this hotel.

Breakfast was awesome—there were egg quiche, breakfast sandwiches, waffles, and more. The room had a kitchen with utensils, the bed was comfortable, and the WiFi worked well. The only thing I didn’t like was there were some stains in the sheets…including one spot of what looked like blood.

The one bedroom suite had a nice layout. Bed was comfortable and quiet for a good nights sleep. The staff were friendly and helpful. The morning breakfast was good.

Staff are great. Clean rooms, though a little small for wheelchair use. Bed is way too soft. Would stay again.

Easy check in, clean, and close to shopping and plenty of food places. Reasonable pricing and very nice staff.

Overall this is a good place to stay! I stayed for a while, over 2 weeks, so I feel like I was able to get a good feel of how the place is. For starters, the area is really nice and safe. Shopping and dining options near by that you could walk or drive to. As a female traveling solo I felt like I was in a good area. Parking was fine as well. Breakfast was daily and it was standard. Would be nice if they would rotate some dishes instead of the same thing everyday. Not much variety in my opinion so I didn’t use it as much. They have laundry facilities in the buildings but I didn’t use them since they were $3 a washer and dryer & one of the washers had a lot of detergent still in the bottom so that was a turnoff for me. My main issue with this place and why I wouldn’t give 5 stars was based on two things: staff & housekeeping. My first day, the staff member I met was amazingly sweet and kind. Later that evening I needed maintenance for an issue & they never showed up & man at the desk was rude, so I handled it myself. Other staff members were rude at times and didn’t even greet you. Felt like I was bothering them when I spoke. Didn’t like that. Housekeeping is supposed to come every other day and I kid you not out of my 17 days they came 3 times and only did a refresh. I asked about a full clean since the floor needed vacuuming and it still never happened. Minor service issues in my opinion but the place itself is nice & clean. I’d stay again just need to fix a few things.

Evette, The other manager and the housekeeping staff left me and my friends Speechless! They were so nice and so accommodating! Anything we needed they were on it with no hesitation. This is your sign to book! 5 stars all across the board. I will definitely be booking again and reccomending this place to everyone looking in this area!

The stay was great. No issues. Good Customer service.

This hotel and Expedia sold me a room , when I got there the front desk told me they didn’t have any rooms available. They sold them all. Including my room. You can imagine after driving hours how mad I was. Expedia and this property sold my room. This has never happened to me before . This was an expensive room and a nice area but looks like they are disorganized as Expedia is. Expedia found me another hotel with a simple room. Nothing like the one I booked. I will probably starting using other apps to book my hotels. Like hopper and others. The representative from Expedia just wanted to cancel my booking and send the money back in a week to my credit card. Expedia didn’t do anything worth to repair the problems they caused other than give me a small useless discount for a day in another hotel in the future. The Expedia person was ready to hang up on me when I called them .

staff was friendly and helpful, rooms were well kept and clean. they did double-bill us for it, but took care of it upon calling them.

Staff was very friendly. Location was convenient as there are lots of food places to choose from and is walking distance from a target. There is also a mall nearby. The ONLY negative things were the trash on the outside was a little neglected/ spilling out and the elevator was kinda scary lol, but other than that this place is perfect for a family to stay in.

Had to be at competition before breakfast. Stay was great. Staff was friendly. Location was amazing. Room had everything we needed.

I didn’t get my deposit back

The staff was friendly. Check in was quick. The room was tidy and provided everything I needed.

Easy check in, clean, and close to shopping and plenty of food places. Reasonable pricing and very nice staff.

Overall this is a good place to stay! I stayed for a while, over 2 weeks, so I feel like I was able to get a good feel of how the place is. For starters, the area is really nice and safe. Shopping and dining options near by that you could walk or drive to. As a female traveling solo I felt like I was in a good area. Parking was fine as well. Breakfast was daily and it was standard. Would be nice if they would rotate some dishes instead of the same thing everyday. Not much variety in my opinion so I didn’t use it as much. They have laundry facilities in the buildings but I didn’t use them since they were $3 a washer and dryer & one of the washers had a lot of detergent still in the bottom so that was a turnoff for me. My main issue with this place and why I wouldn’t give 5 stars was based on two things: staff & housekeeping. My first day, the staff member I met was amazingly sweet and kind. Later that evening I needed maintenance for an issue & they never showed up & man at the desk was rude, so I handled it myself. Other staff members were rude at times and didn’t even greet you. Felt like I was bothering them when I spoke. Didn’t like that. Housekeeping is supposed to come every other day and I kid you not out of my 17 days they came 3 times and only did a refresh. I asked about a full clean since the floor needed vacuuming and it still never happened. Minor service issues in my opinion but the place itself is nice & clean. I’d stay again just need to fix a few things.

Close to where I had my meetings

Great place to stay for a family. We liked the 2-bedroom suite very much. There was plenty of room for everyone, and the kitchen was very convenient. Bathroom is a little tight, but adequate and split between a shower/toilet room and a sink room. Area is great for walking--I walked 3 or 4 miles every morning. Nearby Target is convenient for getting groceries, etc. Nearby mall is also easy to get to. Highly recommend this hotel!

Good location

The property is clean, seems to be new. The breakfast is good enough. Neighbor of a target and very near to a gas station.

Good location.

Staff was very friendly. Location was convenient as there are lots of food places to choose from and is walking distance from a target. There is also a mall nearby. The ONLY negative things were the trash on the outside was a little neglected/ spilling out and the elevator was kinda scary lol, but other than that this place is perfect for a family to stay in.

Had to be at competition before breakfast. Stay was great. Staff was friendly. Location was amazing. Room had everything we needed.

Very friendly and helpful staff. The room was good - clean, sufficient bedroom, kitchen and bathroom items. The environment was perfect - quiet and near the necessary services. Highly recommended.

Overall this is a good place to stay! I stayed for a while, over 2 weeks, so I feel like I was able to get a good feel of how the place is. For starters, the area is really nice and safe. Shopping and dining options near by that you could walk or drive to. As a female traveling solo I felt like I was in a good area. Parking was fine as well. Breakfast was daily and it was standard. Would be nice if they would rotate some dishes instead of the same thing everyday. Not much variety in my opinion so I didn’t use it as much. They have laundry facilities in the buildings but I didn’t use them since they were $3 a washer and dryer & one of the washers had a lot of detergent still in the bottom so that was a turnoff for me. My main issue with this place and why I wouldn’t give 5 stars was based on two things: staff & housekeeping. My first day, the staff member I met was amazingly sweet and kind. Later that evening I needed maintenance for an issue & they never showed up & man at the desk was rude, so I handled it myself. Other staff members were rude at times and didn’t even greet you. Felt like I was bothering them when I spoke. Didn’t like that. Housekeeping is supposed to come every other day and I kid you not out of my 17 days they came 3 times and only did a refresh. I asked about a full clean since the floor needed vacuuming and it still never happened. Minor service issues in my opinion but the place itself is nice & clean. I’d stay again just need to fix a few things.

I would not recommend anyone to stay here. Ac wasn’t working tv wasn’t getting Loud. Breakfast was a mess. No pool and housekeeping had to be told to clean my room after I asked twice! I wouldn’t recommend old property and not worth the money! Good area but I won’t ever stay their again oh and not to mention ants and it just was an old property!!

After going to a horrible and dirty airbnb, I booked here and I am so glad I did. The front desk staff are super friendly as well as everyone who works there. Beds comfy, breakfast great, awesome location to target to get groceries for the little kitchenette. I would stay here again and recommend this place 10000 percent!

Breakfast offered was decent though we had to keep asking for more coffee-ran out rather quickly, not entirely the hotels fault.

I shared the room with a friend, and every night we felt we were coming home to a welcoming, cheerful, clean and comfortable place. The people at the desk were very nice. There are restaurants within walking distance. The full breakfast every day was excellent.

Breakfast was awesome—there were egg quiche, breakfast sandwiches, waffles, and more. The room had a kitchen with utensils, the bed was comfortable, and the WiFi worked well. The only thing I didn’t like was there were some stains in the sheets…including one spot of what looked like blood.

missing SWIMIN POOL, BREAKFAST NEED TO BE IMPORVED

need eggs omlete and brown bread

They were so sweet! They supported very well. I was staying there for 19days, We felt so comfortable safe and happy! Especially breakfast guy made our day every morning! Really appreciate it!

The one bedroom suite had a nice layout. Bed was comfortable and quiet for a good nights sleep. The staff were friendly and helpful. The morning breakfast was good.