Name: Best Western Pontiac Inn
Address: 1821 W Reynolds St, Pontiac, Illinois, United States of America, Pontiac, Illinois, US
Price range: $125–$150 per night
Rating: 7.98

What guests think

At Best Western Pontiac Inn, guests often highlight friendly service, clean, quiet rooms, and convenient access off the interstate, while recurring critiques mention dated spaces, inconsistent housekeeping, maintenance issues, and a removed or nonfunctional hot tub.

Breakfast feedback is mixed, ranging from well-stocked and tasty to limited or poor. Rooms are generally comfortable, sometimes spacious, but bed firmness, air conditioning, and occasional odors or pests draw criticism. Overall, expect a straightforward stay with friendly staff and a convenient location, but variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests use and like the pool, but the hot tub is removed or not working in several reviews; Wi‑Fi quality ranges from great to poor.

Related guest reviews

2

Colleen

Jun 4, 2025

·

Stayed 1 night

no hot tub. room was smelly

10

Roger

May 22, 2023

·

Stayed 1 night

Back door broken otherwise finestay

6

Scott C.

Jul 23, 2023

·

Stayed 1 night

Air conditioning wasn't working right and the internet was terrible. Room was nice and the breakfast was average.

10

Jennifer

Jun 30, 2025

·

Stayed 2 nights

Well appointed quiet room which served well as our base for a couple of days. Nice breakfast. Workout room was good. Internet was great. Cute town.

8

April

May 26, 2023

·

Stayed 1 night

Only bad thing about our stay was that the elevator was down ...getting fixed but they wouldnt come on a weekend..and the hot tub wasnt working either.

6

Reid

Mar 1, 2024

·

Stayed 1 night

If you’re looking for a hotel with a hot tub, keep looking. We booked this hotel specifically because the pictures show a pool and hot tub, once we checked in and headed to the pool, the hot tub has been filled in. We were quite disappointed!!

10

Meghan

Jul 28, 2024

·

Stayed 2 nights

We stayed for the races this weekend and found this to be a great hotel. Nice, clean, and quiet. The pool was great and the breakfast was also great! Overall great stay!

6

Laura

May 12, 2024

·

Stayed 1 night

The hotel is old, but updated decently. The pool has “hours” even though there is no attendant they wouldn’t let my kids swim before 9am. We didn’t understand why, it wouldn’t effect anyone or anything else. The pool area needs some sound absorbing material because echo is terrible. This is not a super nice place but it’s an ok place.

6

Victor

Jun 7, 2025

·

Stayed 1 night

Pool had excess sand and stained in scrape marks at the bottom making it look dirty. Food was ok and daytime front desk personnel was friendly. The cleanup crew and nighttime front desk personnel were not though. House keeping actually came into our room before check out and with the DND sign on the door knob. My daughter was using the toilet with the bathroom door open when they entered. Luckily my wife was a couple of feet from the door and was able to stop them from fully entering and seeing my daughter in disposed.

10

David

Nov 7, 2025

·

Stayed 1 night

Clean room, nice pool, ok quick meal for breakfast if you need to run.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the hotel as very clean, but others reported dirty rooms, odors, or pests, including a few bed bug reports. Housekeeping respect for do-not-disturb and timing was inconsistent.

Related guest reviews

10

Tracie

Nov 30, 2024

·

Stayed 1 night

This property is well maintained. My room was in good condition and clean. The bed was comfortable. I felt safe in this hotel and appreciated the conscience of getting right into my room.

4

Elizabeth

Oct 5, 2025

·

Stayed 2 nights

It was a safe place to sleep, however the room was not clean. Sure, the sheets and bedding were changed, but the room itself was dirty. The air conditioner had a bad smell, baseboards and food were gross, and the bathroom still had hairs in it and the toilet wasn’t clean. I had to wipe down all surfaces myself and the cloth was so dirty after. The properly seems worn down and could use some renovating. There were also some gnats and spiders in the room, but no bedbugs, so that’s a plus. The noise level was good, and the area seemed safe. I don’t think I would stay again because of the cleanliness, I felt like I couldn’t fully relax.

2

Tabitha

Nov 4, 2023

·

Stayed 1 night

It was horrible bed bugs dirty towels and bathroom

2

David

Aug 15, 2025

·

Stayed 1 night

Room was not clean, funky smell, there was dirty laundry from a previous guest on the floor. We decided to go elsewhere versus stay at this Best Western.

10

Diana

May 15, 2023

·

Stayed 1 night

Room was extremely clean, bed was very comfortable. It was quiet with no outside noise. Breakfast was delicious. Highly recommend.

10

Mark

Sep 3, 2024

·

Stayed 1 night

Very clean, good service,

6

Victor

Jun 7, 2025

·

Stayed 1 night

Pool had excess sand and stained in scrape marks at the bottom making it look dirty. Food was ok and daytime front desk personnel was friendly. The cleanup crew and nighttime front desk personnel were not though. House keeping actually came into our room before check out and with the DND sign on the door knob. My daughter was using the toilet with the bathroom door open when they entered. Luckily my wife was a couple of feet from the door and was able to stop them from fully entering and seeing my daughter in disposed.

10

Steven

Sep 8, 2024

·

Stayed 1 night

Clean

10

Elizabeth

Aug 11, 2025

·

Stayed 2 nights

Very nice staff. Hotel was very clean. Breakfast was well done and always stocked.

4

Barbara

Jun 23, 2025

·

Stayed 1 night

We stayed june 20th 2025 and checked out june 21,2025. We stayed in room 219 and we woke up the next morning with bed bug bites on our face and arm. My son slept in the bed next to window and has 0 bites.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, sometimes spacious or with jetted tubs, though decor feels dated for some. Bed firmness and AC performance vary, and occasional odors were noted.

Related guest reviews

6

Scott C.

Jul 23, 2023

·

Stayed 1 night

Air conditioning wasn't working right and the internet was terrible. Room was nice and the breakfast was average.

10

Jennifer

Jun 30, 2025

·

Stayed 2 nights

Well appointed quiet room which served well as our base for a couple of days. Nice breakfast. Workout room was good. Internet was great. Cute town.

8

Weselley

May 14, 2025

·

Stayed 1 night

The staff/owners were very nice, the place was quiet! there is evidence there is recent work to keep the place up, but the rooms are a bit dated and my only real complaint, its too expensive for a hotel along the interstate in a smaller town.... $130 for a room- this should be $79 or $89 and then its a perfect fit.

10

Mary

Oct 31, 2025

·

Stayed 2 nights

Spacious

8

Isabelle

Jun 10, 2025

·

Stayed 1 night

C’est hôtel était bien placé pour notre roadtrip sur la route 66 La chambre propre sauf que la clim fait bcp de bruit dommage Le pommeau de douche est à changer Le petit déjeuner est potable la dame de service est très gentille

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10

JENNIFER

Jan 8, 2023

·

Stayed 1 night

Room was large jetted tub was great bed was comfy

8

Mary

Sep 15, 2025

·

Stayed 1 night

The bed was extremely uncomfortable. Hard mattress to lumpy small pillows. Very uncomfortable sleep

10

Hazel

Jul 19, 2024

·

Stayed 1 night

A very pleasant and cheerful receptionist, good sense of humour. Room spacious with fridge and microwave, handy as a traveller who doesn’t want to eat out all the time.

8

Barbara

Sep 17, 2025

·

Stayed 1 night

Friendly staff, comfy room, quiet. Nice stay at a good price.

6

Jen

Jul 14, 2024

·

Stayed 1 night

The beds were very hard. The kids did enjoy the pool.

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AI-generated summary based on recent guest reviews

Service

Service is frequently friendly and helpful with straightforward check-in. A few guests experienced issues with reservation handling, housekeeping intrusion or late wake-up calls, and isolated rudeness from management.

Related guest reviews

2

Kim

Sep 1, 2024

·

Stayed 1 night

Disappointed in Orbitz. I Prepaid for this reservation and when we arrived the Best Western agent told us "the Orbitz (Expedia) credit card has been declined"although we were charged and pre paid for room the Agent told us she "had to cancel and rebook us" until I could get the Orbitz/Expedia credit card to clear.

8

Catherine

May 12, 2025

·

Stayed 1 night

wake up call came 15 minutes late couldn't reset clock for correct time but staff was so kind and personable, room was clean and comfortable Well done!

10

David

Sep 1, 2024

·

Stayed 1 night

Facility was clean well-staffed, friendly customer service

10

Sarah

Feb 7, 2025

·

Stayed 3 nights

It was clean and the staff was extremeley friendly. We are repeat customers and will return again.

6

Victor

Jun 7, 2025

·

Stayed 1 night

Pool had excess sand and stained in scrape marks at the bottom making it look dirty. Food was ok and daytime front desk personnel was friendly. The cleanup crew and nighttime front desk personnel were not though. House keeping actually came into our room before check out and with the DND sign on the door knob. My daughter was using the toilet with the bathroom door open when they entered. Luckily my wife was a couple of feet from the door and was able to stop them from fully entering and seeing my daughter in disposed.

10

Tamara

Nov 24, 2024

·

Stayed 1 night

Everyone was very nice and helpful

10

Meagan

Jul 8, 2023

·

Stayed 5 nights

Staff was very helpful and friendly!

10

Chloe

Feb 25, 2025

·

Stayed 1 night

wonderful stay! staff was very helpful and knowledgeable!

2

Roger

Oct 23, 2024

·

Stayed 1 night

I was very uncomfortable with how the male staff treated the female staff. The female staff member was trying to help with a situation with my reservation the male manager came in, shushed the female employee when she tried to help, it was really unprofessional and I felt horrible for her, she was the only person actually helping the situation and her boss just came in, made a mess and treated his staff poorly.

2

richard

Oct 7, 2024

·

Stayed 1 night

They screwed my reservation so I took it in stride and offered to pay for an upgrade to what I originally had reserved. The night manager/ housekeeper say she couldn't upgrade reservations mass by Expedia even though I was willing to pay cash for the difference. The room I had asked for was available and the hotel was less than half full. The breakfast sucked with powdered eggs and a faulty waffle maker. Bad bacon.

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AI-generated summary based on recent guest reviews

Location

Convenient, easy-to-find spot near the interstate with restaurants and services nearby; several guests felt the area was quiet and safe. Good base for Pontiac and Route 66 stops.

Related guest reviews

8

joe

Aug 7, 2025

·

Stayed 1 night

Easy access

10

Jennifer

Jun 30, 2025

·

Stayed 2 nights

Well appointed quiet room which served well as our base for a couple of days. Nice breakfast. Workout room was good. Internet was great. Cute town.

10

Gerald

Aug 9, 2025

·

Stayed 1 night

nice place to stay. We driving route 66. Just stayed for 1 night

6

Jennifer

Jun 10, 2025

·

Stayed 1 night

Good location. Needs a lot of updating.

8

Reuben

Apr 12, 2023

·

Stayed 1 night

From beginning to end. Was greeted by a robot-like front desk clerk. She did her job checking me in but I didn't feel welcome. The room was 1st floor east facing a farm field. Had a nice sunrise. The room was clean. Had the usual setup. The king bed was comfortable and the pillows were soft. I actually had a great sleep. Other guests were quiet, fortunately. Had what might have been a 36" inch TV? Clear channels. Decent selection. Had a nice hot shower. The area seemed safe and has places to eat, get coffee, gas and a Walmart. The hot tub was not operational so I didn't even bother with the pool . The biggest let down at this place was the disgusting breakfast. Bagels were literally hard as a rock. The pastries were past the best before date and the coffee sucked. I didn't even chance an attempt at the eggs and biscuits and gravy. Luckily there is a Dunkin'Donuts across the street. The area is convenient right off the interstate. If I was passing by again I would stay, but knowing I would be getting breakfast somewhere else.

10

Paula

May 5, 2023

·

Stayed 1 night

Pontiac is a quaint historic Route 66 town. Lots of restaurants, variety of downtown shops, museums and walkable areas. Enjoy!

10

Lori

Jun 18, 2025

·

Stayed 1 night

Easy to find , plenty of food options .

10

Gary

May 23, 2025

·

Stayed 2 nights

I have stayed at rhis property a number of times and it's always a pleasant stay. The staff is friendly and helpful, the building is clean, and the property is in an easy-to-find location. My only complaint is the coffee could be much hotter. It most always is luke warm.

10

Teresa

Oct 22, 2024

·

Stayed 1 night

It was convenient, quiet and clean.

10

David

Aug 8, 2023

·

Stayed 1 night

Clean and close to the highway.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many found it hot, well-stocked, or very good, while others called it limited or poor, and the area can feel small at busy times.

Related guest reviews

10

Jennifer

Jun 30, 2025

·

Stayed 2 nights

Well appointed quiet room which served well as our base for a couple of days. Nice breakfast. Workout room was good. Internet was great. Cute town.

10

Melissa

Jun 29, 2025

·

Stayed 1 night

I was so tired when I got here, so I appreciated the fast check in. I took a shower, watched a little TV and fell straight to sleep. The hotel is a little outdated and a bit pricey. The breakfast area was not packed and they had plenty of food. I will definitely stay here again.

8

Richard

Apr 9, 2024

·

Stayed 1 night

Check in was great, the room was clean and comfortable. The breakfast area is small with a somewhat limited selection. Overall this hotel is a good choice for a quick overnight stay.

10

Meghan

Jul 28, 2024

·

Stayed 2 nights

We stayed for the races this weekend and found this to be a great hotel. Nice, clean, and quiet. The pool was great and the breakfast was also great! Overall great stay!

8

Reuben

Apr 12, 2023

·

Stayed 1 night

From beginning to end. Was greeted by a robot-like front desk clerk. She did her job checking me in but I didn't feel welcome. The room was 1st floor east facing a farm field. Had a nice sunrise. The room was clean. Had the usual setup. The king bed was comfortable and the pillows were soft. I actually had a great sleep. Other guests were quiet, fortunately. Had what might have been a 36" inch TV? Clear channels. Decent selection. Had a nice hot shower. The area seemed safe and has places to eat, get coffee, gas and a Walmart. The hot tub was not operational so I didn't even bother with the pool . The biggest let down at this place was the disgusting breakfast. Bagels were literally hard as a rock. The pastries were past the best before date and the coffee sucked. I didn't even chance an attempt at the eggs and biscuits and gravy. Luckily there is a Dunkin'Donuts across the street. The area is convenient right off the interstate. If I was passing by again I would stay, but knowing I would be getting breakfast somewhere else.

10

Sandra

Jul 28, 2025

·

Stayed 2 nights

Everything was nice…breakfast, hotel staff, and rooms. It was a comfortable stay and we will definitely stay again.

6

Kerin

Oct 24, 2024

·

Stayed 1 night

The hotel was not that clean. Breakfast is limited. Not the best. I’d stay at the Hampton but there were no vacancies.

10

Alan

Sep 29, 2024

·

Stayed 1 night

Breakfast was amazing, room was good but bed was hard. Woke up a few times to emergency vehicles. Otherwise, a great stay.

10

Elizabeth

Aug 11, 2025

·

Stayed 2 nights

Very nice staff. Hotel was very clean. Breakfast was well done and always stocked.

2

richard

Oct 7, 2024

·

Stayed 1 night

They screwed my reservation so I took it in stride and offered to pay for an upgrade to what I originally had reserved. The night manager/ housekeeper say she couldn't upgrade reservations mass by Expedia even though I was willing to pay cash for the difference. The room I had asked for was available and the hotel was less than half full. The breakfast sucked with powdered eggs and a faulty waffle maker. Bad bacon.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$119
February	$116
March	$108
April	$122
May	$117
June	$113
July	$118
August	$120
September	$119
October	$120
November	$122
December	$122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $144	16 $126	17 $150	18	19
20 $150	21 $131	22 $130	23 $131	24 $131	25 $141	26 $141
27 $131	28 $131	29	30 $131

Su	Mo	Tu	We	Th	Fr	Sa
				1 $131	2 $143	3 $142
4 $131	5 $131	6 $131	7 $136	8 $131	9 $141	10 $141
11 $131	12 $131	13 $134	14 $137	15 $125	16 $147	17 $141
18 $132	19 $132	20 $132	21 $134	22 $132	23 $141	24 $141
25 $132	26 $132	27 $132	28 $134	29 $132	30 $141	31 $129

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Jetted Tub (Oversized Room;With Sofabed)

Standard Room, 2 Queen Beds, Jetted Tub

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Jetted Tub

Standard Room, 2 Queen Beds, Kitchenette

Standard Room, 1 King Bed, Kitchenette

Standard Room, 1 King Bed, Accessible, Bathtub

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Pontiac Inn

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Prices for upcoming dates