Name: The Westin O'Hare
Address: 6100 North River Road, Chicago, Illinois, United States of America, Chicago, Illinois, US
Price range: $190–$550 per night
Rating: 8.8

What guests think

At The Westin O'Hare, travelers praise the convenient airport location with a frequent shuttle, modern spacious rooms, and consistently friendly staff, noting very comfortable beds and generally quiet stays even near runways, making it a reliable stopover or convention base.

Common positives include clean, recently renovated spaces plus useful on-site dining such as the Benchmark restaurant and a Starbucks. Recurring drawbacks are paid or patchy Wi-Fi, expensive parking with occasional cleanliness or security concerns, and inconsistent or unavailable pool or hot tub access. Some guests also mention room noise, maintenance quirks, and occasional check-in or billing issues. Expect a comfortable, convenient airport hotel with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is frequent and convenient, and guests like the on-site restaurant and Starbucks. Gym quality is generally good, but pool/hot tub availability is inconsistent or closed at times, and parking is pricey with some reports of dirty lots and a few security issues.

Related guest reviews

6

Todd

Mar 4, 2023

·

Stayed 1 night

I purposely booked this hotel for the pool and hot tub but found out after checking in, the area was closed and has been for several weeks for maintenance.

10

Albert

Dec 28, 2025

·

Stayed 1 night

Spacious, well insulated room and comfortable accommodations. Very helpful concierge and a super quick shuttle to O’Hare.

10

Thomas

Aug 2, 2024

·

Stayed 2 nights

Property inside was great, perfect weekend for us, clean rooms, safe, and starbucks or dining option. The parking lot was dirty, overgrown, looks unsafe, and the front entrance was dirty, trash cans not emptied. Someone threw up at the trash can and it wasn't cleaned up for the 3 days I was there. Does management even survey what the Customer experiences???

8

Alfred

Nov 2, 2025

·

Stayed 1 night

Clean room. Comfortable bed. Spacious. Lots of charging stations. Good wifi. Very good gym. Friendly reception.

2

Travis

Oct 9, 2023

·

Stayed 2 nights

Very UNSAFE!! My truck was broken into along with 8 other vehicles along with one person being robbed at gun point. Smashed the windows out and still charged me for parking each nite. Will not go back

10

Tyler

Sep 29, 2025

·

Stayed 2 nights

Very clean and comfortable room, amazing onsite restaurant (The Benchmark), friendly and welcoming staff. I only wish that the room had included complimentary WiFi.

6

Adebayo

May 18, 2025

·

Stayed 2 nights

Website said they had a pool, but it was removed two years ago and they haven't updated this. Overall it was a pleasant experience despite the misleading information.

10

Bobbie

Apr 13, 2024

·

Stayed 1 night

We thought the room was attractive and comfortable. The meal we had at the hotel was delicious. The fitness room was well equipped. The shuttle service to and from the airport was a nice perk. Our only complaint was that the beautiful shower had large format tile that was slippery for older travelers.

10

Azra

Mar 20, 2023

·

Stayed 2 nights

Everything was wonderful!! The Starbucks inside the hotel was a great bonus!

10

Aziza

Aug 28, 2023

·

Stayed 2 nights

Parking was too expensive.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public areas are frequently described as very clean and recently refreshed. However, multiple reviews note lapses such as dusty floors, stained or smelly bedding, hair in bathrooms, filthy carpets, and one report of roaches.

Related guest reviews

8

Philip

Oct 27, 2025

·

Stayed 2 nights

Very nice, professional, courteous staff, clean room, quiet

10

Sirinat

Dec 26, 2025

·

Stayed 1 night

Great stay near the airport. The room was nice and very clean. The staff were extremely helpful and friendly. The hotel is conveniently located close to the airport. Parking costs $37, but we booked a room that included parking, which was a great deal and very convenient. Highly recommended.

10

Alexis

May 28, 2025

·

Stayed 2 nights

Really nice hotel. Friendly staff. Hotel is quite well kept. Room was clean and comfortable. Will definitely stay again

4

Paul

Dec 1, 2025

·

Stayed 1 night

Roaches in the room

10

Denise

Jan 21, 2026

·

Stayed 1 night

Clean room and helpful staff.

8

Todd

May 30, 2023

·

Stayed 1 night

The carpets were filthy- over a good stay though

8

Maria

Jul 19, 2023

·

Stayed 1 night

Great location since it’s so close to the airport. They have a shuttle that runs every 20 minutes. The room was so spacious and it had all the amenities. The only two things that need improvement are: 1. The mattress was too lumpy 2. The floor was dirty. There was a lot of dust and it didn’t look like it had been vacuumed.

10

Alexis

May 28, 2025

·

Stayed 1 night

Really nice hotel. Friendly and helpful staff. Well kept hotel and room was clean and comfortable.

6

Todd G

Apr 24, 2023

·

Stayed 1 night

Conveniently located. I appreciated the shuttle, which leaves on the half hour to get me there. But it wasn't very clean -- there was a lot of hair that was not mine that was throughout the facility. Giant hairball on the rug the vacuum didn't pick up, hair in the shower, hair on the bathroom floor and on the vanity. it just signals that it wasn't well tended to. There was also a large stain on one of the queen beds.

10

Muhanad

Nov 21, 2025

·

Stayed 3 nights

Clean room, nice staff.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and typically quiet with very comfortable beds and plenty of outlets. Downsides include no in-room microwaves, occasional noise or lighting and door quirks, some lumpy mattresses or high beds, and paid or unreliable Wi-Fi in some rooms.

Related guest reviews

10

Eswaraprasad

Jun 9, 2025

·

Stayed 1 night

Very comfortable beds. We slept well. Used Westin’s shuttle pickup at O’Hare. It was very quick and convenient.

10

Albert

Dec 28, 2025

·

Stayed 1 night

Spacious, well insulated room and comfortable accommodations. Very helpful concierge and a super quick shuttle to O’Hare.

10

Jasmine

Sep 29, 2025

·

Stayed 3 nights

Shopping outlets nearby. Room service for breakfast and until 11pm. Excellent stay, best bed I’ve ever stayed in a I usually stay in 5 star hotels. 10/10 could not be happier with my stay

4

Elijah

Jun 28, 2025

·

Stayed 3 nights

This property sort of had an issue with Doors. My Shower door just slid open as if the whole building was slanted, the bathroom door didn't shut all the way, the door to the room closes a little too fast and a little too hard. Weird doors. Also while there was a fridge, due to newtons law of conservation of amenities there was no microwave. The bed was uncomfortable like most marriot properties are now and the pillows were pretty lumpy. The bedding was weird you could either have 1 top sheet, 2 top sheets, or the heaviest comforter I've ever used. Overall it is close to the airport and the shuttle driver played a hilarious mix of early 2000's emo rock so the downsides can almost be forgiven but I wouldn't stay there unless you reeeeeeeeeeeeeeeeallly need to be close to the airport

10

Daniel

May 12, 2025

·

Stayed 3 nights

The elevators provided a smooth ride. The room was spacious. The room was quiet. The staff was friendly and helpful. One thing we disliked was the lighting in the room. It seemed dark unless all of the lights were on.

2

Joy

Aug 7, 2023

·

Stayed 1 night

BEWARE: NO FREE WIFI!! That’s right, at this hotel it’s apparently still 1999 because Wi-Fi costs $15. I had to call the front desk on my mobile phone (the in room phone doesn’t work) who told me that I could get a free wifi access code if I had an account. I do have a Marriott account (they apparently own Westin now) but haven’t used it in years. I went through elaborate hurdles to get into the account on my phone (there is of course no way to login on my computer, because I can’t get online). But once I was finally logged in, there was no obvious way to get this alleged code. What a waste of time. Never again! Never again for Westin, never again for Marriott Bonvoy. Also, the room is dingy and not very nice. The shower door makes a terrible noise and won’t stay open. The toilet paper holder is broken. The room never gets truly dark at night because of a light under the bathroom sink and coming in from under the door. This place is a corporate dump. AVOID.

6

Corry

Jun 20, 2024

·

Stayed 3 nights

Wifi in our room was awful and unreliable . The front desk had us contact a help desk to try and resolve rather than them calling to sort it out

8

Saadia

May 21, 2025

·

Stayed 1 night

Beautiful property and spacious rooms, but there is no microwave in the room. The bed was very high. My elderly mother struggled to get in and out of it. There is no pool.

4

David

Apr 21, 2024

·

Stayed 2 nights

The room are sound proof if you’re deaf. The slamming doors vibrating the walls. The hallway conversations, it felt like there were talking to me. I might as well “slept” in the hall, or on the runway.

10

Amber

Sep 29, 2025

·

Stayed 2 nights

The hotel stay was pretty good. The room was very clean but there was no microwave in the room and the bed stand was so small my boyfriend and I could hardly fit anything on it (we had to share one small bed stand). We had never been in a hotel where you had to pay for Wi-Fi so that was strange and no free breakfast, but the staff was all very friendly. I really liked the water feature near the front and how the place was decorated overall.

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Service

Staff are widely praised as friendly, professional, and accommodating, with quick shuttle and helpful front desk teams. A minority report rough check-ins, billing or voucher issues, slow responses for requests, and unhelpful assistance with luggage.

Related guest reviews

10

Marlon Antonio

Sep 26, 2025

·

Stayed 1 night

Friendly and helpful staff, they showed immense care for the short duration of our stay. Would definitely be coming back.

10

Albert

Dec 28, 2025

·

Stayed 1 night

Spacious, well insulated room and comfortable accommodations. Very helpful concierge and a super quick shuttle to O’Hare.

6

Meaza

Oct 30, 2023

·

Stayed 3 nights

I love westin and I like everything that’s where I stay when I travel. This time I had the worst customer service @ the front desk This only one employee but her communication skill is very poor, rude and condescending 3 different times even when I ask for the manager to return a phone charger she had a problem with it. I had to ask another lady to get the manager for me. This morning the same young lady did my check out process it was bad no eye contact at all. Then I came back on purpose to ask about the shuttle service to give her a chance to correct her reaction, but again she gave me a smart ass answer . I westin 4 stars plus hotel but I have 3. it wasn’t in one occasion multiple times clearly she needs some kind of customer service training.she doesn’t look like she is willing to make a minimum effort to speak to customer when in fact that is part of the job. I was going to speak to someone but I didn’t want miss my flight. If westin wants to fix it they can find out who processed my check out. Thanks

2

Richard

Sep 12, 2023

·

Stayed 1 night

The Weston O'Hare went from being a great experience to a horrible one trying to check out as I am handicapped with a herniated disc in my back. I am not allowed to pick up heavy items. I requested a luggage cart to get my things down from the 9th floor and the gentleman with the long colored fingernails said he didn't have a luggage cart and can't get me one. I told him I have an injured back and meed help getting my clothes to the car and he was very rude and unhelpful. to me! Very unacceptble!

10

Mary

Nov 29, 2025

·

Stayed 2 nights

The service was top notched. I ran the Chicago Marathon and they made sure that they accommodate my needs.

8

Dana

Oct 3, 2023

·

Stayed 3 nights

The hotel was truly gorgeous! My problems with the hotel were checking in. After inserting my card to pay and the monies being taken out, I was told to insert again. After several times, I was told that I had not paid even though there was a pending charge. The hotel told me to call my bank and my bank told me to talk To the hotel. There was so much stress and back and forth and I ended up having to use a completely different card. I checked out over the weekend and now there are 2 pending charges for the same amount.

10

Jennifer

Jul 14, 2025

·

Stayed 1 night

Check in staff was very helpful, overall great property and stay!

2

Tompson

Oct 23, 2025

·

Stayed 1 night

A estada no hotel foi no geral boa, porém você fica com uma impressão ruim quando um fato negativo acontece. Reservei um quarto com café da manhã incluso. No check-in recebi um voucher de café da manhã (o que já achei estranho porque demonstrou que existe clientes com tratamento diferente entre os hóspedes). Ao fazer o checkout, não houve cobrança, porém no outro dia identifiquei quase 70 dólares de cobrança indevida, não autorizada, do café da manhã que já estava pago. Entrei em contato para resolver essa situação, porém uma resposta genérica, impessoal e sem solução foi enviada. O reembolso não foi feito. Por isso escrevo essa informação, já que honestidade eu prezo demais. Espero que outros clientes não passem por isso.

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10

Carolyn

Sep 25, 2025

·

Stayed 1 night

The woman at the front desk who checked us in and also gave us extra coffee later on was terrific, very friendly, warm and professional.

2

Stephen

Oct 21, 2025

·

Stayed 2 nights

Check-in was terrible

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AI-generated summary based on recent guest reviews

Location

Very convenient for O’Hare, with a shuttle and easy access to the Blue Line, convention center, Allstate Arena, and outlets. Some light sleepers notice airplane noise.

Related guest reviews

10

Heather

Jul 23, 2023

·

Stayed 2 nights

Property was clean, convenient to/from O'Hare. The noise from the airplanes is to be expected, but also notable for light sleepers.

10

Sirinat

Dec 26, 2025

·

Stayed 1 night

Great stay near the airport. The room was nice and very clean. The staff were extremely helpful and friendly. The hotel is conveniently located close to the airport. Parking costs $37, but we booked a room that included parking, which was a great deal and very convenient. Highly recommended.

8

Sara

Dec 10, 2024

·

Stayed 4 nights

Westin is a great hotel, clean, feels modern even though I think it’s an older hotel. It was also a great location, just over a block to the L station and not too terribly far from the convention center, which was the reason we were there. It’s a good hike though, so if you have any mobility issues and you’re trying to walk to the convention center it might be too much of a hike. Other than that, I just had two issues with it: - you’re not able to control whether or not you have “heat” or “cool” running. We were there in winter and the room was too hot, made it really hard to sleep. We could only get the temp down to 65 and there was no way to turn the “cool” option on. Ok fine, we tried turning it off…it got unbearably stuffy. We tried opening the window to get fresh air in…it’s in the direct path of landing airplanes at O’Hare so having the window open was incredibly loud any time a plane went over. Not too much of a problem for me as I’m a heavy sleeper once I’m asleep, but it kept my partner awake until we had to close it…then we were both kept awake because of how hot it got in the room. -the shower floor has no grip and was incredibly slippery. I ended up having to put a towel down inside the shower while I showered so I wouldn’t slip. Maybe add a rubber mat to the bathroom so people don’t slip in the shower. Again overall this was a great hotel, just not sure if we’d stay there again because of the temperature issues.

10

charlie

Oct 13, 2025

·

Stayed 2 nights

Hotel lobby and room were very nice. Location was within a short walk of train and the airport shuttle was a great convenience. Food in restaurant was excellent

10

Kim

Apr 30, 2024

·

Stayed 3 nights

The Westin was close to the conference center and walking distance to some great food and a convenience store too!

10

Ajesh

Aug 11, 2024

·

Stayed 1 night

Perfect and close to the allstate arena

10

Deborah

Aug 12, 2025

·

Stayed 1 night

Close to the airport

10

Teresa

Jan 6, 2025

·

Stayed 2 nights

Clean, near convention center and shopping.

10

Shaheerah

Jul 29, 2023

·

Stayed 1 night

perfect location

10

Arthur

Jun 15, 2024

·

Stayed 1 night

Great location to the airport. A perfect property for a quick in and out of Chicago. Enjoyed it greatly.

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AI-generated summary based on recent guest reviews

Dining

On-site dining earns positive feedback for quality and a good breakfast buffet, and Starbucks is a handy perk. Complaints focus on high prices, limited variety or hours, and lack of free breakfast.

Related guest reviews

8

Barbara

Feb 20, 2024

·

Stayed 2 nights

There was starbucks and a restaurant Thought they had a place that we could get snacks and sandwiches

6

Brandon

Aug 5, 2024

·

Stayed 2 nights

High Restaurant Prices; Limited Dining in walkable distance

8

Nicole

Dec 8, 2024

·

Stayed 1 night

It was nice for what we needed. Nothing to right home about but no complaints. Actually the chicken wings at the restaurant were amazing!! 5 stars for the restaurant.

10

Jena

Feb 18, 2024

·

Stayed 1 night

The room was excellent! Very quiet despite the activities taking place in the lobby! Very clean and comfortable. And we really appreciated the fact that the hotel shuttle ran from the airport 24 hours, a very welcome thing after a day of terrible air travel, delays and cancelations. My only regret is that we only needed to spend one night, certainly would have liked to have stayed longer given the wonderful accommodations and top notch customer service! Will definitely stay here when we come back to Chicago for a longer visit!

4

Debbie

Aug 13, 2023

·

Stayed 1 night

The hot tub was very dirty and only one jet worked. The Wi-Fi was not free, there was no sofa bed, the hotel did not smell good, the front desk employees were not friendly, there was no microwave, and breakfast was expensive. Not worth the money.

10

charlie

Oct 13, 2025

·

Stayed 2 nights

Hotel lobby and room were very nice. Location was within a short walk of train and the airport shuttle was a great convenience. Food in restaurant was excellent

8

Jamie

Oct 15, 2023

·

Stayed 2 nights

I wish the property had free breakfast. I also wish the parking was free or reduced rate for staying in the hotel. loved that the convention I attended was in the hotel.

10

Tyler

Sep 29, 2025

·

Stayed 2 nights

Very clean and comfortable room, amazing onsite restaurant (The Benchmark), friendly and welcoming staff. I only wish that the room had included complimentary WiFi.

10

Maisie

Apr 7, 2025

·

Stayed 3 nights

The staff was amazing. The restaurant was top tier we ate there for almost every meal. Highly recommended

10

Elisabeth

Oct 28, 2024

·

Stayed 4 nights

The staff went above and beyond to meet our requests and help us navigate the area. They were friendly, kind and responsive. The property was immaculate. In house restaurant had an amazing breakfast buffet for a reasonable cost.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$202
February	$232
March	$246
April	$266
May	$274
June	$297
July	$300
August	$290
September	$273
October	$287
November	$248
December	$209

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $550	15	16	17 $316	18 $263	19 $271
20 $295	21 $365	22	23	24 $293	25 $244	26 $256
27 $209	28 $313	29	30

Su	Mo	Tu	We	Th	Fr	Sa
				1 $247	2 $219	3 $219
4 $244	5 $418	6	7 $505	8 $469	9 $294	10 $317
11 $246	12 $313	13 $374	14 $374	15 $217	16 $225	17 $220
18 $225	19 $437	20 $483	21 $404	22 $266	23 $220	24 $209
25 $198	26 $322	27 $367	28 $409	29 $244	30 $190	31 $194

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds

Premium Room, 2 Queen Beds

Room, 1 King Bed (Hearing Accessible)

Room, 2 Double Beds (Mobility Hearing Access, Roll-In Shower)

Room, 2 Double Beds (Mobility Hearing Accessible, Tub)

Room, 2 Queen Beds

Executive Suite, 1 King Bed with Sofa Bed (Hearing Accessible)

Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Deluxe Suite, 1 Bedroom

Executive Suite, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Room, 1 King Bed (Mobility Accessible, Tub)

Premium Room, 1 King Bed (Hearing Accessible)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 2 Double Beds (Mobility Accessible, Tub)

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed (Mobility Accessible, Tub)

Room, 2 Queen Beds (Hearing Accessible)

Executive Suite, 1 King Bed with Sofa Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin O'Hare

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Prices for upcoming dates