Name: Best Western Inn of St. Charles
Address: 1635 East Main Street,St. Charles,Illinois 60174,US, St. Charles, Illinois, United States of America, St. Charles, Illinois, US
Price range: $70–$189 per night
Rating: 6.7

What guests think

Reviews of Best Western Inn of St. Charles describe a basic, budget-friendly, motel-style property with mixed cleanliness and aging rooms, where a closed outdoor pool and variable breakfast quality are common themes across recent stays.

Travellers appreciated the convenient location near downtown, Geneva, and the Arcada Theatre, and many felt the price offered good value. Service feedback is mixed, with reports ranging from friendly, accommodating front-desk help to billing mistakes and unresponsive or rude interactions. Expect a no-frills stay with trade-offs between price and condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Motel-style property with exterior corridors; the outdoor pool has been closed across many stays. Parking is available and plentiful.

Related guest reviews

2

Ashley

Jul 8, 2023

·

Stayed 1 night

Stayed the night in the jacuzzi room and had to listen to them bag and repair the room right across the room. Vending machines are broken and pool isn’t open due to remodel, however nothing is even being done and they don’t tell you the pool is closed until you get there and have no choice but to pay because you can’t cancel at that time.

4

Thomas

Jun 22, 2023

·

Stayed 1 night

This hotel was an old hotel from the 70-80's that had new floors, new bedspreads and a new Vanity top in the bathrom.The staff at check in were quite unprofessional. The pool was not only not open but had trash on the cover and no water in it at all. The bde sheets were worn but ok. The location was great, nice restaurant next door and church 1/2 mile down the road. However, I would only recommend this hotel as a last resort.

6

Michael

Jul 20, 2024

·

Stayed 1 night

The outdoor pool was not available.

4

Ross

Jul 12, 2024

·

Stayed 1 night

It was a 2.5-star motel. Clean... enough. The cheap bath towels felt like 40-grit sandpaper. This orange gunk was all over the halls, and the pool wasn't open. Breakfast closed at 9:00 am, which is too early for a Sunday. The desk clerk felt a bit creepy. The whole experience was just... 2.5 stars.

6

Louise

Jul 28, 2023

·

Stayed 1 night

Furniture not in the best condition. Already left, desk chair was shredding , what a mess! No pool available in 95 degrees day!

8

Michael

Jul 7, 2024

·

Stayed 3 nights

The swimming pool was broken and didn't know when it would be fixed

8

Spencer

Jun 11, 2023

·

Stayed 1 night

Great for the budget and location. Pool still closed, litter on the tarp. Quiet and private. Best night of sleep I’ve had in months. 10 for the bed.

10

Michael

Jan 25, 2024

·

Stayed 1 night

Large clean rooms and big parking lot

10

Ramon

Jul 7, 2023

·

Stayed 3 nights

Quiet,plenty of parking space

4

Dawn

Aug 19, 2025

·

Stayed 2 nights

The pool is not functioning and it doesn't look like they are going to fix it. Not a big deal, but that was one of the reasons we stayed here. Update the pictures and description to show that. Pretty clean, but the fabric shower curtain was filthy. Lots of weeds, so it doesn't look like they are taking care of the property.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many rooms are reported clean, but others note dirty bathrooms and floors, stained or dusty fabrics, strong odors, and occasional pests.

Related guest reviews

2

Ronald

Nov 3, 2023

·

Stayed 1 night

Bed sheets were stained, walls were stained brown/black, shower had mold in it…the room was gross

10

Carolyn

Jun 1, 2025

·

Stayed 1 night

The room was clean and quiet. The amenities were appreciated and up to standard. The staff was kind and helpful.

6

farah

Nov 20, 2023

·

Stayed 1 night

I had a good experience staying in Best Western, in Plymouth, NH. However, the Best Western in St. Charles was an exception. Very dirty floors in the bathroom and dirty carpets. The iron board was broken. It looked like a lower class motel; not the best representation of the Best Western brand.

10

Valerie

Oct 12, 2025

·

Stayed 1 night

The room was clean and the bed comfortable. The curtains however were in quite poor condition, the sheer panel especially was dry rotted and shredding. Other than that the stay was great for the cost.

8

Maryanne

Jul 7, 2024

·

Stayed 3 nights

Our stay was ok hotel is outdated but thankfully had no carpets but we were greeted with 2 cockroaches that was ewww but we didn’t make a fuss about it because you pay for what you get…

4

DAVE

Jun 22, 2025

·

Stayed 9 nights

Check in was a disaster. Did on line check in and at registration they had nothing. Then they point out my registration was for a second floor when I asked for a room on the first floor felt like they wanted to charge me more. I booked a nine day stay. Police and ambulance there one night. Was accidentally billed $592 to my card. Took the whole stay to get a credit for it. Left my slippers at home. Walked barefoot on floor. Feet were black. Room was dark but ok. Had a weird smell at check in. Kinda like a smokers room covered up with something. The wind kept blowing our door and it always felt like someone was there. The stoke plate needed to be adjusted. The breakfast was ok. Powdered eggs and bacon where ok.

6

Joyce

Jun 17, 2023

·

Stayed 1 night

Front desk was friendly and efficient. The room could have been cleaner. The curtains were covered with a thick layer of dust.

2

Adriene

Aug 19, 2025

·

Stayed 2 nights

Dirty, old and run down

4

Dawn

Aug 19, 2025

·

Stayed 2 nights

The pool is not functioning and it doesn't look like they are going to fix it. Not a big deal, but that was one of the reasons we stayed here. Update the pictures and description to show that. Pretty clean, but the fabric shower curtain was filthy. Lots of weeds, so it doesn't look like they are taking care of the property.

2

Enzo

Jul 31, 2025

·

Stayed 1 night

I’m waiting to get my money back. I didn’t stay there. It was dirty.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated with frequent maintenance issues and mixed noise levels; bed comfort is often poor with sagging or hard mattresses and small pillows. A few guests noted larger rooms.

Related guest reviews

10

Jennifer

Mar 18, 2024

·

Stayed 1 night

Room was huge and very clean. Great amenities. Bed was comfortable.

4

Lisa Gironda

May 25, 2025

·

Stayed 1 night

Firstly, your company sends me a nice text welcoming me and asks that if I need anything to text. I did request more pillows and never heard back. Paper thin walls. Heard drunk neighbors have an argument at midnight. After that heard upstairs person in high heels clomping around. Then at 8am your company texts me and asks when I’m checking out! Terrible customer service!

4

Sara

Jul 6, 2024

·

Stayed 4 nights

It was a convenient location but the room i stayed in was not impressive. The bed was very uncomfortable, I did not have water pressure in the shower, and the main light of the room flickered often. I was only in for a few days and was going in and out, it was an okay stay but I would probably choose someplace else who maintains their rooms. Additionally I was not informed housekeeping was limited unless requested, read that on a sign as I was checking out. I feel like all guests should be verbally communicated that piece.

6

Anita

Oct 13, 2024

·

Stayed 2 nights

The bed was rock solid and the pillows were really small.

8

jennifer

Aug 6, 2025

·

Stayed 1 night

The mattress was saggy, so a little uncomfortable, but overall a clean, decent, budget-friendly room. Good breakfast.

8

Dennis

Jul 27, 2025

·

Stayed 1 night

The room was nice, but the beds were old and uncomfortable. The outside needs a major clean up and the grass needs to be cut and bushes trimmed.

6

Earl Keith

Jul 29, 2025

·

Stayed 1 night

Hotel is dated and definitely overdue for an update. Room was dated but clean. Common areas seem very neglected. Internet speeds were ok.

4

Adryanna

Oct 21, 2024

·

Stayed 2 nights

Very misleading from the pictures. This is basically a motel. The room is outdated, smelled of dust, peeling wallpaper and bathroom lining. There was trash on the property and we saw the employees smoking outside on numerous occasions. There was never anyone in the lobby to ask for help. I feel scammed. I will never be staying at this place nor any Best Western. And I will NOT be booking with Expedia ever, they will not help you if the property doesn't want to refund you anything. Never again.

4

CAROL

Aug 24, 2024

·

Stayed 2 nights

We would not stay there again. There was a broken framed picture on the wall that could have fallen apart and hurt someone. There was a broken light bulb, dangling from the socket that could have broken and caused a fire. The walls were dirty and the bathroom was dirty. And there were 2 broken chairs.

8

Tom

Jun 9, 2024

·

Stayed 1 night

Worse king bed we have sleep in. It was sleeping in a bowl. It sagged real bad

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AI-generated summary based on recent guest reviews

Service

Service is mixed: several guests praised friendly, accommodating staff and smooth check-in, while others reported billing errors, unresponsiveness, and unhelpful or rude interactions.

Related guest reviews

10

Joel

Apr 17, 2023

·

Stayed 1 night

Good economic option. Comfy beds, all the basics with no frills. Highlight was customer service at the front desk. Very friendly and above-and-beyond helpful.

2

Lawrence

Jun 16, 2025

·

Stayed 7 nights

Make sure you call the property before you arrive to make sure you are getting the room you booked. Valance hanging off the wall over curtains. Base of toilet dirty. Coffee lines on wall from a previous occupant. Person behind counter less than helpful. Not worth the price. Next visit to St. Charles we will stay elsewhere.

4

Lisa Gironda

May 25, 2025

·

Stayed 1 night

Firstly, your company sends me a nice text welcoming me and asks that if I need anything to text. I did request more pillows and never heard back. Paper thin walls. Heard drunk neighbors have an argument at midnight. After that heard upstairs person in high heels clomping around. Then at 8am your company texts me and asks when I’m checking out! Terrible customer service!

10

susan

Feb 19, 2023

·

Stayed 1 night

The night manager Nick was wonderful! I arrived very late due to my flight being delayed several times, and Nick was pleasant and checked me in quickly. He made a bad travel experience end on a very good note!

2

Calvin

Apr 12, 2023

·

Stayed 1 night

Rude staff at checking in. They acted as though they don't want guests and seemed surprised I walked in. Never again.

10

Carolyn

Jun 1, 2025

·

Stayed 1 night

The room was clean and quiet. The amenities were appreciated and up to standard. The staff was kind and helpful.

2

STEVEN

May 11, 2025

·

Stayed 1 night

The front desk clerk double charged me for the room. I brought it to his attention and he wouldn't change it. Claims Expedia charged me when it clearly said days Inn st. Charles in St. Charles , ill Twice. I had to make a claim with my bank instead of owning responsibility. I only stayed 1 day because of it! Stressful for sure and I couldn't rest knowing i was doubled charged and spent 2 hours on the phone.

10

GARY

Aug 13, 2023

·

Stayed 1 night

THE MANAGER JIMMY WAS VERY ACCOMIDATING AND FRIENDLY, THANKS FOE EVERYTHING !!!

4

DAVE

Jun 22, 2025

·

Stayed 9 nights

Check in was a disaster. Did on line check in and at registration they had nothing. Then they point out my registration was for a second floor when I asked for a room on the first floor felt like they wanted to charge me more. I booked a nine day stay. Police and ambulance there one night. Was accidentally billed $592 to my card. Took the whole stay to get a credit for it. Left my slippers at home. Walked barefoot on floor. Feet were black. Room was dark but ok. Had a weird smell at check in. Kinda like a smokers room covered up with something. The wind kept blowing our door and it always felt like someone was there. The stoke plate needed to be adjusted. The breakfast was ok. Powdered eggs and bacon where ok.

10

Andrea

Jun 20, 2024

·

Stayed 1 night

Quick and easy check in, and even let me in early! Very friendly

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Location

Convenient location near downtown St. Charles, the Arcada Theatre, and Geneva, with restaurants nearby. Some mention traffic proximity but most found it workable or quiet.

Related guest reviews

8

Lucy

Jun 23, 2023

·

Stayed 1 night

Great staff! All very friendly and the room itself was nice! Outside of the building just looks a bit run down. Our shower handle popped right off and one of the towels looked like it had a small stain on it, but otherwise everything was good and only a few minutes from downtown.

10

Krishna

Aug 12, 2024

·

Stayed 4 nights

Had a 4 night stay at the property. Well maintained place that offers a decent free breakfast. Located around central Main Street.

8

Jonathan

Sep 7, 2024

·

Stayed 1 night

Convenient location, nothing special but would stay here again, staff were great.

8

Richard

Jan 23, 2023

·

Stayed 2 nights

Nice property in convenient location to downtown STC.

10

Kathleen

Oct 30, 2023

·

Stayed 1 night

This is very convenient to any part of St. Charles. It was attractive and clean.

10

Keri

Aug 24, 2024

·

Stayed 1 night

good location for the Arcada Theater show we attended and a good restaurant next door.

10

Chris

Feb 18, 2024

·

Stayed 1 night

The place to stay for a show at the Arcada Theatre. It was SO cold the night we stayed and the room was nice and warm when we arrived. Clean, comfortable. Flat screen HDTV with remote. Nice shower and bed. Frig and microwave. You are staying on the main drag so you are close to everything. The restaurant next door has delicious food!!

8

Jeffrey

Dec 8, 2023

·

Stayed 2 nights

Overall good, next to main road and a little loud. Chair in room smells like urine.

8

Ron

Jun 19, 2025

·

Stayed 1 night

Easy drive to downtown.

10

Brendan

Sep 17, 2024

·

Stayed 1 night

Spent 1 night so I could do a full day in Geneva, it’s a very short drive from there, the complementary breakfast is pretty good

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Dining

Complimentary breakfast is available with mixed feedback—some found it good, others called it mediocre, limited, or served cold, with an early closing time noted by some. Guests often recommend the restaurant next door.

Related guest reviews

2

John

Sep 27, 2023

·

Stayed 3 nights

room reeked with i guess disinfectant . came back one evening water in sink and toilet was brown. took sample to front desk he took picture of it . went for breakfast at 6;15 am eggs and sausage where cold

8

jennifer

Aug 6, 2025

·

Stayed 1 night

The mattress was saggy, so a little uncomfortable, but overall a clean, decent, budget-friendly room. Good breakfast.

10

Keri

Aug 24, 2024

·

Stayed 1 night

good location for the Arcada Theater show we attended and a good restaurant next door.

4

Ross

Jul 12, 2024

·

Stayed 1 night

It was a 2.5-star motel. Clean... enough. The cheap bath towels felt like 40-grit sandpaper. This orange gunk was all over the halls, and the pool wasn't open. Breakfast closed at 9:00 am, which is too early for a Sunday. The desk clerk felt a bit creepy. The whole experience was just... 2.5 stars.

8

CARL

Aug 13, 2025

·

Stayed 1 night

Free breakfast mediocre and bed not very good. Seemed clean.

6

john

Sep 12, 2023

·

Stayed 1 night

Property location is very conveneient, but decore is older and worn. We felt safe and it clean, but not what we expect when compared with Comfort or Hilton which were priced similarly. Breakfast area coffee machine not in service--meh. Probably be a last resort in the future.

6

Sheri

Nov 1, 2025

·

Stayed 1 night

Staff was fine. Could use a few more towels and bathroom fan was nosiywhile operating. Floor lamp was ki d of broken, yet still worked. We also got locked out of our room before check out but staff was accommodating. Breafast doesnt have much to much to offer.

2

Laura

Sep 28, 2023

·

Stayed 2 nights

breakfast was not enough for the people attending. bathroom was dirty. towels were dingy and thin. old whole wing needs attention to detail and upgrades.

10

Brendan

Sep 17, 2024

·

Stayed 1 night

Spent 1 night so I could do a full day in Geneva, it’s a very short drive from there, the complementary breakfast is pretty good

8

Barry

Apr 29, 2024

·

Stayed 1 night

We just stayed one night, but were happy with our stay. Comfortable, clean, quiet in a good location. My only complaint was the strong smell of cleaner that was used on the floor or the bedding. I believe it was the bedding because the pillows had a strong smell from a cleaning agent. I considered asking for a room change but we left the door open for about 90 minutes and that helped. There is a fantastic restaurant next door called the Colonial Cafe, which has great food, and a wide variety of ice cream desserts.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$67
February	$78
March	$80
April	$89
May	$102
June	$100
July	$97
August	$105
September	$81
October	$76
November	$74
December	$67

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $94	17 $88	18 $171	19 $189
20 $79	21 $77	22 $70	23 $83	24 $97	25 $157	26 $172
27 $78	28 $83	29 $77	30 $79

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $109	3 $122
4 $81	5 $91	6 $93	7 $91	8 $98	9 $122	10 $125
11 $81	12 $85	13 $90	14 $92	15 $96	16	17 $154
18 $84	19 $84	20 $78	21 $91	22	23	24 $138
25 $76	26 $74	27 $77	28	29 $73	30	31

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Monthly average prices

About this property

Location

Room options

Deluxe Room

Luxury Room

Deluxe King Room

Standard King Room

Standard Room

Standard King Room (Annex)

Deluxe Double Room

Double Room Disabled Adapted

Room

Standard Suite

Suite

Standard 2 Queen Room

Standard Room (Accessible)

Standard King Suite with Jacuzzi

Standard Double Room (Accessible)

Standard 2 Double Room

Executive Room

Standard Queen Room (Accessible)

Standard 2 Queen Suite

Standard King Room (Accessible)

Standard King Suite

Room with 2 Double Beds

Room Disabled Adapted

Deluxe 2 Queen Room

Suite 2 Double Beds

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Good to know

FAQs about Best Western Inn of St. Charles

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