Is parking available at the property?

Parking is available on-site. Specific details regarding the type of parking and any associated costs are not provided.

What type of breakfast is offered and what are the serving hours?

A complimentary hot breakfast is served daily, providing a variety of options to start the day. Specific serving hours are not mentioned.

Are pets allowed at the property?

Pets are allowed in specific rooms only, with a pet fee of USD 20 per pet, per night. A pet deposit of USD 50 per stay is also required. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers disabled access, including wheelchair-accessible facilities and step-free entrances. Specific details about accessible rooms and bathrooms are not mentioned.

What is the location of the property in relation to key landmarks?

The property is located on East Main Street in St. Charles, approximately 1.7 miles from downtown St. Charles, 1.8 miles from the Arcada Theatre, and 2.2 miles from Pottawatomie Park. It is conveniently accessible from major roads.

Does the property have a swimming pool?

Yes, there is an indoor heated pool available. The seasonal pool is open from May to September.

Quality Inn & Suites St Charles - West Chicago

Average nightly price at Quality Inn & Suites St Charles -West Chicago by month, last 12 months (USD)
Month	Average price
January	$68
February	$66
March	$72
April	$80
May	$95
June	$90
July	$96
August	$95
September	$95
October	$89
November	$75
December	$69

What guests think

At Quality Inn & Suites St Charles -West Chicago, travelers frequently praise friendly staff, comfortable rooms, convenient location near downtown and the Arcada Theatre, and value, while noting basic breakfast, dated areas, and facilities that can be inconsistent.

Parking is easy, but the two-story building has no elevator for second-floor rooms. Maintenance and housekeeping can be hit-or-miss, with reports of slow drains, weak water pressure, malfunctioning TVs or AC, and occasional odors or cleanliness lapses. Wi-Fi and the outdoor pool are inconsistent, with multiple notes about slow internet and pool closures or cleanliness. Expect a straightforward, good-value base near town rather than a full-service stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is easy, and the property is pet friendly. Facilities are basic: a two-story building with no elevator, and the outdoor pool availability and cleanliness vary from well kept to closed or dirty.

Related guest reviews

8

John

Jul 29, 2025

·

Stayed 1 night

Nice room, comfortable bed, icy cold air! Very nice outdoor swimming pool. Coffee good, breakfast ok but no egg/sausage option, just waffles, cereal etc. Staff is attentive. Great deal for the money!

8

Roseanne

Sep 20, 2025

·

Stayed 3 nights

The internet was painfully slow, and there is no elevator to the second floor. But everything human related was great! Staff was friendly, competent and helpful

4

Donald

Aug 3, 2025

·

Stayed 3 nights

Hotel is under remodel and we get that. However to get to our room we had to walk past the hallways that are filled with construction. That was after we were never told how to get to our second story room. We went up stairs from the lobby could not find our room for the clerk to tell us oh sorry you have to go all the way down the first floor hallway because the second floors are not all connected. No elevators as well. Went to the pool. Pool was absolutely filthy. Not sure the last time it was cleaned. There was shredded babys poop super pieces all over the pool deck . Woman's fake eyelashes. I spent an hour skimming the pool before I would get in. That is how filthy it was. Hotel room had a punch hole in the bathroom door. Beds were flat and stiff. And ac was on the lowest setting and yet the room was never cold.

6

Amanda

Sep 26, 2025

·

Stayed 2 nights

First, there was no elevator to the 2nd floor, 3 girls packed for a weekend and couldn’t use the cart available and we had to carry everything up to the second floor. Room definitely wreaked of cigarette smoke! The yup did not drain, water was up to the first girl’s ankles after 20 minutes, the next day water was up to the 2nd girls knee caps!We had to open the window immediately. Overall the beds were comfy and clean and firm! Staff was no where in sight to get extra toilet paper or towels. But the price for the occasion was worth it.

10

Robin

Jul 7, 2025

·

Stayed 2 nights

Was there for a conference that I had to attend. Very quiet and nice. No elevator only stair access.

6

DY

Nov 3, 2025

·

Stayed 3 nights

We didn't have breakfast so can't speak to that. Parking was excellent, the room was ok. Relatively clean, not enough towels, not enough paper products (kleenex and tp), and the toiletries were close to empty and the bath soap was barely useable. It was perfectly located to our activities and relatively quiet. It was inexpensive, so we got what we paid for.

10

Patrice

Oct 9, 2023

·

Stayed 1 night

Very friendly staff. Rooms are quite and beds are comfortable. Ideal when traveling with a pet.

8

Nancy

Aug 18, 2025

·

Stayed 1 night

It was an ok stay. Seemed to be part of the original hotel so dated and minor maintenance things. Brought it up to the desk when leaving and they were quite pleasant about it snd no doubts itvwas taken care of. Nice to know there is a pet friendly place near our daughters place.

10

Song

Oct 13, 2025

·

Stayed 1 night

The room is very clean, the staffs are nice. The parking is easy. Everything is great! Thanks!

8

Kathi

Aug 9, 2023

·

Stayed 1 night

At check in asked about the pool and he said it is closed for now. We were really disappointed because we had our niece with us and that's one of the reasons we booked there. They said since we booked thu z third party they didn't have that info, but at their own website it was listed that the pool was closed. That was are only disappointment. Otherwise, clean hotel that offers a Continental breakfast in am included.

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Cleanliness

Many guests report clean or spotless rooms and public areas, but feedback is inconsistent. Some encountered unclean rooms, smoke or musty odors in hallways, and occasional issues like hair, under-bed debris, pests, or stained furnishings.

Related guest reviews

8

Therese

Nov 22, 2025

·

Stayed 1 night

The room was very clean and conveniently located on the first floor. Our check in clerk was very efficient and personable.

8

Maria

Nov 30, 2025

·

Stayed 1 night

The room was spotless. We were greated and helped right away by friendly staff!

4

James

May 17, 2025

·

Stayed 3 nights

We were given a room upon check in that was not cleaned. Once we we got a clean room our room was never cleaned again or even bed made the duration of our stay. Would not recommend

6

Samuel

Feb 13, 2024

·

Stayed 2 nights

Hallways smell like cigarettes

8

Scott

Dec 28, 2025

·

Stayed 2 nights

Room and hotel public areas were clean and well maintained. Good location.

6

Heather

Oct 13, 2025

·

Stayed 2 nights

The location of this hotel is good but it needs some work. Had an issue at check in time. Part of my group arrived before me and were given a room that wasnt cleaned. When I arrived later we were also given a room that wasnt cleaned. They were quick to assign a different room but it seems bad that we both received dirty rooms. The second room they gave us was fine except there was no lense in the door peep hole.

10

Carolyn

Sep 24, 2025

·

Stayed 2 nights

Room was clean and comfortable. Staff friendly, good attitude.

6

Stacey

Jul 27, 2023

·

Stayed 1 night

Underneath the beds were completely disgusting: food, trash, dirty sock, etc. There was hair in the bathtub and the sink. Front desk staff were friendly and helpful.

10

Jeanne

Nov 28, 2023

·

Stayed 1 night

Facility was very clean and updated. Nice frdge and microwave. Loved my room. It was very clean and mkdern.

2

Jennifer

Sep 9, 2025

·

Stayed 2 nights

The picture you show of the lobby might be the hotels dream. I had nothing but problems. The room was old, filthy and the shower didn't work. Nor the hot tub but i didn't care about that. The screen outside the window was torn and flapped all night. It was one thing after the next and I left early the next day. Unbelievably bad.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and often spacious for the price, though decor and furnishings can feel dated. Wi-Fi can be slow or spotty, and some guests experienced TV or HVAC problems and limited soundproofing.

Related guest reviews

10

James

Oct 24, 2024

·

Stayed 1 night

Great hotel close to the Arcada Theatre with plenty of dining options nearby. Clean and spacious rooms.

10

Johanna

Jun 1, 2023

·

Stayed 1 night

Great value in St. Charles. Clean, comfortable rooms. Friendly staff.

8

Roseanne

Sep 20, 2025

·

Stayed 3 nights

The internet was painfully slow, and there is no elevator to the second floor. But everything human related was great! Staff was friendly, competent and helpful

8

Thomas

Nov 13, 2025

·

Stayed 1 night

The TV in our room did not work. The rest of the stay was fine.

10

Carlos

Nov 7, 2025

·

Stayed 1 night

Front desk check in quick and easy. Room is a good size.

8

Kei

May 1, 2024

·

Stayed 1 night

Hotel was just what we needed. A place to sleep for one night. Considering the prices in the area, it was exactly what we expected. The property is starting to look a little dated, but still clean and comfortable. The walls/door is not very sound proof. People were standing in the hall talking early in the morning, and we could hear it loud and clear. Breakfast was a continental breakfast (cereal, bread/bagel, waffle maker, yogurt, milk, juice, coffee). So, if you need meat/protein or sugar-free options in the morning, expect to go find food elsewhere. Overall, good for somewhere safe to sleep in the St. Charles area.

10

Lisa

Oct 11, 2025

·

Stayed 1 night

Friendly service, bed was comfy and had the best pillows!!

4

stephanie

Jun 23, 2025

·

Stayed 2 nights

The room itself was decent, adequate for what i needed. The air conditioner did not however work on the hottest days of the year so far. I set the temp to 60 and the air barely ran and the room remained hot. I ended up requesting a fan for the 2nd night to be able to sleep. They said the air was working fine as it eould kick on for a out 3 minutes and shut off before cool.

8

Donald

Sep 5, 2025

·

Stayed 2 nights

This hotel is what you would expect for the price. It's in town right on Il 64, so good access to nearby main roads. Be aware it's a 2 floor property and there are no public elevators. My room was a pretty good walk from the lobby. Once you have a key card, you cane park near a closer entrance which helps. It's not what I'd call a newer hotel, but appears to be decently maintained.

6

Scott

Sep 5, 2025

·

Stayed 5 nights

Room was comfortable. Shower drained too slow, so you were standing in 6" of water when done. Wifi only worked reliably in the morning. Both of my devices couldn't connect in the evening due to "failed to retrieve IP" error messages. People knocking on my room window at night kept me up.

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, helpful, and efficient at check-in and during stays. Some reported front-desk delays, policy disputes or upsells, and occasional unprofessional interactions.

Related guest reviews

10

Brandi

Aug 25, 2025

·

Stayed 2 nights

We had a great experience. Check-in was quick and easy. The staff were so friendly and helpful. I wish there were more breakfast options, but I cant complain because it's free!

2

Nicole

Sep 9, 2025

·

Stayed 1 night

Unfortunately we ended up not staying here. After check in we drove around to the entry where our room was closest to. There were several groups of people in camping chairs hanging out in the parking lot. The room itself was clean, but old and warn down. We then remembered to relay we had a service animal. I called the front desk, where we were told we had to move rooms. We were on a tight schedule so I had planned to just swap out the keys with the front desk. I was then told at the desk that they were making a note on our file about having a ‘pet’ and I would need to talk to the supervisor in the morning before leaving. I was told we would be getting a pet fee and that was the reason we needed to speak to the supervisor. I relayed, again, that we had a service animal and not a pet. This became an issue to the point where we no longer felt comfortable staying. If you have a service animal, don’t bother trying this place.

10

Thirupathi

May 15, 2025

·

Stayed 5 nights

Staff is friendly and I had an early check-in and they were able to accept it.

4

raymond

Jun 8, 2025

·

Stayed 1 night

They told me my booked room was a smoking room. I did not book a smoking room. They told me they would change me to a non-smoking room only if I paid an additional $110. I declined this obvious attempt to get more money out of me.

8

Gary

Aug 6, 2024

·

Stayed 1 night

Should have a person at the check-in desk.

10

Clarence

May 11, 2025

·

Stayed 1 night

Property was well kept and staff was pleasant and courteous.

8

Melodie

Dec 5, 2025

·

Stayed 2 nights

Very friendly staff

6

candace

Jun 10, 2025

·

Stayed 2 nights

The check in process took forever as there was no one at the front desk. The staff was just there to do the job, nothing more. The location of the property was very good.

10

Sarah

May 27, 2025

·

Stayed 1 night

Check in was seamless and quick. Room was clean and comfortable. Breakfast was good. Very happy with my stay and would definitely go back. Staff was also VERY friendly and helpful.

4

George

Sep 4, 2025

·

Stayed 6 nights

Did not like not being able to leave the hotel earlier than expected. Forced to stay an extra day. Had to change rooms because our first room was made available to someone else. Very embarrassing to find that your key don’t work.

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Location

Convenient location near downtown St. Charles, the Arcada Theatre, restaurants, and major roads; several guests felt the area was safe. Handy for events at the Q Center and Lamplight Equestrian Center.

Related guest reviews

8

Thomas

Sep 1, 2025

·

Stayed 1 night

Great location relative to downtown events.

10

Michael

May 24, 2025

·

Stayed 4 nights

Great location close to downtown St. Charles

8

Kerry Kelly

Aug 21, 2025

·

Stayed 3 nights

Everything was great, will stay again if we show at lamplight again!

10

Kelly

Aug 10, 2025

·

Stayed 1 night

Great option if you are seeing a show at the Arcada Theatre. Staff was super friendly and helpful. Room was clean and spacious. Large parking lot. Restaurants within walking distance.

10

Timothy

May 4, 2024

·

Stayed 1 night

Excellent staff * very clean. It was easy to find, easy to get into and easy to park. Lots of restaurants nearby, just a great area.

10

Johnathan

Jun 19, 2025

·

Stayed 1 night

Very close to downtown and the Arcada theater.

10

Kathryn

Aug 4, 2025

·

Stayed 1 night

This hotel is great, very modern and clean. The value is excellent. My room was quiet and comfortable. The staff was pleasant and attentive, the property has lots of parking, and the hotel is close restaurants. It is easy to access downtown St. Charles from the hotel.

10

Sarah

Aug 26, 2025

·

Stayed 1 night

Great affordable place near the Lamplight Equestrian Center.

10

Joseph

Sep 26, 2025

·

Stayed 11 nights

Great place for the price. Nice neighborhood to take walks in. Close to everything. Great service.

10

Maureen

Dec 22, 2022

·

Stayed 19,343 nights

Great location

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Dining

Breakfast is a simple continental spread (waffles, cereal, bread, yogurt) with limited or no protein options, which disappointed some. Others found it adequate for the price.

Related guest reviews

8

Laura D

Nov 18, 2025

·

Stayed 1 night

The four stars is based on value for the price. For the price it was good! Clean room and comfy bed, although outdated hallways leading to my room. Breakfast was seriously lacking so I only had coffee. It was priced significantly below other area hotels so it was worth it, since sleeping was my priority.

8

John

Jul 29, 2025

·

Stayed 1 night

Nice room, comfortable bed, icy cold air! Very nice outdoor swimming pool. Coffee good, breakfast ok but no egg/sausage option, just waffles, cereal etc. Staff is attentive. Great deal for the money!

8

Hazat

Sep 6, 2025

·

Stayed 2 nights

The customer service was great. The room was spacious but was not perfectlly clean. Breakfast was 7/10 they did not have any egg or other protein. Only waffles, fruit, cereal, bagels and coffee.

6

John

Dec 29, 2025

·

Stayed 1 night

no breakfast just cereal

10

Laura

May 1, 2025

·

Stayed 1 night

Great value hotel. Clean, quiet, with friendly staff. Restaurants nearby, including Colonial Cafe across the (busy) road. Short drive to downtown St Charles. Easy parking. Good breakfast.

8

Marsha

Jun 30, 2025

·

Stayed 2 nights

Didnt like the breakfast options.

8

Noreen

Jul 19, 2025

·

Stayed 1 night

Stayed a single night as part of a longer trip. Comfortable beds, armchair, USB ports on the bedside table—all pluses. Was a bit disappointed that there weren’t more protein options at breakfast.

10

Steve

Sep 13, 2024

·

Stayed 1 night

I was greeted by a very friendly man and given instructions on how to get to the room. The building seemed a little old, but well maintained. It was quiet and I was left alone. The breakfast was a waffle maker, muffins, bagels, toast, yogurt and cereal. It was great for the price.

6

Laura

Aug 3, 2025

·

Stayed 1 night

They do Not have a real breakfast perse. It’s more like a continental breakfast other than the fact that they had waffles. No eggs, no meat. So when they say they have breakfast, it is limited.

8

Jennifer

Sep 21, 2025

·

Stayed 1 night

Easy check in, hotel convenient to get to. There is a good family restaurant across the street. Room was clean. Breakfast is very basic cold cereals, bagels/toast, yogurt and waffles. Beds are rock hard though and we all woke up with very sore backs.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $81	2 $68	3 $72	4 $68	5 $69	6 $84	7 $99
8 $69	9 $75	10 $75	11 $78	12 $78	13 $88	14 $88
15 $76	16 $78	17 $75	18 $79	19 $75	20 $89	21 $89
22 $77	23 $68	24 $69	25 $78	26 $77	27 $89	28 $89
29 $75	30 $67

Su	Mo	Tu	We	Th	Fr	Sa
		1 $74	2 $75	3 $76	4 $92	5 $92
6 $69	7 $74	8 $69	9 $69	10 $68	11 $83	12 $92
13 $68	14 $71	15 $72	16 $70	17 $71	18 $83	19 $84
20 $65	21 $71	22 $70	23 $69	24 $72	25 $84	26 $84
27 $68	28 $71	29 $65	30 $70	31 $76

Quality Inn & Suites St Charles -West Chicago

Prices for Quality Inn & Suites St Charles -West Chicago

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Accessible

Standard Room, 2 Double Beds, Smoking

Room, 1 King Bed, Accessible

Room, 1 King Bed, Smoking

Room, 1 King Bed, Accessible, Smoking

Room, 2 Double Beds, Accessible

Standard Room, 1 King Bed

Suite, 1 King Bed (Efficiency)

Standard Room, 2 Double Beds

Room, 1 King Bed (Efficiency)

Guest reviews of Quality Inn & Suites St Charles -West Chicago

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn & Suites St Charles -West Chicago

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