Name: Best Western Plus Elgin - Chicago
Address: 2175 Marriott Dr, West Dundee, Illinois, United States of America, West Dundee, Illinois, US
Price range: $82–$170 per night
Rating: 8.3

What guests think

Across the reviews for Best Western Plus Elgin - Chicago, guests frequently praise friendly staff, generally clean, recently renovated rooms, and a convenient, quiet location near the interstate and local restaurants, while noting ongoing renovations that sometimes affect the stay.

Recurring drawbacks include breakfast often unavailable or limited, intermittent pool closures or cold water, and noise from thin walls and late events. Guests also report occasional maintenance or room assignment issues (hot water, TV reception, keycards) and housekeeping provided only on request, though many found rooms comfortable after recent updates. Expect good value and comfort if you don’t need breakfast and can overlook renovation related inconveniences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Courtyard and outdoor seating are praised, and the small fitness room is handy, but the pool is frequently closed or too cold. Renovations and occasional maintenance issues can affect amenities during some stays.

Related guest reviews

4

Ronald E.

Apr 7, 2025

·

Stayed 1 night

Room was fine. Pool closed. Construction in parts of hotel . No breakfast buffet.

10

Theresa

Jul 19, 2025

·

Stayed 1 night

The rooms are really nice and the outdoor area is amazing and just so beautiful and the view from the balcony is nice too.

8

Carrianne

Aug 1, 2025

·

Stayed 1 night

We stayed at the Best western last night . The price was fabulous and the room was newly remodeled. I think the bed and pillows were amazing! The layout of the room was perfect! I wish I did not find a long black hair on the counter but I got over it. I wish there was a waste basket in the bathroom as I think that’s important for personal items. It was great to have a fridge and a microwave. Love the colors of the room. Wish the pool was much warmer but it was a nice pool. Small but nice. The flowers coming into the building were so lovely and I even took a pic of my grandsons by them. I think the staff was short on help as I waited over 10 min to check out. Nobody was at the desk. But overall I would recommend this hotel and stay again if I was out that way.

6

Lori

Oct 25, 2023

·

Stayed 1 night

Had some extra time in my schedule to unwind so I booked this room because it had a nice pool/spa. But when I checked in I was told the pool was ‘out of service.’ Most trips for me that would not matter but this was the one time I planned to use it. So Ugh! The room had the tiniest refrigerator I’ve ever seen. I picked it up off the floor and sat it on the rest so I could see into it without crawling on the floor. Also, it wasn’t cold. There’s a two hour button inside. Push the button and it cools right down. But you gotta remember to hit the button every two hours. Bed was comfy. Room was clean. Staff were nice. Asked for a discount because I didn’t get to use the pool and I was kindly ignored.

2

Mayra

Apr 27, 2024

·

Stayed 1 night

The water on the pool was so cold that we decided to get out of the pool and the pool was the main reason why we chose this hotel and the toilet on the room it didn’t have water we went to the front desk to let them know what was happening and they just gave us the key from another room to use the toilet because at that moment it was nobody to fixed the problem it was horrible experience .

10

Michael

Aug 12, 2024

·

Stayed 2 nights

Nice quiet location in a good area. My family enjoyed it. They are in the midst of a face lift so its slightly messy but not intrusive or loud. The pool was good and they have a nice basic workout area. No breakfast but hot coffee most of the time and a nice cafe within a short walk. Will stay again when we are back for soccer

8

Braden

Jun 24, 2025

·

Stayed 1 night

Service was friendly and helpful, the room was clean and the place is decent looking but the pool wasn’t clean enough for me to risk getting in, if was it would be 5 stars.

10

DJ

Jul 10, 2024

·

Stayed 3 nights

Very good property for the price. Everything was nice and clean, comfortable bed, and no problem with the tv. Also had a nice balcony outside the room and a small but nice 24 hour fitness center.

4

Hugo

Sep 18, 2023

·

Stayed 1 night

Pool was closed and no breakfast

8

Srinivas

Aug 10, 2025

·

Stayed 1 night

Nice clean property with spacious room. Nice comfortable bed and firm furniture. Common area in the back is very nice with fireplace, outdoor sofas and swings.

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Cleanliness

Many guests found rooms and common areas clean, especially in renovated sections. However, there are recurring reports of dirty bathrooms, stains or odors, and occasional pests.

Related guest reviews

2

Kelly

Aug 13, 2024

·

Stayed 1 night

The room was filthy. It smelled like puke. There was no restaurant or bar like it showed online. The pool room looked disgusting and unclean we didn't even want to take our chances in there. AND they charged me too much. I will be calling about the charges.

2

Paula

Sep 30, 2024

·

Stayed 1 night

The room was smelled like urine, the elevator was dirty. Wallpaper peeling in the bathroom, could have just been a bad room but we moved to a different hotel for our stay.

10

John

Jun 22, 2025

·

Stayed 1 night

Clean rooms, hallways and common areas. Very attentive and pleasant staff. Will stay again if in the area.

8

SheMaree

Oct 30, 2025

·

Stayed 2 nights

Clean rooms

4

Penelope

Jul 8, 2023

·

Stayed 1 night

Room was not clean. Towel from previous guests was still on the floor behind the door, tissue was stuffed in the peephole, and surfaces were clearly not cleaned off (sticky substance was all over the desk). Ended up not staying, as it was clearly not sanitary.

2

Benjamin

Sep 26, 2023

·

Stayed 2 nights

There was blood in the bathtub, dirty clothes from a previous occupant, and the mattress felt like a concrete slab. The pillows (while having a fluffy appearance) could not maintain any kind of weight and turn flat as hell even when using two at a time. I was able to get a few hours but my wife could'nt get any sleep at all. We left after one night of a two night reservation.

2

Doreen

Aug 9, 2025

·

Stayed 1 night

MY bathroom was dirty , let manger know so i gave the houase keeper 10.00 dollars to clean that s not far to me

10

Hortencia

Jun 6, 2025

·

Stayed 2 nights

Very Clean place to stay, going to stay more times for sure

2

Taylor

Oct 28, 2025

·

Stayed 2 nights

Worst hotel I have stayed at in some time, there were bugs every where in the room, the shade to the room broke during the stay and the AC/Heat was difficult to use.

10

Ebba

Oct 24, 2025

·

Stayed 2 nights

Clean room with nice bed

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Rooms

Recently updated rooms are comfortable for many, with some balcony or courtyard views. Others mention hard or lumpy mattresses, thin walls with noise, and TV reception problems.

Related guest reviews

8

Andres

Aug 9, 2024

·

Stayed 1 night

I don't think you could find a more comfortable bed in Chicagoland.

8

Carrianne

Aug 1, 2025

·

Stayed 1 night

We stayed at the Best western last night . The price was fabulous and the room was newly remodeled. I think the bed and pillows were amazing! The layout of the room was perfect! I wish I did not find a long black hair on the counter but I got over it. I wish there was a waste basket in the bathroom as I think that’s important for personal items. It was great to have a fridge and a microwave. Love the colors of the room. Wish the pool was much warmer but it was a nice pool. Small but nice. The flowers coming into the building were so lovely and I even took a pic of my grandsons by them. I think the staff was short on help as I waited over 10 min to check out. Nobody was at the desk. But overall I would recommend this hotel and stay again if I was out that way.

6

Harold

Sep 26, 2025

·

Stayed 3 nights

Pros: Hotel is beautiful, very new, beautiful courtyard, very modern, very clean, great staff, wonderful location to suburbs and access to downtown Cons: and there's only one, but it can be a biggie, especially for guests with children. The TV reception in the room was terrible with a lot of lag in the streaming. Then, when the lagging stopping the voices and the picture weren't in sync. Extremely frustrating. The only time we watched was later at night before going to bed, or early in the morning to catch the news. But it was enough of a pain for us to try another hotel in that area next time

6

Cynthia L

Aug 11, 2025

·

Stayed 6 nights

The absolute worst beds we’ve ever had in a hotel! We had 2 queen beds. Both beds were lump, mounded in the middle. The sides were broken down and super soft. I don’t know why hotels are using memory foam mattresses. They do not hold up. We woke every morning with horrible aches from the mattresses. The hotel was pretty clean in the common spaces. The breakfast was powdered watery eggs and waffles. We had to clean out the microwave before we used it. The housekeeping staff did not speak much English. Housekeeping was totally on request. For a non smoking hotel they had a lot of pot smoking on the 3rd floor. Upon check out no one asked how our stay was. It wasn’t horrible, but because the beds were so bad we can’t stay here again.

8

jane

Mar 16, 2025

·

Stayed 2 nights

The hotel is in the process of renovating. We stayed in a newly renovated room, the layout was done right. There were separate seating arrangements to watch television and converse. The black out shades didn’t allow a sliver of light through which I love. Overall the room was comfortable and clean.

6

Allyson

Sep 25, 2023

·

Stayed 1 night

The hotel was clean and fairly up to date. However, the walls were paper thin and the mattress was as hard as a rock. We heard neighbors laughing throughout the night and walking around. My back is still recovering after only one night’s stay.

6

Kimberly

Jun 29, 2025

·

Stayed 1 night

I booked and paid for room month in advance. When i checked in they tried to put me in a smaller room. I told them if i was going in a smaller room there better be a discount. After too long they put me in the room i booked. Nobody needs this after a busy day. You can here your neighbors talk every door that closes. Didn't use the pool because of the other customers making out in it. Bed was comfortable breakfast good. Was not worth the head ach checking in. They also charge $100 for incidentals that you get a week later.

10

DJ

Jul 10, 2024

·

Stayed 3 nights

Very good property for the price. Everything was nice and clean, comfortable bed, and no problem with the tv. Also had a nice balcony outside the room and a small but nice 24 hour fitness center.

10

Kristin

Aug 30, 2025

·

Stayed 1 night

Fantastic room with balcony

6

jennifer

Oct 1, 2023

·

Stayed 2 nights

This hotel has a very nice lobby area. Was so disappointed once in the room. Rooms are pretty basic and plain. The shower was pretty funky, overall the room just felt kind of old and worn out. Likely would not stay here again.

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Service

Staff are often described as friendly, attentive, and quick to help, with smooth check-ins. There are also reports of rude interactions, room/key errors, and slow responses.

Related guest reviews

8

jane

Sep 15, 2025

·

Stayed 2 nights

Check in staff was very friendly and good humored. Newly hotel renovated and clean. Skimpy on the towel's and tub should be cleaner. Bed was comfortable, room was cool, and the room was quiet(which is the most important thing for me).. Had breakfast, typical. I did not use the other facilities however, we enjoyed the lovely courtyard .

6

Michael

Aug 30, 2024

·

Stayed 2 nights

Almost Everything was perfect. The 2 ladies at the front desk were amazing, the gentleman who came in for night shift was unfriendly at best and argumentative

10

Malika

Jul 18, 2025

·

Stayed 2 nights

Staff was incredibly helpful with good energy and the establishment was clean

2

Erica

Apr 19, 2024

·

Stayed 1 night

The front counter employee gave me keys to an occupied room, i walked in on someone in the bathroom and got screamed at by a complete stranger. Was very uncomfortable and unprofessional. I'd like some sort of compensation if possible. Completely unnecessary.

10

Jacob

Aug 17, 2025

·

Stayed 1 night

Its very clean and your staff is very polite

10

Jacob

Aug 19, 2025

·

Stayed 1 night

The staff really great

2

Margaret J

Aug 1, 2023

·

Stayed 2 nights

Right from checkin there was a problem with my room with an accessible shower. My booking was for a king suite. With a double sofa bed. No Sofa bed. Dirty wash clothes hanging over the shower rod. New linens when I returned that evening. Loud party in the meeting room. The wall to the meeting room was at the head of my bed. I inquired at the desk and they said the group had it rented until 11 pm Saturday night I returned to the hotel and was in bed by 10:15. I was startled awake at 12:13 am. Loud screaming and yelling. Music playing. I called the front desk and the clerk said the party had it rented until 2 am. I asked why would they put me in a room sharing a wall with the party room. Knowing it was rented out until 2 am ? His response was “why didn’t I ask to be moved to another room ? “. BECAUSE I didn’t know it was rented out for a party I said am I going to have to call the police to handle this. He told me that would only cause problems for me and him. I did have to end up calling the police. They came out. Music bass was turned down some. But as soon as the police left. They cranked it back up louder. Until 2:18 am. The next morning when I discussed it with the manager. All he did was say it was an after wedding party and celebrating the new couple. Berated me for calling the police. Never once apologized to me. He acted as if I was being unreasonable for their mistake. Putting me in the room next to the party room. I had a 10 hour drive home.

10

Ryan

Jun 22, 2025

·

Stayed 1 night

The guy at the front desk was super friendly. He even set me up with a rewards account to book future stays. Hopefully the website is cheaper than other apps.

4

Amy

Aug 16, 2025

·

Stayed 1 night

Staff was very rude, not enough towels and wash cloths

10

Cheryl

Aug 8, 2025

·

Stayed 1 night

Comfortable clean rooms. Great staff.

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Location

Convenient location near I 90 and West/East Dundee, generally quiet with easy access to restaurants, gas, and nearby venues. Good for road trips and local events.

Related guest reviews

10

Mary

Jun 29, 2024

·

Stayed 3 nights

Clean great price and location

8

Juanita

Apr 20, 2025

·

Stayed 1 night

It was very convenient to our venue. Clean and beds are comfortable.

10

Michael

Sep 13, 2023

·

Stayed 1 night

Easy, clean, close to the interstate, kind staff, and pet-friendly. Couldn’t ask for more.

8

Charles

Jul 29, 2025

·

Stayed 1 night

Very comfortable hotel in the process of being updated. Staff were friendly and helpful. Close to cute town of West Dundee.

10

Michael

Aug 12, 2024

·

Stayed 2 nights

Nice quiet location in a good area. My family enjoyed it. They are in the midst of a face lift so its slightly messy but not intrusive or loud. The pool was good and they have a nice basic workout area. No breakfast but hot coffee most of the time and a nice cafe within a short walk. Will stay again when we are back for soccer

8

brent

Jul 22, 2025

·

Stayed 1 night

convenient

10

Ivan

Oct 19, 2023

·

Stayed 1 night

Nice hotel close to Elgin... reasonable rates, close to the interstate

8

Marvin

Apr 28, 2025

·

Stayed 1 night

I like that it’s in walking distance from the gas station along with it being in a safe area.

10

Angela

Sep 24, 2023

·

Stayed 2 nights

The room was large and decorated very nice and modern, the staff was friendly and helpful, the commons areas were very inviting and up to date, the location is close to everywhere I wanted to be, and the pricing was very reasonable. I would definitely stay here again.

10

Tracey

Oct 5, 2023

·

Stayed 2 nights

We have stayed here multiple times, and it is always very clean. The location is great too, right off of 90.

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Dining

Breakfast is frequently unavailable or very limited despite being listed online; many guests report coffee or grab and go only. A few note decent offerings at times, and nearby cafes fill the gap.

Related guest reviews

4

Ronald E.

Apr 7, 2025

·

Stayed 1 night

Room was fine. Pool closed. Construction in parts of hotel . No breakfast buffet.

6

Priyesh

Mar 12, 2025

·

Stayed 1 night

Overall good. No breakfast options.

4

Ellen

Sep 30, 2024

·

Stayed 2 nights

They gave us no indication when we made ourcreservatio that they were under construction. Advertising-free breakfast, no breakfast because of construction. No fan in the bathroom because of construction, steam set off the smoke detector. Advertising pet friendly but didn't say they would charge $25 per night until after we checked in. One hand towel in the bathroom for two people for two nights.

10

Bhavik

Aug 8, 2025

·

Stayed 1 night

Great location, Clean, Good staff, nice breakfast.

6

Randal

Feb 2, 2025

·

Stayed 1 night

The hotel is under renovation and my room was outdated. There was no breakfast or coffee available. No mention of this in the profile on this app

8

Elwyn

Aug 23, 2024

·

Stayed 1 night

They didn’t serve breakfast.

10

Karen

Aug 1, 2023

·

Stayed 4 nights

I often stay in this hotel when I am visiting family in the area. The staff are very friendly and always ask if they can do anything for me. The hotel is clean and the beds are very comfortable. They currently do not have breakfast in the morning but there is an amazing breakfast and lunch restaurant right next door. There are restaurants very close on the main street.

10

amanda

Dec 19, 2024

·

Stayed 1 night

It was great. The only thing is, they did advertise. They had breakfast and they do not. They only sell muffins at the front desk. I wish they had a warm breakfast. That would have made it perfect, but overall. It was a very good trip when was very clean. In the staff was very friendly.

8

Michelle

Oct 15, 2024

·

Stayed 2 nights

Hotel is under construction at the moment and I believe the prices should reflect that. They did not offer food due to the construction and the tiny store they have on site near the check in was not stocked.

8

Terry

Apr 8, 2024

·

Stayed 2 nights

No breakfast. Very disappointed.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$84
February	$89
March	$88
April	$95
May	$100
June	$99
July	$103
August	$102
September	$89
October	$100
November	$86
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $124	17 $108	18 $140	19 $150
20 $91	21 $82	22 $103	23 $107	24 $107	25 $140	26 $170
27 $91	28 $91	29 $91	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
				1 $89	2 $137	3 $146
4 $90	5 $89	6 $89	7 $89	8 $90	9 $122	10 $121
11 $89	12 $89	13 $90	14 $88	15 $99	16 $138	17
18 $99	19 $92	20 $90	21 $90	22 $89	23 $128	24 $128
25 $87	26 $89	27 $89	28 $89	29 $90	30 $121	31 $123

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Terrace

Standard Room, 1 King Bed (With Single Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub (With Single Sofabed)

Standard Room, 2 Queen Beds (With Single Sofabed)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Terrace (With Single Sofabed)

Standard Room, 2 Queen Beds, Terrace (With Single Sofabed)

Standard Room, 2 Queen Beds, Accessible, Bathtub

Executive Suite, 1 King Bed (With Single Sofabed)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus Elgin - Chicago

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Considering this hotel for your West Dundee trip?

Prices for upcoming dates