Red Roof Inn PLUS+ Chicago - Willowbrook

Room was not as clean staff where very respectful but over all they charging a 50 dollar deposit and I feel if that's the case why not have a microwave in the lobby area for those that didn't pick the deluxe rooms with the refrigerator and microwave

Property was old and rundown. In our room, there were holes in the wall in the bathroom, the light above the sink did not work, only a couple of channels worked on the t.v., the WiFi only worked during the daytime, and the worst part is the ROACHES. We checked in at night and did not see any bugs...but the next morning we seen 2 in the bathroom and 1 in the sink, all babies. We had an appointment and came back around noon...we saw 3 more by the sink, including one huge adult bug that was behind one of our bags. We were booked to stay 2 nights...we did not. We packed up and found another hotel...thankfully, no bugs there

It took 2 weeks of me calling to get my deposit back. They kept telling me it was sent just wait and I would wait and it would never come so I call back and they tell me the exact same thing. They will try so hard to not refund your deposit. Also the rooms are disgusting. They smell terrible and musty, the ac barely works, the towels are old and dingy and look like they don't use bleach. The wifi does not work and the TV didn't even have a remote so you couldn't even use it. The bed sinks in almost like you're laying on a air mattress. The staff is rude. NONE of the lamps worked. It was just a terrible stay I do not recommend

Great value and nice place

Everything is false advertising. It's a complete dump, no fridge, no microwave, no clean anything, the towels were stained and not even white, the room wreaked of cigarettes especially the bed, the lock was broken, the whole bathroom covered in mold and the wall falling off and wholes in it. Most disgusting place I've ever been. If I could give it a negative 10 I would. The place should be condemned.