Delta Hotels by Marriott Chicago Willowbrook

Clean, comfortable hotel with easy parking and less than 30 mins from downtown. Front desk staff was very friendly and accommodating. Would recommend to anyone!!

The inside and room where nice and clean with large tv comfortable bed and nice shower , but the outside was older outdated and needs a renovation. The parking lot was spacious but needs better up keep and a reseal. Overall the experience was good.

Overall the room was clean however the shower hardly drained. Took 15 minutes after we were done showering. Bathroom sink was the same way. There shampoo and conditioner that they provide were all empty. Toilet paper holder was broke. No water in the swimming pool. Ice maker didn’t work. And when the front end person was told nothing was done along with no accommodations. Very disappointing.

The property was easy to get to, very clean comfortable overnight stay. Plenty of parking. The staff were very nice and helpful. I arrived a little early for checkin and nothing showed available in the system. The gentleman went back and found a room for me to checkin, so I didn’t have to wait.

Rooms were clean but not the rest of the hotel. The main floor of the entrance area looked like it hadn't been mopped in weeks. Pool was closed in June (cover wasn't even off) and ice machines were 'closed for cleaning' which means broken and not being fixed.

Elevator was out of order and we were not informed until after paying and receiving room key. Unable to watch tv-no signal. Bathroom was dirty, poorly lit and poor water pressure. Shower door fell off the track while showering. Water stain and peeling on bedroom ceiling.

Beds were awful. Someone set the alarm that went off the first morning. Refrigerator want working. The door to the fridge was about to fall off. Elevators broken. No microwave in the room the one in the commons area was disgusting. Ice machine broken. Bathroom was not clean. Had to ask for washcloths.

Rooms have definitely been updated. Very small bathroom but doable. Stairways are still old and need updating. Staff was friendly. Dining option was strange. Website needs updating. Should have been disclosed it was an outdoor pool that was closed for the season.

I did enjoy my 3 day stay. Everything was great and i especially liked the coffee.I would definitely stay again if I'm working in that area. The only thing i didn't like was the bar restaurants lack of food choices and lack of beer choices. Ran out of the beer i was enjoying.

There were fingerprints left on the bathroom door when I checked in. Windowsills caked with dust. Sporadic hours for restaraunt/bar. Front desk clerk was also the bartender.

Very clean, friendly staff, confortable bed, nice pillows. Great location around plenty of stores and restaurants. Check in was a little slow. Parking lot needs to be cleaned better of the snow ans ice.

The room we were given wasn't cleaned up after the previous guests' stay. We found stinky pillow covers and bedsheets, used cups in the room, hair on the bathroom floor, used soap. It was disgusting to say the least. We were given a different room after we complained about it, but this could've easily been avoided in the first place.

This property could be cleaner, there were stains on the couch in the room, cobwebs and spiders in the corners of the room, unemptied bins on the hallways and outside, dirty microwaves and ice machines in the general kitchen. Jeesh

Not clean

The rooms were not cleaned properly, and the overall standard of health and safety needs to be re-evaluated. The shower, toilet, and sink areas were visibly dirty and showed clear signs of prior use. When I pulled back the sheets, I found hair in the bed, which was unacceptable. After reporting the issue, Shubh kindly relocated me to another room. Unfortunately, the second room was also unsatisfactory. The paint on the bathroom wall was chipping and scattered across the floor. The room smelled strongly of marijuana, and there was built-up grime lining the shower. For a hotel that serves military personnel during drill weekends, the cleanliness standards are far below what should be expected. We do not pay to sleep in such conditions, and I urge management to address these issues immediately for the sake of all future guests.

I stayed for one night and booked the day of. Unfortunately the stay was mildly unpleasant. There was a stench and odor throughout all the carpeting. Very mildewy smelling and slightly rotten, also smelled like old pee as well. The carpets need a thorough deep cleaning since this is unacceptable, especially for the price! Bed was comfortable, clean sheets and bedding and I enjoyed toiletries, WiFi worked. Hotel is close by a Denny's and a Target which is nice and free parking! Overall I would not recommend this hotel unless you're just staying for 1 night.

my room was full of bugs, on my first night i arrived so late and tired after a day of traveling, i just went straight to bed next morning when i woke up i went to get something on my suitcase and a bug crawled out of it, i killed it but decided to turn on the lights and check the rest of the room, for my surprise those bugs were EVERYWHERE! the staff was really helpful and immediately switched my room but on the next one the door lock was broken, also the hotel wasn’t clean at all, my sheets had stains, there was spider webs all over, there was hair in the bathroom floor that wasn’t mine, over wall wouldn’t come back.

not like the pictures. hair in the shower, sink didn’t drain, and last but not least, a cockroach in my room! checked out immediately.

The room was not clean. Will never stay there again.

They made our beds with moldy comforters 2 days in a row. When we explained to them it was the second time it has happened they did not care at all. The comforters had brown smelly spots all over them & when you held a flashlight to it you can see mold inside of the blanket.

The hotel was very nice and our room was clean and updated. The only issues we had were that the coffee maker stopped working after making two cups of coffee and there wasn’t enough hot water to take a shower. My husband let the water run for a long time but it only ever got luke warm at best and after that there wasn’t anymore for anyone else to shower.

Beautiful and comfortable room.

Was alright. Rooms were comfotable temps and smelled clean, everything looked clean aside from the holes in the ceiling (small but still). My main complaint is that the water only gets warm, do NOT expect a hot shower.

Two Delta Hotel experiences... large banquet function and my 3-night room stay. The banquet was clean and well serviced, food was good, cash bars were well stocked, but drink prices were ridiculous, e.g. $13 for a glass of cheap Yellow Tail wine which sells at stores for $5.99/bottle. Room #240 was spacious and generally comfortable, but it felt like the old Holiday Inn Crown Plaza that it used to be. A great room darkening window roller shade let us sleep in. The bed and pillows were hard to us, and we had to change positions occasionally to get comfortable. Carpeting showed stains that we hoped were not due to their pet-friendly policy. The closet is useless, having a ridiculous wooden structure inside with only 14 inches of hanger space that did not allow for anything longer than a short dress shirt, and only 2 hangers. We had to hang my suit and wife's outfits on a couple wall hooks in the room. Half of the closet was taken up by a table that didn't even fit a normal checked bag, so it's use was perplexing. I would rate it a 3 star room. The cleaning service ladies were very nice and accommodating. I'm sure the desk would have been as well if we needed anything. Great location to N-S-W-E highways and tollways, local shopping, restaurants, Portillo's beef & hot dogs, and Blueberry Hill Cafe for breakfast. Would stay again for the location.

Staff was nice and friendly, bathroom was small and shower water pressure was extremely low.

Room looks good, clean, butlots of wear and tear upon closer inspection. Very tight squeeze between bathroom door toilet. Outside doors scraping on pavement and closest door was out of service so had to go a pretty good distance around to another door. Not a huge issue unless loading or unloading. Good for the price nowadays, but needs some repairs.

Old hotel, tiny bathroom which it was very uncomfortable.

The pressure of the shower was really low and very annoying. Everything else was good.

Good stay but unfortunately the WiFi didn’t work for my stay.

The hotel appearance from the outside is mich different than the inside. Lobby very plain, but service was great. The biggest surprise was our room. Very nice! Looks like it was recently remodeled. Bed very comfortable, li ens very clean, air conditioner work great and bathroom (though very small and no fan) was very nice. Even the carpet looked new. Refg, microwave and keurig in the room. And to s of outlets and usb jacks! Very big tv too.

Staff was helpful but room wasn’t ready till an hour and a half after the initial check in time.

This hotel had no respect for privacy despite a DND sign on the door, upon check-in they had got the dates of the stay wrong as well, I had experienced numerous disruptions from the housekeeping and front desk staff. i.e. entering without knocking. Would not recommend staying at this hotel.

No enough staff at the hotel

The hotel staff were polite and attentive.

10 families were waiting and no rooms were available with all confirmed reservations

I had to travel to Chicago on short notice from Canada due to a serious illness in the family. I called and spoke with Monica Wood who could not have been more understanding, compassionate, empathetic, professional and kind. She was extremely patient with my multiple phone calls to her and she helped me book two rooms directly with her as the main call center was very busy and I was placed on hold for long periods of time. Upon our arrival the following day, the front desk staff were efficient and we were checked in without issue. Our rooms were clean and tidy and we found the beds to be very comfortable after our ten hour drive to Chicago. We stayed four nights, and our entire experience at Willowbrook was pleasant and without any issues. I very much appreciated that the fitness centre has 24 hour access. I was happy to meet Monica in person and she is even more lovely in person than she is over the phone. Monica and her team deserve be recognized for their commitment and excellence to customer service. Monica made staying at Willowbrook as comfortable an experience as possible for us during a very trying time for myself and my family.

The staff was wonderful and my wife and I will stay again. My wife lost a very valuable item and the staff was quick to find it and ensure that it is safe. I cannot recommend this location enough!

This is a nice property but not a nice hotel. There is basically no staff and it shows. Room service didn’t bring my order to me, they told me I had to go to the restaurant to pick it up and automatically gave themselves a tip for it. The convenience shop by check in is out of stock on everything. When I told them I needed to stay a second night I had to come back 3 different times to get this done. The first time the person refused to do it because they had a line at the desk, the second time they said it was sorted. Then the third person said the second person had been lying and no additional time was reserved. Just incompetence all around. La Quinta would have been fine and DoorDash would have brought my food to me. I regret paying for what I thought would be a nicer experience.

The staff was very friendly. Fast check-in and check-out with no issues! Second time staying here and will stay again!

Always love staying here. Staff is very friendly and welcoming.

Clean, comfortable hotel with easy parking and less than 30 mins from downtown. Front desk staff was very friendly and accommodating. Would recommend to anyone!!

You'll have to drive for sure, but you can walk to Target and Denny's. The hotel is around an established area. It's close to I55.

Booked at the last minute so I didnt have as much time to read the reviews as I would normally. I was pleasantly surprised. It is convenient, right off 55 with shops and place to eat nearby. The bathroom is a bit small but ok for just 1 person. I didnt get his name but front desk clerk at check in was really friendly and welcoming. I didnt have a chance to use any of the facilities offered. Would def stay here again.

Very clean, friendly staff, confortable bed, nice pillows. Great location around plenty of stores and restaurants. Check in was a little slow. Parking lot needs to be cleaned better of the snow ans ice.

Very convenient to I-55 and Midway Airport. Clean, staff was very nice and helpful. Price for 2 Queens was best I've found in a very long time. Highly recommend this facility if you're needing a hotel in the Midway Airport vicinity. I'll definitely be staying here again.

Hotel was convenient to a major highway.

Two Delta Hotel experiences... large banquet function and my 3-night room stay. The banquet was clean and well serviced, food was good, cash bars were well stocked, but drink prices were ridiculous, e.g. $13 for a glass of cheap Yellow Tail wine which sells at stores for $5.99/bottle. Room #240 was spacious and generally comfortable, but it felt like the old Holiday Inn Crown Plaza that it used to be. A great room darkening window roller shade let us sleep in. The bed and pillows were hard to us, and we had to change positions occasionally to get comfortable. Carpeting showed stains that we hoped were not due to their pet-friendly policy. The closet is useless, having a ridiculous wooden structure inside with only 14 inches of hanger space that did not allow for anything longer than a short dress shirt, and only 2 hangers. We had to hang my suit and wife's outfits on a couple wall hooks in the room. Half of the closet was taken up by a table that didn't even fit a normal checked bag, so it's use was perplexing. I would rate it a 3 star room. The cleaning service ladies were very nice and accommodating. I'm sure the desk would have been as well if we needed anything. Great location to N-S-W-E highways and tollways, local shopping, restaurants, Portillo's beef & hot dogs, and Blueberry Hill Cafe for breakfast. Would stay again for the location.

It Is almost 30 minutes far downtown..! I like this hotel, very clean excellent costumer service

My husband stayed here for his business trip, he stated it was very clean, great location for his trip, about 45 mins outside downtown Chicago. He loved that a Denny’s was located in the parking lot of the hotel. If ever back in that area we would book again.

It is conveniently located and most of the shops and other facilities are close by.

We like the convenience of the property (Denny's, Target). The fact that we were able to park there was a plus as well. Considering it is a challenge parking with a rig. The down side is that the Chicken Bourbon Sandwich tasted horrible and it was freezer burned.

No complimentary breakfast items

Very clean room and common areas. Large, modern TV and super comfortable beds. Nice little breakfast buffet too.

Two Delta Hotel experiences... large banquet function and my 3-night room stay. The banquet was clean and well serviced, food was good, cash bars were well stocked, but drink prices were ridiculous, e.g. $13 for a glass of cheap Yellow Tail wine which sells at stores for $5.99/bottle. Room #240 was spacious and generally comfortable, but it felt like the old Holiday Inn Crown Plaza that it used to be. A great room darkening window roller shade let us sleep in. The bed and pillows were hard to us, and we had to change positions occasionally to get comfortable. Carpeting showed stains that we hoped were not due to their pet-friendly policy. The closet is useless, having a ridiculous wooden structure inside with only 14 inches of hanger space that did not allow for anything longer than a short dress shirt, and only 2 hangers. We had to hang my suit and wife's outfits on a couple wall hooks in the room. Half of the closet was taken up by a table that didn't even fit a normal checked bag, so it's use was perplexing. I would rate it a 3 star room. The cleaning service ladies were very nice and accommodating. I'm sure the desk would have been as well if we needed anything. Great location to N-S-W-E highways and tollways, local shopping, restaurants, Portillo's beef & hot dogs, and Blueberry Hill Cafe for breakfast. Would stay again for the location.

Close to gas stations ect. The breakfast was cold and horrible. Was not free. Very disappointing.

Restaurant wasn’t open at the times it said it would be, coffee maker in my room didn’t work and went to get some in the lobby and their wasn’t any made at 6am as described, bathroom has no towel rack other than back of the door, definitely disappointed, I expected better since it is a Marriot hotel

There is a Target and a Denny’s within walking distance. The breakfast was nice and fresh, prepared with care. The evening restaurant food was delicious.

I did enjoy my 3 day stay. Everything was great and i especially liked the coffee.I would definitely stay again if I'm working in that area. The only thing i didn't like was the bar restaurants lack of food choices and lack of beer choices. Ran out of the beer i was enjoying.

There were fingerprints left on the bathroom door when I checked in. Windowsills caked with dust. Sporadic hours for restaraunt/bar. Front desk clerk was also the bartender.

This is a nice property but not a nice hotel. There is basically no staff and it shows. Room service didn’t bring my order to me, they told me I had to go to the restaurant to pick it up and automatically gave themselves a tip for it. The convenience shop by check in is out of stock on everything. When I told them I needed to stay a second night I had to come back 3 different times to get this done. The first time the person refused to do it because they had a line at the desk, the second time they said it was sorted. Then the third person said the second person had been lying and no additional time was reserved. Just incompetence all around. La Quinta would have been fine and DoorDash would have brought my food to me. I regret paying for what I thought would be a nicer experience.