Name: Comfort Inn & Suites Amherst-Hadley
Address: 400 Russell Street, Hadley, Massachusetts, United States of America, Hadley, Massachusetts, US
Price range: $120–$659 per night
Rating: 8.7

What guests think

Across numerous reviews of Comfort Inn & Suites Amherst-Hadley, guests consistently highlight very clean, comfortable rooms, friendly service, and a convenient location for UMass and area shopping, with the free hot breakfast frequently mentioned for its variety and quality.

Many also appreciate the indoor pool and hot tub, though a few report chilly water or crowded conditions when youth teams visit. Several note the driveway and signage are hard to spot at night, and occasional maintenance or noise issues occur, plus housekeeping is often by request. A dependable choice for visits to the Amherst and Hadley area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are popular, though a few mention chilly water or cold pool showers; the small gym is basic. Parking is generally easy, and a few noted a strong chlorine smell or creaky elevator.

Related guest reviews

10

Robert

Mar 3, 2024

·

Stayed 1 night

Room was very clean. Staff was friendly and helpful. Good breakfast. Only issue we had was the same issue we (and others) had last time we stayed here, the showers in the pool area were ice cold, to say the least. Solved that by rinsing off back in our room. Other than that a good hotel at a reasonable price.

6

Carmen

Oct 26, 2025

·

Stayed 1 night

The room was clean but the lights near the beds did not turn on. When I called the front desk they told me to hit the reset button on an outlet. It worked, but what the hell. We went to the spa and pool area. The hot tub was only warm and was shooting cold water out of the jets. The room was decent overall just not worth the price.

10

Ruby

Mar 18, 2025

·

Stayed 1 night

Overall nice and quiet when we stayed there. The iron didn’t work but otherwise breakfast was decent, gym had 2 treadmills, an elliptical and rowing machine with some light free weights.

8

Jennifer

Jul 25, 2025

·

Stayed 1 night

Mattress was saggy and uncomfortable. Pool is small and gym is poorly equipped. Breakfast is mediocre but good enough. Staff were friendly. Decent place to stay.

10

Richard

Aug 21, 2025

·

Stayed 10 nights

Lovely well presented hotel. Staff very friendly and helpful. Room spacious. Beds comfortable. Nice pool and jacuzzi and outdoor seating Enjoyed breakfast with plenty of choice Great location close to shopping mall and restaurants. Would recommend

8

Klarinna

Mar 22, 2024

·

Stayed 1 night

Hot tub was great, wish it was open a bit later than 9:30pm but overall I would recommend stay to anyone.

8

Melody

Sep 1, 2025

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Stayed 2 nights

It was a nice Hotel clean and friendly staff. Only thing we didn't really like was the mi ute we walked in the front door all we could smell was a strong Clorine odor and the elevators creaked were a tad scary sometimes.

10

James

Dec 19, 2023

·

Stayed 1 night

The facilities here were remodeled. Hotel was clean, dining area was adequate with decent breakfast options. Room was clean. The weight room, pool, and hot tub were above average for the area. The staff was friendly and personable. One of the best places that I have stayed in the Amherst MA area. Highly recommended.

10

Summer

Oct 29, 2025

·

Stayed 1 night

Great place to stay for a family. Pool and breakfast opened at 6:30 on a weekday, which was great for us. The breakfast had a lot of options- I made myself a pumpkin waffle with lots of toppings. The pool includes a hot tub. The room was clean and comfortable. If we’re in the area again, we’ll look to stay here.

10

Deborah

May 4, 2025

·

Stayed 1 night

Great free breakfast Very clean Loved the pool and spa Friendly helpful staff

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews overwhelmingly describe the property and rooms as very clean or spotless. A few report lapses such as stained bedding, ants, or dirty areas.

Related guest reviews

6

Shannon

Nov 3, 2025

·

Stayed 1 night

The hotel was overall pretty beat up looking. Smelled of gas in the lobby. The elevator felt and sounded a little questionable, and our room was dirty. There was a visible dirt on the floor in the bathroom, on surfaces in the bedroom and the toilet did not look like it had been cleaned in a while. It was very overpriced for the experience. That said the staff was friendly and professional. The bed was very comfortable.

10

Charles

Dec 12, 2025

·

Stayed 1 night

Very clean and well kept. Breakfast was great.

10

Beth

Jul 28, 2023

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Stayed 1 night

Very very clean rooms and hotel in general. Perfectly located. Quiet rooms. Breakfast was perfect. Had quite a selection. I’ve been there before and will go there again.

10

Anne

Jun 12, 2025

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Stayed 1 night

I stayed for one night attending an event at UMass. The place was immaculate!

10

Laura

Mar 26, 2024

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Stayed 1 night

We were very impressed by the cleanliness of the room. We also appreciated the nightlight in the bathroom, though we wondered why there were no towel racks in the bathroom. Breakfast selection was quite good for a free breakfast. Would stay here again.

10

David

Feb 26, 2025

·

Stayed 1 night

Cleanliness

10

kathleen

Mar 11, 2025

·

Stayed 2 nights

Incredibly clean, comfortable and quiet motel. One of the better experiences we have had in our travels, lately. Will definitely return to this motel when we come back to visit the area.

10

Jennifer

Apr 13, 2025

·

Stayed 1 night

The room was spacious and immaculate. The bed was very comfortable. The breakfast had a lot of different offerings. The staff was very nice. It was a great stay.

2

Yan P

Apr 18, 2023

·

Stayed 1 night

That an ants all over the room

8

Michele

Dec 20, 2025

·

Stayed 1 night

There was blood strains on the bedding.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious, modern, and quiet with very comfortable beds and ample lighting. Some guests note issues like noisy or faulty A/C, pillow comfort, awkward bathroom design, or features needing maintenance.

Related guest reviews

8

Stephanie

Jan 15, 2025

·

Stayed 2 nights

The room was very comfortable and clean. I slept well! Which is unusual for nights away from home. The proximity to UMASS Amherst can’t be beat.

10

Mark

Feb 6, 2023

·

Stayed 1 night

The room and the property overall were clean & comfortable. The room was bigger than I expected it to be. Breakfast was a nice plus. It was a very good value for the price. Would recommend.

6

Diana

Dec 22, 2025

·

Stayed 2 nights

The pillows were like helium balloons, so puffy and stuffed that I had a challenging time getting to sleep. Would be nice if a small # of muffins could be made available for late risers after the gratis breakfast ends. Overall, an acceptable experience for a moderate price.

8

Home

Sep 3, 2023

·

Stayed 2 nights

The room that we had had an arched window. Therefore no window covering. I was awake as soon as the morning sun came round. There was no way on getting round this. The black out curtains made a brilliant way of covering the bottom part but as for the arched part, I felt like a vampire! The gripper rod by the bathroom partition came loose and if you weren't wearing shoes the vampire's would certainly smell that blood coming out of your toes/feet...

10

Debra

Jul 19, 2025

·

Stayed 1 night

Very comfortable room. Bed and pillows were outstanding. Staff was friendly, maintenance staff, don’t know his name was kind and helped us with our door. For some reason our key card didn’t work. I had to go to front desk to get new cards. I don’t know if it’s the lock on the door, but it takes three tries to get in.

10

Alison

Sep 8, 2025

·

Stayed 2 nights

Rooms were decorated with bright colors and plenty of lighting. Much nicer than a typical hotel room

10

dana

Dec 24, 2025

·

Stayed 1 night

Very clean and spacious rooms. The beds were very comfortable, the staff very friendly and professional, and the a very good breakfast.

8

Maria

Jul 25, 2025

·

Stayed 5 nights

For the price the accomodations were great! Proximity to attractions were superb. The part of these accomodations were the extra bedspace. For a family of five having the bunk beds, king bed, plus a pull out couch.

10

Kate

Nov 15, 2025

·

Stayed 2 nights

Very soft sheets, hot shower and quiet! Perfect for work.

8

Kate

Oct 10, 2025

·

Stayed 2 nights

Loud drunk neighbors and a broken loud AC. Otherwise very comfortable.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, welcoming, and helpful across shifts. However, several reviews cite rude interactions or limited empathy, and housekeeping scheduling or early knocks frustrated some guests.

Related guest reviews

10

Peter

Jul 28, 2025

·

Stayed 2 nights

Spotlessly clean. Comfortable bed. Good soap, two bars. Towels were fine. Bathtub needs a mat or strips on the bottom of the tub— slippery and dangerous! There was a small group of friends with about 6 small children who were screaming and running amok in the breakfast room while their parents provoked them to even greater extremes of misbehavior. The hotel staff couldn’t have been unaware of what was going on, since the children’s screams could have been heard in Boston, yet nothing was done. Are the other guests expected to police the hotel and reprimand inconsiderate parents?

6

Kristi

Feb 23, 2023

·

Stayed 3 nights

My son had emergency surgery on February 15. I flew from Michigan to be here during his recovery. I chose Comfort Inn Suites because of the proximity to my son's apartment. He had complications which required me to cancel my flight home and extend my stay. I shared this with the person at the front desk and there was no compassion or empathy. I was not asking for a hand out, or a free stay, but this has been an emotional time for me and the person was very cold and unfeeling. I am in the hospitality business and I can't imagine treating someone the way I was treated. This has tainted my view/opinion of the hotel

4

Kathleen

Apr 16, 2025

·

Stayed 1 night

Upon my arrival i was greeted with a very rude associate. When checking in the associate, seems like a manager was so rude and she was not helping me directly. A question was asked to the associate whom was helping me to see if I can get a late check out. The other associate answered very rudely “when do you want to check out out” I responded at 1pm and she said that it was not possible. I asked how late can i check out then and she said 11:30. I do not appreciate the manner in which i was talked to given how much I am paying to stay here over night. I drove from 5 hours away to stay the night here on my anniversary. I would have liked her to be more helpful .

10

Susan

Sep 2, 2025

·

Stayed 1 night

I had to check in very late and someone was at the front desk able to help me.

6

Holly

Aug 2, 2025

·

Stayed 1 night

Staff had a nasty attitude, I had called about a possible room change, the manager told me to call the 3rd party booking, but also said I could check when we arrived to see if anything opened up. When I said I called earlier I was shut down by “my manager already told me about you” very rudely. I was told we could not have cot due to local fire codes. The hotel itself is very nice, the staff needs to learn how to speak to customers appropriately. The manager clearly hates 3rd party booking!

10

Johan

Jun 1, 2025

·

Stayed 4 nights

Staff! It's ALWAYS staff that make you feel welcome, that give you smiles, that is efficient and helpful. That make you want to book again. Location is excellent, facilities are excellent. Warmly recommended.

10

David

Nov 15, 2023

·

Stayed 1 night

Marissa at the front desk was super helpful and friendly. Helped us find an item we had left in the lobby the night before.

10

Carmen

Sep 5, 2025

·

Stayed 1 night

Great service from the front desk to the maintenance.

10

Tanja

Aug 30, 2024

·

Stayed 1 night

The staff here is helpful and kind! They’re all great, but I have to say Kelsea specifically was absolutely wonderful to deal with. She went above and beyond to help us secure the rooms we needed for the whole family. TY to the entire staff- you’re great st what you do. We appreciate you!

8

Cary

Aug 31, 2025

·

Stayed 1 night

The hotel was very clean, staff was friendly. I would have given an excellent review, but the housekeeping staff kept trying to enter my room starting at 8 a.m. to clean. They kept trying to open the door (which was locked) and then started knocking. To be honest, I should have put the do not disturb on the door, but since checkout wasn't until 11 I didn't think they would start so early. Other than that, I would stay again

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AI-generated summary based on recent guest reviews

Location

Convenient base near UMass, Amherst College, and numerous shops and restaurants along Route 9, with a generally quiet, set back setting. Several guests found the driveway or signage hard to spot or awkward, especially at night.

Related guest reviews

6

John

Nov 10, 2024

·

Stayed 1 night

Entrance to property is very dangerous

10

Eva

Dec 9, 2024

·

Stayed 3 nights

Clearly recently renovated property on Rout 9 with easy access to restaurants, movie theater, grocery stores. Walking would be a challenge. Starbucks around the corner

10

Zachary

Oct 1, 2025

·

Stayed 1 night

The Hotel was in a perfect location for work around the college for me. The room was very nice and clean, the bed was super comfortable. There was a hot breakfast by 6:30 in the morning. Great place to stay.

10

Sandra

Oct 11, 2024

·

Stayed 1 night

A very well maintained brained property. The only negative is that it is difficult to see the entrance to the property from the roadway, especially at night.

10

Rancer

Mar 30, 2025

·

Stayed 1 night

Great property in Hadley, MA, close to UMass and Amherst.. Close to restaurant, shopping center and downtown

10

Michael

Aug 28, 2025

·

Stayed 1 night

Perfect location for parents of UMass or Amherst students. Only drawback is that the turn is hard to see from the road. Will stay here in the future.

10

Heather

Oct 6, 2023

·

Stayed 2 nights

Great location near food and shopping

10

Kenneth

Sep 25, 2025

·

Stayed 1 night

Very clean, very quiet, very close to UMass

10

Catherine

Apr 27, 2025

·

Stayed 1 night

Super convenient to the entire 5-colleges region!

10

Mark

Aug 19, 2023

·

Stayed 2 nights

We had a good-sized room with a decent-sized bathroom.The free breakfast had an extensive selection. The elevators were quite noisy. It would be easy to miss the entrance off Route 9, as it is not well-marked.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety, hot items, and make-your-own waffles, with some gluten-free choices. Some guests found selection or coffee quality average, and the dining area can feel tight.

Related guest reviews

10

Mary

Sep 28, 2025

·

Stayed 2 nights

Good internet, good hot breakfast, nice beds, good water pressure in shower.

10

Charles

Dec 12, 2025

·

Stayed 1 night

Very clean and well kept. Breakfast was great.

8

Steven

Aug 27, 2025

·

Stayed 1 night

the room was updated and very big. the free breakfast had gluten free options which was a pleasant surprise!

10

Julio

Jul 26, 2024

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Stayed 1 night

I think the breakfast could be better. It was very limited in terms of choices. Not even tea for those whose do not drink coffee.

10

Michael

Jun 1, 2025

·

Stayed 4 nights

Great breakfast included

8

Gail

Nov 24, 2023

·

Stayed 1 night

Clean quiet friendly. Very good breakfast but watery tasteless coffee and non working Keurig in room. Coffee addicts are at a loss!!

6

JOELITO

Aug 31, 2025

·

Stayed 1 night

Bathroom has no hanging area for hand towel and towel. When you shower all Water drip to the floor. Breakfast food limited option… and limited space. Not worth the price Im paying during the school/ college transfer.

10

Amy

Dec 17, 2023

·

Stayed 1 night

Clean and comfortable... perfect stay! We loved the room, beds were high but comfortable. Bathroom was standard but very clean. The pool was chilly, but the 4.5' depth was perfect!! Great for swimming but I could still touch bottom everywhere. And breakfast was fantastic. I had a frittata, sausage, yogurt and coffee and my husband enjoyed a waffle, banana, and a muffin. Finally the staff was attentive and courteous, yet almost invisible. When we checked in the person at the desk was quick, efficient, and very nice, but each time we walked through the halls or lobby it was empty. It was kind of nice and relaxing. And at breakfast the staff kept the food full but were very inconspicuous.

10

Melissa

Jul 12, 2025

·

Stayed 2 nights

Great breakfast selection! Clean friendly all around!

10

Yesenia

Dec 31, 2025

·

Stayed 2 nights

Loved the big variety of breakfast items ❤️❤️, the suite was more than expected, staff was nice, even though not everyone knows how to keep their kids under control i called front desk because of noises and they took care of it right away.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$119
February	$118
March	$124
April	$144
May	$181
June	$193
July	$185
August	$163
September	$168
October	$188
November	$163
December	$120

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $307	19 $324
20 $120	21 $120	22 $127	23 $127	24 $134	25 $251	26 $316
27 $133	28 $134	29 $139	30 $137

Su	Mo	Tu	We	Th	Fr	Sa
				1 $164	2	3
4 $150	5 $140	6 $155	7 $139	8 $172	9 $443	10
11 $162	12 $141	13 $142	14 $142	15 $219	16 $458	17 $407
18 $141	19 $135	20 $141	21 $151	22 $171	23 $394	24 $659
25 $141	26 $139	27 $136	28 $136	29 $133	30 $225	31 $209

Comfort Inn & Suites Amherst-Hadley

Prices for Comfort Inn & Suites Amherst-Hadley

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Accessible

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Room, 1 King Bed, Accessible

Room, 2 Queen Beds, Accessible (Accessible Tub)

Suite, 1 King Bed with Sofa Bed, Accessible

Suite, 1 King Bed with Sofa Bed

Guest reviews of Comfort Inn & Suites Amherst-Hadley

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn & Suites Amherst-Hadley

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