Quality Inn Windsor Mill - Baltimore

Late night club and attendees were very spooky.

The parking was ok could be better hard to find a parking spot on weekends because of lounge inside of hotel had to circle parking lot for 20 minutes before I found a place

Nice location parking is tight especially on weekends when club is packed other than that a good stay..

I love the reasonable price offered for my stay during New Year 2023 weekend and the motel was near Martins west establishment ; but the parking lot at Quality Inn was scarce.

Nice club spot down stairs

This is a five star hotel IF you are looking for a NO Quality Motel with loud hip hop, rap music playing at all hours of the night, lots of people smoking weed and heavy drinking and partying in the courtyard of the motel. There were no parking spots left when we arrived due to the rave party that NO Quality inn hosts. We were greeted at the check-in with loud rave music and lots of weed smoke wafting out of the entertainment venue right across from the check-in desk. There was also loud music and an outdoor bar set-up in the courtyard of the motel. Literally the whole place smelled of weed smoke. The room was gross and smelled of weed and tobacco smoke and the sheets were stained and the floor was dirty. Breakfast is a joke. One waffle iron, toast and bagel and two cereal options that’s it. No fresh fruit, no eggs of hot stuff. I find it hard to believe that corporate at Quality Inn does not close this place down. It’s a disgrace to their name. Please do not stay there unless you are going to the rave parties they host and are looking to get drunk and high.

Nothing. No pool as advertised.

They are currently working on replacing the pool with a central plaza and garden. I hope they take care of it. The check out lady at the front desk wasnt very nice but the check in guy was wonderful.

Property Was Great Have A Outdoor Bar & Nice Little Area For Parties

The lounge on the property is great and it’s a vibe .

The lounge with the dj and food and staff awesome. What I didn't enjoy was no housekeeping except Monday, Secondly, mold like substance on bathroom ceiling. And lastly, the smell of pot constantly outside and in my room. I won't stay there again.

One word Bed bugs

Stains on the bed changed rooms 3 times

Room could have been cleaner (carpet looked dirty and stained)

The shower was so disgusting I skipped taking a shower there

This property deserves zero stars, they gave us a room that was supposed to be non-smoking and it was like a chimney. The bed was broken so they change the room, the sheets were badly stained and the towels also stained and should be thrown out. This place is unsanitary and is one of the worse hotels I have ever stayed at in windsor. Extremely filthy.

I literally checked in and checked out immediately There was hair in the bed stains on the pillows and a nasty odor in the room and mold on the ceiling I will not be back

There was a rat in my room on the first floor The sheets were old and had holes. The towels were dingy. There was no internet, it was down

It’s was dirty ! There were smelly garbage left in the bin which was over flowing when we checked in and checked out and we have to pass it to get to the room all the time . The shower the water wasn’t draining properly from the tub . It was terrible . I’ll never booked this hotel again

Not updated. Asked for non smoking room, was put in a room that still smelled of cigarettes. Dirty tub.

Right on a very busy highway that went all night. We were originally given an occupied room...yikes! Front desk people seemed harried and unable to give me the time of day!

For the price, it was a decent value. But there was ongoing loud drama at the property which we chose not to alert Management about though yes that was challenging to sleep through.

It was very comfortable

The courtyard was a nice touch. The choice in pillows for the bed is great and the covers and mattress were perfect. The peaceful atmosphere lulled me right to sleep.

Very loud and it wasn’t a family oriented hotel at all

This is a five star hotel IF you are looking for a NO Quality Motel with loud hip hop, rap music playing at all hours of the night, lots of people smoking weed and heavy drinking and partying in the courtyard of the motel. There were no parking spots left when we arrived due to the rave party that NO Quality inn hosts. We were greeted at the check-in with loud rave music and lots of weed smoke wafting out of the entertainment venue right across from the check-in desk. There was also loud music and an outdoor bar set-up in the courtyard of the motel. Literally the whole place smelled of weed smoke. The room was gross and smelled of weed and tobacco smoke and the sheets were stained and the floor was dirty. Breakfast is a joke. One waffle iron, toast and bagel and two cereal options that’s it. No fresh fruit, no eggs of hot stuff. I find it hard to believe that corporate at Quality Inn does not close this place down. It’s a disgrace to their name. Please do not stay there unless you are going to the rave parties they host and are looking to get drunk and high.

The common areas were extremely loud well past reasonable hours.

Non smoking room smelled like smoke, almost threw up at smell. Phone didnt work couldnt reach front office even if called from my cell phone. Gave one tiny shampoo for four people and ignored request on first night for more. Not enough pillows. Party on first night right outside room in courtyard until after my kids bedtime, complaints ignored. I want at least half my money back, will never return there.

Was initially given a room that had been blocked for cleaning. Manager resolved issue quickly. Room was nice, beds comfy. My room was in front of building, right next to Highway so a bit noisy. Breakfast was basically nonexistent; waffles not available o y a few pieces of bread for toast and 2 types of cereal.

The stay was definitely not worth the money. The place felt old and had a bad smell. The first room we were given reeked of cigarette smoke, even though we requested non-smoking. When we asked for a different room, the front desk gave us a non-smoking one, which was slightly better but still dark and dull. Since we checked in late, I requested a late checkout for 3 PM, and the staff member who assisted us initially assured us it was fine. However, the next day, a different staff member—who had just started his shift—called us and abruptly asked us to vacate the room immediately, without letting me explain the arrangement we had made. While I understand we were past the standard checkout time, this was due to the previous staff member’s approval. The way this situation was handled was completely unprofessional and showed a lack of concern for customer service. Besides the poor service, the rooms were outdated and musty, making for an unpleasant stay. The only positive was the well-maintained outdoor space, which looked nice. The breakfast was average, with the usual basic items. Overall, for the $119 we paid, the stay was far from worth it, and I wouldn’t recommend this place.

Under staff and unprofessional rooms, not clean

We requested towels daily to no avail. I called daily about towels. I left messages daily about towels. I was in meetings daily from 7:30am to 8:30am so there was no way I could make it to the office in a timely manner for towels. When I would go to the office, there were no towels available. The front desk clerk said she would leave a message but the next day NO towels. On the third day she gave US the towels that you place on the floor after you shower. I believe the clerk did that out of SHEER HATRED. It was uncalled for. I have many more business trips in your state but will NOT be staying at your hotel. I do NOT recommend this hotel. Customer Service is unacceptable. She could have given me towels from a VACANT room. The front desk clerk needs to be trained in customer service etiquette.

It was an easy and efficient check-in. Great price for the stay. The representative that checked me in didn't give any amenities information or provide directions to the room until I asked for assistance. I was advised that they offer smoking and non-smoking rooms.

Property was very nice. I didn’t like the customer service from the guy who I think was the manager. My card declined because I have fraud protection so I had to wait to confirm and the guy was very rude.

Very polite & friendly staff.

This was the worst place ever. We check-in then left out. We came back to water on the floor from a sink leak. They mive us to another room that had no working t.v or refrigerator. The person at the front desk was no help and did not care we had problems. The lady was supposed to get us a working remote but she left and never came back. We ended up getting a refund and leaving.

Booked my stay 4 months in advance for a festival going on near by. Got to the hotel at 11:30pm to find out they overbooked the hotel and had no rooms for me. The guy at the front desk didn’t care they overbooked and wouldn’t help me find a hotel that had availability.

Easy check in

Greeted by an incredibly rude and unhelpful desk person who kept going on about a deposit for "incidentals". No mention of this during booking. Couldn't be bothered to explain the amount until I demanded that she would. Place stinks of weed constantly. Rooms have off odor.

Very polite & friendly staff.

Clean and convenient!!

Right on a very busy highway that went all night. We were originally given an occupied room...yikes! Front desk people seemed harried and unable to give me the time of day!

Nice location parking is tight especially on weekends when club is packed other than that a good stay..

Close to Martins West

I love the reasonable price offered for my stay during New Year 2023 weekend and the motel was near Martins west establishment ; but the parking lot at Quality Inn was scarce.

Booked my stay 4 months in advance for a festival going on near by. Got to the hotel at 11:30pm to find out they overbooked the hotel and had no rooms for me. The guy at the front desk didn’t care they overbooked and wouldn’t help me find a hotel that had availability.

Was initially given a room that had been blocked for cleaning. Manager resolved issue quickly. Room was nice, beds comfy. My room was in front of building, right next to Highway so a bit noisy. Breakfast was basically nonexistent; waffles not available o y a few pieces of bread for toast and 2 types of cereal.

The lounge with the dj and food and staff awesome. What I didn't enjoy was no housekeeping except Monday, Secondly, mold like substance on bathroom ceiling. And lastly, the smell of pot constantly outside and in my room. I won't stay there again.

There was no sugar at breakfast and I asked the staff if I could get some sugar and they told me no, there is no more and for breakfast they only have waffle and cereal They also didn't have cups to put the waffle mixture in and be able to make them. In the end I didn't have anything for breakfast there and I went to have breakfast outside. I only stayed one night and I had little time in the morning That's why I chose a hotel with breakfast included so I wouldn't waste time going out looking for a place to have breakfast. They should not offer breakfast on their website because they deceive people It's not like other places where at they offer egg or fruit The hotel is very old and it shows in everything I will never stay in a hotel from this franchise again. It was the first and last time

The staff was kind of rude even the manager. They barely had any breakfast. Apples, bread, and really bad coffee.

Carpet was horrible mildew smell, changed room and it was worst. Homeless looking people in dining area going into the kitchen area touching the food.

This is a five star hotel IF you are looking for a NO Quality Motel with loud hip hop, rap music playing at all hours of the night, lots of people smoking weed and heavy drinking and partying in the courtyard of the motel. There were no parking spots left when we arrived due to the rave party that NO Quality inn hosts. We were greeted at the check-in with loud rave music and lots of weed smoke wafting out of the entertainment venue right across from the check-in desk. There was also loud music and an outdoor bar set-up in the courtyard of the motel. Literally the whole place smelled of weed smoke. The room was gross and smelled of weed and tobacco smoke and the sheets were stained and the floor was dirty. Breakfast is a joke. One waffle iron, toast and bagel and two cereal options that’s it. No fresh fruit, no eggs of hot stuff. I find it hard to believe that corporate at Quality Inn does not close this place down. It’s a disgrace to their name. Please do not stay there unless you are going to the rave parties they host and are looking to get drunk and high.

There wasn’t a big selection on the breakfast it could be better. The beds can be a little more comfortable

Breakfast time is supposed to end at 9 AM and they got there at 8:45 and the lady said the breakfast is over

No ice machine, breakfast was not even there. The check in smelled so bad of incense that it almost made me sick. The furniture was all scratched up. The faucet at our sink was leaking.

room was ok tub dirty no continental breakfast. Just coffee and 3 bagels and waffle with no butter

Was initially given a room that had been blocked for cleaning. Manager resolved issue quickly. Room was nice, beds comfy. My room was in front of building, right next to Highway so a bit noisy. Breakfast was basically nonexistent; waffles not available o y a few pieces of bread for toast and 2 types of cereal.