Name: Holiday Inn Express & Suites Laurel Lakes by IHG
Address: 14402 Laurel Place, Laurel, Maryland, United States of America, Laurel, Maryland, US
Price range: $126–$239 per night
Rating: 8.33

What guests think

At Holiday Inn Express & Suites Laurel Lakes by IHG, guests frequently praise the friendly staff, generally clean rooms, and a tasty, generous breakfast, along with a convenient location near shops and restaurants and typically quiet stays.

Room quality varies: some are spacious and comfortable, while others feel small or dated, with firm beds, hallway or AC noise, and minor maintenance issues. Facilities draw mixed feedback, especially the pool and hot tub, with reports of closures, broken features, strong bleach smells, or limited hours, plus occasional renovation noise. Overall, expect convenience and value, but plan for variability in room condition and facility upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub feedback is mixed, including closures, broken features, strong bleach smells, and limited hours; some note a heated pool. Renovations and occasional construction noise occurred; parking is free/easy and the gym is small.

Related guest reviews

2

Yuliya

May 9, 2025

·

Stayed 1 night

Very noisy at night and in the morning, elevator button was broken in the morning. But staff was nice and apologized to me.

10

rebecca

Nov 20, 2024

·

Stayed 3 nights

The location in the area is perfect. It’s 2 minutes from every store & restaurant you could want or need in Laurel and somehow manages to be noiseless. Very nice breakfast. Tiny gym but I had it to myself. Highly recommended.

6

Miguel

May 12, 2024

·

Stayed 1 night

The property needs a lot of maintenance, especially the pool. The jacuzzi handle is loose, there’s a hole in the jacuzzi, and the big pools water is super dirty.

10

Christa

Dec 29, 2023

·

Stayed 2 nights

The staff was very nice. The pool was heated.

10

Kristine

Jun 24, 2025

·

Stayed 3 nights

It was very clean, the staff were all so friendly and didn’t feel like they were on our toes the whole time. The breakfast was kept up with and refilled nearly. The only thing is the poop was really strong bleach smell and the bubbles didn’t work for the hot in. It’s definitely a smaller pool then what the pictures show.

2

jackie

Jun 3, 2024

·

Stayed 3 nights

8am.saturday and all day until.10 pm.constant drilling and banging outside my door. Additionally blocked my frint door called front desk sas no help , spoke to

6

Lucie

Aug 22, 2023

·

Stayed 3 nights

We chose this hotel because of the pool. The pool was close during our stay. Just before Platsburgh, we were in a Holiday Inn in Laurel and the pool was close too. So 2 Holiday Inn in our trip and 2 close pool. We paid for hotels with pool and don’t have pool. Next time, we will pay less in an hotel without pool.

8

John

Jan 21, 2025

·

Stayed 1 night

Everyone was nice and the room was clean. The pool area did not seem well kept, the handle to the hot tub was wired together and kept coming loose. The walls looked painted over holes but not fixed first. It just looked a little dingy but the actually water was clean and we enjoyed sitting in the hot tub. Our only complaint about the room was that there was only a sheer curtain on the window and the heavier curtain was just for decoration and would not close over the windows so we couldn't block out the light. Overall the room as great and beds were comfortable!

10

KAMIL

Nov 18, 2025

·

Stayed 1 night

The breakfast was freshly made. Parking was free and safe. Room was clean and comfortable.

4

Cynthia

Aug 3, 2025

·

Stayed 1 night

I think this hotel has a lot of good potential if it were to be updated and maintained properly. The front desk staff was amazing. Lauren was extremely nice and helpful however, the rooms are raggedy and dusty. Spider webs everywhere and chipped and broken doors and furniture. We also were excited to go to the pool and hot tub, however it was extremely hot in the pool room, so much that it was hard to breathe and the hot tub was just that. Just a tub with warm water In it. It didn't even work..

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise clean rooms and public areas, but several report inconsistencies such as ants or roaches, stained furniture/carpets, odors, and occasional dirty linens. Housekeeping thoroughness varies by stay.

Related guest reviews

8

Jessica

Apr 22, 2025

·

Stayed 2 nights

It was a very nice and quiet stay. My only issue is the morning we woke up to leave my son was woken up early covered in ants. I tried to call downstairs but no one answered. The lady who checked me in was so attentive and courteous. I was very happy with the check in process after a long drive.

10

Clare

Nov 12, 2025

·

Stayed 1 night

Clean rooms, kind staff, seamless check in and check out.

6

Lori

Sep 22, 2025

·

Stayed 1 night

Booked 2 doubles but they were full, so smaller than double. Room was small, missing closet door but track was still there, fridge with microwave on top just sitting oddly by themselves in room, dried sticky stuff all over the desk, carpet stained and dirty looking. Breakfast was decent, coffee in lobby was fresh ground beans so that was good. Just needed for a place to sleep so it was fine for that.

6

Mian amir

Jul 17, 2024

·

Stayed 3 nights

Its wasnt bad to stay at this hotel everything was good beside ther wer ants in my room we noticed on ac whn we got ther in morning we noticed so many ants on table hanging around over food wch was sealed.also carpet my kids walked on ther feet turned black it was v filthy .thy need improve tht overall ill give 2.5 rating

2

Kevin

Sep 3, 2024

·

Stayed 2 nights

My room was dirty and had roaches in room

8

NANCY

Aug 4, 2024

·

Stayed 1 night

A part from the smell of humidity when we entered the room and the dirty carpet, everything was good!

4

Michele

Jun 15, 2024

·

Stayed 1 night

I booked a room with 2 double beds and was “upgraded” to a room with a king without being asked/told. Although it didn’t really affect my stay, I preferred 2 beds. I did not sleep well because the pillow/pillowcase and bed sheets smelled. There is no way they were changed/cleaned prior to our arrival. They smelled like body sweat! Horrible!

10

Joyce

May 20, 2025

·

Stayed 1 night

Clean facility. Friendly staff.

8

Nadine

Jun 23, 2025

·

Stayed 1 night

The sofas was dirty and stained. Apperance of germs due to the stains. furniture was really scratched made the room loook antiquated and unkept. Bathroom upgrades were good.

6

Michael

Sep 16, 2024

·

Stayed 2 nights

The staff was helpful and kind the only thing about my stay was that my room smelled like mold.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Room experience is mixed: some are spacious, comfortable, and quiet, while others feel small or dated with firm beds, hallway or AC noise, and soundproofing or door issues. Bathrooms are often compact.

Related guest reviews

10

Karen

Nov 28, 2024

·

Stayed 1 night

Nice size rooms, comfy beds, breakfast choices, little fridge, microwave, good shower temp, good room temp, quiet.

6

Myron

Jan 11, 2023

·

Stayed 19,366 nights

I stayed in room 212. The entry door has a gap in the frame so wide on the right bottom side that you can see into the hallway when the door is shut and locked. Some listed tv channels doesn't work.

8

JOHANNA

Apr 10, 2024

·

Stayed 3 nights

I was at this hotel with my family (2 adults and 4 teenagers). We had to reserve two rooms. Upon arrival they very kindly put us in connecting rooms which I thought was excellent. As for the facilities, they are not modern but they are kept clean. The rooms are small and so is the bathroom, the room I had the air conditioning made a little noise at first I found it annoying but in the end you get used to it. In addition to the fact that the price seemed appropriate to me, we chose this hotel because it included breakfast which I found It seemed complete and they are always checking that there is always everything. And they always have coffee and tea available at all times. As for its location, it is convenient as it is close to several restaurants and supermarkets to which you can walk.

10

Susan

Aug 3, 2023

·

Stayed 1 night

The lobby was nice. The room itself was nice, but the bathroom had no fan and as a result was seeing the signs of rust and mildew from the condensation build up. It made it feel a little dingy. Additionally, the door to the room was not very heavy/soundproof and it made it hard to get sleep with all the corridor noise - some of which lasted until after midnight.

8

William

Dec 23, 2024

·

Stayed 2 nights

Everything was good except for the beds. My wife and I didn't get much sleep because they were very uncomfortable.

6

Vanessa

May 10, 2025

·

Stayed 1 night

I noticed 3 cars with the windows busted out parked in the parking lot, didn’t make me feel safe. One of the bathroom ceiling lights was broken with wires hanging down. Bed was very hard.

6

Lori

Sep 22, 2025

·

Stayed 1 night

Booked 2 doubles but they were full, so smaller than double. Room was small, missing closet door but track was still there, fridge with microwave on top just sitting oddly by themselves in room, dried sticky stuff all over the desk, carpet stained and dirty looking. Breakfast was decent, coffee in lobby was fresh ground beans so that was good. Just needed for a place to sleep so it was fine for that.

8

LAUREN

Mar 29, 2024

·

Stayed 2 nights

Large room with comfortable bed- lots of pillows of varied firmness. Very nice staff. Big breakfast buffet. Only problem was loud people in the halls at 10 pm. I stayed for 2 nights and my room was not cleaned on the first day until after 5:30 pm.

10

Jeanie

Sep 25, 2025

·

Stayed 3 nights

Friendly staff, quiet rooms, good breakfast

6

spring

Apr 20, 2025

·

Stayed 3 nights

The place is dated, they were pulling up carpet during our stay. The breakfast wasn't anything special, kinda bland and just ok. The room was dingy. Beds were comfortable. Bathroom is tiny but water pressure and temp of water was great. We stayed 3 nights, wasnt really in the room much except to shower and sleep. Served its purpose. The manager (i think) she was a shorter young woman, she was kind. She seemed very professional, prompt, and courteous.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, helpful, and accommodating. A few guests reported rudeness, difficulty reaching the hotel by phone, or slow resolution of issues like deposits or requests.

Related guest reviews

10

Aneka T

Sep 19, 2023

·

Stayed 1 night

Enjoyed my stay! The staff was phenomenal. I accidentally left my wallet in the room after checkout, and it was returned with all the cash inside! I was pleasantly surprised. The staff represents the integrity of the brand and I’m grateful!

10

Christa

Sep 14, 2025

·

Stayed 1 night

The staff are so wonderful here. I would definitely stay here again and recommend it!

10

Warren

Aug 8, 2025

·

Stayed 3 nights

Staff was exceptionally friendly and helpful. Breakfast was hot, fresh and very tasty. Facility & room was very clean and well maintained. Web-site pictures and prices were exactly as stated.

2

Al

Sep 6, 2025

·

Stayed 1 night

I am very disappointed with the cleaning crew who knocked on my room around 10:40 am while my wife and I were changing, reminding us that checkout time is 11:00 am. Such reminders should not happen before the official checkout time. When I raised this issue with the front desk manager, her response was not satisfactory. Additionally, communication with the cleaning crew is very difficult, as most of them do not speak English. Instead, they rely on a device that translates everything into Spanish, which creates further inconvenience for guests.

10

Katrina

Aug 11, 2025

·

Stayed 2 nights

My family and I booked a last minute getaway and chooser to stay here. From the time we walked in to the time we left the staff was AMAZING!! Lauren greeted us with a smile was very friendly, helpful and went out her way to go over and beyond to make our stay enjoyable. When I noticed she wore multiple hats I was so amazed at her effort and professionalism not to mention she did it all with a smile. The cleaning staff was very nice and respectful as well as the breakfast staff. I have definitely saved this hotel for our next out of town stay. Oo yes and the hotel is super conveniently located next to EVERYTHING! 5 and below, Lowe’s, plenty of food options, highways. 10/10 we will be back! Thank you so much for making our stay very warm and welcoming as well as comfortable for me and my family. The kids enjoyed and so did we.

6

Orokya

Jul 6, 2024

·

Stayed 1 night

Well we’re at this property two years ago and the service was very good, this time around who ever the lady at the front desk was not nice at all especially when we call for extra towel and duvet cover for sofa bed

10

Lisa

Jul 4, 2024

·

Stayed 1 night

Very friendly front desk staff!!!!

4

Ebony Deon

Jul 31, 2024

·

Stayed 2 nights

Unfortunately I didn’t get a chance to stay at the hotel due to flight cancellation. Myself and the third party I used to book the hotel through tried contacting the hotel several times but no avail. Whenever I called someone would pick up the phone and not address me, however I could hear noise in the background. Not only did I lose my money, but the hotel failed to assist and accommodate me regarding this matter.

8

Shabiki

Nov 2, 2024

·

Stayed 1 night

Just stayed for one night. A few lamps were not working in the room and left a charger that was never reported as left. Other than that loved the area.. I live in the state just needed a room for Halloween and would recommend. Very clean breakfast included. Breakfast was ok. Customer service a bit bleh. Would of preferred friendlier more helpful staff members

10

Arisekola

Apr 15, 2025

·

Stayed 4 nights

Awesome service

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient setting near shops, restaurants, and highways, with easy access to DC and some walkable options. Several reviewers also found it quiet.

Related guest reviews

10

Richard

Nov 28, 2023

·

Stayed 5 nights

Great service and location!

8

JOHANNA

Apr 10, 2024

·

Stayed 3 nights

I was at this hotel with my family (2 adults and 4 teenagers). We had to reserve two rooms. Upon arrival they very kindly put us in connecting rooms which I thought was excellent. As for the facilities, they are not modern but they are kept clean. The rooms are small and so is the bathroom, the room I had the air conditioning made a little noise at first I found it annoying but in the end you get used to it. In addition to the fact that the price seemed appropriate to me, we chose this hotel because it included breakfast which I found It seemed complete and they are always checking that there is always everything. And they always have coffee and tea available at all times. As for its location, it is convenient as it is close to several restaurants and supermarkets to which you can walk.

10

Vinitha

Oct 21, 2024

·

Stayed 4 nights

Very clean hotel and in a convenient location.

10

rebecca

Nov 20, 2024

·

Stayed 3 nights

The location in the area is perfect. It’s 2 minutes from every store & restaurant you could want or need in Laurel and somehow manages to be noiseless. Very nice breakfast. Tiny gym but I had it to myself. Highly recommended.

10

Regina

Nov 23, 2024

·

Stayed 1 night

The property was in a beautiful area close to everything free parking lot. Breakfast was very good. Had many options for hot and cold.

10

Mary

Jul 29, 2024

·

Stayed 2 nights

The location is great and the accommodations were clean and comfortable. The breakfast is a bonus with great staff and customer service

10

Yanelky

May 20, 2025

·

Stayed 2 nights

Great area specially if you are travelling to DC

10

Venessa

Nov 6, 2024

·

Stayed 1 night

Conveniently located to where I needed to be. Quiet. Fast check in.

10

Rick

Sep 12, 2024

·

Stayed 1 night

It was a perfect location for where I needed to be.

10

Jamila

Aug 11, 2025

·

Stayed 1 night

The front desk was very helpful and caring. Don’t hesitate to assist if needed. Dining options and walkable.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised as hot, varied, and well maintained, with good coffee and plentiful options. A few found it average or wanted later service hours.

Related guest reviews

10

Kaustav

Oct 17, 2024

·

Stayed 2 nights

Overall Nice Experience. Breakfast menu quality & options are very good. Staffs are very friendly. Only one concern. Bedside plug-point was very loose. struggled to charge my phone.

8

Erin

Apr 11, 2024

·

Stayed 5 nights

THE QUALITY OF THE BREAKFAST FOOD COULD BE BETTER. THE HOSTESS, HOWEVER WAS EXTREMELY NICE, COURTEOUS AND HELPFUL.

10

reana

Dec 23, 2024

·

Stayed 1 night

The breakfast was awesome. The rooms were clean and the staff was very professional and friendly . Definitely recommending this beautiful place

10

Timothy

May 6, 2024

·

Stayed 1 night

Excellent breakfast! Very nice room! Also enjoyed the clean and organized gym!

10

Jeanie

Sep 25, 2025

·

Stayed 3 nights

Friendly staff, quiet rooms, good breakfast

10

Janet

Sep 27, 2025

·

Stayed 3 nights

Breakfast was healthy especially the way how they brew the coffee. Room was very clean, the staff was awesome. Parking was a breeze and parking lot very clean.

10

KAMIL

Nov 18, 2025

·

Stayed 1 night

The breakfast was freshly made. Parking was free and safe. Room was clean and comfortable.

10

Lori

May 25, 2023

·

Stayed 2 nights

The included breakfast was abundant and delicious with many great options. Sanitary conditions. Excellent, helpful, pleasant staff.

8

Samantha

Jun 8, 2024

·

Stayed 1 night

This is a decent hotel to stay at. The hotel was clean and the staff was attentive. Their breakfast buffet was good. Their rooms are a bit outdated, but overall clean. Restaurants and shopping are very close by.

10

jeffrey

Sep 20, 2024

·

Stayed 2 nights

The breakfast was the best we have ever had at any US hotel

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$99
February	$103
March	$129
April	$132
May	$149
June	$155
July	$134
August	$125
September	$124
October	$124
November	$126
December	$108

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $135	15 $225	16 $157	17 $134	18 $165	19 $187
20 $130	21 $179	22 $144	23 $152	24 $184	25 $208	26 $196
27 $130	28 $126	29 $147	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
				1 $126	2 $233	3 $239
4 $135	5 $135	6 $135	7 $135	8 $135	9 $165	10 $222
11 $135	12 $144	13 $157	14 $142	15 $144	16 $165	17 $192
18 $135	19 $139	20 $139	21 $139	22 $143	23 $165	24 $239
25 $139	26 $144	27 $144	28 $139	29 $143	30 $152	31 $197

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed (Living Area)

Standard Room, 2 Double Beds, Accessible (Communications, Accessible Tub)

Suite, 1 King Bed (Additional Living Area)

Room (Specialty)

Standard Room

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Standard Room, 2 Double Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Express & Suites Laurel Lakes by IHG

Have a question?

Considering this hotel for your Laurel trip?

Prices for upcoming dates