Name: Extended Stay America Suites - Portland - Scarborough
Address: 2 Ashley Drive, Scarborough, Maine, United States of America, Scarborough, Maine, US
Price range: $106–$278 per night
Rating: 7

What guests think

At Extended Stay America Suites - Portland - Scarborough, reviews are mixed: guests frequently praise friendly front-desk staff, but many cite aging, poorly maintained facilities, recurring elevator outages, and pervasive cleanliness issues ranging from sticky floors to lingering smoke odors.

Rooms are dated with worn furnishings and regular maintenance problems (weak water pressure, slow drains, broken fixtures), while bed comfort varies, Wi-Fi can drop, and noise from other guests occasionally disrupts sleep. The location is convenient to the highway and area shopping, and some find the setting quiet and wooded, but several guests noted sketchy parking-lot activity. Breakfast is a minimal grab-and-go and amenities are sparse; expect a basic stay if price and location outweigh condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited, with recurring elevator outages and reports of construction or renovation noise. Guests also note no ice machines and few on-site amenities.

Related guest reviews

2

Apostolos Paul

Jan 3, 2024

·

Stayed 3 nights

I had requested that my 2 rooms were on the same floor. They did not accommodate. My kids were on the 3D floor. Noisy, unclean,room smelled disgusting,elevator not working all five days,people hanging out in stairways and the non smoking are in front of the hotel was never respected.

4

Pamela

Aug 14, 2025

·

Stayed 1 night

Beds was horrible very uncomfortable, room had a musky smell and loud guest in other rooms. TV not the greatest. No ice machine, sheets had stains on them and pillows sucked. Would not recommend wasn’t worth the price

2

Kelly

Aug 20, 2024

·

Stayed 3 nights

It was awful. The worst hotel I have ever stayed in. DIRTY, UNCARED FOR, BUG INFESTED, 3 STORIES AND NO WORKING ELEVATOR.

4

Hailey

Oct 21, 2024

·

Stayed 2 nights

Elevator was out of order for multiple days. Hallways leading to rooms are very dirty - food and pet hair on the floor. Staff was friendly upon checking in but could be heard loudly complaining about costumers the next morning.

4

Mark

Oct 15, 2024

·

Stayed 2 nights

Property had remodeling/roof work being done that started at 7:30am! Had no warning about this otherwise would’ve changed hotels. Floors in the room were sticky, yuck! Bathroom didn’t look/feel clean.

8

Leigh

Oct 26, 2025

·

Stayed 1 night

Didnt use kitchen. Hotel in renovation. Lots of noise on 3rd floor. Room was clean but could use an upgrade. Shower pressure was aweful!!! Dribbles.

2

Tony

Apr 5, 2024

·

Stayed 2 nights

This property was filthy, my room was gross I had to clean and sanitize my room before I could use it. Countertops were peeling away. Bedding was dirty. And all of the furniture was damaged and peeling despite this property being smoke-free my room stunk like cigarette smoke, and there were several burn marks in the counters. I tried making the best out of my situation because of an upcoming snowstorm, the cake topper was when the hotel lost power. It did not have a generator. It was an entire day with no power not even offered a flashlight to find my way around. When I went down to the lobby early in the morning, they had a small generator propped outside the door to have a light for the lobby and to brew coffee. There were Extension cords running through the lobby on the floor which I tripped over on my way out the door. Ridiculous!!! What was supposed to be two days of relaxation ( no kids, no husband, no house to clean) became a nightmare. I think this hotel is more for people that are homeless than it is for people on vacation I would never ever ever stay here again. If your coming to Maine on vacation DO NOT stay here!!!!

10

Joseph

Jul 20, 2025

·

Stayed 1 night

It's a nice area everything close by food etc. The only thing that was a little inconvenient was on my entire life i ha e stayed in hotels in many places but never NO ICE MACHINES !! EVEN JUST ONE ON THE LONBH AREA

2

David

Aug 21, 2024

·

Stayed 1 night

Very dirty, only elevator was broken. Breakfast was prepackaged muffins.

6

Jim

Aug 18, 2024

·

Stayed 1 night

The window curtains had animal hair and stains on the inside. The bathroom door handle kept coming off. There was mold on the inside shower curtain. The room smelled like cigarettes. The elevator was broken.

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Cleanliness

Cleanliness feedback is largely negative: many cite dirty rooms and hallways, lingering smoke or marijuana odors, sticky floors, and mildew. Housekeeping during stays is inconsistent or absent for some guests.

Related guest reviews

4

Aleksey

Sep 1, 2025

·

Stayed 1 night

dated, smelly, dirty

2

Marijana

Sep 27, 2025

·

Stayed 2 nights

The place smells and is very dirty.

4

Rebecca

Aug 10, 2024

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Stayed 1 night

The elevator was broken, and there was no attempt to find another room for my elderly spouse. The floor was very sticky. Mildew on the shower curtain. No coffee maker in the room. We aren’t planning on staying again.

2

Kiana

Aug 6, 2025

·

Stayed 3 nights

Room smelled like smoke when we had a nonsmoking room. Hotel would not refund. Overall not clean hotel

4

Lawrence

Jun 4, 2025

·

Stayed 2 nights

The hotel stunk, the wifi keep cutting out. They only had snacks and coffee for breakfast. i stayed 3 days and not once did I get room service.

6

Linda

Jun 1, 2025

·

Stayed 1 night

The elevator had garbage in it for a full 24hrs along with some liquid substance all throughly the lobby leading outside that also wasn't cleaned for a full 24hrs.

2

Donald

Sep 3, 2025

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Stayed 5 nights

The whole hotel smelled stale, no one ever did any house cleaning the entire time we were there! We even had to get our own clean towels! We had to buy deodorizers because the room smelled like they just painted over the cigarette smoke on the walls, and the carpet was stained and filthy!!!! It was altogether a bad experience

2

David

Aug 21, 2024

·

Stayed 1 night

Very dirty, only elevator was broken. Breakfast was prepackaged muffins.

4

Danny

Sep 9, 2024

·

Stayed 1 night

long dark hair in between sheet, spider web few places, hairball rolling on the floor, blood spot on floor close to the bed, hanger to keep window open, lampshade covered of dust

6

Jim

Aug 18, 2024

·

Stayed 1 night

The window curtains had animal hair and stains on the inside. The bathroom door handle kept coming off. There was mold on the inside shower curtain. The room smelled like cigarettes. The elevator was broken.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated with worn furnishings and frequent maintenance issues (weak water pressure, slow drains, broken fixtures, or non-working TVs). Bed comfort varies, some rooms are spacious, Wi-Fi can drop, and noise from other guests is reported.

Related guest reviews

4

Tim

Sep 25, 2025

·

Stayed 1 night

Screaming, fighting and banging doors in hallway at 4am

4

megan

Jul 2, 2025

·

Stayed 1 night

My fiancé and I stayed here as we were visiting family in the Portland area. This place is not great. The tv did not work, the bed was very uneven it felt like someone had laid on on side for a long time. The air conditioning smelled dusty, and the toilet did not flush. It’s definitely in your budget if that’s what you’re going for but don’t expect anything good. We stayed in room 124 for reference

6

Kyle

Oct 27, 2025

·

Stayed 1 night

Front desk staff was nice. Room felt old and beat up. Lighting wasn't good. Florescent lightning in bathroom was harsh with a loud fan. Just a depressing room.

6

James

Sep 8, 2025

·

Stayed 2 nights

The room was clean and quiet. Some of the kitchen items have seen quite a bit of wear. All were still functional, but a bit beat up. Bed was comfortable. Bathroom was big. The tub wasn't draining effectively, so we ended up with about an inch of water in the tub by the end of the shower. The only part of the hotel that wasn't acceptable was a funky smell in the hallway.

4

Lawrence

Jun 4, 2025

·

Stayed 2 nights

The hotel stunk, the wifi keep cutting out. They only had snacks and coffee for breakfast. i stayed 3 days and not once did I get room service.

6

Karen

Jul 11, 2025

·

Stayed 1 night

Maintenance holes in bathroom walls. Shower knob came right off shower head to low

4

Kyle

Jun 17, 2024

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Stayed 1 night

Booked a king bed room and got put into a double bed room and not even 2 queens they were just small beds. Lady at the desk said they were fully booked and would not give me the room i paid for. I told her i would not pay the price of a king for a less valuible room and wanted the bill adjusted to that kind of a room rate, i do give her credit as she did lower the bill to accommodate. Overall it was a dissapointment as we did not get the room we booked and got shoved into a lower value room but they were clean at least

6

Vincent

Jun 7, 2025

·

Stayed 1 night

It was a good place to stay for one night. I had a problem with the shower as the water never got warm.

8

Ianna

Apr 17, 2025

·

Stayed 7 nights

Very nice place to stay if you need to stay long term and need a kitchen. The beds were extremely uncomfortable. If we didn’t need a full fridge and stove top I probably would’ve stayed somewhere else.

8

Leigh

Oct 26, 2025

·

Stayed 1 night

Didnt use kitchen. Hotel in renovation. Lots of noise on 3rd floor. Room was clean but could use an upgrade. Shower pressure was aweful!!! Dribbles.

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Service

Staff are often described as friendly and accommodating, but operations feel understaffed and inconsistent, with delayed or unattended check-ins, room assignment errors, and occasional poor follow-up.

Related guest reviews

2

Cindy

Jul 28, 2025

·

Stayed 1 night

Not much to like. Arrived and checked in, went to room and dropped off luggage and other items, went shopping, returned to find that both our key cards did not work, went to front desk and they stated that we were never put in the system as having the room and they had given it to someone else because the room was available!! Turns out the other guests entered are room while we were gone and then reported the room was occupied when they went in. They were not impressed and left the hotel. When we were told of the situation we did not feel comfortable staying for fear that someone else would walk in our room for the same reason. This was a huge error!! We left the facility and I am waiting to get a refund but not sure it will happen. Steer clear of this hotel, it is soooo sketchy.

2

Brandi

Aug 3, 2025

·

Stayed 1 night

Worst service. Manager walked into our room at 11pm stating "our name was not on the room." Same manger checked us in after saying we had two reservations. Only had one. This place is so poorly ran. Will not go back.

10

Phuong

Jun 1, 2025

·

Stayed 1 night

Staff were very accommodating and nice! We enjoyed our stay here! Would definitely recommend!!

2

Lisa

Aug 3, 2025

·

Stayed 1 night

Awful experience- we tried to check in and NO room was available. We were checking in with our son and the person at the front desk told us we had no room and then HUNG up on us.

6

Laura

Aug 28, 2025

·

Stayed 1 night

Seemed no staff was onsite at 2am - as the lobby check in had a metal roll down window and a little box for key return. Never been in a hotel like that - seems there is always someone at the front counter and or security, ? A parking spot in front marked for Police - as if a perm spot was needed for police. ? The elevator needs a good scrub - the floor outside on 2nd floor had a puddle of something - maybe pet urine? Sticky it seemed as you could not avoid.

10

Candice

Sep 11, 2023

·

Stayed 4 nights

The manager Cathy that checked me in was amazing. I was on a very long 10 hour drive and she was so caring and compassionate and got me checked in quickly so I could get to the room and rest

6

Mariangie

Jul 5, 2025

·

Stayed 4 nights

Was very nice and the staff was nice

8

Sydney

Jun 15, 2025

·

Stayed 7 nights

The room itself was super clean and a decent size. Lobby and hallways had a bad dog smell. All staff was super nice although it took a while to get help every time I went to the desk

10

Sheryl

Aug 25, 2025

·

Stayed 1 night

The front desk was manned by Teryka Nutter when we checked in. She was excellent-friendly, knowledgeable & very helpful.

2

Mary Beth

Jun 23, 2024

·

Stayed 1 night

Got to the property and waited forever to check in. Finally called the hotel and spoke to staff who were away from the desk. She was working short. Then got to the room and it hadn’t been cleaned. So because she was working short, we offered to get the bedding and make the bed ourselves. Obviously short staffed here in reception and housekeeping. Otherwise I think it would have been fine.

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Location

Convenient to the highway and nearby shopping; some reviewers liked the quiet, wooded setting. Several noted concerning parking-lot activity that made them feel uneasy.

Related guest reviews

4

Erin

Apr 27, 2025

·

Stayed 1 night

Not at all a clean facility. Smoke stained bathroom counter top. Hallway rug was dirty, debris all over the outside parking lot. People sleeping in their cars in parking lot. Went to leave this am and someone had thrown their clothes throughout the hallway. Room had a fuse panel hanging off the wall. Bed was comfortable.

4

Ray

Oct 6, 2025

·

Stayed 1 night

Not a bad location near the highway and a good price but our room smelled badly of smoke and the elevator was broken for part of our stay

8

regena

Aug 10, 2025

·

Stayed 1 night

It’s located near the main mall. Convenient if you’re looking for just a quick one night stay before heading out.

10

Jean

Oct 14, 2025

·

Stayed 1 night

The front desk staff were very pleasant and our check-in rep accommodated a special request graciously. The property is in a nice tree-filled setting.

6

Karen

Sep 24, 2025

·

Stayed 1 night

The location as well as the appearance of the facility as well as the room were not well maintained!! I didnt feel safe. Several people sitting in their cars in &around parking lots.

6

glenn

Sep 17, 2025

·

Stayed 1 night

Quiet location, used by local contractors, clean, could use a little tlc and paint

2

Olivia

Dec 28, 2024

·

Stayed 1 night

I booked this place for my boyfriend dog and I after flying all day. We got to the property, let my dog to go pee and there was needles in the parking lot, my boyfriend went in and checked in and said the lobby had an awful smell. We got to the room and as I do everywhere I stay I check sheets/ sinks: tub and toilet and it was all dirty. There was a bogger on the bed frame and pee on the toilet seat. Lady at front desk was lovely though.

10

VERNON

Feb 25, 2024

·

Stayed 1 night

Location was perfect for our needs, and price was reasonable.

2

Karen

Aug 7, 2024

·

Stayed 7 nights

There were drug sales going on in the parking lot, the lobby smelled like pot, there were homeless people living there and walking around the property all day long. I felt unsafe at times and gave up my last 3 nights to stay in a different hotel. Never again will I stay at such a place!

10

Abdikarim

Apr 15, 2025

·

Stayed 1 night

The hotel is very close to city center, and affordable price as well

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Dining

Breakfast is a minimal grab-and-go (coffee and packaged items) and is sometimes not restocked. No hot breakfast despite some expectations.

Related guest reviews

8

Laura

Jul 16, 2025

·

Stayed 2 nights

We were looking for something cheaper than being downtown. We got it but also got what we paid for. It has not been kept up super great. The grab and go breakfast was fruit bars and sugary muffins. The staff was kind and helpful. The room smelled of stale cigarettes and I had to ask for a coffee maker.

6

Sally

Nov 24, 2023

·

Stayed 1 night

We were looking for a safe, clean place to spend the night - no need for extras or anything fancy. Our stay fulfilled that need at a moderate price. However, the facility smells of cigarette smoke even though they state there is a “no smoking” policy. Perhaps it’s because of the many people smoking just outside the lobby door and the smoke blows into the hotel. Also, the free breakfast is just a coffee pot and a few packaged muffins and granola bars with no place to sit. We went out for breakfast. If the need presents, we will consider staying there again.

4

Lisa

Oct 20, 2024

·

Stayed 2 nights

There is no hot breakfast as advertised. The hotel and guest rooms need a lot of work, kinda falling apart.

6

YA BUDDY

Dec 26, 2024

·

Stayed 3 nights

They shouldn’t put breakfast included because there wasn’t one.

4

Lawrence

Jun 4, 2025

·

Stayed 2 nights

The hotel stunk, the wifi keep cutting out. They only had snacks and coffee for breakfast. i stayed 3 days and not once did I get room service.

6

Stephen

Apr 10, 2023

·

Stayed 2 nights

Carpets were old, kitchen is not supplied (you have to ask for pots, pan and eating supplies from front desk) general condition of the hotel needs a overhaul. Stove was a two burner stove that looked like it was from the 70s Breakfast was muffins and cereal. Coffee you had your choice of regular coffee or water for tea.

8

Heather

Aug 18, 2024

·

Stayed 4 nights

We arrived an hour early and were immediately let into our room by a very friendly woman at the front desk. Our only complaint or disappointment was the morning brekfast set up.

6

Deborah

Oct 5, 2025

·

Stayed 2 nights

Staff was amazing. Property run down but understood the hotel is getting re-done. One fitted sheet had a large stain on it. Grab and go breakfast needs an update. No amenities at all

4

Maureen Egan

Jun 1, 2025

·

Stayed 1 night

You get what you pay for. We chose this property because of its location and cost. Lesson learned. We had to wait *a while* for someone to come to the front desk to check us in. There were no plastic cups in the bathroom- I understand at an extended stay you can request items for the kitchenette- but there should be cups in the bathroom. The shower itself did not have hot water, the water pressure was low and it didn’t drain properly. The fan in the bathroom was chock full of lint and dirt. Just gruesome. The morning after showering, there was *still* water in the tub. The floor of the room looked like it hadn’t been swept. There was a drawer in the bureau that kept sliding open, (not outrageous - but awkwardly bothersome) and a bulb on the night stand lamp was out. Everything was nicked or scratched or dirt or missing. Felt like a post-apocalyptic getaway- complete with ‘we don’t care’ attitude. The cherry on the awful stay sundae was- there was no coffee left in the lobby with the ‘free breakfast ‘ when we checked out (9am).

2

David

Aug 21, 2024

·

Stayed 1 night

Very dirty, only elevator was broken. Breakfast was prepackaged muffins.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$80
February	$79
March	$81
April	$85
May	$96
June	$135
July	$196
August	$196
September	$131
October	$154
November	$90
December	$96

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $161	16 $147	17 $147	18 $178	19 $179
20 $118	21 $151	22 $152	23 $205	24 $180	25 $193	26 $227
27 $120	28 $151	29 $156	30 $151

Su	Mo	Tu	We	Th	Fr	Sa
				1 $179	2 $185	3 $250
4 $128	5 $147	6 $163	7 $179	8 $163	9 $278	10 $261
11 $151	12 $147	13 $142	14 $145	15 $142	16 $157	17 $154
18 $106	19 $124	20 $137	21 $136	22 $131	23 $131	24 $136
25 $111	26 $119	27 $127	28 $122	29 $118	30 $115	31 $113

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Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed

Studio, 1 Queen Bed, Accessible

Studio, 2 Double Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Portland - Scarborough

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Prices for upcoming dates