Name: Holiday Inn Express Hotel & Suites Chanhassen by IHG
Address: 7855 Century Boulevard, Chanhassen, Minnesota, United States of America, Chanhassen, Minnesota, US
Price range: $118–$331 per night
Rating: 8.2

What guests think

Guests say Holiday Inn Express Hotel & Suites Chanhassen by IHG is clean and comfortable with friendly staff and a popular breakfast, but ongoing renovations often affect facilities, close the pool or hot tub, and leave mess in common areas.

Many guests like the quiet, convenient location near the Minnesota Landscape Arboretum, Paisley Park, and the Chanhassen Dinner Theatre. Guestrooms include several updated spaces, though some report dated features, odors, maintenance problems, lukewarm showers, AC noise, and TV or cable outages. A few travelers experienced slow or unhelpful front desk interactions and limited communication about facility closures. Expect a comfortable stay with good value, but confirm pool and amenity status before booking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations frequently affect facilities; many guests encountered a closed or underperforming pool or hot tub, plus occasional issues like a broken ice machine, limited elevator service, cold pool area, and sporadic TV/cable outages.

Related guest reviews

6

Justin

Feb 4, 2024

·

Stayed 2 nights

Good hotel. The partnership with lifetime when the pool and gym was out of commish was a nice touch.

8

Shirley

Apr 24, 2024

·

Stayed 1 night

good staff. Great breakfast. Would have liked to know in advance that the pool and hot tub were under construction.

8

James

Nov 10, 2025

·

Stayed 1 night

The room was clean and quiet. The water was hot at the bathroom sink but only lukewarm in the shower. Fixtures were updated. A lot of the hotel was under construction. The first floor ice machine was broken. Only one elevator was operational. Check in was right next to an automatic opening door which kept opening and closing while we were checking in. Breakfast was the best we have had at a hotel.

4

Robert

Jun 30, 2024

·

Stayed 1 night

Would have been nice if they would have told us the pool and hottub were being renovated.

10

Kima

Apr 10, 2025

·

Stayed 1 night

We only stayed one night, disappointed about hot tub not working but my kids had fun in the pool that was for their height.

2

Pahtondra

Mar 23, 2024

·

Stayed 1 night

When i booked my room i was unaware the hotels pool was under construction. Then when i checked in I again was not told the pool was under construction. So when i went to check out the pool I was not happy to see it not working. When i went to address this with management they said it was posted on the website. Well not everyone books thru the website like me so i had no idea. I explained that and wanted my money back. He then told me they had a contracted with anytime fitness pool across town. I said that is not convient as it is winter. I am not happy with this holiday inn which is privately owned and will never be returning.

10

Jimmy

Sep 2, 2024

·

Stayed 1 night

Seems like the hotel is undergoing some renovations. There were piles of laminate flooring boxes near the back entrance door and near the spa. The pool has a maximum depth of 3 feet 6 inches so not really suitable for swimming. The hot tub was not very hot but still enough to enjoy a soaking. The rooms and facilities were very clean. The free breakfast had enough options to make a full meal. All in all a very nice hotel.

4

Tim

Feb 14, 2025

·

Stayed 2 nights

When we arrived they said cable was out and they were working on it, only to find out it hadnt worked for days. The hot tub was also out of order and been for weeks, the room temp in the pool area was set at 60 degrees. So much for a relaxing weekend away with the kids.

4

Brian

Feb 14, 2025

·

Stayed 1 night

We weren’t told the hot tub wasn’t working When we arrived we were told no tv satellite was being worked on

10

Whitman

May 25, 2024

·

Stayed 1 night

Never fails, they have the most comfortable beds and bedding of any place we've ever stayed!! Only wish the pool wasn't under construction, we were not told of this ahead of time unfortunately.

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Cleanliness

Rooms are often very clean, but renovations brought dust, debris, odors, and occasional misses in common areas and bathrooms.

Related guest reviews

10

Grayson

Dec 15, 2025

·

Stayed 1 night

Room was clean. Facility was clean. Nicely renovated.

10

Janet

Dec 15, 2025

·

Stayed 2 nights

Rooms were nicely renovated. Everything was clean. Staff was very helpful.

8

Marianne

Nov 24, 2024

·

Stayed 1 night

Hotel needs to be updated, hall carpeting has many areas that carpet is lifting(trip hazard). Nice breakfast room, good complimentary breakfast. However many of the chairs have food stains on them.

8

Gynette P

Oct 14, 2024

·

Stayed 3 nights

The area where the ice vending machine machine was located was very dirty

8

Michael

Mar 24, 2025

·

Stayed 1 night

Renovations are great the cleanliness in hallways and elevator and our room mirror was disappointing The mirror had stuff all over the lower half of it in large amounts

8

Bob

Oct 4, 2025

·

Stayed 3 nights

The hotel was going through some remodeling and need to keep the construction debris to areas being worked on and clean areas that need to be used by their guests. The rooms were spacious and clean and quite which was all we really needed for our 3 night stay. the breakfast was one of the best I have ever had and I do a lot of traveling for work around the USA. Once the remodeling is complete, this will be one of the best places to stay.

2

Laura

Apr 5, 2025

·

Stayed 1 night

It was under remodel. The window was broken. It was dirty. I could kick the dirt and debris down the hallway. I was so nervous. I was ready to sleep in my car.

10

Angie

Dec 5, 2025

·

Stayed 1 night

Room was very clean, staff was courteous.

6

Sandra

Sep 1, 2025

·

Stayed 5 nights

Our room smelled of mold and mildew. There was mildew on the wall under the sink in the bathroom. The breakfast options were disappointing, and were either cheap substitutes, or were designed for those in poor health. Chicken sausage, egg white omelettes, etc. I did enjoy being the only person in the pool and hot tub, or should I say "warm" tub. Staff were friendly and helpful, location was great, but we expected better overall from Holiday Inn.

2

Heather

Jan 15, 2024

·

The pool and hot tub were not freezing and unable to be used, the breakfast was closed a 1/2 hour early, the elevator and rooms were dirty. We could sleep, watch tv, and that’s about it.

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Rooms

Rooms are comfortable and often updated with quiet nights and good beds, though some are dated or have issues like noisy AC, lukewarm showers, odors, poor views, and occasional TV/cable problems.

Related guest reviews

8

Janice

Dec 13, 2023

·

Stayed 1 night

Room was quiet. Parking was a little inconvenient due to door locks in the process of being changed.

10

Megan

Jun 1, 2025

·

Stayed 1 night

This was a decent stay for the money. Had everything a person would need. Decent breakfast, clean rooms, pool and hot tub. Check-in was easy, host was super nice and friendly. parking was easy. This hotel is right by the Arboretum which was great. The room smelled a little like weed when we arrived, but we were able to open the window and air it out. The facility appeared to be undergoing some renovations. I’d stay again.

8

Dirk

Nov 13, 2025

·

Stayed 1 night

Quiet, clean and convenient. Comfy bed, nice size room and clean.

8

LeAnn

Aug 19, 2024

·

Stayed 1 night

We are checking hotels near Chanhassen dinner theater as our daughter is getting married June 2025. Loved the hot water showers!! Our view sucked...brick wall. I plan on a block of 20-25 rooms for family snd friends. But your breakfast area is way to small. 5 tables and all full We took ours back to our room. Staff was very pleasant.

8

Brent

Sep 4, 2025

·

Stayed 1 night

Nice hotel ..easy to get in and out. Air conditioning little noisy.

10

Cheryl

Apr 8, 2024

·

Stayed 2 nights

Clean and comfortable. Quiet. Rooms that haven't been remodeled are a little run down but clean.

8

Bob

Oct 4, 2025

·

Stayed 3 nights

The hotel was going through some remodeling and need to keep the construction debris to areas being worked on and clean areas that need to be used by their guests. The rooms were spacious and clean and quite which was all we really needed for our 3 night stay. the breakfast was one of the best I have ever had and I do a lot of traveling for work around the USA. Once the remodeling is complete, this will be one of the best places to stay.

8

Shelley

Sep 27, 2025

·

Stayed 1 night

Property undergoing renovations, but my room was updated and exceptional. Hopefully they won't start working on hallways / etc before I wake up and breakfast will be a great experience as well.

8

Dianne

Aug 24, 2025

·

Stayed 2 nights

Our tv didn’t work the first night. Some fuzzies on the bathroom counter, not cleaned in that area. Delicious breakfast

8

Alan

Jun 6, 2024

·

Stayed 2 nights

The beds were comfortable. My wife thought the air conditioner was noisy. The TV was not easy to use. There was no on-screen guide to channels and programs, and the printed list of station was incorrect on several stations. There was no rhyme or reason to the order that the stations were in when searching up or down the channels.

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Service

Staff are frequently described as friendly and helpful, but some guests reported slow or unhelpful front desk experiences and limited communication about facility closures.

Related guest reviews

10

Nancy

Jan 14, 2023

·

Stayed 19,370 nights

The staff was incredible and helpful. We had called ahead to advise we would indeed be arriving but very very late. Ended up with a 303 AM arrival. Front desk was ready and checked us in immediately 😊 Great stay!

6

Phyllis

Nov 27, 2023

·

Stayed 3 nights

Quiet, clean great breakfast. Desk staff could not tell me how to reach front desk via desk phone in room I wanted to contact desk with an internet question (could not connect). Had to physically go to front desk. Staff told me he did not know how a guest reached front desk via room phone. Staff contact would not give me his name, very unfriendly even though he did get me connected to the internet.

4

Jennifer

Feb 3, 2025

·

Stayed 1 night

I called ahead and asked for early check-in. The front desk person asked me to hold and never came back to the phone. I called back and she confirmed I could check in early. I was going to a wedding and needed to get ready, so being able to check in early was important. When we checked in, we were given a room that was in the midst of being cleaned. Thankfully, another family member allowed us to use their room to get ready, but it was a massive inconvenience to them and to us, as we then had to repack everything to bring to our room once it was ready. The front desk agent appeared to be high or something, because when we saw her to discuss our room not being ready, she didn't even remember having checked us in literally five minutes earlier. The TVs weren't working due to some issue causing the hotel to have bad reception or something, and the whole building was under construction, so 60% of the parking spots were occupied by construction trailers and equipment.

2

Andrew

Jan 27, 2025

·

Stayed 1 night

The rudest staff ever at any location I’ve ever stayed at

6

Mike

Nov 2, 2025

·

Stayed 1 night

Breakfast is just ok. Staff not very Pleasant upon arrival. I made a mistake when booking and they did not even try working with me. We stay here 2-3 times a year and the remainder dealing has been going for at least 2 years. Tired of construction material all over the place.

10

John

Jul 20, 2025

·

Stayed 1 night

The only thing we couldn't understand is that there was one person at the desk during check-in. If check-in time is at 3:00 then put two at the front desk to assist with answering the phone... checking people in... answering questions from people already checked in. I expected better from Holiday Inn.

10

Kimberly

Aug 30, 2024

·

Stayed 1 night

The check-in and check out process was quick and efficient. The front desk gals were friendly and helpful. The room was very clean and comfortable.

10

Nana Yamfo

Sep 2, 2025

·

Stayed 2 nights

Excellent quiet location. Wonderful staff

10

Angela

Jun 28, 2025

·

Stayed 1 night

The room and property were very clean. Staff was great!

6

Kim

May 19, 2024

·

Stayed 1 night

I wish they would have advertised that the pool was be remodeled. And the entire hotel in fact. The lady that handles the breakfast was not friendly at all

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Location

Quiet, convenient location close to the Minnesota Landscape Arboretum, Paisley Park, and Chanhassen Dinner Theatre, with easy highway access.

Related guest reviews

10

Lynann

Aug 11, 2024

·

Stayed 1 night

Great location, quiet and safe. Staff were very friendly and helpful.

10

Randy

Oct 11, 2023

·

Stayed 1 night

Good location near the MN Landscape Arboretum.

10

Megan

Jun 1, 2025

·

Stayed 1 night

This was a decent stay for the money. Had everything a person would need. Decent breakfast, clean rooms, pool and hot tub. Check-in was easy, host was super nice and friendly. parking was easy. This hotel is right by the Arboretum which was great. The room smelled a little like weed when we arrived, but we were able to open the window and air it out. The facility appeared to be undergoing some renovations. I’d stay again.

10

Diane

Jun 10, 2025

·

Stayed 6 nights

Nice hotel, conveniently located. Great breakfast.

10

Janet

Mar 29, 2025

·

Stayed 1 night

Close to the Chanhassen Dinner Theater.

6

Michelle

May 15, 2025

·

Stayed 1 night

It was very nice in an average way. They had a nice breakfast bar, but we were surprised to learn that it was an additional price, pay as you go - either for the entire buffet or as an individual priced order. The location wasn’t perfect for us and seemed a little off trail, but it worked for our needs.

10

Amy

Sep 21, 2024

·

Stayed 1 night

Girls trip to dinner theatre. Great location. Very clean

10

Jean-Marie

Dec 21, 2022

·

Stayed 3 nights

The hotel is very well maintained, and the staff is really courteous. I must commend the management for the quality of the breakfast. For us, visiting family and friends is the perfect location - everything is withing 15-20 minutes drive.

8

Lucy

May 20, 2025

·

Stayed 1 night

Very close to Paisley Park, clean, good size room and bathroom

8

Debbie

Sep 11, 2025

·

Stayed 2 nights

Had pool and hot tub, was convenient location for our needs.

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Dining

Breakfast is generally popular with a good selection, though some guests found it average or encountered availability or service issues.

Related guest reviews

10

Robert

Sep 3, 2025

·

Stayed 1 night

LIKED THE QUALITY OF THE BREAKFAST

10

Renee

Jun 19, 2024

·

Stayed 1 night

Quick easy check in. Breakfast was delicious!

10

Nancy

Jan 28, 2024

·

Stayed 1 night

Nice clean property, pleasant staff, and a good, hot breakfast.

10

Diane

Jun 10, 2025

·

Stayed 6 nights

Nice hotel, conveniently located. Great breakfast.

6

JOHN

Aug 1, 2025

·

Stayed 1 night

Just your average room in an average hotel surrounded by average parking lots. And those very average powdered eggs for breakfast. You guys can do better.

6

Jennifer

Nov 21, 2024

·

Stayed 2 nights

Good location. Terrible breakfast.

10

Jimmy

Sep 2, 2024

·

Stayed 1 night

Seems like the hotel is undergoing some renovations. There were piles of laminate flooring boxes near the back entrance door and near the spa. The pool has a maximum depth of 3 feet 6 inches so not really suitable for swimming. The hot tub was not very hot but still enough to enjoy a soaking. The rooms and facilities were very clean. The free breakfast had enough options to make a full meal. All in all a very nice hotel.

8

Bob

Oct 4, 2025

·

Stayed 3 nights

The hotel was going through some remodeling and need to keep the construction debris to areas being worked on and clean areas that need to be used by their guests. The rooms were spacious and clean and quite which was all we really needed for our 3 night stay. the breakfast was one of the best I have ever had and I do a lot of traveling for work around the USA. Once the remodeling is complete, this will be one of the best places to stay.

6

Mike

Nov 2, 2025

·

Stayed 1 night

Breakfast is just ok. Staff not very Pleasant upon arrival. I made a mistake when booking and they did not even try working with me. We stay here 2-3 times a year and the remainder dealing has been going for at least 2 years. Tired of construction material all over the place.

2

Heather

Jan 15, 2024

·

The pool and hot tub were not freezing and unable to be used, the breakfast was closed a 1/2 hour early, the elevator and rooms were dirty. We could sleep, watch tv, and that’s about it.

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Month	Average price
January	$118
February	$109
March	$108
April	$119
May	$132
June	$165
July	$152
August	$154
September	$164
October	$154
November	$119
December	$111

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $165	16 $135	17 $156	18 $252	19 $331
20 $126	21 $129	22 $139	23 $142	24 $146	25 $233	26 $266
27 $118	28 $130	29 $128	30 $128

Su	Mo	Tu	We	Th	Fr	Sa
				1 $118	2 $206	3 $168
4 $134	5 $125	6 $139	7 $142	8 $134	9 $177	10 $182
11 $128	12 $132	13 $130	14 $144	15 $128	16	17 $270
18 $127	19 $118	20 $134	21 $147	22 $159	23 $154	24 $153
25 $118	26 $118	27 $134	28 $118	29 $171	30 $195	31 $171

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Hotel & Suites Chanhassen by IHG

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